powerdale Smart Cable Mobile Black User Guide

: June 11, 2024
: powerdale

Table of Contents

Introduction
BOX CONTENTS
HOW TO START?
HOW TO CHARGE?
- START CHARGING
- STOP CHARGING
FAQ
TECHNICAL DATA
SAFETY INSTRUCTIONS
Customer Support
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

powerdale Smart Cable Mobile Black

Introduction

Thank you for choosing Powerdale
Mobile
The most cost effective solution to charge at home and report your energy expenses

BOX CONTENTS

Plug for household socket
Mobile Black smart cable
T2 connector
Documentation: Quick Guide Warranty document
Optional storage bag

HOW TO START?

Register your device.

Download the Nexxtmove App from the App Store or Google Play Store.
Registrer your Mobile Black smart cable.

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2. If you are a new user, click on sign up and go to step 3.
If you already have an account, please sign in, go to step 10 and follow the procedure to add your new device.

Create a new user account.
First step, select your language.
Accept the End-User license agreement.
Create your user profile.
Select your charging device.
Enter your SN (serial number) reference or scan the QR-code on the back of your Mobile Black.
Validate your device information and save.
Registration has been successful! Go to the app.
Turn your Mobile Black on by connecting the plug into the household socket and click on the image of the Mobile Black.
Click on “Pair my device” to connect via Bluetooth.
Activate the Bluetooth connection on your smarpthone and pair the Mobile Black via the Nexxtmove App.
Press “Sync Now” to synchronize your data via Bluetooth.

HOW TO CHARGE?

START CHARGING

Connect the plug into your household socket.
Choose your charging speed (rabbit = fast; turtle = slow) by clicking on the orange button.
Plug the connector into your car.

STOP CHARGING

Remove the connector from your car.
Do not forget to synchronize in the Nexxtmove App. (p. 9)
Remove the plug from your household socket.

Extra: You can hang your Mobile on the wall with the handle on the back of the Mobile.

FAQ

My car hasn’t charged.
Is there a LED light that lights up on the Mobile Smart Cable when you plug it in?
NO
Please check that the socket is correctly powered by plugging another device into it for example and then try again or try plugging the Mobile Smart Cable into another household socket. If no LEDs are displayed, send the Mobile to after-sales service.
YES
What colour is the LED (without having plugged in the car)?

IF IT IS RED:
Return to after-sales service. The Mobile Smart Cable must go back to Powerdale for inspection and repair.
IF THE LED IS GREEN (WITH OR WITHOUT ANOTHER FLASHING RED LED)
You can now connect the cable to the car. What happens when you connect the car?

A. IF NOTHING HAPPENS (NO BEEP) AND THE LED IS GREEN:
Return to after-sales service
B. IF THE LED IS YELLOW:
This indicates that the car has been detected but the charge has not started.
Check your car’s settings (possible delayed start?) or try locking your car.
– If the charge starts: ok – stop – the problem is solved
– If not, continue with script
C. IF THE LED IS BLUE:
This indicates that the car has been detected and the charge has started
– Does the car display an error message or is there a red LED visibile on the Mobile?
D. D. IF THE LED IS BLUE AND IS FOLLOWED BY A SINGLE RED LED: Please have your car checked at the garage.
E. IF THE LED IS BLUE AND FOLLOWED BY TWO FLASHING RED LEDS: The internal clock of the Mobile is out of sync.
F IF RED LED FLASHES, OR 2ND RED LED FLASHES The internal clock is out of sync.

Description of the different led colours on your charging device.

Color	Type	Meaning

GREEN

| Continuous| Ready to charge

YELLOW

| Continuous| The EV is connected on stand-by.

BLUE

| Continuous| The EV is charging.

RED

| Continuous| Error. Disconnect the Mobile and retry. Please contact the after-sales service if the error persists.

My Mobile Smart Cable goes from rabbit/turtle mode.
It is possible to choose the charging mode yourself (rabbit or turtle)

This must be done by plugging the Mobile Smart Cable into the household socket, and before plugging the Mobile Smart Cable into the car. You can choose the charging mode by pressing the orange button on the front panel (near the turtle).
Does your Mobile beep several times consecutively?
Please return your Mobile to the after-sales service.
Does your Mobile beep occasionally? (less than once minute)?
This is normal behaviour (this is phantom key detection due to electromagnetic disturbance). The rabbit/turtle mode can only be changed if the vehicle is not connected.
Once plugged in, the setting is locked. The charging mode can be selected by pressing the orange button on the front panel (near the turtle).

I cannot pair my device (connecting the Mobile Smart Cable to the Nexxtmove app).
Is Bluetooth on your smartphone switched on?

How to proceed:

Go to the Bluetooth setting of your smartphone, select the Mobile in the list of connected devices and click on forget or unlink.
Uninstall the Nexxtmove app.
Switch off/restart your smartphone.
Reinstall the Nexxtmove app on your smartphone.
Please retry pairing your device.

If this still doesn’t work
Please try pairing another smartphone, preferably of another brand.
(see List of incompatible smartphones) Help Center | Powerdale https://www.powerdale.com/en/support/help-center#/en_US/nexxtmove- application/2- bluetooth-issue
The problem persists
Please return your Mobile to the after-sales service if the problem persists.

I see my charging sessions in my app but they are all on 0 KWH
… although my car has actually charged.
Direct to after-sales service system.
We will provide you with a GLS label so you can send us your Mobile smart cable.

Why am i not being reimbursed?
Have you entered your IBAN/BIC account number?
Go to Nexxtmove.me in the “Profile” section and complete the data.
Do not forget to save at the bottom of the page.
Reimbursement cycle
– 1st week of each month: validation of the previous month’s charges
– Reimbursement of charges: between the 15th-20th of month M+1

TECHNICAL DATA

Charging specifications

Vehicle Interface: Type 2 connector
Voltage and Current Rating: 230 V AC at 6 A or
10 A
Grid frequency: 50 Hz
Maximum Charging Power Output Single-phase:
2,3 kW
Power Supply Plug: Schuko® CEE 7/7
IEC Compliant Mode 2 per IEC 62752:2018

Operating conditions

Environment: Control box: IP64, Connector: IP54
Operating Humidity: Up to 95% non-condensing
Operating Temperature: -25 °C to + 50 °C
Standby Power: 3 W

Mechanical specifications

External Casing: Polyamide
Cable Length Power supply plug end: 1,7 m
Car end: 4,00 m
Approximate Shipping Weight: 3 kg
Dimensions (HxWxD): 380 x 117 x 68 mm

Certifications

IEC 61851-1:2017
Safety: Residual Current Monitoring per IEC 62752:2018 (AC 30 mA DC 6 mA)
Communication: Sigfox readyTM
Product: declaration of conformity – CE

Extra features

Connectivity: Sigfox, BLE (Bluetooth Low Energy 5.0)
Memory: Data charges (charges datalogging)
Location: GPS (while charging)
Internal battery: For internal clock and Sigfox messaging
Button: Touch button to select power output
Status: LED indicator
Management platform: Nexxtmove
Remote upgrade or a software upgrade can be done remotely via Nexxtmove App.
For more information, please refer to the last contact page.

SAFETY INSTRUCTIONS

Attention:

Please read this document carefully before using or interacting with the Mobile Black T1/T2.
This document must be kept for future reference. If you have any further questions, we are available to help you.
Please make sure you have read the information and instructions of your electric vehicle.

Notice:

A dedicated and adapted power line protected by a 30 mA residual-current device is recommended if the Mobile Black T1/T2 is used daily at the same location, in accordance with local regulations.
Do not remove any label from the device.

Caution:

Always handle the cables via the plugs.
Avoid too much traction on the cables.
Do not step on, fold or knot the cables. Never use the cables as a rope.
Do not drop the Mobile Black T1/T2 or place a heavy object on it.
Do not place the charging cable near high temperature objects, dirt or water.
Do not place it in an insulated container during a charging session due to risks of overheating.

Warning:

Do not disassemble, repair or modify the device yourself. Refer to the manufacturer or supplier for assistance
(see our contact info).
Never user worn, damaged or dirty connectors and adaptors
If the case is damaged, disconnect the power cable immediately and contact your supplier.
Do not use the Mobile Black T1/T2 near a water source or during heavy rainfall.
Do not use the device during a thunderstorm.
Do not put fingers into the charging connector at any time.
The Mobile Black T1/T2 must only be used for charging your electric vehicle.
Do not use this device with any other extension cable or adaptor than the one supplied.
The appliance is not intended for use by young children or any person not capable of assessing the risks.
Do not allow children to play on or with this device.
Do not use the fast charging speed on unknown sockets. Fast charging should only be used where you are sure about the electric protection level.
The Mobile Black T1/T2 contains a Bluetooth Low Energy module which must not be brought into direct bodily contact with heart pacemakers for safety reasons.