Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit User Guide

June 9, 2024
Microsemi

DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit
User GuideMicrosemi DG0501 SmartFusion2 PCIe MSS HPDMA Development
Kit

SmartFusion2 PCIe MSS HPDMA
– Libero SoC v11.7
DG0501 Demo Guide

Preface

1.1 Purpose
This demo is for Smart Fusion® 2 system-on-chip (SoC) field programmable gate array (FPGA) devices. It provides instructions on how to use the corresponding reference  design.
1.2 Intended Audience
This demo guide is intended for

  • FPGA designers
  • Embedded designers
  • System-level designers

1.3 References
Refer to the following web page for a complete and up-to-date listing of SmartFusion2 device documentation: http://www.microsemi.com/products/fpga-soc /soc-fpga/smartfusion2

  • SmartFusion2 Microcontroller Subsystem User Guide
  • SmartFusion2 SoC FPGA High Speed Serial Interfaces User Guide
  • SmartFusion2 PCIe Control Plane Demo User Guide

PCIe Data Plane Demo Using MSS HPDMA

2.1 Introduction
This demo describes the usage of the following embedded features of the SmartFusion2 devices:

  • PCIe controller
  • High-performance DMA controller
  • DDR controller

The demo uses all of these embedded features and limited FPGA resources. This demo architecture is resource and power efficient, but does not demonstrate the highest  performance of the PCIe link.
This demo explains the SmartFusion2 embedded PCI Express feature and how can it be used as a data plane interface using the SmartFusion2 Security Evaluation Kit. The  demo design is a simple design that enables you to access the PCIe end point (EP) available in the SmartFusion2 device from a PC to initiate the DMA transactions using the  PCIe interface. In this demo, SmartFusion2 High-performance DMA (HPDMA) controller has been used to perform DMA transfers. A host PC Pie application is provided for setting up and initiating DMA transactions from SmartFusion2 PCIe end point to host PC.
The demo also provides host PC device drivers for the SmartFusion2 PCIe Endpoint. This demo is built on top of the PCIe Control Plane demo. Refer to the UG0456:  SmartFusion2 PCIe Control Plane Demo User Guide for more information on PCIe Control Plane demo. Micro semi® provides the following three different PCIe data plane  demos for the SmartFusion2 devices:

  • PCIe Data Plane Demo using MSS HPDMA: This demo explains the low throughput data transfer between PCIe and double data rate (DDR).
  • DG0535: SmartFusion2 PCIe Data Plane Demo using MSS HPDMA and SMC_FIC: This demo provides the medium throughput data transfer between PCIe and  embedded static random access memory (Seram).
  • DG0517: SmartFusion2 and IGLOO2 PCIe Data Plane Demo using 2 Channel Fabric DMA: This demo describes the high throughput data transfer between PCIe and large SRAM (LSRAM).

The high-speed serial interface available in SmartFusion2 devices provide a fully hardened PCIe EP implementation and is compliant to the PCIe Base Specification  Revision 2.0 and 1.1. For more information, refer to the UG0447: IGLOO2 and SmartFusion2 High Speed Serial Interfaces User Guide.
2.2 Design Requirements
Table 1 lists the reference design requirements and details for running the PCIe data plane demo using microcontroller subsystem (MSS) HPDMA.
Table 1 • Design Requirements

Design Requirements Description

Hardware Requirements
SmartFusion2 Security Evaluation Kit:
• FlashPro4 programmer
• 12 V adapter
• PCI edge card ribbon cable| Rev D or later
Host PC or Laptop (8 GB RAM)| Any 64-bit Windows Operating System
Host PC with an available PCIe 2.0 compliant slot (x1 or greater)| –
Software Requirements
Libero® System-on-Chip (SoC)| v11.7
Soft Console| v3.4 SP1
Flash Pro programming software| v11.7
PCIe Demo GUI Installer| v11.3 or later
Note:
For this application, Soft Console v4.0 is used, see the TU0546: Soft Console v4.0 and Libero SoC v11.7 Tutorial.

2.3 Demo Design
2.3.1 Introduction
The demo design files are available for download from the following path in the Micro semi website:
http://soc.microsemi.com/download/rsc/?f=m2s_dg0501_pcie_mss_hpdma_liberov11p7_df
The demo design files include:

  • Drivers_64bitOS
  • Libero Project
  • Programming files
  • Readme.txt file

Figure 1 shows the top-level structure of the design files. For further details, refer to the readme.txt file.
Figure 1 • Demo Design Files Top-Level Structure

In Figure 2, the red colored line shows the data flow between the host PC memory and the LPDDR memory and the green colored line shows the data flow between the  fabric LSRAM and the LPDDR memory.
Figure 2 • PCIe Data Plane Demo Block Diagram

Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Block
Diagram

In this demo design, different blocks are configured as following:

  • The SERDES_IF2_0 in the SmartFusion2 device is configured for PCIe 2.0, x1 lanes and Gen2 rate.
  • The MDDR controller is configured to use the LPDDR memory on the SmartFusion2 Security Evaluation Kit.
  • The Corporeal IP is configured to use the 128 KB of LSRAM.
  • The AHB master interface of SERDES_IF2_0 is enabled and connected to the AHB slave interface of FIC_0 to access the MSS peripherals. The AHB slave interface of  SERDES_IF2_0 and Corporeal IP are connected to the AHB master interface of FIC_0 to access the PCIe interface and the fabric LSRAM from the MSS.
  • BAR0 and BAR1 are configured in 32-bit memory mapped memory mode. The AXI master window 0 is enabled and configured to map the BAR0 memory address  space to MSS GPIO address space to control the MSS GPIOs. The AXI master window 1 is enabled and configured to map the BAR1 memory address space to Seram  address space to perform read and write operations from the PCIe interface. The AXI slave window 0 is enabled and configured to map the SmartFusion2 local address space to the host PC address space.
  • MSS GPIO block is enabled and configured as:
  • GPIO_0 to GPIO_7 as outputs and connected to LEDs
  • GPIO_8 to GPIO_11 as inputs and connected to DIP switches
  • The MDDR controller clock is configured to 160 MHz and the M3_CLK clock and Serial Controller 1 clock base are configured to 80 MHz.

2.3.2 Demo Design Features
Following are the additional features that the PCIe data plane demo design has over the PCIe control plane demo:

  • DMA data transfers between the host PC and the LPDDR memory using the HPDMA controller
  • DMA data transfers between the LPDDR memory and the SmartFusion2 LSRAM using the HPDMA controller
  • Throughput monitoring for every DMA data transfer
  • Loop DMA data transfers to observe the throughput variations
  • Control LEDs from both the host PC and the Cortex-M3 processor Following are the features of PCIe control plane demo:
  • Displays the PCIe link enable/disable, negotiated link width, and the link speed
  • Displays the position of DIP Switches on SmartFusion2 Security Evaluation Kit
  • Displays the SmartFusion2 PCIe Configuration Space
  • Controls the status of LEDs on the SmartFusion2 Security Evaluation Kit according to the command from the GUI
  • Enables read and writes to Seram
  • Interrupts the Host PC, when the Push button is pressed. The GUI displays the count value of the number of interrupts sent from the SmartFusion2 Security Evaluation Kit

2.3.3 Demo Design Description
The PCIe link is configured at GEN2 rate and four lanes and is capable of throughputs greater than 320 Mbps. In this demo, the MSS using an AHB 32-bit data bus and  clock rate of 80 MHz reduces the throughput of a PCIe link to the throughput of the MSS.
There are four different types of data transfers that this demo design supports. The following sections describe the process of each data transfer. Notes are provided to assist  you with methods to increase system performance.
2.3.3.1 PC Memory to LPDDR
A data transfer from PC memory to the LPDDR device happens in the following sequence of steps:

  1. HPDMA is setup over the PCIe link based on the settings in the GUI.
  2. HPDMA initiates an AHB read transaction through the MSS fabric interface (FIC) and to the PCIe AHB interface.
  3. The PCIe core sends a memory read (MEd) transaction layer packets (TLP) to the host PC.
  4. The host PC returns with a completion with data (CplD) TLP to the PCIe link.
  5. This return data completes the AHB read initiated by HPDMA controller.
  6. This data is then written to the LPDDR controller.
  7. HPDMA repeats this process until the transfer size set in the host PC GUI is completed. For transfers that require more than a single pass through the four buffer  descriptors of HPDMA, the Cortex-M3 is used to reset the buffer descriptors and re-start the transfer process.

This read operation is effective, but not optimal for a PCIe link since the AHB bus of the MSS does not support a split-transaction.
Note: For optimal data transfers from PC memory to LPDDR, you are advised to use the AXI interface of the PCIe link and a fabric-based DMA controller. The AXI  supports split transactions and allows the PCIe link to send a larger read request. While waiting for the read request, the AXI bus can move on to the next transaction.  Multiple read requests can be initiated that allow the PCIe link to operate efficiently with read completion data returning.

2.3.3.2 LPDDR to PC Memory
A data transfer from the LPDDR device to PC memory happens in the following sequence of steps:

  1. HPDMA is setup over the PCIe link based on the settings in the GUI.
  2. HPDMA initiates an AHB read transaction of the LPDDR through the DDR controller of the MSS.
  3. The data is written to the PCIe core as an AHB write transaction through the FIC.
  4. The PCIe core sends a memory write (MW) TLP to the host PC.
  5. HPDMA repeats this process until the transfer size set in the host PC GUI is completed. For transfers that require more than a single pass through the four buffer  descriptors of HPDMA, the Cortex-M3 is used to reset the buffer descriptors and re-start the transfer process.

This write operation is effective, but not optimal for a PCIe link since the AHB bus of the MSS does not support a burst capability to send larger MW TLPs across the PCIe link which is more efficient.
Note: For optimal data transfers from LPDDR to PC memory, you are advised to use the AXI interface of the PCIe link and a fabric-based DMA controller. The AXI  interface supports burst transfers to send larger MW TLPs. The maximum TLP size supported by the PCIe core is 1 KB. This reduces the overhead of a single TLP and increases the overall efficiency of the link.

2.3.3.3 LPDDR to Fabric SRAM Block
The FPGA design of this demo contains a 128 KB fabric SRAM block. Data transfer from the LPDDR device to fabric SRAM happens in the following sequence of steps:

  1. HPDMA is setup over the PCIe link based on the settings in the GUI.
  2. HPDMA initiates an AHB read transaction of the LPDDR through the DDR controller of the MSS.
  3. The data is written to the fabric SRAM as an AHB write transaction through the FIC.
  4. HPDMA repeats this process until the transfer size set in the host PC GUI is completed. For transfers that require more than a single pass through the four buffer  descriptors of HPDMA, the Cortex-M3 is used to reset the buffer descriptors and re-start the transfer process.

2.3.3.4 Fabric SRAM to LPDDR
A data transfer from the fabric SRAM to the LPDDR device happens in the following sequence of steps:

  1. HPDMA is setup over the PCIe link based on the settings in the GUI.
  2. HPDMA initiates an AHB read transaction through the MSS fabric interface (FIC) and to the fabric SRAM.
  3. This data is written to the LPDDR controller.
  4. HPDMA repeats this process until the transfer size set in the host PC GUI is completed. For transfers that require more than a single pass through the four buffer  descriptors of HPDMA, the Cortex-M3 is used to reset the buffer descriptors and re-start the transfer process.

The Cortex-M3 processor initializes the HPDMA controller after receiving instructions from the PCIe demo application through the PCIe interface to perform DMA  transactions between DDR, LSRAM, and the host PC. MSS timer_0 is started after initializing HPDMA and stopped on HPDMA interrupt. The timer gives the number of  cycles taken to complete the data transfer. The GUI reads this value and calculates the throughput that is displayed in the application. HPDMA also interrupts the host PC application through the PCIe interface after completion of data transfer. The driver on the host PC creates a buffer and passes the physical address of that buffer to the  SmartFusion2 device. HPDMA uses this address to perform the DMA transfers to host PC. The following options are available in the application for the DMA data transactions:

  • Data transaction direction:

  • LPDDR to host PC
    In this DMA transfer, HPDMA reads the data from external LPDDR memory through MDDR and writes to host PC buffer through FIC_0 and PCIe.

  • Host PC to LPDDR
    In this DMA transfer, HPDMA reads the data from host PC buffer through FIC_0 and PCIe and writes to external LPDDR memory through MDDR.

  • Fabric LSRAM to LPDDR
    In this DMA transfer, HPDMA reads the data from Fabric LSRAM through FIC_0 and writes to external LPDDR memory through MDDR.

  • LPDDR to Fabric LSRAM
    In this DMA transfer, HPDMA reads the data from external LPDDR memory through MDDR and writes to Fabric LSRAM through FIC_0. The Cortex-M3 processor initializes HPDMA according to the direction of transfer.

  • DMA size:
    For DMA to host PC, transfers can be selected from 64 KB to 1 MB. For DMA to LSRAM, transfers can be selected from 16 KB to 128 KB. HPDMA has four buffer descriptors and a single channel.
    Each buffer descriptor can perform 64 KB transfers at a time. These buffer descriptors can be initialized at a time so that the HPDMA queues the DMA operations, that  s, 256 KB of data transfers can be done with a single initialization of HPDMA. For doing 1 MB data transfers, HPDMA is reinitialized for every 256 KB.

  • Burst size of this demo is fixed to 4 bytes. The AHB interface of the MSS does not support burst therefore the PCIe TLPs only contain the 4 bytes as part of a single 32-bit AHB transaction.

  • Continuous transfers: The DMA transfers can be done in a loop to observe the throughput changes.

  • Blink LEDs from Cortex-M3 and from host PC. This option can be selected in parallel to the DMA transfers.

2.4 Setting Up the Demo Design

  1. Connect the FlashPro4 programmer to the J5 connector of the SmartFusion2 Security Evaluation Kit board.
  2. Connect the jumpers on the SmartFusion2 Security Evaluation Kit as shown in Table 2.
    CAUTION: While making the jumper connections, the power supply switch SW7 on the board must be in OFF position.
    Table 2 • SmartFusion2 Security Evaluation Kit Jumper Settings** Jumper| Pin (From)| Pin (To)| Comments**
    ---|---|---|---
    J22, J23, J24, J8, J3| 1| 2| These are the default jumper settings of the Security Evaluation Kit board. Make sure these jumpers are set accordingly.
  3. Connect the power supply to the J6 connector on the SmartFusion2 Security Evaluation Kit board.

2.5 Running the Demo Design
To run the demo design follow these steps:

  1. Download the demo design from: http://soc.microsemi.com/download/rsc/?f=m2s_dg0501_pcie_mss_hpdma_liberov11p7_df
  2. Switch on the power supply switch SW7 on the SmartFusion2 Security Evaluation Kit.
  3. Run the Flash Pro v11.7 software.
  4. Click New Project.
  5. In the New Project window, type the project name as PCIe_Data_Plane.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - New Project
  6. Click Browse and navigate to the location where you want to save the project.
  7. Select Single device as the programming mode.
  8. Click OK to save the project.

2.5.1 Setting Up the Device
Use the following steps to configure the device:

  1. Click Configure Device.
  2. Click Browse and navigate to the location where the PCIE_HPDMA_top.stp file is located and select the file. The default location is: \M2S_PCIE_MSSHPDMA_DEMO_DF\Programming File\
  3. Click Open. The required programming file is selected and is ready to be programmed in the device.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Project Configured
  4. Click PROGRAM to start programming the device. Wait until you get a message indicating that the PROGRAM PASSED.The board setup is shown in Figure 5.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Kit Setup
  5. After successful programming, power OFF the SmartFusion2 Security Evaluation Kit board and shutdown the Host PC and connect the SmartFusion2 Security Evaluation Kit to the host PC.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Programming Passed
  6. Switch the power supply switch SW7 to ON position.
  7. Power on the host PC and check the host PC’s Device Manager for PCIe Device. It will be similar to Figure 7 on page 15. If the device is not detected, power cycle the  SmartFusion2 Security Evaluation Kit and click “scan for hardware changes” (as shown in Figure 14 on page 20) in Device Manager.
  8. If the host PC has any other installed drivers (previous versions of Jingo drivers) for the SmartFusion2 PCIe device, uninstall them and make sure that the PCI Device is  displayed in the Device Manager window as shown in Figure 7.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Device Detection

Note: If the device is still not detected, check whether or not the BIOS version in host PC is latest, and if PCI is enabled in the host PC BIOS.
2.5.2 Driver Installation
The PCIe demo uses a driver framework provided by Jingo Windproof. To install the PCIe drivers on host PC for SmartFusion2 Security Evaluation Kit, run the following steps:

  1. Extract the PCIe_Demo.rar to C: drive. The Pie is located in the provided design files:M2S_PCIE_MSSHPDMA_DEMO_DF\Drivers_64bitOS\PCIe_Demo.rar
    Note: The extracted files of PCIe_Demo.rar must be in C: because the PCIe_Demo.rar application calls these files from this location. Installing these drivers require host  PC administration rights. The installation steps are described in the following.

  2. Run the batch file C:\PCIe_Demo\DriverInstall\Jungo_KP_install.bat to install the PCIe drivers for the SmartFusion2 device.

  3. Open the Command Prompt as an administrator to run the batch file C:\PCIe_Demo\DriverInstall\Jungo_KP_install.bat, as shown in Figure 9 on page 17.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Command Prompt

  4. Navigate to the required folder in C:\ drive and execute the Jungo_KP_install.bat.

  5. Click Install in the windows security dialog box, as shown in Figure 9 on page 17.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Install Jungo

  6. Click Install this driver software anyway if the window appears, as shown in Figure 10.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Driver InstallationThe completed successfully message is displayed, as shown in Figure 11.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Completed

2.5.3 Demo GUI
SmartFusion2 PCIe Demo GUI runs on the host PC to communicate with the SmartFusion2 PCIe endpoint device. The GUI provides PCIe link status, driver information,  and demo controls to perform the DMA transactions to observe the data throughputs. GUI invokes the PCIe driver installed on the host PC and provides commands to the  driver according to the selection made.
To install the GUI, use the following steps:

  1. Download the PCIe demo GUI installer from
    http://soc.microsemi.com/download/rsc/?f=PCIe_Demo_GUI_Installer

  2. Extract the PCIe_Demo_GUI_Installer.rar.

  3. Double-click the setup.exe in the provided GUI installation (PCIe_Demo_GUI_Installer/setup.exe).Apply default options as shown in Figure 12 on page 19.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - GUI Installation

  4. Click Next and Finish to complete the installation. Figure 13 shows the Successful GUI Installation window.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - GUI

  5. Shut down the host PC.

  6. Power-cycle the SmartFusion2 Security Evaluation Kit board.

  7. Restart the host PC.

2.5.4 Steps to Run the Design

  1. Check the host PC Device Manager for the drivers. It will be similar to Figure 14. If the device is not detected, power-cycle the SmartFusion2 Security Evaluation Kit  and click scan for hardware changes in Device Manager.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Device Detection1 Note: If a warning symbol appears on the Device or Win Driver icons in Device Manager, uninstall them and start from step1 of driver installation.

  2. Invoke the GUI from ALL Programs > PCIe_Demo.rar > PCIe Demo GUI. The GUI is displayed as shown in Figure 15.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Demo GUI

  3. Click the Connect button at top right corner (highlighted below) of the GUI. The messages are displayed on the GUI as shown in Figure 16.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Version Information

  4. The three buttons on the left side (that is Demo Controls, Config Space, and PCIe R/W button functions) are same as in the PCIe Control Plane Demo. For more  information, refer to the UG0456: SmartFusion2 SoC FPGA PCIe Control Plane Demo User Guide.

  5. Click DMA Operations. The controls are displayed as shown in Figure 17.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - DMA Operations
    The controls in the box marked with 1 are related to DMA operations.
    The transfer size (as shown in Figure 18 on page 23) can be selected from 64 KB to 1 MB for:
    • PC memory to LPDDR
    • LPDDR to PC memory
    The transfer size is provided in steps of HPDMA buffer descriptor size (64 KB). For more information on buffer description, refer to the “HPDMA” chapter in the  UG0331: SmartFusion2 Microcontroller Subsystem User Guide.
    The Transfer Size can be selected from 16 KB to 128 KB for:
    • Fabric LSRAM to LPDDR
    • LPDDR to Fabric LSRAMMicrosemi DG0501 SmartFusion2 PCIe MSS HPDMA
Development Kit - Size Selection

  6. The Burst Size (TLP size) is fixed to 4 bytes as the HPDMA does not support burst and the actual size of the PCIe packet is the width of a single AHB transfer which is  4 bytes (32-bit AHB) as shown in Figure 19.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Size Selection1

  7. Select the type of DMA transfer as PC Memory to SF2 LPDDR, select any Transfer Size and click Start Transfer as shown in Figure 20. After completion of data  transfer, the GUI displays the Throughput in Mbps.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Transfer Throughput

  8. Enter 10 in the Loop Count box and click Loop Transfer to perform 10 sequential DMA transactions. The PCIe_Demo.rar window displays the DMA throughput after  completion of data transfer. Figure 21 on page 25 shows the throughput of DMA transactions from host PC to LPDDR. The average throughput is logged and the log  file is stored at C:\PCIe_Demo\DriverInstall in the host PC.

  9. Select the type of DMA transfer as LPDDR to Fabric SRAM, select any Transfer Size and click Loop Transfer as shown in Figure 21.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Transfer Throughput1

  10. Select the type of DMA transfer as Fabric SRAM to LPDDR, select any Transfer Size and click Loop Transfer as shown in Figure 22.Microsemi DG0501 SmartFusion2 PCIe MSS HPDMA Development Kit - Fabric SRAM

  11. The LEDs on the board can be blinked in parallel to the DMA operations by using the LED controls on the right side of GUI. The Do DMA transfer and LED toggle  check box need to be selected to do the LED blinking from host PC and DMA transfers.

  12. Click Exit to quit the demo.

2.6 Summary
This demo shows how to implement a PCIe data plane design using MSS HPDMA. Data transfer occurs between PCIe, SmartFusion2 LSRAM, and SmartFusion2 DDR. Throughput for data transfers is dependent on host PC system configuration, type of PCIe slots used.
Table 3 shows the throughput values observed on the HP Workstation Z220 – CMT.
Table 3 • Throughput Summary

DMA Transfer Type| DMA Transfer Size| Throughput (M Bytes Per Second)
---|---|---
Gen 1| Gen 2
Single Transfer| Loop Transfer| Single Transfer| Loop Transfer
Host PC Memory to LPDDR| 1 BD (64KB)/4 BD (256KB)/ 4×4 BD (1MB)| 2.3| 2.1| 2.4| 2.1
LPDDR to Host PC Memory| 1 BD (64KB)/4 BD (256KB)/ 4×4 BD (1MB)| 22| 22| 32| 32
LPDDR to Fabric SRAM| 16KB/ 32KB/64KB/ 128KB| 78| 78| 78| 78
Fabric SRAM to LPDDR| 16KB/ 32KB/64KB/ 128KB| 79| 79| 79| 79

Revision History

The following table shows important changes made in this document for each revision.

Revision Changes
Revision 6 (May 2016) Updated the document for Libero v11.7 software release

(SAR 77405).
Revision 5 (October 2015)| Updated the document for Libero v11.6 software release (SAR 71815).
Revision 4 (February 2015)| Updated the document for Libero v11.5 software release (SAR 64507).
Revision 3 (August 2014)| Updated the document for Libero v11.4 software release (SAR 59739).
Revision 2 (April 2014)| Updated the document for Libero v11.3 software release (SAR 56582).
Revision 1 (November 2013)| Updated the document for Libero v11.2 software release (SAR 52901).
Revision 0 (September 2013)| Initial Release

Product Support

Micro semi SoC Products Group backs its products with various support services, including Customer Service, Customer Technical Support Center, a website, electronic  mail, and worldwide sales offices. This appendix contains information about contacting Micro semi SoC Products Group and using these support services.
4.1 Customer Service
Contact Customer Service for non-technical product support, such as product pricing, product upgrades, update information, order status, and authorization.
From North America, call 800.262.1060
From the rest of the world, call 650.318.4460
Fax, from anywhere in the world, 408.643.6913
4.2 Customer Technical Support Center
Micro semi SoC Products Group staffs its Customer Technical Support Center with highly skilled engineers who can help answer your hardware, software, and design  questions about Micro semi SoC Products. The Customer Technical Support Center spends a great deal of time creating application notes, answers to common design cycle  questions, documentation of known issues, and various FAQs. So, before you contact us, please visit our online resources. It is very likely we have already answered your questions.
4.3 Technical Support
For Micro semi SoC Products Support, visit http://www.microsemi.com/products /fpga-soc/design-support/fpga-soc-support.
4.4 Website
You can browse a variety of technical and non-technical information on the Micro semi SoC Products Group home page, at http://www.microsemi.com/products/fpga- soc/fpga-and- soc.
4.5 Contacting the Customer Technical Support Center
Highly skilled engineers staff the Technical Support Center. The Technical Support Center can be contacted by email or through the Micro semi SoC Products Group website.
4.5.1 Email
You can communicate your technical questions to our email address and receive answers back by email, fax, or phone. Also, if you have design problems, you can email your  design files to receive assistance. We constantly monitor the email account throughout the day. When sending your request to us, please be sure to include your full name,  company name, and your contact information for efficient processing of your request.
The technical support email address is soc_tech@microsemi.com.
4.5.2 My Cases
Micro semi SoC Products Group customers may submit and track technical cases online by going to My Cases.
4.5.3 Outside the U.S.
Customers needing assistance outside the US time zones can either contact technical support via email (soc_tech@microsemi.com) or contact a local sales office. Visit About  Us for sales office listings and corporate contacts.
4.6 ITAR Technical Support
For technical support on RH and RT FPGAs that are regulated by International Traffic in Arms Regulations (ITAR), contact us via soc_tech@microsemi.com. Alternatively, within My Cases, select Yes in the ITAR drop-down list. For a complete list of ITAR-regulated Micro semi FPGAs, visit the ITAR web page.
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References

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