poly EncorePro 520 Corded Headset User Guide
- June 9, 2024
- Poly
Table of Contents
poly EncorePro 520 Corded Headset
Product Information
Poly offers a range of solutions for contact center agents, supervisors, managers, and tech support to aid them in their day-to-day work. These solutions include headsets and devices that cater to the specific communication needs of each user.
Contact Center Places and Spaces
Contact centers used to be separate areas of your business – with their own
location, culture and communication tools. Today, they have evolved into
multiple teams that work together closely, tightly integrated with the wider
business. They’re collaborating internally and should be seen and heard
equally. They’re delivering customer experiences externally, needing the same
result. Poly’s audio and video innovations make Zoom communications feel
natural and work effortlessly.
For contact center agents and supervisors working in the office, Poly
recommends the following solutions:
- EncorePro 520
- MDA500 QD Series
- EncorePro 525 USB
- Poly Studio P5
- CS540
CONTACT CENTER AGENTS AND SUPERVISORS IN THE OFFICE
Day in and day out, customer service representatives (CSRs) are the voice of your company. How do you make sure they sound professional?
Communication needs:
- A comfortable, pro-grade headset for all-day use.
- Excellent microphone pick-up to ensure call clarity.
- Simple controls to easily manage and switch between calls.
- Protection against background noise that disrupts conversations.
- A good video experience to collaborate and sync with team members.
- Excellent audio quality, proven durability, and lasting comfort.
- Integrate mixed call environments to increase agent productivity with faster call resolution.
- Precision-tuned webcam that ensures they look their best.
RECOMMENDED SOLUTIONS:
Contact Center Agents and Supervisors Working from Home
You rely on CSRs to perform at their best. Now that they’re working from home,
you need give them the right tools.
For contact center agents and supervisors working from home, Poly recommends
the following solutions:
- EncorePro 525 USB
- Poly Studio P5
- Blackwire 8225
- Voyager 4320
- Poly Sync 10
Communication needs:
- A comfortable headset to last through their shift.
- Excellent microphone pick-up to ensure clarity.
- Simple controls to easily manage and switch between calls.
- Protection against background noise interrupting conversations.
- A good video experience to collaborate with team members and visually connect with customers.
- The digital headset that makes hybrid work easier than ever.
- Precision-tuned webcam that ensures they look their best.
RECOMMENDED SOLUTIONS:
CONTACT CENTER MANAGER
Sales teams need workspace, headset mobility, range, and connectivity to their desk phone and PCs.
Communication needs:
- Sensitive conversations need to stay private.
- Need to tune out office noise and nearby conversations.
- Wireless to roam – move into a private space for certain conversations.
- Simple controls to easily manage and switch between calls.
- High-volume call environments that demand reliability.
- Need workspace, headset mobility, range and connectivity to their desk phone and PCs.
RECOMMENDED SOLUTIONS:
Your customer success teams need a reliable headset to hear and be heard clearly all day.
Communication needs:
- A comfortable, pro-grade headset for allday use as an intensive phone user.
- Excellent microphone pick-up to ensure clarity with customers.
- Simple controls to easily manage and switch between calls.
- Protection against background noise interrupting conversations.
- Contact center headsets with superior audio and exceptional durability for the ultimate customer experience.
- Smarter digital headset adapters making hybrid work a breeze.
RECOMMENDED SOLUTIONS:
Contact Center Manager and Tech Support
Your helpdesk employees need a stereo, Bluetooth® headset to hear every
critical word.
For contact center managers and tech support, Poly recommends the following
solutions:
- Voyager Focus 2
- Voyager 4310
- Poly Studio P5
- Savi 7310
- Blackwire 8225
- Poly Studio P15
- Voyager 5200 UC
Communication needs:
- Need to connect to multiple devices.
- A comfortable and reliable headset that removes background noise.
- Need a headset that has enhanced voice alerts announcing caller ID, mute, and connection status, talk time level, etc.
- Bluetooth® headset headset options that let users focus on work — not the chaos around them.
RECOMMENDED SOLUTIONS:
Product Usage Instructions
To ensure that your Poly solution is set up correctly and working optimally, follow these usage instructions:
- Identify the recommended solution for your role and work environment from the product information section above.
- Unpack the device and connect it to your computer or desk phone, depending on the device type. Follow the instructions provided in the device package to ensure proper connectivity.
- Adjust the headset for a comfortable fit using the adjustable headband and ear cups.
- Ensure that the microphone is positioned correctly near your mouth for clear voice transmission.
- Test the device by making a test call or playing an audio file to check the sound quality and adjust as necessary.
- Refer to the device manual for additional features and settings that may be available, such as noise cancelling or mute options.
- Contact Poly customer support if you require further assistance or have any issues with your device.
By following these usage instructions, you can use your Polysolution effectively and efficiently, improving your communication and productivity in your contact center role.
©2022 Poly. All trademarks are the property of their respective owners. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark by Poly is under license. 9.22 1981156