User Manual

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance

AH81-16773W-01
NSPBI01469A-01

HW-Q990C Q-series Soundbar

HW-Q990C

http://www.samsung.com/support

You can access the FULL MANUAL on Samsung’s on-line customer support centre by scanning the QR code on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support)
© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

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SAFETY INFORMATION

SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols which may be on your Samsung product.

CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.

| This symbol indicates that high voltage is present inside. It is dangerous to make any kind  of contact with any internal part of this product.
---|---
| This symbol indicates that this product has included important literature concerning operation and maintenance.
| Class II product : This symbol indicates that a safety connection to electrical earth  (ground) is not required.
If this symbol is not present on a product with a power cord, the product MUST have a  reliable connection to protective earth (ground).
| AC voltage : Rated voltage marked with this symbol is AC voltage.
| DC voltage : Rated voltage marked with this symbol is DC voltage.
| Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related information.

WARNING

• To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.

• This apparatus shall always be connected to a AC outlet with a protective grounding connection.

• To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.

• Do not expose this apparatus to dripping or splashing.
  Do not put objects filled with liquids, such as vases, on the apparatus.

• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

PRECAUTIONS

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm).
   Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use.
   To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.

2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.

3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the  AC wall socket if the unit malfunctions.
   Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures.
   If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose  the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.
   CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

CHECKING THE COMPONENTS

Soundbar Main Unit / Soundbar Remote Control/Batteries / Subwoofer / Surround Speaker x2/Power Cord X 4 (Subwoofer, Surround Speaker, Soundbar)/HDMI Cable / Wall Mount Guide / Holder-Screw X 2/Screw (M4 x L10) X 2 / Bracket-Wall Mount X 2/Rubber-Foot X 4
NOTE

• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.

PRODUCT OVERVIEW

Top Panel of the Soundbar

1. O (Multi Function) Button
   In standby mode, press the O (Multi Function) button to turn on the Soundbar.
   Press the O (Multi Function) button to change the input source.

2. (Mic On/Off) Button
   Press the button to turn the microphone on or off.
   When the microphone is off, the LED indicator will glow red.

Bottom Panel of the Soundbar

1. DIGITAL AUDIO IN (OPTICAL)
   Connect to the digital (optical) output of an external device.

2. SERVICE
   Connect a USB storage device to upgrade the product’s software.

3. HDMI 1 / HDMI 2
   Inputs digital video and audio signals simultaneously using an HDMI cable.
   Connect to the HDMI output of an external device.

4. HDMI TO TV (eARC/ARC)
   Connect to the HDMI jack on a TV.

5. POWER
   Connect the Soundbar’s AC power cable.

CONNECTING THE SOUNDBAR

Connecting the power and units

• The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

Using the Surround speaker mode
An optimal surround sound may be delivered depending on the position of the surround speaker.
For more information, refer to the speaker section of the Full manual.

USING A WIRED CONNECTION

Connecting using an Optical Cable (D.IN)

NOTE

• When the TV sound is not output, press the O (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC/eARC” in sequence, and TV sound is played.
• The recommended cable is a Premium High Speed HDMI Cable with Ethernet certified by HDMI.org.
• When you use an optical cable and the terminals have covers, be sure to remove the covers.

Using the Q-Symphony Function
When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV. If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-dimensional surround sound effect.
When the Soundbar is connected “TV+Soundbar” menu appears on the TV.
(Settings ( ) → All Settings ( ) → Sound → Sound Output)

Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
  (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTE

• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Connecting via Wi-Fi (Wireless Network)

• To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
  1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
  2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
  3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

TROUBLESHOOTING

Before seeking assistance, check the following.
Soundbar does not turn on.

• Check whether the power cord of the Soundbar is correctly inserted into the outlet.

When the subwoofer or surround sound speakers are not automatically connected

1. Turn off the Soundbar main unit.

2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
   

3. Press the Up button on the remote control for 5 seconds.
   

4. Check if the LINK LED is solid blue (connection complete).
   • The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

LICENCE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works.
Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS  RESERVED.

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

• Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how

• The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/thirdparty-licenses.
  To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

• Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.

• Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by  the developer to meet Apple performance standards.

IMPORTANT NOTES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

SPECIFICATIONS AND GUIDE

Model Name
HW-Q990C

Weight
7.7  kg| Dimensions (W x H x D)
1232.0 x 69.5 x 138.0 mm
---|---
Operating Temperature
Range
+10 °C to +40 °C| Operating Humidity Range
10 % to 80 %,
non-condensing
Storage Temperature
-20 °C to +45 °C| Storage Humidity
5 % to 95 %,
non-condensing

AMPLIFIER
Rated Output power
(18 W x 4) + (10 W x 2) + (18 W x 2) + (10 W x 1) + (18 W x 6)

Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /Dolby ATMOS / DTS 5.1ch / DTS HD /DTS-HD Master Audio / DTS:X / LPCM 8Ch

Subwoofer Name
PS-WC99B

Weight
11.7 kg| Dimensions (W x H x D)
220.0 x 413.0 x 410.0 mm
---|---

AMPLIFIER
Rated Output power
200 W
Surround Speaker Name
PS-RC99B (LEFT/RIGHT)

Weight
3.4 kg| Dimensions (W x H x D)
129.5 x 201.3 x 140.4 mm
---|---

AMPLIFIER
Rated Output power
210 W

For India Only
This product is RoHS compliant
This marking on the product, accessories or literature indicates that the product and its  electronic accessories (e. g. charger, headset, and USB cable) should not be disposed  of with other household waste at the end of their working life. To prevent possible harm to the environment or the human health from uncontrolled waste disposal, please  separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
For more information on safe disposal and recycling visit our website.
www.samsung.com/in/support or contact ur Helpline numbers
1800 40 SAMSUNG(7267864)
1800 5 SAMSUNG(7267864)

References

• HDMI Licensing Administrator, Inc.
• Patents - DTS
• Spotify - Connect
• Product Help & Support | Samsung Australia
• Product Help & Support | Samsung Bangladesh
• 产品帮助与支持 | 三星电子 中国
• Samsung Hong Kong | Mobile | TV | Home Appliances
• 產品支援 | 三星電子 香港
• Temukan Bantuan & Support Produk Samsung | Samsung Indonesia
• Product Help & Support | Samsung India
• ကုန်ပစ္စည်း အကူအညီနှင့် ပံ့ပိုးရေး | Samsung Myanmar
• Product Help & Support | Samsung Malaysia
• Samsung Product Helps & Online Support | Samsung New Zealand
• Product Help & Support | Samsung Philippines
• Product Help & Support - Get help, find answers | Samsung SG
• Product Help & Support | Samsung Australia
• ความช่วยเหลือและการสนับสนุนผลิตภัณฑ์ซัมซุง | Samsung Thailand
• 產品協助與支援 | Samsung 台灣
• Page not found - Spotify

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