Dell P2421 Monitor User Manual

Dell P2421 Monitor User P2421 Monitor

Product Information

This product is a computer monitor manufactured by Dell. It is not a medical device and should not be used within 6 feet of a patient or in a manner that directly or indirectly contacts a patient. The monitor should be placed on a hard, level surface with at least 10.2 cm (4 in) of clearance on all vented sides to permit proper ventilation.

When operating the monitor, do not use it in a wet environment,use AC powered equipment during an electrical storm, or spill food or liquids on the device. Before cleaning, disconnect it from the electrical outlet.

To prevent damage from electrostatic discharge, it is recommended to handle all electrostatic sensitive components in a static-safe area and use antistatic floor pads and work bench pads if possible.

When connecting the monitor to a power source, check the voltage rating before connecting and do not plug the power cables into an electrical outlet if the cable is damaged.

Product Usage Instructions

1. Place the monitor on a hard, level surface with at least 10.2 cm (4 in) of clearance on all vented sides for proper ventilation.
2. Make sure that nothing is resting on the monitor’s cables and that the cables are not located where they can be stepped on or tripped over.
3. Connect all cables to the appropriate connectors.
4. Do not use the monitor in a wet environment, during an electrical storm, or where there is a risk of spilling food or liquids on it.
5. Before cleaning the monitor, disconnect it from the electrical outlet.
6. To prevent damage from electrostatic discharge, handle all electrostatic sensitive components in a static-safe area and use antistatic floor pads and work bench pads if possible.
7. Check the voltage rating before connecting the monitor to a power source and do not plug the power cables into an electrical outlet if the cable is damaged.

General Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your equipment and working environment from potential damage.
NOTE: In this section, equipment refers to monitors.
IMPORTANT NOTICE FOR USE IN HEALTHCARE ENVIRONMENTS:
Dell products are not medical devices and are not listed under UL or IEC 60601 (or equivalent). As a result, they must not be used within 6 feet of a patient or in a manner that directly or indirectly contacts a patient

SAFETY: General Safety

WARNING: To prevent the spread of fire, keep candles or other open flames away from this product at all times.

When setting up the equipment for use:

• Place the equipment on a hard, level surface. Leave 10.2 cm (4 in) minimum of clearance on all vented sides of the computer to permit the airflow required for proper ventilation.
• Restricting airflow can damage the computer or cause a fire.
• Do not stack equipment or place equipment so close together that it is subject to recalculated or preheated air.
• NOTE: Review the weight limits referenced in your computer documentation before placing a monitor or other devices on top of your computer.
• Ensure that nothing rests on your equipment’s cables and that the cables are not located where they can be stepped on or tripped over.
• Ensure that all cables are connected to the appropriate connectors. Some connectors have a similar appearance and may be easily confused (for example, do not plug a telephone cable into the network connector).
• Do not place your equipment in a closed-in wall unit or on a bed, sofa, or rug.
• Keep your device away from radiators and heat sources.
• Keep your equipment away from extremely hot or cold temperatures to ensure that it is used within the specified operating range.
• Do not push any objects into the air vents or openings of your equipment. Doing so can cause fire or electric shock by shorting out interior components.
• Avoid placing loose papers underneath your device. Do not place your device in a closed-in wall unit, or on a soft, fabric surface such as a bed, sofa, carpet, or a rug.

When operating your equipment:

• Do not use your equipment in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.
• Do not use AC powered equipment during an electrical storm. Battery powered devices may be used if all cables have been disconnected.
• Do not spill food or liquids on your equipment.
• Before you clean your equipment, disconnect it from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquids or aerosol cleaners, which may contain flammable substances.
• Clean the monitor display with a soft, clean cloth and water. Apply the water to the cloth, then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry.
• Long-term exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.
• If your equipment does not operate normally – in particular, if there are any unusual sounds or smells coming from it – unplug it immediately and contact an authorized dealer or service center.

Protecting Against Electrostatic Discharge
Electrostatic discharge (ESD) events can harm electronic components inside your equipment. Under certain conditions, ESD may build up on your body or an object, such as a peripheral, and then discharge into another object, such as your computer. To prevent ESD damage, you should discharge static electricity from your body before you interact with any of your equipment’s internal electronic components, such as a memory module. You can protect against ESD by touching a metal grounded object (such as an unpainted metal surface on your computer’s I/O panel) before you interact with anything electronic. When connecting a peripheral (including handheld digital assistants) to your equipment, you should always ground both yourself and the peripheral before connecting it. In addition, as you work inside the equipment, periodically discharge any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge:

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before un wrapping the antistatic package, be sure to discharge static electricity from your body.
• When transporting a sensitive component, first place it in an antistatic container or packaging.
• Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and work bench pads.

SAFETY: General Power Safety

Observe the following guidelines when connecting your equipment to a power source:

• Check the voltage rating before you connect the equipment to an electrical outlet to ensure that the required voltage and frequency match the available power source.
• Do not plug the equipment power cables into an electrical outlet if the power cable is damaged
• Norway and Sweden: If this product is provided with a 3-prong power cable, connect the power cable to a grounded electrical outlet only.
• If you use an extension power cable, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
• If you must use an extension cable or power strip, ensure the extension cable or power strip is connected to a wall power outlet and not to another extension cable or power strip. The extension cable or power strip must be designed for grounded plugs and plugged into a grounded wall outlet.
• If you are using a multiple-outlet power strip, use caution when plugging the power cable into the power strip. Some power strips may allow you to insert a plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your equipment, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.
• Be sure to grasp the plug, not the cable, when disconnecting equipment from an electric socket.

If your equipment uses an AC adapter:

• Use only the Dell provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion.
• NOTE: Refer to your system rating label for information on the proper adapter model approved for use with your device.
• Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the computer or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.
• The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation.
• It is recommended that you lay the adapter on the floor or desk so that the green light is visible. This will alert you if the adapter should accidentally go off due to external effects. If for any reason the green light goes off, disconnect the AC power cord from the wall for a period of ten seconds, and then reconnect the power cord.
• Japan Only: Use only the Dell-provided AC power cable with the AC adapter. Use of any other power cable may damage the device or AC adapter or may present risk of fire or electric shock.

Exploded view diagram with list of items

For EMEA Only, not for other regions

2| BTN OSD| 1
3| BTN PWR| 1
4| PCBA CTRL BD| 1
5| SCRW TP-B FPH M22.4L ZN| 3
6| SCRW TP-B FPH M24L B-ZN| 5
7| Panel| 1
8| ASSY MF| 1
9| SCRW MACH FLATM30.5P4.5L ZN| 9
10| SCRW PH INT/TOO M39TP-S C-ZN| 6
11| FFC LVDS| 1
12| MYLAR SAFETY| 1
13| PCBA SPS BD| 1
14| PCBA USB BD| 1
15| SCRW T FPH M36L DELTA-PT NI| 1
16| FFC USB3.0| 1
17| PCBA I/F BD| 1
18| SCRW FPHM410L(7.7/1.6)B-ZNNY| 4
19| ASSY SHD MAIN| 1
20| SCRW TAP-P PH W/FL M36L B-ZN| 2
21| ASSY RC| 1
22| SCRW FPHM4*10L(7.7/1.6)B-ZNNY| 4
23| CLMN| 1
24| BASE| 1
25| Power cable| 1| See “NOTE”
26| DisplayPort cable| 1| See “NOTE”
27| VGA cable| 1| See “NOTE”
28| USB 3.0 upstream cable| 1| See “NOTE”

NOTE:
For replacement of power cord, connectivity cable and external power supply (if applicable), contact Dell:

1. Go to https://www.dell.com/support.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom-right corner of the page.
3. Click Contact Us next to the country dropdown.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you

Wiring connectivity diagram

How to connect and disconnect power cable/ connectivity cable

WARNING: To change power cable/ connectivity cable, switch off power before unplugging the cable and replugging in required cable.

Connect/ disconnecting the DisplayPort cable and Power Cable

Connecting/ disconnecting the HDMI cable (optional) and Power Cable Connecting/ disconnecting the VGA cable (optional) and Power Cable Connecting/ disconnecting the DVI cable (optional) and Power Cable

Disassembly and Assembly Procedures

NOTE:
This “Disassembly and Assembly Procedures” is for EMEA only, not for other regions. Please note that Dell will deem warranty void if any disassembly is done on the monitors.

Disassembly SOP
Preparation before disassemble

1. Clean the room for disassemble
2. Identify the area for monitor
3. Check the position that the monitors be placed and the quantity of the monitor; prepare the area for material flow; according to the actual condition plan the disassemble layout
4. Prepare the implement, equipment, material as bellow:
5. Working table
6. Philips-head screwdriver
7. Hex-head screwdriver
8. Glove
9. Cleaning cloth
10. ESD protection

1

|

| To remove the stand:

1.    Place the monitor on a soft cloth or cushion.

2.    Press and hold the stand release button.

3.    Lift the stand up and away from the

monitor.

| |

2

| | 1. Unlock 4 screws on Rear Cover| Philips-head screwdriver

Torsion of screw: 8.5±1.0Kg

|

3

| | 1.    Disassemble Rear Cover from the monitor

2.    Notice the disassembly order:

1)  Disassemble the Top part

2)  Disassemble the Left / Right part

3)  Disassemble the Bottom part

4)  Remove RC from

Mid-Frame

| |
---|---|---|---|---

4

| | 1. Tear off the small aluminum foil from Main SHD| |

5

|

| 1.    Tear off the acetate adhesive tape from Panel

2.    Pull out LED Backlight wire from SPS BD

3.    Pull out CTRL BD FFC cable from I/F BD and tear off it from Main SHD

4.    Pull out USB BD cable from I/F BD

| |

6

| | 1.| Tear off 2 large acetate adhesive tapes from the Panel| |
---|---|---|---|---|---

7

| | 1.

| Tear off aluminum foil and tape from LVDS cable

Pull out the LVDS cable from Panel

Take off Main SHD

| |
|

| 1.| Remove Safety Mylar from SPS BD.| 1. Philips- head screwdriver|
| | Torsion of PCB screw: 6.5±1.0Kg
| | 2. Hex-head screwdriver
| 2.| Unlock 6 PCBA|

8

| screws from PCBA.| Torsion of hex screw: 5.0±0.6Kg
|

|

Unlock 4 hexagonal

|
| screws from Main|
| SHD|

9

|

| 1.    Disassemble I/F BD from Main SHD and unplug SPS BD wire

2.    Unplug FFC LVDS cable from I/F BD

3.    Disassemble SPS BD from Main SHD

| |
---|---|---|---|---

Assembly SOP

Preparation before assemble

1. Clean the room for work
2. Identify the area for material
3. Prepare the implement, equipment, material as bellow:
4. Working table
5. Philips-head screwdriver
6. Hex-head screwdriver
7. Glove
8. Cleaning cloth
9. ESD protection

| 1.

| Place Main SHD on the worktable.

Assemble SPS BD into Main SHD

Insert FFC LVDS into I/F BD

Insert SPS BD to I/F BD wire into I/F BD.

Assemble I/F BD into Main SHD

Lock 6 PCBA screws

Lock 4 hexagonal screws.

| 1. Philips- head screwdri ver|
| Torsion of PCB screw: 6.5±1.0Kg
| 2. Hex-

head screwdri ver

| Torsion of hex screw: 5.0±0.6Kg
1|

2

| | 1.    Place panel on worktable with panel surface facing down

2.    Assemble Safety Mylar on Main SHD

| |
---|---|---|---|---

3

| | 1. Insert LVDS cable into Panel and stick a tape on LVDS cable to fix it, then, stick a piece of large aluminum foil to cover it| |

4

| | 1.    Place Main SHD on Panel

2.    Stick 2 tapes to fix Main SHD

| |

5

|

| 1.    Stick an acetate adhesive tape on Panel

2.    Insert LED Backlight Wire into SPS BD

3.    Insert CTRL BD FFC wire into I/F BD and paste CTRL FFC wire on Main SHD

4.    Insert FFC USB BD cable into USB BD and I/F BD

| |

6

| | 1. Stick a small aluminum foil on Main SHD| |
---|---|---|---|---

7

| | 1.    Assemble Rear Cover with Mid- Frame

2.    Follow the sequence to press on Rear Cover to make it be assembled with Mid-Frame tightly

| |

8

| | 1. Lock 4 screws on Rear Cover| Philips- head screwdriver

Torsion of screw: 8.5±1.0Kg

|

9

| | To attach the monitor stand:

1.    Insert the stand base blocks fully into the stand slot

2.    Lift the screw handle and turn the screw clockwise

3.    After fully tightening the screw, fold the screw handle flat within the recess

| |

10

| | Attach the stand assembly to the monitor:

1.    Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.

2.    Press the stand down till it snaps into place

| |

Troubleshooting instructions

Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow the Safety instructions.

Self-test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self- test by performing the following steps:

1. Turn Off both your computer and the monitor.

2. Unplug the video cable from the computer.

3. Turn On the monitor.
   The floating dialog box should appear on-screen (against a black background). if the monitor cannot sense a video signal and is working correctly. While in self-test mode. the power LED remains white. Also, depending upon the selected input. one of the dialogs shown below will continuously scroll through the screen.

4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.

5. Turn Off your monitor and reconnect the video cable: then turn On both your computer and the monitor.
   If your monitor screen remains blank after you use the previous procedure, check your vide controller and computer, because your monitor is functioning properly.

Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Press and hold Button 4 for about 4 seconds until a pop-menu appears.
3. Use Button 1 or Button 2 to select the diagnostic tool and use Button 3 to confirm. A gray test pattern appears at the beginning of the diagnostic program
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 again to change the test patterns.
6. Repeat step 4 and 5 to inspect the display in red. green, blue. black, white. and text screens.
7. Press Button 1 to end the diagnostic program.

Common problems
The following table contains general information about common monitor problems you might encounter and the possible solutions:

NOTE: When choosing DVI-D/HDMI/DisplayPort mode, the Auto Adjust function will not be available.

Product specific problems

Universal Serial Bus (USB) specific problems

Documents / Resources

| Dell P2421 Monitor [pdf] User Manual
P2421 Monitor, P2421, Monitor
---|---

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