Earlens iOS 13 Hearing Aids User Guide

Earlens iOS 13 Hearing Aids

With the Made for iPhone feature, you can connect your Earlens Hearing Aids to your Apple device. This connection, along
with the Earlens Control App, allows you to easily and discretely change your hearing aid programs and volume. You can also take phone calls and stream media from your iPhone, iPad and iPod touch directly to your hearing aids.

Getting Started

Pairing and Connecting to Your Apple Device
To pair your hearing aids to your Apple device, follow these steps:

1. Turn your hearing aids off and back on.
2. On your Apple device, tap the Settings icon > Accessibility > Hearing Devices.
3. Ensure Bluetooth is enabled. The Apple device will start searching for your hearing aids (Fig. 1).
4. Once your hearing aids are discovered, your First Name + Hearing Aids and R+L will display* (Fig. 2).
5. Tap on your name.
6. A pairing request window will appear for each device. Select Pair* (Fig. 3).
7. When your hearing aids are paired and connected, you will see the word “Connected” (Fig. 4) in the main Hearing Devices screen

Take Phone Calls and Stream Audio Media Directly to Your Hearing Aids

Once connected, audio will automatically route from your Apple device to your hearing aids. To change audio routing:

Phone Calls

1. Tap on audio in the phone call screen (Fig. 5).
2. Select the source you would like audio to play through.
   A check-mark will appear next to the active device (Fig. 6).

Audio Media

1. Open the Control Center (Fig. 7). For instructions on how to open the Control Center see Fig. 11 or 12.
2. Tap the icon in the upper right corner of the audio card (Fig. 7). Select your preferred audio source (Fig. 8).

Earlens Control App
The Earlens Control app can be downloaded for free from the App Store. The app allows you to:

• Change programs and volume
• Customize the bass and treble to enhance your listening experience
• Set mineral oil reminders and much more

Troubleshooting

Important : Your hearing aids work even when they are not paired to an Apple product. In the event you encounter a Bluetooth connectivity issue, your hearing aids will continue to function normally

Cannot Hear Audio Stream or Control Hearing Aids Using My Apple Device

If your hearing aids are paired but you are unable hear the audio stream or control them from your Apple device, follow these steps:

1. Prior to performing any troubleshooting steps, confirm that Bluetooth is enabled in two places:

2. Settings > Bluetooth

3. Control Center (Fig. 9)

4. Reset your hearing aid by pressing and holding the bottom user control for 3 seconds.

5. Press and hold the top user control for 3 seconds or until you hear the device turn back on.

6. Select Settings > Accessibility > Hearing Devices and tap on your hearing aids, displayed under Devices, to verify they are paired and actively connected to the Apple device
   NOTE : If a pairing window pops-up, select Pair.

7. Forget and re-pair your hearing aids to the Apple device by following these steps:

8. Select Settings > Accessibility > Hearing Devices.

9. Tap on the hearing aid name displayed under Devices.

10. Select Forget this device.

11. A window will appear, select Forget.

12. Proceed with instructions for Pairing and Connecting to Your Apple Device.

13. Turn the Apple device OFF and then back ON.

If these steps do not resolve your connectivity issue, please call the Earlens Concierge at 1-844-234-5367.

Made for iPhone Tips and Tricks

Compatibility

Apple frequently releases new versions of iOS, which may impact performance of the Earlens Made for iPhone feature. Please call the Earlens Concierge or visit
www.earlens.com/connectivity for the latest compatibility information and prior to upgrading.

Apple Volume Controls

• When streaming audio to your hearing aids, use the volume controls located on your Apple device to change the volume of phone calls and audio media (Fig. 10).

Connectivity

Bluetooth connectivity will never be perfect. However, certain actions may improve your experience.

• Keep the Apple device within 20 feet of the hearing aids and in line of sight when streaming audio.
• The body absorbs most of the Bluetooth signal. For optimal connectivity, hold the Apple device in your hand or in an armband, and do not place it in pockets.
• Car and hearing aid Bluetooth may act unpredictably with your Apple device. Please call the Earlens Concierge for additional support.

Control Center
Accessing the Control Center is based on the generation of your Apple device.

• Without a home button, swipe down from the top right corner of the screen (Fig. 11).
• With a home button, swipe up from the bottom of the screen (Fig. 12).

Contact the Earlens Concierge (6 am – 6 pm PST) for additional support at 1-844-234-5367

©2020 Earlens, Inc. All rights reserved. This guide is not intended to replace the Earlens Hearing Aid Patient Instructions For Use (IFU). Review the IFU for complete warnings, precautions, and user instructions. For the most up-to-date IFU go to www.earlens.com/IFU. Patent Protected/Pending: www.earlens.com/patents
Apple, the logo, AirPlay, iPhone, iPad, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
Earlens Corporation, Inc., 4045A Campbell Ave. Menlo Park, CA 94025 USA
+1 (844) 234-LENS
www.earlens.com

References

• Earlens | Patients - Your Hearing Aid Device & Solution
• Instructions for use | Earlens
• Earlens | Patients - Your Hearing Aid Device & Solution

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