SAMSUNG HW-Q990B Atmos Soundbar User Manual

: June 9, 2024
: Samsung

Table of Contents

SAFETY INFORMATION
PRECAUTIONS
CHECKING THE COMPONENTS
PRODUCT OVERVIEW
CONNECTING THE SOUNDBAR
USING A WIRED CONNECTION
USING A WIRELESS CONNECTION
TROUBLESHOOTING
LICENCE
IMPORTANT NO TES ABOUT SERVICE
SPECIFICATIONS AND GUIDE
GALAXY (just dial #425299)
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

User Manual

SAFETY INFORMATION

SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS ARE INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols which may be on your Samsung product.

CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.

| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
---|---
| This symbol indicates that this product has included important literature concerning operation and maintenance.
| Class II product : This symbol indicates that a safety connection to electrical earth (ground)
is not required. If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
∼| AC voltage : Rated voltage marked with this symbol is AC voltage.
**| DC voltage : Rated voltage marked with this symbol is DC voltage.
| Caution.** Consult Instructions for use : This symbol instructs the user to consult the user
manual for further safety related information.

WARNING

To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
This apparatus shall always be connected to a AC outlet with a protective grounding connection.
To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS

Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install
your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not
place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use.
To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.
The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not
expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.

CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

CHECKING THE COMPONENTS

Soundbar Main Unit / Soundbar Remote Control / Batteries / Subwoofer / Surround Speaker x2 / Power Cord X 4 (Subwoofer, Surround Speaker, Soundbar) / HDMI Cable / Wall Mount Guide / Holder-Screw X 2 / Screw (M4 x L10) X 2 / Bracket-Wall Mount X 2 / Rubber-Foot X 4
NOTE

For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.

PRODUCT OVERVIEW

Top Panel of the Soundbar

1| Multi Function) Button In standby mode, press the (Multi Function)
button to turn on the Soundbar. Press the (Multi Function) button to change the input source.
---|---
2| **0**(Mic On/Off) Button
Press the button to turn the microphone on or off.
When the microphone is off, the LED indicator will light red.

Bottom Panel of the Soundbar

1| DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device
---|---
2| SERVICE
Connect a USB storage device to upgrade the product’s software.
3| HDMI 1 / HDMI 2
Inputs digital video and audio signals simultaneously using an HDMI cable.
Connect to the HDMI output of an external device.
4| HDMI TO TV (eARC/ARC)
Connect to the HDMI jack on a TV.
5| POWER
Connect the Soundbar’s AC power cable.

CONNECTING THE SOUNDBAR

Connecting the power and units

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer, surround speakers.

Using the Surround speaker mode
An optimal surround sound may be delivered depending on the position of the rear speaker.
For more information, refer to the speaker section of the Full manual.
Auto EQ
AUTO EQ technology uses the subwoofer’s built-in microphone to measure the frequency response and calibrate the BASS performance.

USING A WIRED CONNECTION

| HDMI Cable
---|---
| Optical Cable (not supplied)

Connecting using an HDMI Cable
(External Device (HDMI 1 or HDMI 2) / TV ARC/eARC) Connecting using an Optical Cable (D.IN)

NOTE

When the TV sound is not output, press the (Multi
Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode. The screen displays “D.IN” and “TV ARC/
eARC” in sequence, and TV sound is played.
The recommended cable is High Speed HDMI Cable with Ethernet.
When you use an optical cable and the terminals have covers, be sure to remove the covers.

Using the Q-Symphony Function
For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV. (The message above differs with the TV model.)

TV menu example: TV + [AV] Soundbar series name (HDMI/Wi-Fi)
NOTE
It can operate according to the Codec supported by TV.
This function is supported only when the HDMI Cable or Optical Cable (not supplied) or Wi-Fi is connected.
The message displayed may differ with the TV model.
Ensure that your TV and Soundbar are connected to the same wireless router/frequency.
This function is available in some Samsung TVs and some Soundbar models.

Using the Spacefit sound
Provides optimized sound quality by analyzing the listening spaces.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

What is the difference between BT READY and BT PAIRING?

BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the
**0** (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTE

If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

TROUBLESHOOTING

Before seeking assistance, check the following.
Soundbar does not turn on.

Check whether the power cord of the Soundbar is correctly inserted into the outlet.
When the subwoofer or surround sound speakers are not automatically connected
1. Turn off the Soundbar main.
2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds. 3. Press the Up button on the remote control for 5 seconds. 4. Check if the LINK LED is solid blue (connection complete).
The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer, surround speakers.

Soundbar works erratically.

After removing the power cord, insert it again.
Try again after initialising the product.
If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.

Remote control does not work

Point the remote directly at the soundbar.
Replace the batteries with new ones.

The Soundbar indicator turns solid red.

The microphone is turned off.
Turn on the microphone.
Sound is not output from the soundbar.
The volume of the Soundbar is too low or muted.
Adjust the volume.
When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the rear speakers.

Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI TO TV (eARC/ARC)

Check whether the HDMI cable is correctly connected to the ARC terminal.
Connection may not be possible due to the connected external device (set-top box, game console, etc.).
Directly connect the Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

Soundbar will not connect via Bluetooth.

When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth.

Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

LICENCE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies).
DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc.

Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/thirdparty-licenses.
To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)
Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.

IMPORTANT NO TES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

SPECIFICATIONS AND GUIDE

Model Name
HW-Q990B|
---|---
Weight
7.7 kg| Dimensions (W x H x D)
1232.0 x 69.5 x 138.0 mm
Operating Temperature Range
+5°C to +35°C| Operating Humidity Range
10 % ~ 75 %

AMPLIFIER
Rated Output power
(18 W x 4) + (10 W x 2) + (18 W x 2) + (10 W x 1) + (18 W x 6)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.1ch / DTS HD / DTS-HD Master Audio / DTS:X / LPCM 8Ch

Subwoofer Name
PS-WB99B|
---|---
Weight
11.7 kg| Dimensions (W x H x D)
220.0 x 413.0 x 410.0 mm
AMPLIFIER
Rated Output power
200 W|
Surround Speaker Name
PS-RB99B (LEFT/RIGHT)|
Weight
3.4 kg| Dimensions (W x H x D)
129.5 x 201.3 x 140.4 mm
AMPLIFIER
Rated Output power
210 W|

NOTE

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
Weight and dimensions are approximate.
Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.
Wi-Fi Port deactivation method
Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off. Bluetooth Port deactivation method
Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

For India Only
This product is RoHS compliant
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e. g. charger, headset, and USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or the human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
For more information on safe disposal and recycling visit our website. www.samsung.com/in/support or contact our Helpline numbers1800 40
SAMSUNG(7267864) 1800 5 SAMSUNG(7267864) © 2022 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Country/Area| Samsung Service Centre
| Web Site
---|---|---
CHINA| 400-810-5858| www.samsung.com/cn/support
TAIWAN| 0800-32-9999 (All Product) 0809-05-5237 (Only for HHP) 0809-00-5237 (B2B / Dealer) 0809-02-6868 (Samsung pay)| www.samsung.com/tw/support
HONG KONG| 3698 4698 ( All Product)
3698 4688 ( B28)
3698 4633 (eStore)
2121 9088 ( Samsung pay )| www.samsung.com/hk/support
(Chinese)
www.samsung.com/hk_en/
MACAU| 800333| support (English)
SINGAPORE| 1800 7267864 1
1800-SAMSUNG (Other)
1800 42529971
1800-GALAXYS (HHP)| www.samsung.com/sg/support
AUSTRALIA| 1300 362 603 (Other)
1300 425 299 (HHP)| www.samsung.com/au/support
NEW ZEALAND
I.| 0800 726 786 (All Product)
0800 6 726 786 (Support for
Smart Mobile Devices)| www.samsung.com/nz/support
VIETNAM| Toll free numbers:
-1800 588 889 (All Product)
1800-588-855 (HHP)
Hotline: (028)73056888| www.samsung.com/vn/support
THAILAND| Hotline no :1282
1800-29-3232
(Toll free for all product)| www.samsung.com/th/support
MYANMAR| +95-1-2399-888
VIP HHP +95-1-2399-990| www.samsung.com/mm/support
CAMBODIA| 1800-20-3232 (Toll free)| www.samsung.com/th/support
LAOS| +856-214-17333
MALAYSIA| 1800-22-8899 (HHP)
1800-88-9999 (OTH)
+603-7713 7420
(Overseas contact)| www.samsung.com/my/support
INDONESIA| 021-5699-7777
0800-112-8888
(All Product, Toll Free)
0800-112-7777
(All Product, Toll Free)| www.samsung.com/id/support
PHILIPPINES| Dedicated Hotline for Mobile
Phones:

GALAXY (just dial #425299)

All Products :
1-800-10-7267864
[ PLDT – Toll Free ] 1-800-8-7267864
[ Globe – Toll Free ] 84222111 [ Landline ]| www.samsung.com/ph/support
INDIA| 1800 5 SAMSUNG
(1800 5 7267864) (Toll-Free)
1800 40 SAMSUNG
(1800 40 7267864) (Toll-Free)| www.samsung.com/in/support
NEPAL| 16600172667
(Toll Free for NTC Only)
9801572667
(Toll Free for Ncell users)| www.samsung.com/in/support
BANGLADESH| 08000-300-300 (Toll free)
09612-300-300| www.samsung.com/bd/support
SRI LANKA| 011 SAMSUNG (011 7267864)| samsungsrilanka.lk/support

AH81-15293W-03
NSPBI01209A-03

HW-Q990B

You can access the FULL MANUAL on Samsung’s on-line customer support centre by scanning the QR code on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support)