lively 4053SJ7RED-SPR Jitterbug Flip2 Cell Phone for Seniors Red User Guide

lively 4053SJ7RED-SPR Jitterbug Flip2 Cell Phone for Seniors Red

Product Information

The product is a health and safety service offered by Lively. The service provides personalized support to customers 24/7. Lively’s expert team of highly trained agents can provide medical advice, help improve customers’ well-being, or assist with everyday tasks. In case of an emergency, the agents can dispatch emergency services. The product includes several features such as Urgent Response, Care Advocate, Nurse on-call, Fall Detection, and Personal Operator. Lively also offers Health & Safety Packages that provide affordable rides through Lyft and other exclusive services. The product is available on Lively Mobile Plus, Jitterbug Smart3, Jitterbug Flip2, Lively on Alexa, and Lively on Apple Watch.

Product Usage Instructions

• To use the Urgent Response feature, customers can press the button to get help in emergencies big or small, 24/7 from certified Agents.
• The Care Advocate feature provides a personalized plan to help improve customers’ health and well-being. Customers can contact Lively’s expert care team for assistance.
• The Nurse on-call feature allows customers to speak to a nurse or doctor from the comfort of their home to get answers to their questions, fill prescriptions, and more.
• The Fall Detection feature can automatically detect if a customer falls and get them help even when they’re unable to press the button.
• To use the Personal Operator feature, customers can call friendly and helpful operators for assistance, 24/7.
• Customers can easily schedule affordable rides through Lyft without having to download an app using the Health & Safety Packages feature.
• To stay connected with a flexible and affordable phone plan, customers can select the right plan for them with the help of friendly representatives. Customers can switch plans anytime and keep their current landline or cell phone number.

Exclusive Health & Safety Services

Highly trained Agents are here for you day or night to provide personalized support. We’re here if you have medical questions, want to improve your well- being, or just need help with everyday tasks. We can even dispatch emergency services, so you stay independent while your loved ones have peace of mind.

URGENT RESPONSE
Get help in emergencies big or small, 24/7 from certified Agents.

LIVELY LINK® APP
Keep trusted friends and family reassured with notifications through our app when you call Urgent Response.

NURSE ON-CALL
Speak to a nurse or doctor from the comfort of home to get answers to your questions, fill prescriptions, and more.

FALL DETECTION
Get help if you fall even when you’re unable to press the button1.

CARE ADVOCATE
Our expert care team will provide a personalized plan to help improve your health and well-being.

PERSONAL OPERATOR
Call friendly and helpful operators for assistance, 24/7.

LIVELY® RIDES
Easily schedule affordable rides through Lyft without having to download an app.

Be prepared with exclusive Health & Safety Packages

Our affordable Health & Safety Packages are the perfect solution whether you need a ride, don’t feel well or have an emergency. Lively Agents can get you the help you need, so you can feel independent and your loved ones can have peace of mind. Health & Safety Services are always here for you at the touch of a button. For more info about Lively Health & Safety Services, visit lively.com/services-apps.

Available on:
Lively Mobile Plus, Jitterbug Smart3, Jitterbug Flip2, Lively on Alexa, and Lively on Apple Watch

Lively® Health & Safety Packages. Choose the one that’s right for you

Basic Package
$2499 Urgent Response Lively Link app

Premium Package
$3499 Urgent Response Lively Link app Nurse On-Call Care Advocate

Additional Services

• Fall Detection$9.99/mo.1
• Personal Operator$.99 per call1
• Lively Rides Pay per ride

Stay connected with a flexibleand affordable phone plan

Friendly representatives will help you select the right plan for you, so you only pay for what you need. And with no long-term contracts or cancellation fees, you can switch plans anytime. You can even keep your current landline or cell phone number.

**$19.99/month Unlimited Talk & Text***

• No long-term contracts
• No cancellation fees
• 100% U.S.-based customer service
• Keep your current phone number

Powered by the nation’s most reliable wireless network. *Data plan required for the Jitterbug Smart3.

1Monthly fees do not include government taxes or assessment surcharges and are subject to change. Valid credit or debit card required for monthly service. Lively Health & Safety Services not included in Talk, Text and Data Plans. For details on pricing, visit lively.com. 2Fall Detection is an optional feature and may not always accurately detect a fall. Users should always push their button when they need help, if possible. A data plan is required for the Jitterbug Smart3. All Lively plans and services require the purchase of a Lively device and a one-time setup fee of $35. Urgent Response, Lively Link, Nurse On-Call, and Care Advocate are only available with the purchase of a Lively Health & Safety Package. See terms for details. Coverage is not available everywhere. Urgent Response and 911 calls can be made only when cellular service is available. Urgent Response tracks an approx. location of device when device is turned on and connected to the network. Lively does not guarantee an exact location.

Lively is not a healthcare provider. Seek the advice of your physician if you have any questions about medical treatment. Nurse On-Call provides registered nurses who evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer at discretion of the nurse. Emergencies will be transferred to a 911 call center, or members may be directed to call 911. In the event that physician services are not available, the nurse may suggest you contact your primary care physician or visit your local Urgent Care. See terms for details. Care Advocates cannot provide legal, financial, or medical advice. For certain areas of expertise, your Care Advocate may use third party resources to connect you with professionals in specialized practices that can address your questions and concerns. Lively is not responsible for any acts or omissions, including negligence, by the third parties or such professionals.

For more information regarding the Care Advocate service, please visit http://www.lively.com/support. Lively partners with Lyft, Inc. which operates a ridesharing platform (“Lyft Platform”). Lively Rides provides a service through which you can request a ride to be arranged through the Lyft Platform. Ride fares are applied to your monthly phone bill. Lively is not liable for any act or omission, including negligence, by Lyft or its drivers. Full terms and conditions at http://www.lively.com/rides. Lyft’s Terms of Service at www.lyft.com/terms. Lively on Alexa is not a substitute for 911. The service depends on Amazon’s functionality and may not work during power outages or connectivity issues. Urgent Response and the Lively Health & Safety Services voice skill will only work if your account is current on payment, if your Alexa device is plugged in and turned on, has network or internet access, and the Lively Health & Safety Service voice skill is enabled and linked to your Lively account.

May not be available if you are out of voice range of your smart speaker. Lively cannot guarantee that Amazon Alexa will function as expected. Amazon Alexa integration with the Jitterbug Flip2 requires Alexa registration and is subject to Alexa’s Terms of Use. By enabling Alexa on the Jitterbug Flip2, you acknowledge that Lively is not responsible for Amazon Alexa’s functionality or services. Consistently rated the most reliable network and best overall network performance in the country by IHS Markit’s RootScore Reports. LIVELY and JITTERBUG are trademarks of Best Buy and its affiliated companies. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. ©2023 Best Buy. All rights reserved. Screen images simulated. Appearance of device may vary.

References

• . Spend less. Smile more.
• Senior Cell Phones & Medical Alerts | Lively
• Senior Health & Wellness Apps | Services for Seniors | Lively
• Lively Senior Ride Service By Lyft | Rideshare App for Seniors
• Lively Customer Support for Phones, Medical Devices & Services

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