Eufy MACH V1 StickVac with Mop

OWNER’S MANUAL

Overview

Button Control

Charging

Before first use, fully charge the MACH Vacuum Cleaner for 4 hours.

1 Wrap your power cable as needed and keep your cable organized.
2 Connect the power cord to a power outlet.
3 Place the MACH Vacuum Cleaner onto the charging base.

• The LCD display lights up and you will hear a voice prompt, indicating that the MACH Vacuum Cleaner
  starts charging

Note:

• The power plug varies by region.
• The charging speed depends on the working mode and ambient temperature. Before use, wait patiently
  until the charging is complete

Turning On

1 Gently step on the foot pedal and push the handle bar backward until you hear a click.
2 Press and hold the power button for 1 second to turn on the MACH Vacuum Cleaner.

• The LCD display lights up.

Initial Setup

Before you start, make sure that:

• Your smartphone or tablet is running iOS 10.0+ or Android 5.0+.
• The 2.4GHz band wireless signal is enabled on your wireless router.
  For first-time use, the boot animation will guide you to learn the basic operations, select a voice prompt language, scan the QR code to download the eufy Clean app, and complete the Wi-Fi connection.

Note : To better understand the operation and maintenance of this device, and obtain the latest product
services and information, please scan the QR code to download the eufy Clean app.

Using the MACH Vacuum Cleaner

Add Water and Floor Cleaner

Add Clean Water

1. Remove the clean water tank from the MACH Vacuum Cleaner.
2. Open the rubber cover.
3. Add tap water until it reaches the MAX water line.

Warning : Do not use mineral or purified water.

4. Replace the clean water tank.

• You will hear a click when the clean water tank is locked in place.

Add Floor Cleaner

1. Remove the floor cleaner tank.
2. Open the rubber cover.
3. Add floor cleaner into the floor cleaner tank.
4. Replace the floor cleaner tank. You will hear a click when it is locked in place.

WARNING:

• To use the floor cleaner during cleaning, make sure the floor cleaner switch is turned on.

• Do not add hot water above 50 degrees, alcohol and corrosive liquid into the water tank.

• Use the floor cleaner designated by eufy only. Use with any other cleaner may cause severe damage to
  the MACH Vacuum Cleaner.

• Do not add floor cleaner with too much foam as it will cause false alarms.

• Do not put the water tank into a microwave for heating.

Start / Stop cleaning

WARNING:

• The MACH Vacuum Cleaner cannot clean high-pile rugs more than 1cm in height.
• Do not clean carpets which are made of materials including wool or other animal furs.
• It is recommended to clean your carpets in suction mode.

1. After Wi-Fi setup, start cleaning in the smart mode by default.

• To change the cleaning mode, refer to the “Selecting a Cleaning Mode” section.
• To pause or resume current task, press the power button.

2. To stop cleaning,

• press and hold the power button for 1 second; or
• push the handle bar forward until you hear a click.

3. Place the MACH Vacuum Cleaner onto the charging base to charge, and then press the self-cleaning button to start self-cleaning and self-drying (see the Maintenance section).

LCD Screen Guide

The LCD screen will show you the working status of the MACH Vacuum Cleaner.

1. Shows current volume level of voice prompts (High / Low / Mute)
2. Shows the animation of current work mode
3. Lights up when floor cleaner switch is turned on
4. Shows current charging status / battery level Shows current mode name when switching work modes
5. Lights up when operating the device under maximum power condition
6. Intelligently shows current cleanliness status of your floor
7. Lights up when ozone disinfection is enabled

The different color of light bar indicates different cleanliness status.

Selecting a Cleaning Mode

During cleaning, press the mode button to select a cleaning mode.

• You will hear the corresponding voice prompt when a mode is selected.

| Mode| Use
---|---|---
Smart mode (default)| For daily mopping and hard floor washing
Suction mode| Ideal for carpet cleaning or soaking up dry / liquid waste on the floor

Using the Trigger

• In smart or suction mode, press and hold the trigger. The current function will be strengthened.
• Release the button to deactivate the feature.

Using the Menu

From the menu, you can access additional features and information.

1. Press and hold the mode button for 1 second to access the menu options.

• Select a language.
• Adjust volume.
• Enable or disable EcoClean™ Ozone disinfection. The icon is displayed when this feature is enabled.
• Reset the Wi-Fi connection: The Wi-Fi connection may be interrupted due to network change. In this case, reset the Wi-Fi connection, re-add the device via the eufy Clean app, and complete the Wi-Fi setup.
• View the basic information of the MACH Vacuum Cleaner.
• Restore factory settings.
• Show the life span of consumable materials including rolling brush and filter.
  If the consumable material has been replaced with a new one, you can reset the progress bar to re-monitor its life span.

2. Press the mode / power button to select an option, and then press the trigger to confirm.

3. To select a sub-menu, repeat step 2.

4. After menu setting, press and hold the mode button for 1 second to exit.

Status Light Indication

• When the MACH Vacuum Cleaner is upright and idle for 5 minutes, and you have not started self-cleaning or cleaned the dirty water tank, the red status lights will flash and continue for up to 5 minutes.

• To turn off the red warning lights, follow the on-screen instructions to start self-cleaning or clean the dirty
  water tank.

• You can also turn off the red lights via the eufy Clean app.

Turning Voice Prompts On or Off

Press and hold the self-cleaning button for 2 seconds to turn the voice prompts on or off.

Maintenance

Self-Cleaning and Self-Drying

• Make sure you have filled more than half of the clean water tank before self-cleaning.

• To avoid any damage to the mopping head of the MACH Vacuum Cleaner, do not rinse or soak it in
  water.

• Do not remove the rolling brush cover during self-cleaning. Make sure the rolling brush cover is installed
  in place to avoid any damage to the MACH Vacuum Cleaner or hurting your fingers.

1. After cleaning, place the MACH Vacuum Cleaner onto the charging base.

2. Press the self-cleaning button.

• The MACH Vacuum Cleaner will clean and self-dry the rolling brush automatically.
• For a better cleaning effect, turn on the floor cleaner switch before self-cleaning.
• When the rolling brush starts self-drying, the system will prompt you to clean the dirty water tank.

Drying of the Rolling Brush

If only the rolling brush needs to be dried, hold the trigger for 2 seconds when the MACH Vacuum Cleaner is on the charging base.

• The device begins drying of the rolling brush.

Clean the Dirty Water Tank

1. Remove the dirty water tank.
2. Separate the top container from the dirty water tank.
3. Remove the dry waste separator.
4. Rinse the dirty water tank and all components thoroughly with water.
5. Reassemble the dirty water tank.
6. Push the dirty water tank back into the MACH Vacuum Cleaner

Clean the Rolling Brush Manually

The multi-surface rolling brush can be cleaned automatically through self- cleaning, but some foreign substances, such as hair, can easily get tangled in the rolling brush, so it is best to clean the rolling brush manually if it occurs.

WARNING: Before removing the rolling brush cover, make sure the MACH Vacuum Cleaner has been turned off.

1. Pull out to open the cover.
2. Press the release button and then pull up to remove the rolling brush.
3. Clean the rolling brush with the supplied cleaning tool.
4. Reinstall the rolling brush: Insert the end of the rolling brush into the right side of the holder, then press down
the release button into the left side of the holder. Make sure the rolling brush is installed properly, otherwise it
may be damaged during use.
5. Reinstall the rolling brush cover.

Clean the High-Performance Filter

It is recommended to clean the filter once a week.

1. Remove the dirty water tank.
2. Remove the high-performance filter.
3. Rinse the filter and dry it completely before next use.

Clean the Removable Cover

It is recommended to clean the cover once a week.

1. Remove the cover.
2. Rinse the cover thoroughly.

Troubleshooting

MACH Vacuum Cleaner is not working normally:

• Make sure the battery is fully charged.
• Make sure the handle bar has been pushed backward and you have heard a click before use.
• Check if the rolling brush is stuck.

Suction power is decreased or there is a loud noise:

• Check if any objects are stuck in the opening.
• Check if the dirty water tank is properly installed.
• Check if the dirty water tank and filter are clean.

Specifications

• According to lab data. May vary based on actual usage and environment.
  Battery energy| 84.36 Wh
  Battery capacity| 3800 mAh
  Charging time| ≤4 hours
  Noise| 65 dBA, measured according to SPL (sound pressure level)
  Clean water tank capacity| 820 ml
  Dirty water tank capacity| 720 ml

Customer Service

For tutorial videos, FAQs, manuals, and more information, please visit:
https://support.eufylife.com
Warranty: 24-month limited warranty

Contact Us

[email protected]

www.eufylife.com

(US/CA) +1 (800) 994 3056
(UK) +44 (0) 1604 936200
(DE) +49 (0) 69 9579 7960
(日本) +81 03 4455 7823

For more support phone numbers, please visit:
https://support.eufylife.com/s/phonecontactus
Or scan the QR code below:

Scan this QR code to get the online user manuals in other languages.

MACH strives to improve product performance and ensure the accuracy of the Owner’s Manual. If there is
any inconsistency between the illustrations and the actual operation due to software updates, actual product
performance shall prevail. MACH reserves the right to modify this Owner’s Manual without prior notice.

Support Videos

MACH V1 Unboxing Video

MACH V1 Series: What to Do If the Rolling Brush Gets Stuck

MACH V1 Series: Troubleshooting for Reduced Suction Power

MACH V1 Series: Troubleshooting for Water Leakage

MACH V1 Series: Troubleshooting for Blocked Suction Tube

MACH V1 Series: What to Do If the Rolling Brush Cannot Be Dried

MACH V1 Series: Troubleshooting for Charging Issues

MACH V1 Series: Troubleshooting for Ozone Preparation Issues

MACH V1 Series: How to Connect MACH Vacuum Cleaner to iOS Devices

MACH V1 Series: How to Connect MACH Vacuum to Android Devices

MACH V1 Series: Maintenance

FAQ

Quick Start Guide for Your New MACH V1

Thank you for your recent MACH V1 purchase and welcome to the MACH family! To get you started on the right foot, we have put together some useful information and resources about your MACH V1.

First things first, every MACH V1 purchased through authorized channels is backed by a 24-month manufacturer’s warranty. If for any reason your device does not live up to your expectations, simply contact the support team to work on a solution that best suits you.

To get started with your MACH V1, please refer to the following tutorial video:

For more tutorial videos, FAQs, manuals, and product information, please visit the Smart Help Center.

The MACH V1 combines wash, mop, vacuum, and sterilize all into one vacuum cleaner, and it is also capable of cleaning wet or dry messes. The MACH V1’s smart mode is suitable for daily mopping and hard floor washing, which is turned on by default; and the suction mode is ideal for carpet cleaning and vacuuming up dry or liquid waste on the floor.

Additionally, it is recommended to keep the main body of the vacuum at a 35-40° angle to the ground and follow the vacuum’s forward traction to efficiently and effortlessly clean your entire house.

To better understand, operate, maintain, and obtain the latest product services and information, please download the eufy Clean app on your smartphone to connect your phone to your MACH V1.

You can also join our Official MACH Explorer Club for exclusive benefits, connections with other users, and early access to new products and beta testing opportunities.

If you have any further questions, please contact eufy support engineers for assistance.

The Differences Between the MACH V1 Series Vacuum Cleaners

The main difference between the MACH V1 and MACH V1 Ultra is that the V1 Ultra model is equipped with more robust functions, such as steam mode, descaling function, and the JetBlade™ floor quick-drying function.

Additionally, both MACH V1 vacuum cleaners come in different designs. The main difference in appearance is that the host of the MACH V1 Ultra is silver, and the main body is transparent and gradient black; on the other hand, the host of the MACH V1 is white, and the main body is onyx black. The MACH V1 Ultra also has a distinctive design with a steam light strip on its floor brush, whereas the MACH V1 does not.

Please refer to the following comparison chart to learn more about the differences between the two models.

82min(max)

| 45min
Noise level| 65db| 65db
Clean water tank volume| 820ml| 820ml
Dirty water tank volume| 720ml| 720ml
Detergent tank volume| 120ml| 120ml
Basic function| vacuum/mop/wash/steam/sterilize| vacuum/mop/wash/sterilize
Display| LCD display| LCD display
Wi-Fi| √| √
SteamWave™ technology| √| ×
Descaling mode| √| ×
JetBlade™ floor quick-drying function| √| ×
Forward traction| √| √
Tesla Valve Mixing™ technology| √| √
Eco-Clean Ozone™ technology| √| √
Intelligent voice prompts| √| √
Suction power adjustment| √| √
Water volume adjustment| √| √
Triple Self-Cleaning System| √| √

If you have any further questions, please contact eufy support engineers for assistance.

How to Find the Serial Number (SN) for My MACH V1 Series or eufy

Products

For quality control and tracking purposes, eufy support staff may ask you for the serial number(SN) of your product. You can normally find it on the main body of the product. Here we will list out all the SN locations for your reference.

*For L70 Hybrid, the SN sticker is under the dustbin in the RoboVac

|
MACH V1 Series| It is on a sticker behind the floor cleaner tank. More ways to find the serial number:
Where can I find the serial number (SN) and device information for my MACH V1 series?|
Pet Grooming Vacuum| For Pet Grooming Vacuum N930,  the SN is located on the bottom of the unit.|

Handstick HomeVac

| For S11, the SN is located on the main unit after releasing the battery.|
Handheld HomeVac| For H11, H15, H20, and H30, the SN is located on the back of the handheld unit.|
Smart Scale| The SN is located in the battery compartment or on the battery cover.|
HomeBase| App: eufySecurity App > Homebase Settings > About Device

Device: Under the HomeBase

|
Cameras| App: eufySecurity App > Camera Settings > About Device

Device: At the back or bottom of the camera

|
Solar Panel| Device: At the back of the solar panel|
Doorbells| App: eufySecurity App > Doorbell Settings > About Device

Device: At the back of doorbells

|
Wi-Fi Chime| App: eufySecurity App > Wi-Fi Doorbell Chime Settings > About Device

Device: At the bottom of the chime

|
Smart Locks| App:  eufySecurity App > Lock Settings > About Device

Device: Open the cover of smart lock internal blockage

|
Wi-Fi Bridge| App: eufySecurity App > Wi-Fi Bridge Settings > About Device

Device: At the bottom of the wifi bridge

|
Baby Monitor Camera| Device: At the back of the camera|
Baby Monitor| Device: At the back of the monitor|
Floodlight camera| App: eufySecurity App > Camera Settings > About Device

Device: At the bottom of the floodlight camera

|
Motion Sensor| App: eufySecurity App > Sensor Settings > About Device

Device: At the back of the motion sensor

|
Entry Sensor| App: eufySecurity App > Sensor Settings > About Device

Device: Inside the entry sensor

|
Keypad| App: eufySecurity App > Keypad Settings > About Device

Device: At the back of the keypad

|
Pet Fountain| Device: At the bottom of Pet Water Fountain|

How to clean carpets with the MACH V1 series

The MACH V1 series is designed to clean on both hard floors and carpets (please note that the MACH V1 series is not suitable for cleaning on high-pile carpets). Please refer to the following useful tip when cleaning your carpets with the vacuum:

Please lower the vacuum’s handle and tilt it downward to approximately 50cm/19in from the ground, as shown in the following image. The end of the roller brush on the vacuum can then be tilted slightly upwards, which will allow you to easily navigate the vacuum across carpets.

Additionally, it is highly recommended to use suction mode when cleaning carpets for the vacuum to effectively pick up dust and debris.

If you have any further questions, please contact eufy support engineers for assistance.

Where can I find the serial number (SN) and device information for my

MACH V1 series?

Please refer to the following methods to find the serial number for your MACH V1 series:

1. The serial number can be found via the eufy Clean app (For confirming product problems better, please copy device information to customer service).

2. Remove the floor cleaner tank and the serial number is printed on a sticker on the handle

3. Find the serial number via the Device Info menu on the vacuum cleaner.

If you have any further questions, please contact eufy support engineers for assistance.

How to Effectively Clean the Corner and Area under Furniture with the

MACH V1 Series

This article is designed to provide a walkthrough on how to use the MACH V1 series to effectively clean areas that usually are difficult to clean using a vacuum, such as the corners and areas under furniture.

The MACH V1 series adopts the design of edge cleaning on a single side. While using the vacuum cleaner, it is recommended to use its right side to clean corners such as walls.

The vacuum cleaner’s right side (the same side where you can press and remove the roller brush) has a 6mm slim edge; therefore, the roller brush head on the right side is able to clean areas that usually are harder to reach.

Compared with the edge cleaning capability of other wet and dry vacuums on the market that are designed to clean on both sides, the MACH V1 vacuum cleaner’s design can achieve better results when it comes to cleaning areas that are difficult to reach. Additionally, the thickness of 6mm has successfully passed various rigorous product testing requirements to ensure its lifespan. If the design was slimmer than 6mm, the entire roller brush head and its internal motor could be easily damaged as it would be inevitable for the roller brush to run into walls or furniture.

Generally, the taller the height of the furniture is, the deeper area the MACH vacuum cleaner is able to clean under the furniture. The common furniture height in the vast majority of homes is approximately 6-8in/15-20cm, and the area that the MACH vacuum cleaner can reach under the furniture is approximately 8-12in /20-30cm. Please note that this data is strictly for reference and the actual distance varies according to different scenarios. In order to clean the entire area under any furniture, it is recommended to also use one of the eufy RoboVac models with slim design. The height of the slim RoboVac models is only 2.85in/7.23cm, and they can easily clean the entire area under most furniture.

Additionally, please do not set the vacuum cleaner in a flat horizontal position as shown in the following image when cleaning under the furniture. This is to prevent water from re-entering the vacuum and potentially damaging the entire vacuum.

What should I do if my MACH V1 series is unable to clean the floors

thoroughly?

The MACH V1 series is designed to clean both hard floors and carpets, and it can easily clean up a variety of dry materials and wet liquids. However, if you have noticed the cleaning performance of your MACH V1 series has not been ideal, please refer to the following solutions.

Kitchen

Most kitchen floors have multiple oil or food stains. It is recommended to turn on steam mode (only on the MACH V1 Ultra) and turn on the floor cleaner switch to easily clean and remove even the toughest stains on the kitchen floor.

Please note that steam mode is suitable for general cleaning, stubborn stains, and heavy oil stains. When it comes to cleaning stubborn stains, it is recommended to run the vacuum cleaner over stains slowly and let the steam nozzles spray the stains for up to 30 seconds in order to soften the stains. Please note that this method will produce a more effective cleaning result when it comes to removing stubborn stains.

How to Use the Steam Mode for the MACH V1 Ultra

Bathroom

If you use the MACH vacuum cleaner in the bathroom, it is recommended to turn on suction mode. This will provide better cleaning results and easily remove water stains on the bathroom floor, and it will dry quickly after mopping.

How to Use the Suction Mode for the MACH V1 Series

Dry materials

If there are dry materials on the floor, such as bread crumbs and hair, it is recommended to turn on suction mode before cleaning. This is mainly to prevent crumbs and hair from sticking to the roller brush.

Please note that suction mode is recommended when it comes to cleaning carpets, pet hair, dry materials, and when there is a lot of water on the ground. Simply press and hold the trigger on the vacuum to further increase the suction power to achieve optimal cleaning results.

Wet liquids

The MACH V1 series has a strong suction power that can reach up to 16800pa. If there are wet liquids or tough stains on the floor, it is recommended to turn on smart mode for the best possible cleaning results and hold the trigger on the vacuum to increase further the suction power to achieve optimal cleaning results.

How to Use the Smart Mode for the MACH V1 Series

If you have any further questions, please contact eufy support engineers for assistance.

General Troubleshooting Guide if Your MACH V1 Series Cannot Connect to

the eufy Clean App

To better understand, operate, maintain, and obtain the latest product services and information, please download the eufy Clean app on your smartphone to connect your phone to your MACH V1 series.

Please refer to the following video instructions on how to connect your MACH V1 series using the eufy Clean app.

For iOS devices:

For Android devices:

Please try the troubleshooting steps below if you encounter any Wi-Fi connection issues with your MACH V1 series during the setup process:

1. Make sure your smartphone’s Bluetooth and the Bluetooth permission for the eufy Clean app are both turned on.

2. Make sure the location permission for the eufy Clean app is allowed. If there is a “precise location” option, please also turn it on. (The precise location permission can be turned off after successfully setting up your MACH V1 series on the eufy Clean app)

• For iOS: Settings > Privacy > Location > Allow location for the eufy Clean APP

• For Android: Settings > Permissions & Privacy > Open Location, then go back to Settings > APPs > Permissions > Find the eufy Clean APP > Allow location.

  3. Make sure the Wi-Fi network name and password are correct (note: passwords are case-sensitive). Please also try moving your smartphone and the MACH vacuum cleaner closer to your router and make sure your phone is connected to a 2.4GHz Wi-Fi network before starting the setup process. If you are using a dual-band router, please try disabling the 5GHz network during the setup process.

  4. After turning on Bluetooth on your smartphone, the eufy Clean app will automatically search for a nearby MACH vacuum cleaner to be connected. If the MACH vacuum cleaner cannot be discovered by the app, please reset the MACH vacuum cleaner’s by pressing and holding the mode button to enter the settings menu. Next, go to “Network” settings and select “Reset Wi-Fi”. Please then try to add the vacuum cleaner again on your smartphone.

Note: Check whether the Wi-Fi encryption protocol of your router is WPA2. If it is WPA3, please switch it to WPA2 by going to the router’s management interface.

5. In order to verify if the issue is caused by the MACH vacuum cleaner or Wi-Fi router, you can try connecting the MACH vacuum cleaner to a different Wi-Fi network. If no other Wi-Fi networks are available, please enable a phone’s hotspot and then connect the vacuum to the hotspot’s Wi-Fi via the eufy Clean app installed on another phone/tablet. Please refer to the following article for detailed instructions: https://support.eufylife.com/s/article/How-to-connect-eufy-RoboVac-via-a-hotspot

Every MACH vacuum cleaner is backed by a 24-month manufacturer warranty. If you have any further questions, please contact eufy support engineers for assistance.

How to control the usage of cleaning solution when cleaning with the

MACH V1 series

Please note that there is a cleaning solution switch located next to the LCD screen on the vacuum. You can open it by turning it in a counterclockwise direction, or close it by turning it in a clockwise direction. If you prefer to use only water while you are cleaning your floors, simply turn the cleaning solution switch to the closed position for the vacuum to use only water.

If you have any further questions, please contact eufy support engineers for assistance.

What should I do if my MACH V1 series is leaving water stains after

cleaning?

It is absolutely normal for the MACH vacuum cleaner to leave a small amount of water stain after cleaning the floors. However, users can choose to press the self-cleaning button on the vacuum cleaner three times consecutively to turn on the Jetblade™ floor quick-drying function (MACH V1 Ultra only), and the vacuum cleaner can start drying the floors during its cleaning process to effectively reduce water stain after cleaning the floors.

Please note that using steam mode may result in the vacuum cleaner leaving water stains on the floors. This is because the high-temperature steam in steam mode condenses into water droplets, which will leave water marks on the floors.

While using the steam mode, it is recommended to clean in forward-only motion, then switch to suction mode with Jetblade™ floor quick-drying function after cleaning in places with water stains.

For floors with multiple water stains, such as bathroom floors, it is recommended to use suction mode to effectively remove water stains.

If you have any further questions, please contact eufy support engineers for assistance.

How often should I clean the MACH V1 series and replace the accessories?

How to clean the dirty water tank:

How to Clean the Dirty Water Tank for the MACH V1 Series

How to clean the roller brush:

How to Manually Clean the Roller Brush for the MACH V1 Series

How to clean the removable cover on the charging base:

How to clean the removable cover on the charging base for the MACH V1 series

How often should the accessories be replaced:

How Often Should I Replace the Accessories for My MACH V1 Series

How to enable descaling mode:

How to Enable the Descaling Mode for the MACH V1 Ultra

If you have any further questions, please contact eufy support engineers for assistance

What should I do if the MACH V1 series’ suction tube is blocked?

Please note that the suction tube connects to the bottom of the dirty water tank. After removing the dirty water tank, you will have a clear view of the suction tube and the suction tube should be clear of any debris. If there is any debris blocking the suction tube, it will cause the MACH V1 series to trigger an error and the vacuum cleaner will stop working.

Please try the following troubleshooting steps to verify if the issue can be resolved:

1. Please upgrade the vacuum cleaner’s firmware to the latest firmware version by going to the eufy Clean app > tap the upper right corner on the app’s main interface to proceed to the Settings interface > tap Firmware Update.

2. Remove the dirty water tank to check if there is any debris in the suction tube. If necessary, please use the included cleaning tool to clean the suction tube.

If you have any further questions, please contact eufy support engineers for assistance.

What should I do if the MACH V1 series cannot generate ozone?

The innovative Eco-Clean Ozone™ technology produces ozone to deep-clean surfaces while removing bacteria and mites. The Eco-Clean Ozone™ function is turned on by default, and you can also disable it by pressing the button on the vacuum or via the eufy Clean app. If your MACH V1 series cannot generate ozone, it may be because the ozone function is not enabled or the clean water added to the clean water tank does not meet the requirements.

If your MACH V1 series cannot generate ozone, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Please check whether the ozone function has been enabled. If the ozone function is disabled, you can enter the menu interface on the vacuum cleaner’s LCD screen to find the ozone function and enable it, or go to the eufy Clean app’s main interface to find the O₃ function and enable it.

After the ozone function is enabled, please fill the clean water tank with cold tap water but do not exceed the MAX mark, and then install the clean water tank back into the vacuum cleaner. After installing the clean water tank, a steady white indicator light will be on. Please wait for approximately 10 seconds, and you will be able to see that there are white mist bubbles in the clean water tank. In smart mode, the MACH V1 series will automatically start generating ozone and the steady white indicator light will remain on.

2. Please note that only tap water can be added to the clean water tank. Mineral water and purified water have been artificially filtered and added with trace elements. The conductivity of filtered water is very low and cannot be used to generate ozone.
3. If you have installed a water filtration system on your water faucet, it is highly recommended to add only tap water and not purified water to the clean water tank. If filtered water is the only option, please follow the steps below to confirm whether the water quality meets the requirements:

• Use a small amount of edible salt as shown in the following image and add it to the clear water tank that is filled with filtered water, then shake the clean water tank until the edible salt dissolves in the water. Please make sure not to add excessive edible salt.

4. If the type of water in your area is considered hard water with a ppm level higher than 120ppm, the MACH V1 series may not be able to generate ozone. In this specific scenario, it is recommended to try filling the clean water tank with cold tap water and filtered water using a 1:1 ratio.

If you have any further questions, please contact eufy support engineers for assistance.

What should I do if the MACH V1 series cannot be charged?

After you have finished cleaning the floors, please place the MACH V1 series back on the charging base for the vacuum cleaner to recharge the battery. If the MACH V1 series cannot be charged, it may be caused by a dirty charging metal sheet/charging metal pin, or the wall outlet does not have power.

If the MACH V1 series cannot be charged, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Check if the wall outlet has power by connecting the power adapter to another wall outlet.

2. Check whether the charging metal sheet on the vacuum cleaner and the charging metal pin on the charging base are dirty. Please clean the charging metal sheet on the vacuum cleaner and the charging metal pin on the charging base with a dry cloth.

3. Provide the serial number for your vacuum cleaner to eufy support engineers for further analysis. Please refer to the following article for instructions on how to locate the serial number:Where can I find the serial number (SN) and device information for my MACH V1 series?

If you have any further questions, please contact eufy support engineers for assistance.

What is the Tesla Valve Mixing™ technology of the MACH V1 series?

The Tesla Valve Mixing™ of the MACH V1 series is designed to automatically mix cleaning solution with water to effectively remove tough stains on your floors.

Compared with the other wet and dry vacuums on the market, the new MACH V1 Ultra and MACH V1 do not require users to manually mix a suitable amount of cleaning solution with water to prevent the vacuum from producing excessive foam bubbles.

Please note that there is an independent tank on the MACH vacuum cleaner for users to add eufy cleaning solution. By using the built-in Tesla Valve Mixing™ technology, the MACH vacuum cleaner will automatically mix water with cleaning solution using a perfect dilution ratio to effectively clean your floors. The tank also has the capacity to store enough cleaning solution for approximately one month of usage, which keeps your hands clean and you don’t have to add it from time to time.

Additionally, there is a cleaning solution switch located next to the LCD screen on the vacuum. You can open it by turning it in a counterclockwise direction, or close it by turning it in a clockwise direction. If you prefer to use only water while you are cleaning your floors, simply turn the cleaning solution switch to the closed position for the vacuum to use only water.

What should I do if the MACH V1 series triggers an insufficient water

error when there is water in the clean water tank?

Please add cold tap water to the clean water tank and do not exceed the MAX mark before using the MACH V1 series. If the MACH V1 series triggers an insufficient water error when there is water in the clean water tank, this error could be caused by the rubber cover on the clean water tank or the clean water tank is not installed properly.

Please try the following troubleshooting steps to verify if the issue can be resolved:

1. Verify the rubber cover is installed properly by opening the rubber cover and then fully pressing it down. Please note that the surface of the clean water tank should be smooth if the rubber cover is completely sealed.

2. Make sure the clean water tank is installed properly. Please verify the gap between the bottom of the clean water tank is evenly aligned with the main body of the vacuum cleaner.

3. Confirm the nozzle is positioned correctly, and then power on the MACH V1 series to observe whether the vacuum cleaner is dispensing water from the clean water tank.

If you have any further questions, please contact eufy support engineers for assistance.

What should I do if the MACH V1 series’ roller brush does not dry

completely?

After you have finished cleaning the floors, please place the MACH V1 series back on the charging base and enable the self-cleaning mode for the vacuum cleaner to automatically start cleaning and drying the roller brush. If the roller brush is already clean and it only needs to be dried, please simply enable the self-drying mode by pressing the trigger on the vacuum for two seconds when the MACH V1 series is placed on the charging base. However, if the roller brush does not dry completely, it could be due to debris being stuck on the roller brush and the water outlet, or there is no hot air blowing to dry the roller brush during the self-drying process.

If your MACH V1 series’ roller brush does not dry completely, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Please upgrade the vacuum cleaner’s firmware to the latest firmware version by going to the eufy Clean app > tap the upper right corner on the app’s main interface to proceed to the Settings interface > tap Firmware Update.

2. Remove the roller brush to clean the roller brush and the area surrounding the water outlet, and then try the self-cleaning process again.

3. Unplug the power adapter from the charging base and leave it unplugged for one minute before plugging it back into a wall outlet. Press and hold the trigger on the vacuum cleaner for two seconds to activate the self-drying process, and wait for 90 seconds to verify whether there is hot air blowing to dry the roller brush.

4. If the issue persists, please try replacing the roller brush.

If you have any further questions, please contact eufy support engineers for assistance.

How to Use the MACH V1 Series to Clean Stubborn Stains

Please refer to the following tips when cleaning stubborn stains on your floors:

1. When cleaning stubborn stains, it is recommended to run the vacuum cleaner over stains slowly.
2. Use steam mode (MACH V1 Ultra only) to clean stubborn stains), it is recommended to let the steam nozzles spray the stains for up to 30 seconds in order to soften the stains. Please make sure not to exceed 30 seconds. How to Use the Steam Mode for the MACH V1 Ultra
3. It is also recommended to turn on the floor cleaner switch to use a cleaning solution to effectively remove stubborn stains.

If you have any further questions, please contact eufy support engineers for assistance.

Can the MACH V1 series automatically spray water and adjust the suction

power?

Yes! The MACH V1 series can automatically spray water and adjust the suction power.

After the MACH V1 series powers on, it will automatically spray water to moisten the roller brush without the user having to manually spray water. Additionally, the MACH V1 series can detect dirt and debris (the light on the LCD screen will display the amount of dirt on the floor) to automatically adjust its suction power to achieve optimal cleaning results.

However, if you would like to further increase the vacuum’s suction power, you could also enable the vacuum’s strong state. In smart and suction mode, simply press and hold the trigger button on the vacuum to enable a strong state. Once a strong state is enabled, the vacuum’s suction power will increase by 100%, its water volume will increase by 60%, and the speed will increase by 50% to drastically enhance the vacuum’s cleaning power.

If you have any further questions, please contact eufy support engineers for assistance.

How to Use the Smart Mode for the MACH V1 Series

Please refer to the following instructions when using smart mode:

1. Remove the MACH vacuum cleaner from the charging base, gently step on the foot pedal and pull the handlebar backward until you hear a clicking sound, then continue to pull the handlebar for the vacuum to enter standby mode.

2. Press the power button to turn on the smart mode by default.

• It is recommended to use smart mode for mopping and cleaning hard floors.

• If you would like to increase the vacuum’s suction power, simply press and hold the trigger button on the vacuum.

• Once the blue indicator light on the clean water tank turns on, it indicates that the oxygen generator in the water tank has started generating oxygen for the water.

If you have any further questions, please contact eufy support engineers for assistance

How to Clean the Dirty Water Tank for the MACH V1 Series

After the MACH V1 vacuum cleaner’s self-cleaning process is completed, it will emit a voice prompt to remind the user.

Please refer to the following steps to clean the dirty water tank:

1. Remove the dirty water tank.
2. Separate the top container from the dirty water tank.
3. Remove the dry waste separator.
4. Rinse the dirty water tank and all components thoroughly under cold running water.
5. Reassemble the dirty water tank.
6. Install the dirty water tank back into the MACH Vacuum Cleaner.

• When the MACH vacuum cleaner begins the self-drying process to automatically dry its roller brush, it will emit a voice prompt to remind the user.
• After cleaning the filter, please air dry it thoroughly without exposing it to direct sunlight.

How Often Should I Replace the Accessories for My MACH V1 Series

The MACH vacuum cleaner and the eufy Clean app will track the accessories’ wear-and-tear condition based on the continuous cumulative usage time. When an accessory needs to be replaced, the MACH V1 vacuum cleaner will remind the user to replace the accessory as soon as possible in order to maintain the vacuum’s peak performance.

For optimal performance, follow the instructions below to clean and maintain your MACH vacuum cleaner regularly（taking 20-30 minutes for each cleaning, 2 times a week as a reference). The frequency of cleaning/replacement will depend on your usage habits.

Please note that when replacing new accessories, it is also essential to reset the specific accessory’s usage tracker on the vacuum in order for the vacuum to recognize an accessory has been replaced.

How to Use the Suction Mode for the MACH V1 Series

Please refer to the following instructions when using suction mode:

1. Remove the MACH V1 vacuum cleaner from the charging base, gently step on the foot pedal and pull the handlebar backward until you hear a clicking sound, then continue to pull the handlebar for the vacuum to enter standby mode.

2. Press the power button to turn on the smart mode by default, and then press the mode button two times and the vacuum will switch to suction mode.

• It is recommended to use suction mode to effectively remove water stains on the floor.
• Suction mode is suitable for cleaning water stains on the bathroom floor, carpet cleaning, whole house cleaning, hair removal, and in other similar scenarios.

What is the benefit of connecting your MACH V1 series to the eufy Clean

app?

To better understand, operate, maintain, and obtain the latest product services and information, please download the eufy Clean app on your smartphone to connect your phone to your MACH V1 series.

Please refer to the following instructions on how to connect your MACH V1 series using the eufy Clean app.

iOS:

Android:

The eufy Clean app will show an animation on how to use your MACH V1 series via the app. Using the MACH V1 Ultra as an example, the app will display the vacuum cleaner’s 3D model, provide tips on how to generate ozone, produce steam, start the quick-dry function, replace the roller brush, replace the accessories, and enable the descaling process.

Additionally, the eufy Clean app can also provide you with the flexibility to remotely control your MACH V1 series, such as enabling or disabling ozone, and even starting the self-cleaning process when the vacuum cleaner is already placed on its charging base.

Please note that it is highly recommended to always update your MACH V1 series’ firmware to the latest version by using the eufy Clean app. The MACH team will continue to provide firmware updates in order to further enhance your user experience with your MACH V1 series!

If you encounter an issue with your MACH V1 series, the eufy Clean app also has troubleshooting steps to guide you through resolving the issue. However, if the troubleshooting steps cannot resolve your issue, please enable the activity log in the eufy Clean app and copy your device’s information, then reach out to professional MACH engineers to have the issue resolved in a timely manner.

Why does the self-drying process for my MACH V1 series take a while to

complete?

It takes 45 minutes to complete the self-drying process. During the self- drying process, the vacuum will spin the roller brush in a 360-degree direction to fully dry it. Drying the roller brush thoroughly can effectively prolong its life of the roller brush and prevent the roller brush from becoming moldy and smelly, which could accumulate bacteria.

In order not to disturb users during the process, the self-drying process is designed to be performed slowly and quietly. When the vacuum cleaner is self- drying, users do not have to constantly check up on the vacuum. Please simply allow the vacuum cleaner to complete the self-drying process automatically, which will take 45 minutes.

If users prefer not to wait for the vacuum cleaner to complete its full self- cleaning and self-drying process, please refer to the following tips:

1. Use only the self-cleaning function. If the user’s home is relatively large and the vacuum needs to perform its self-cleaning process midway through cleaning the entire house, it is recommended to use only the self-cleaning function and manually remove the vacuum cleaner from the charging base after the self-cleaning process is completed. Once the entire house has been cleaned thoroughly, then place the vacuum cleaner back on the charging base to start a full self-cleaning and self-drying process.
2. Use only the self-drying function. If the user simply needs to dry the roller brush, please hold the trigger on the vacuum cleaner for two seconds while the MACH vacuum cleaner is on the charging base. The vacuum will begin drying the roller brush automatically.

Introducing the Self-Cleaning and Self-Drying Functions for the MACH V1 Series

Can purified water be used for the MACH V1 series to generate ozone?

No. Please note that only tap water can be added to the clean water tank. Mineral water and purified water have been artificially filtered and added with trace elements. The conductivity of filtered water is very low and cannot be used to generate ozone.

If you have installed a water filtration system on your water faucet, it is highly recommended to add only tap water and not purified water to your MACH V1 vacuum cleaner’s water tank. Direct drinking water might be not suitable to produce ozone. You can take edible salt and add it to the clear water tank filled with water, and shake it until the edible salt dissolves for cleaning. If you can’t control the dosage, you can add edible salt in small amounts and multiple times.

What should I do if the MACH V1 series roller brush does not rotate?

If the roller brush does not rotate, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Remove the roller brush cover and check whether the roller brush is correctly assembled. If not, please pinch the mounting bracket on the left side of the roller brush to remove the roller brush, then reassemble the roller brush by inserting the right end of the roller brush into the right side of the vacuum cleaner and press the mounting bracket on the left side of the roller brush into the groove on the left side of the vacuum cleaner.

2. Check whether there is any debris or hair blocking the roller brush and the motor. If necessary, please use the included cleaning tool to clean it (the cleaning tool’s brush head removes dust and debris, and the hook head part removes hair), and then reassemble the roller brush.

3. If possible, please try using a new roller brush.

4. Install the roller brush cover and power on the vacuum cleaner to verify if the roller brush can rotate without issues.

What is the Triple Self-Cleaning System of the MACH V1 series?

The MACH V1 series vacuum cleaner can enable the Triple Self-Cleaning System with a single click of a button. After you have finished cleaning and returned the MACH vacuum cleaner to its charging base, simply click the self-cleaning button one time in order for the vacuum to automatically begin cleaning and drying its roller brush.

Step 1 Self-Washing: Cleaning solution is released to thoroughly wash the roller brush as it cleans.

Step 2 Auto-Sterilization: Aqueous ozone is safely produced to remove harmful bacteria.

Step 3 Self-Drying: Hot air is circulated and the roller brush will spin automatically during this process.

It takes 90 seconds to finish the self-cleaning process and 45 minutes to complete the self-drying process. During this process, it will be a little noisy as the vacuum is removing dirt and debris from the roller brush, then the vacuum will spin the roller brush in a 360-degree direction to fully dry it.

Please make sure the vacuum has completed its self-cleaning process before using the vacuum again. If not, the floor will become dirtier. The roller brush that has not been fully dried may also become moldy and smelly, which will accumulate bacteria.

If you just use the vacuum to clean a certain spot and the roller brush does not need to be thoroughly cleaned by using the vacuum’s self-cleaning process, you can simply turn on the independent self-drying mode by placing the vacuum back onto the charging base and pressing the trigger for two seconds.

As a kind reminder, when the MACH vacuum cleaner is in an upright position and idle for five minutes, and you have neither started the vacuum’s self-cleaning process nor cleaned the dirty water tank, both the ozone status light and the steam status light on the MACH V1 Ultra (only the ozone status light on the MACH V1) will flash red repeatedly for up to five minutes. If you would like to turn off the red warning lights, simply follow the on-screen instructions to start the self-cleaning process or clean the dirty water tank.

The Triple Self-Cleaning System will completely dry the roller brush and remove any unpleasant odor. Your MACH vacuum cleaner will then be ready to start cleaning your floors again!

How does the traction of the MACH V1 series work?

Please note that the new MACH V1 series is designed using forward-only traction. The MACH V1 series is equipped with a motor that pulls the vacuum in a forward motion, making cleaning easy and effortless. When cleaning your entire house, simply push the vacuum forward and navigate the vacuum to effectively clean your floors.

The cleaning effect of the MACH vacuum cleaner being pushed forward will be much better than the vacuum being backward. When it comes to cleaning stubborn stains, it is recommended to run the vacuum cleaner over stains slowly and let the steam nozzles spray the stains for up to 30 seconds in order to soften the stains. Please note that this method will produce a more effective cleaning result when it comes to removing stubborn stains.

Compared with some of the other wet and dry vacuum cleaners on the market that are designed with both forward and backward traction, the MACH V1 series has the following advantages:

1. Forward-only traction will leave fewer water stains.
2. Forward-only traction produces better and more effective cleaning results. If the vacuum also has backward traction, the process of pulling back and forth takes time for the vacuum to adjust to its motion, not to mention it requires much more effort to manually pull the vacuum backward and then push it forward.

It is recommended to hold the handle on the vacuum with one of your hands facing toward the floor as shown in the following image, keep the main body of the vacuum at a 35-40° angle to the ground, and follow the vacuum’s forward motion to efficiently and effortlessly clean your entire house.

What should I do if my MACH V1 series leaks water during the self-

cleaning process?

If the MACH V1 vacuum cleaner leaks water during the self-cleaning process, please try the following troubleshooting steps to verify if the issue can be resolved:

Check whether the roller brush cover and the dirty water tank are installed properly. After checking the roller brush cover and the dirty water tank, please place the vacuum cleaner on the charging base and start the self- cleaning process again.

What should I do if the MACH V1 series’ dirty water tank tube is

blocked?

If the tube in the dirty water tank is blocked, it will cause the MACH V1 series to trigger an error and the vacuum cleaner will stop working.

Please try the following troubleshooting steps to verify if the issue can be resolved:

1. Please upgrade the vacuum cleaner’s firmware to the latest firmware version by going to the eufy Clean app > tap the upper right corner on the app’s main interface to proceed to the Settings interface > tap Firmware Update.

2. Remove the roller brush and check whether there is any debris under the roller brush that may be blocking the air inlet.

3. Use the included cleaning tool to remove debris found in the suction tube.

4. Check whether the high-performance filter is either wet or dusty. If necessary, please replace the high-performance filter.

What should I do if the MACH V1 series’ suction power has become weak?

If your MACH V1 series’ suction power has become weak, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Please remove the roller brush cover to check whether the roller brush cover and the suction inlet are blocked by any debris or hair. If necessary, use the included cleaning tool to clean it (the cleaning tool’s brush head removes dust and debris, and the hook head part removes hair).

2. Remove the dirty water tank to check the suction tube in the dirty water tank and verify if the suction tube is blocked by any debris. If necessary, please use the included cleaning tool to clear the suction tube.

3. Check whether the filter is wet. If the filter is wet, it will not work as effectively. Please make sure the filter is completely dry before using the vacuum cleaner.

4. Check whether the rubber strip on the bottom is deformed or damaged, please send us a picture showing it.

What is the Eco-Clean Ozone™ technology of the MACH V1 series?

The innovative Eco-Clean Ozone™ technology produces ozone to deeply clean surfaces while removing bacteria and mites. The Eco-Clean Ozone™ function is turned on by default, and you can also disable it by pressing the button on the vacuum or via the eufy Clean app.

The built-in ozone generator creates ozone with tap water, which can be used to clean both the floor and the vacuum cleaner itself during its self-cleaning process.

Only tap water can be added to the clean water tank. Mineral and purified water have been artificially filtered and added with trace elements. The conductivity of filtered water is very low and cannot be used to generate ozone.

After sterilizing the floor, the ozone will break down into oxygen in just a few minutes. The entire process is non-toxic and environmentally friendly. Additionally, the ozone concentration has successfully passed the NCB standards for product certification which is in line with the CB Scheme. The percentage of ozone in the room does not exceed 5×10^(-6), and the amount of ozone dissolved in water is 0.4 mg/L.

Can purified water be used for the MACH V1 series to generate ozone?

You can refer to the article below to find the answer:

https://support.eufy.com/s/article/Can-purified-water-be-used-for-the-MACH-V1 -series-to-generate-ozone

Please rest assured that you do not have to worry about smells or residue. The Eco-Clean Ozone™ technology is absolutely safe to use around kids and pets.

How to Charge the MACH V1 Series

It is highly recommended to fully charge the MACH vacuum cleaner for three to four hours before using it for the first time.

1. Connect the power adapter to a wall outlet and install the removable cover on the charging base.
2. Remove the MACH vacuum cleaner, gently step on the foot pedal and pull the handlebar backward until you hear a clicking sound.
3. Place the MACH vacuum cleaner onto the charging base. The LCD display will light up and you will hear a voice prompt, indicating that the MACH vacuum cleaner has started charging.

Note: It is recommended to place the charging base against a wall and away from water sources and children.

Please refer to the following images that show the steps to charge your MACH vacuum cleaner:

Introducing the Self-Cleaning and Self-Drying Functions for the MACH V1

Series

Self-Cleaning and Self-Drying

After you have finished cleaning and returned the MACH vacuum cleaner to its charging base, simply press the self-cleaning button one time in order for the vacuum to automatically begin cleaning and drying its roller brush.

Please refer to the following instructions:

1. Place the MACH vacuum cleaner back onto its charging base.

• Make sure the vacuum’s clean water tank has more than 50% water volume prior to starting the self-cleaning process.

2. Press the self-cleaning button on the vacuum one time in order for the vacuum to automatically begin cleaning and drying its roller brush.

• For optimal cleaning results, it is recommended to turn on the floor cleaner switch before the vacuum starts its self-cleaning process.

3. When the roller brush starts its self-drying process, the vacuum cleaner will emit a voice prompt to remind you to clean the dirty water tank.

How to Dry the Roller Brush

If only the roller brush needs to be dried, simply press and hold the trigger button for two seconds when the MACH vacuum cleaner is placed on the charging base.

The vacuum cleaner will automatically start the process of drying its roller brush.

What should I do if the MACH V1 series makes loud noises while cleaning?

The MACH V1 series is designed using the JetStream™ technology, which ensures the noises emitted by the MACH V1 series while cleaning is as low as 65dB. However, the maximum suction power of the vacuum can reach up to 16,800Pa when it is working, so it is inevitable for the vacuum to emit noises to a certain degree. Although the noises will not affect your daily routine, it is recommended to avoid using the vacuum cleaner when you would like to enjoy a quiet moment or late at night.

The MACH V1 series may become a little loud in the following scenarios:

1. During the self-drying process, the vacuum will spin the roller brush in a 360-degree direction to fully dry it. As a result, the MACH V1 series will be a little noisy during the process of turning the roller brush.
2. During the self-cleaning process, the vacuum will release a cleaning solution to thoroughly wash the roller brush and it may be a little noisy during the process.
3. The MACH V1 Ultra will need to produce steam when the vacuum cleaner is cleaning in steam mode, and the steam preparation process will be a little loud. However, it will not be as loud when the MACH V1 Ultra releases steam because the vacuum cleaner will reduce the power of its suction fan when steam is released.

If your MACH V1 series makes loud noises while cleaning that does not fall into one of the three scenarios mentioned above, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Check whether there is any debris or objects stuck in the roller brush, tubes, clean water tank, and dirty water tank. If the noise persists after checking and cleaning these parts, please send an email to eufy support engineers and include a short video showing the exact noise issue along with your MACH V1 series’ device information. Please note that you can find the device information by going to the eufy Clean app > select the MACH V1 series’ Settings menu > Device Info > use the Copy Device Information tab at the bottom to provide the information to eufy support engineers.

2. If there is a friction noise when you navigate the  MACH V1 series in a forward and backward motion, please check whether the soft rubber strip on the bottom of the vacuum cleaner has worn off. Please note that the soft rubber strip may sometimes cause minor noises due to the friction between the rubber strip and the floor, especially if the floor has a smooth surface.

How to Use the MACH V1 Series

This article is designed to introduce the three cleaning modes for the MACH V1 Series!

Remove the MACH V1 Series from the charging base, gently step on the foot pedal and pull the handlebar backward until you hear a clicking sound, then continue to pull the handlebar for the vacuum to enter standby mode. Press the power button to start the default working mode. It is also recommended to hold the vacuum cleaner at an angle of 35-40 degrees to the ground for a more comfortable grip.

What should I do if the MACH V1 series triggers an insufficient cleaning

solution error when there is cleaning solution in the cleaner tank?

Please add a cleaning solution to the floor cleaner tank and do not exceed the MAX mark before using the MACH V1 series. If the MACH V1 series triggers an insufficient cleaning solution error when there is a cleaning solution in the floor cleaner tank, this error could be caused by the cleaning solution being unable to dispense from the floor cleaner tank or the floor cleaner tank could be leaking.

Please try the following troubleshooting steps to verify if the issue can be resolved:

1. If the floor cleaner tank is leaking, please confirm whether there is a black rubber plug (diaphragm valve) at the bottom of the floor cleaner tank. If you are unsure, please email eufy support and provide a clear photo of the bottom of the floor cleaner tank.

2. Check whether the floor cleaner tank is able to dispense cleaning solutions without issues. Please remove the floor cleaner tank, press both sides of the diaphragm valve at the bottom of the floor cleaner tank with your hands, and then expose the cleaner outlet in the middle to verify if the cleaning solution can be dispensed due to gravity. (Keep the diaphragm valve facing down)

3. If the cleaning solution is able to dispense without issues, please install the floor cleaner tank back into the vacuum cleaner, turn on the floor cleaner switch, enable smart mode, and increase the vacuum cleaner’s suction power by holding down the trigger on the vacuum cleaner for five minutes to observe if the cleaning solution is being dispensed from the floor cleaner tank.

What should I do if the dirty water tank on my MACH V1 series has a

musty smell?

After the vacuum cleaner completes its self-cleaning and self-drying process, there will be a voice prompt to remind the user to clean the dirty water tank. Please make sure to clean the dirty water tank periodically, so it would not have any unpleasant odor. It is also highly recommended to air dry the dirty water tank completely after it has been cleaned thoroughly.

Which cleaning mode should I choose on my MACH V1 series to clean up a

large volume of wet liquids on the floor?

If there is a large volume of wet liquids on the floor, it is recommended to use the vacuum’s smart mode to effectively clean up the wet liquids on the floor. This is due to the reason that smart mode will spray water to clean the floor while the vacuum is vacuuming up the wet liquids. Additionally, if you press the trigger button on the vacuum while the vacuum is in smart mode, it will allow the vacuum to further increase its suction power to effectively and efficiently clean up a large volume of wet liquids in a short amount of time.

Please refer to the following article for detailed instructions on how to enable smart mode:

How to Use the Smart Mode for the MACH V1 Series

How to Manually Clean the Roller Brush for the MACH V1 Series

Generally, if the roller brush is wet, pet hair could become entangled with the roller brush and it would be difficult to clean the brush.

Note: It is recommended to use suction mode when cleaning carpets, pet hair, and floors with a large volume of wet liquids that are not dried stains.

The MACH vacuum cleaner is designed to vacuum up the majority of hair and debris in the dirty water tank. However, if there is a lot of hair, it is recommended to manually remove the roller brush cover and use the included cleaning tool to clean the roller brush after the vacuum cleaner completes its self-cleaning process.

For the convenience of operations, the MACH V1 series has a magnetic quick- release design for its roller brush cover, which can be easily removed and washed thoroughly with water.

Please refer to the following steps to manually remove, clean, and reinstall the roller brush:

1. Remove the brush cover by pulling it upwards.
2. Pinch the roller brush mounting bracket on the left side of the roller brush and lift it up to remove the roller brush.
3. Use the included cleaning tool to clean the roller brush. Please note that the brush head part of the cleaning tool is designed to clean dust and debris, and the hook part of the cleaning tool is designed to remove hair from the roller brush.
4. Insert the right end of the roller brush into the right side of the foot pedal, then press the mounting bracket on the left side of the roller brush into the slot on the left side of the foot pedal.
5. Align the bottom of the roller brush cover with the upper cover of the steam tank first, then carefully close the roller brush cover.

Align the bottom of the roller brush cover with the upper cover of the steam tank first, then carefully close the roller brush cover. If you have used your MACH vacuum cleaner to clean stubborn stains and odorous stains, or if you want to clean the roller brush thoroughly after using it for an extended period of time, you can use warm running water to wash the roller brush by hand. Please do not use the washing machine to clean the roller brush, because some movable metal parts on the brush may be damaged or the metal parts may damage other clothes in the washing machine.

How to easily navigate the MACH V1 series to clean the floors?

The MACH V1 series is designed to easily navigate and clean the floors. However, please avoid the following two common mistakes that will cause the vacuum to be difficult to use.

Incorrect angle (too high or too low)

Currently, all wet and dry vacuum cleaners on the market are equipped with large water tanks, which make the vacuum cleaner relatively heavy once the water tanks are filled with water.

When using your MACH V1 series, it is highly recommended to keep the main body of the vacuum at a 35-40° angle to the ground and follow the vacuum’s forward motion to efficiently and effortlessly clean your entire house.

The inconsistent forward and backward motion

Please note that the new MACH V1 series is designed using forward-only traction. The MACH V1 series is equipped with a motor that pulls the vacuum in a forward motion, making cleaning easy and effortless. When cleaning your entire house, simply push the vacuum forward and navigate the vacuum to effectively clean your floors.

Why does my MACH V1 series leave behind water stains on the floors after

cleaning?

The MACH V1 Ultra vacuum cleaner is equipped with the JetBlade™ floor quick- drying function to effectively and quickly dry the floors. When the vacuum cleaner is cleaning in its forward traction, the wet liquids and water stains on the floors will be vacuumed into the dirty water tank.

The JetBlade™ floor quick-drying function works even better on smooth surfaces, such as tiles. However, please note that it is absolutely normal if there is a slight trail of water stains on the floors after cleaning. You can run a quick test to check if the floor quick-dry function works well :

Please pull the vacuum cleaner back, and check whether the water is even. The watermark should be as wide as the rolling brush at that time.

What should I do if the clean water tank on the MACH V1 vacuum cleaner

leaks?

If your MACH V1 vacuum cleaner’s clean water tank is leaking, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Check whether the water level exceeds the maximum limit. Also, please check if there are water stains on the water tank surface and use a clean cloth to wipe it dry.

2. Check if the clean water tank is installed properly. Please make sure the water outlet is aligned with the connector of the vacuum cleaner.

3. Remove the water tank and check if the rubber cover on the water tank is installed properly. The surface should be smooth if the rubber cover is completely sealed.

4. Reinstall the clean water tank. The clean water tank will make a clicking sound when it is properly installed and locked in place.

5. Power on the vacuum cleaner and check whether the clean water tank is still leaking water.

What should I do if my MACH V1 series is leaving dirty water stains

after cleaning?

If you are noticing your MACH vacuum cleaner is leaving dirty water stains after cleaning the floors, please try the following tips to resolve the issue:

1. Turn on the floor cleaner switch before using the MACH vacuum cleaner to clean the floors.

How to control the usage of cleaning solution when cleaning with the MACH V1 series 

2. If the vacuum cleaner’s roller brush is extremely dirty, please run the self-cleaning process several times.

Introducing the Self-Cleaning and Self-Drying Functions for the MACH V1 Series

3. Clean the floors periodically to prevent the accumulation of dust and debris.

How often should I clean the MACH V1 series and replace the accessories?

Does the MACH V1 series have a fragrance function?

No. The MACH V1 series does not have a fragrance function. However, the cleaning solution itself has a faint white tea fragrance, which will provide a soft and smooth smell after the room is cleaned.

If you would like to know more about how to use the cleaning solution, please refer to the following article:

What is the Tesla Valve Mixing™ technology of the MACH V1 series?

What should I do if the water in the clean water tank for my MACH V1

series is not enough to clean the entire house?

The clean water tank for the MACH vacuum cleaner may look small but it actually has a large capacity. The capacity of the clean water tank is 820ml, which can hold enough water to easily clean a total area between 150-200m²（1614-2153 ft²).

If the size of the home is larger than the aforementioned area, it is recommended to start the vacuum’s self-cleaning process after using a full tank of clean water, then resume cleaning after the vacuum cleaner completes its self-cleaning process.

What should I do if the dirty water tank on the MACH V1 series leaks?

If your MACH V1 vacuum cleaner’s dirty water tank is leaking, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Check whether there are water stains on the dirty water tank. If necessary, please use a clean cloth to wipe the surface dry.

2. Verify the filter is installed properly on the dirty water tank, and please make sure the filter is completely dry.

3. Reinstall the dirty water tank and power on the vacuum cleaner to check whether the dirty water tank is still leaking water.

What should I do if the MACH V1 series triggers a full dirty water tank

error when the dirty water tank is not full?

Under normal circumstances, when the MACH V1 series detects that the dirty water in the dirty water tank exceeds the MAX mark, it will trigger an error that displays “Dirty Water Tank Full” on the screen. However, if the vacuum cleaner triggers the “Dirty Water Tank Full” error when the dirty water tank is not full, then it could be caused by debris on the solid-liquid separation net in the dirty water tank or on the metal contact sheet. Please refer to the following images showing these components:

If your vacuum cleaner is triggering the “Dirty Water Tank Full” error when the dirty water tank is not full, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Confirm whether there is dirt or debris on the solid-liquid separation net in the dirty water tank. Please clean the solid-liquid separation net by rinsing it under running tap water, then install it back into the dirty water tank and check if the error persists.

2. Check whether there is water or dirt on the metal contact sheet on the dirty water tank and the corresponding metal contact sheet on the vacuum cleaner. Please clean the metal contact sheet on the dirty water tank and the metal contact sheet on the vacuum cleaner by using a clean cloth to wipe the contact sheet dry, and then check if the error persists.

3. If the error persists, please take a small piece of paper and block only the metal contact sheet on the top section of the dirty water tank (do not cover the filter with a large piece of paper) and then install the dirty water tank back into the vacuum cleaner to check if the error persists. If the error is resolved, it could be an issue caused by the dirty water tank. Please contact eufy support engineers with your order information for assistance.

Preparation steps before using the MACH V1 series

Please make sure to always complete the following preparation steps prior to using the MACH vacuum cleaner:

1. Fill the clean water tank with tap water: place your fingers against the groove on the upper end of the water tank, pull it outward to remove the water tank, then open the rubber cover and fill it with clean tap water. Please make sure the water level does not exceed the MAX water line.

2. Install the clean water tank: After filling the clean water tank with tap water, tilt the water tank slightly, align it with the installation hole, then install it back into the vacuum.

3. Add floor cleaner: after removing the cleaning solution tank, tilt the cleaning solution tank slightly, and add floor cleaner. Please make sure the amount of the floor cleaner does not overflow, and only use eufy cleaning solution as non-eufy cleaning solutions may damage the vacuum cleaner.

4. Reinstall the cleaning solution tank: simply attach the bottom of the cleaning solution tank to the vacuum.

What should I do if my MACH V1 series discharges quickly?

The MACH vacuum cleaner’s runtime is dependent on its cleaning mode and the environment. It is recommended to fully charge the vacuum for more than four hours before using the vacuum cleaner. Generally, the MACH vacuum cleaner can clean areas up to 150-200m²（1614-2153 ft²) with a full tank of water, which easily meets users’ daily cleaning needs.

Please refer to the following information for the MACH V1 series’ runtime in different modes:

If your MACH vacuum cleaner’s runtime is shorter than expected, please charge it for four hours several times, and the vacuum’s lithium batteries will reach equilibrium during the process to achieve a more ideal state.

What should I do if the water in the water tank on my MACH V1 series

cannot be completely emptied out?

If the water in the water tank cannot be completely emptied out, you can simply turn the water tank upside down and air dry it, or use a clean cloth to manually wipe down the tank to absorb any excessive moisture.

How to connect the MACH V1 series and compatible eufy products to the

eufy Clean app via a personal hotspot?

A personal hotspot gives you the ability to share the cellular data connection of your phone when you don’t have access to a Wi-Fi network. This article is designed to walk you through the process of connecting your MACH V1 series and compatible eufy products to the eufy Clean app via your personal hotspot.

It is recommended to try connecting your MACH V1 series and compatible eufy products to the eufy Clean app via your personal hotspot in the following scenarios:

Scenario One: You don’t have access to a 2.4GHz Wi-Fi network in your house.

Scenario Two: If you cannot connect your MACH V1 series or compatible eufy products to your home Wi-Fi, then you can try to connect it to your personal hotspot.

Please follow the steps below to connect your MACH V1 series or compatible eufy products to the eufy Clean app via your personal hotspot:

Step One

Please prepare two devices (One phone and one tablet or two phones) and a fully charged MACH V1 series vacuum cleaner or compatible eufy product.

Step Two

Turn on the personal hotspot on one of the phones.

• Go to Settings > Cellular > Personal Hotspot or Settings > Personal Hotspot.
• Tap the slider next to Allow Others to Join.

Note: If you don’t see the option for Personal Hotspot, please get in touch with your carrier to ensure you can use a personal hotspot with your plan.

Step Three

Download and install the eufy Clean app on your second phone or tablet.

Step Four

Connect the second phone or tablet to the personal hotspot. Go to Settings > WLAN/Wi-Fi, and select the enabled personal hotspot to connect to.

Step Five

Open the eufy Clean app to connect your MACH V1 series vacuum cleaner or a compatible eufy product to your personal hotspot. Please refer to the following videos for detailed instructions:

• WiFi-enabled RoboVac (Except X8 series)

For iOS

For Android

• X8 series

For iOS

For Android

• MACH V1 series

For iOS

For Android

Learn about the different indicator icons of the MACH V1 series

The MACH V1 series is equipped with intelligent voice prompts to remind users of the current status of the vacuum cleaner. For example, if the clean water tank is not properly installed, the vacuum will remind you to “Please install the clean water tank”.

By checking the LCD display on your MACH V1 vacuum cleaner, you can easily know the current working status of the MACH V1 vacuum cleaner, including the mode you are using, the vacuum’s charging status, and the vacuum’s power level. Please refer to the following images to learn more about the different indicator icons on the vacuum’s LCD display (please note that the image below is only for the MACH V1 Ultra. The MACH V1 does not have the JetBlade™ floor quick-drying function or steam mode):

How to clean the removable cover on the charging base for the MACH V1

series

It is recommended to clean the removable cover on a weekly basis by following the steps below:

1. Remove the cover.
2. Rinse the cover thoroughly under cold running water.

Why does my MACH V1 series stop cleaning when it is placed in an upright

position?

The MACH vacuum cleaner is designed to automatically stop cleaning when it is placed in an upright position. In order to resume cleaning, please gently step on the foot pedal and pull the handlebar backward. It is recommended to keep the main body of the vacuum at a 35-40° angle to the ground and follow the vacuum’s forward motion to efficiently and effortlessly clean your entire house.

If you have any further questions, please contact eufy support engineers for assistance.

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