TOPDON ArtiDiag800 OBD2 AUTO Diagnostic Tool Scanner Full System User Manual
- June 11, 2024
- TOPDON
Table of Contents
TOPDON ArtiDiag800 OBD2 AUTO Diagnostic Tool Scanner Full System
FAQs
Q: Fail to communicate with the vehicle while diagnosing ?
A:
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Confirm the ignition is on, or the engine is running.
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Confirm the OBD2 diagnostic cable (ArtiDiag500/ ArtiDiag500 S/ ArtiDiag600/ ArtiDiag600 S/ArtiDiag700/ ArtiDiag800), or the VCI dongle (ArtiDiag800 BT /Phoenix Plus) is correctly connected to the DLC port.
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Confirm the pins in the 08D2 diagnostic connector (ArtiDiag500/ ArtiDiag500 S/ ArtiDiag600/ArtiDiag600 S/ ArtiDiag700/ ArtiDiag800), or in the VCI dongle (ArtiDiag800 BT /Phoenix Plus)
are intact. -
Confirm the DLC port is in good condition.
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Confirm the diagnostic software has been updated to the latest version.
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Connect the scanner to another vehicle.
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Contact us via support@topdon.com for 24/7 service if the problem remains.
Q: AutoVIN doesn’t work?
A:
- Confirm the ignition is on.
- Confirm the OBD2 diagnostic cable (ArtiDiag500/ ArtiDiag500 S/ ArtiDiag600/ ArtiDiag600 S/ArtiDiag700/ ArtiDiag800), or the VCI dongle (ArtiDiag800 BT /Phoenix Plus) is correctly connected to the DLC port.
- The “Automatic detection on connect ” option in “Settings “needs to be “ON “.
- Manually input the VIN data. (The AutoVIN technology may not support some specific vehicle models.)
- Make sure the internet connection is stable for ArtiDiag500/ ArtiDiag500 S/ ArtiDiag600/ArtiDiag600 S/ ArtiDiag700/ ArtiDiag80/ ArtiDiag800 BT /Phoenix Plus. Some VIN data may need access to the remote server to get decoded.
- Contact us via support@topdon.com for 24/7 service if the problem remains. Or use the “Feedback” module to send us your vehicle’s make, model, and year for timely technical assistance.
Q: The scanner’s screen doesn’t light up when connecting to the vehicle DLC port?
A:
- Better to fully charge the scanner with the built-in battery before use.
- Confirm the vehicle OBDII fuse isn’t broken, and that the DLC port is in good condition.
- Connect the scanner to another vehicle.
- Contact us via support@topdon.com for 24/7 service if the problem remains.
Q: Fail to run one specific system’s diagnostics.
A:
- Confirm the vehicle does have installed that specific system.
- Confirm the system functions normally, and the circuit is in good condition.
- Confirm the system fuse isn’t broken.
- Confirm the pins in the OBD2 diagnostic connector (ArtiDiag500/ ArtiDiag500 S/ ArtiDiag600/ArtiDiag600 S/ ArtiDiag700/ ArtiDiagBOO), or in the VCI dongle (ArtiDiagBOO BT /Phoenix Plus) are intact.
- Confirm the DLC port is in good condition.
- Confirm the diagnostic software has been updated to the latest version.
- Identify the malfunction first if related DTCs (Diagnostic Trouble Codes) have been detected while running other systems’ diagnostics.
- Check if another scanner can diagnose the system.
- Contact us via support@topdon.com for 24/7 service if the problem remains. Or use the “Feedback” module to send us your vehicle’s make, model, and year for timely technical assistance.
Q: Fail to run any vehicle system’s diagnostics?
A:
- Confirm you have selected the correct vehicle make, model, and year while manually diagnosing.
- Confirm the pins in the OBD2 diagnostic connector (ArtiDiag500/ ArtiDiag500 S/ ArtiDiag600/ArtiDiag600 S/ ArtiDiag700/ ArtiDiagBOO), or in the VCI dongle (ArtiDiagBOO BT /Phoenix Plus) are intact.
- Confirm the DLC port is in good condition.
- Confirm the diagnostic software has been updated to the latest version.
- Connect the scanner to another vehicle.
- Contact us via support@topdon.com for 24/7 service if the problem remains. Or use the “Feedback” module to send us your vehicle’s make, model, and year for timely technical assistance.
Q: The Oil Reset function doesn’t work, or even exist.
A:
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Confirm the ignition switch is in the “ON” position, and the engine isn’t running.
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Confirm the diagnostic software has been updated to the latest version.
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Confirm you have selected the correct vehicle make, model, and year.
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Try to perform manual Oil Reset in some supported vehicle models.
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Take care to follow the pop-up guidance carefully during the whole procedure.
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It may require an internet connection while performing the Oil Reset in some new Porsche models.
Some vehicle Oil Reset options may not be available in the scanner’s “Maintenance & Reset” module. Try “Local Diagnose” and manually select the vehicle’s make, model, and year, to find the option in the corresponding diagnostic software. -
Contact us via support@topdon.com for 24/7 service if the problem remains. Or use the “Feedback” module to send us your vehicle’s make, model, and year for timely technical assistance.
Q: The scanner doesn’t support my language/How to switch the language?
A:
TOPDON scanners feature a multilingual menu normally covering 9 languages:
English, Spanish, French, German, Italian, Russian, Portuguese, Japanese, and
Korean.
Follow the steps as follows for a successful language switch:
- Select the language you need in the “setting” module of the diagnostic software.
- Download and install the manufacturing software pack in the selected language in the “Upgrade” module.
- The second step is the necessary procedure, or the diagnostic menu will still display in English as default.
- You can delete the unneeded manufactured software pack in case of insufficient onboard memory.
If you have any questions, send an email to support@topdon.com.
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