A3512 AnkerWork H300 Bluetooth Mono Headset User Manual

A3512 AnkerWork H300 Bluetooth Mono Headset

Product Information

The Anker Work H300 is a wireless headset that can be connected to devices via Bluetooth, dongle, or wired connection. It also comes with an Anker Work app that allows users to manage settings and view connected devices. The headset has a round button on the ear cover for answering, ending, and rejecting calls, as well as muting the microphone during calls. The volume button only works during calls or when audio is playing. The headset can be reset by holding the Volume+ and – buttons at the same time for 5 seconds.

FAQs

Basic Operation

How do I connect AnkerWork H300?

1. Bluetooth Connection:
   • Turn on the headset by toggling the power button to the Bluetooth position and holding it there for 2 seconds. The indicator will flash blue quickly.
   • After letting go, the power button returns to the power-on position, and the headset will enter pairing mode.
2. Dongle Connection:
   • Insert the dongle into your computer’s USB-A port or the adapter.
   • Turn on the headset by toggling the power button to the Bluetooth position and holding it there for 2 seconds. The indicator will flash blue quickly. The headset and dongle will connect automatically.
3. Wired Connection:
   • Plug the USB-A connector into the computer and the USB-C connector into the headset. The headset will connect to your computer, and you will see a blue light flash slowly.

How do I answer/end/reject a call?
Click the round button to answer/end voice calls. Hold the round button for 2s to reject a call. Find the round button in the middle of the ear cover.

How do I reject/accept multiparty calls?

1. Continue the current call and reject the new call: Hold the round button for 2s.
2. Put the current call on hold and answer the new call: Click the round button.
3. End the current call and answer the new call: Please use your phone or other devices to perform this action. H300 is unable to perform this action.
4. End the old call after answering the new call: Click the round button.

How do I reset AnkerWork H300?
Hold the Volume + and – buttons at the same time for 5s.

How do I use computer software when connecting AnkerWork H300?

1. Bluetooth mode:
   • Windows:
   • System: Select “AnkerWork H300 Mono Headset Stereo” for output and “AnkerWork H300 Mono Headset Hands-Free AG Audio” for input.
   • Conferencing software: Select “AnkerWork H300 Mono Headset Hands-Free AG Audio” for output and input. macOS:
   • System: Select “AnkerWork H300 Mono Headset” for input and output.
   • Conferencing software: Select “AnkerWork H300 Mono Headset” for input and output.
2. Dongle mode:
   • Windows & macOS: Select “Anker Soundsync” for input and output.
   • Conferencing software: Select “Anker Soundsync” for input and output.
3. Wired mode:
   • Windows & macOS: Select “AnkerWork H300 Mono Headset” for input and output.
   • Conferencing software: Select “AnkerWork H300 Mono Headset” for input and output.

How do I connect AnkerWork H300 to a second device?
After the headset is connected to the first device via Bluetooth or dongle, toggle the power button to the Bluetooth position and hold for 2 seconds until the indicator flashes blue quickly. The headset will enter multipoint pairing mode. Search for AnkerWork H300 Mono Headset on the second device and pair it.

Additional Operation

How do I turn off the voice prompt for “mic muted” and “mic unmuted”?
To turn off the voice prompt, go to the AnkerWork App Settings, and then click the button beside the Voice Prompts.

How do I adjust the auto shutdown time?
To adjust the auto shutdown time, go to the AnkerWork App Settings and click “Auto Shutdown.”

How do I see which devices are connected to AnkerWork H300?
After connecting the headset via Bluetooth or a dongle, open the AnkerWork app. Go to Connections to see connected devices and a history of paired devices.
Note: You can disconnect devices via the AnkerWork app.

Button Issues

Why does the volume button not work?
The volume buttons only work during calls or when audio is playing.

Why can’t I mute the headset by the mic boom or the mute button?

1. You can only mute or unmute during calls.
2. Your conferencing software takes priority. Check the mute button in your software first, followed by raising the mic boom. The mute button only works when your software is unmuted and the mic boom is lowered.

Dongle Connection Issues

What should I do if the sound interrupts or the headset disconnects when using a dongle? Why does this happen?

1. Please decrease the distance between the computer and the headset. Bluetooth signals may be influenced by obstructions such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.

2. Please try the headset’s dongle on another USB-A port on your computer or change the adapter.
   Here are some situations that may cause these issues:

   • The headset’s dongle is too close to the dongles of other computer peripherals;
   • The computer is transmitting data to the USB flash disk;
   • The performance of the adapter has different effects on the frequency offset of the dongle antenna.

What should I do if the dongle cannot connect to the headset automatically?

1. Turn off the headset and turn it back on. Unplug and plug the dongle back in. Change to a different USB-A port.
2. Check if the headset is already connected to two devices via Bluetooth or if it’s in wired mode. You can disconnect one of the devices if you are in Bluetooth multipoint pairing mode. If you’re in wired mode, remove the AUX cable and plug in the dongle.
3. If the dongle indicator flashes blue slowly, the dongle is in pairing mode. To connect, turn on the headset and move it close to the dongle. Toggle the headset’s power button to the Bluetooth position to put the headset in pairing mode. The dongle and headset will connect automatically.

If this does not work, use the AnkerWork software to pair the headset and dongle again.

What should I do if there is interference when connecting via dongle?
Do not plug the headset dongle on the same side of your computer as other dongles. Adjust the headset dongle position to avoid interference with other dongles.

Bluetooth Connection Issues

Why does the headset not reconnect to two devices automatically?

1. Check if the headset is on and close to the device you want to connect to. Reconnect within 20 seconds of making these adjustments.
2. The headset cannot reconnect automatically if you’re on a call or playing music. Enter pairing mode and try again.
3. If the headset can’t reconnect automatically, restart the headset and try again. You may also try reconnecting the device via the connection history in the AnkerWork app.

If this does not work, forget the device on your phone or computer, and then turn off Bluetooth. Reset the headset by holding the Volume + and – buttons simultaneously for 5 seconds. Turn your phone or computer’s Bluetooth back on and search for AnkerWork H300.

Call-Related Issues

What should I do if there is no sound from the headset after answering a call on my iPhone?
When the headset is connected to an iPhone, if you answer the call by pressing the answer/hang up button on the headset, the phone will select the headset as the output device. If you answer the call on your iPhone, it will select the phone’s speaker as the output device. To change the output device, please go to Accessibility > Touch > Call Audio Routing. Select “Bluetooth headset” as the default output device.

What should I do in the following situations?

• People can’t hear my microphone.
• People can’t hear my microphone clearly.
• People say my microphone cuts in and out.

1. Adjust your mic boom and confirm it’s not muted.
2. Check the input settings for your device and conferencing software. If your settings are correct, check if you can test your speaker and microphone on your conference software. Not all conferencing software has this feature.
3. Adjust the noise reduction level of your conferencing software. The headset’s environmental noise cancellation algorithm and your conferencing software’s noise reduction mode can trigger different effects.

Note: If you want to make a conference call in Dongle mode, insert the dongle into the computer to connect the headset, and then join the conference call.

What should I do if I experience these situations during a call?

• I cannot hear others.
• I hear audio, but it’s poor.
• The audio cuts in and out.

1. Check the audio input and output settings on your computer.
2. Check if your microphone is muted.
3. Restart your conferencing software and check the network settings. Then, try again.
4. Upgrade the Bluetooth dongle and firmware version of AnkerWork H300.
5. Make sure your headset is close to your device.
6. Update the headset firmware via the AnkerWork app. Update the dongle via AnkerWork software.
7. Update the connected device and your conference software.

Note: If you make a call while playing games, the sound quality may decrease. To avoid unexpected issues, do not plug or unplug the dongle during a call. If this happens by mistake, select the computer as the audio input and output device, and then switch back to the headset. If this does not work, end the call, restart the headset, and then try the call again.

What should I do if Zoom shows a different mic mute status than my headset?
Try updating to the latest Zoom version and headset and dongle firmware.

• Zoom V5.13.0 or later
• Headset firmware V1.2.9 or later
• Dongle firmware V3.0.4 or later

Issues Listening to Music

• What should I do if I want to switch between my phone and computer to play music when in multipoint pairing mode?
  Pause your music on your phone or computer first before switching devices.

App Issues

What should I do if I cannot access the AnkerWork App normally?

1. When in multipoint pairing mode, you can only have one active session between the AnkerWork app and AnkerWork software. Using both at the same time will cause an error.
2. The AnkerWork software can only be accessed when the headset is connected by a dongle or AUX cable.

Why does the sound quality have no difference after adjusting the equalizer?

1. The equalizer only adjusts media sound, not sound from calls.
2. Reboot the AnkerWork App.

What should I do if I cannot access the AnkerWork software?

1. Confirm the connection method is correct and try again.
   • Windows: Connect the headset via the dongle or a USB-C to USB-A cable before starting the AnkerWork software.
   • macOS: Connect the headset via the dongle before starting the AnkerWork software.
2. Unplug the dongle, and then plug it back in before restarting the AnkerWork software.

Charging Issues

What should I do if I can’t charge the headset via the charging stand?

1. Align the charging pins on the headset and the charging stand. You will see a blue light flash slowly as the headset charges.
2. Use a different charging cable and a certified wall charger with at least a 5V/1A output. If you use a charger or USB port with a low output, AnkerWork H300 may not charge correctly.
3. Check for moisture and dry off the USB-C charging port before charging.

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>