CRU RTX 1-BAY-3Q Digital Cinema 1 Bay Enclosure User Manual

: June 4, 2024
: CRU

CRU RTX 1-BAY-3Q Digital Cinema 1 Bay Enclosure

CRU RTX-1-BAY-3Q-Digital-Cinema-1-Bay-Enclosure-
product

Features

Fast data connection options: USB 3.0 and eSAT A.
Sturdy aluminum case provides excellent heat dissipation and rugged durability.
Key lock secures drives during transport
Models with encryption include a hardware-based real-time encryption engine using AES, the government-approved encryption standard.
Reliable 40mm cooling fan
LEDs for drive power and access

Pre-Installation Steps

Accessories
Check the accessories with your RTX1-Bay-3Q. The box should contain the following items:

Item

RTX1-Bay-3Q unit

| Quantity

1

---|---
| USB 3.0 cable| | | 1
USB 2.0 cable| 1
cable| | | 1
AC adapter & power cord| 1
| Key set for bay lock| | | 1
Set of encryption keys| 1
| Quick Start Guide and Warranty Information| | | 1

Identifying Parts

Take a moment to familiarize yourself with the parts of RTX1-Bay-3Q. This will help you to better understand the remaining instructions. CRU RTX-1-BAY-3Q-
Digital-Cinema-1-Bay-Enclosure-fig-1

Installation Steps

Installing a Hard Drive

RTX100-3Q and RTX Secure 110-3Q

Pull the ejection handle, and open the door.
Slide in your SATA hard drive, connector-end first.
Shut the door until you hear it click.

RTX111-3Q, RTX Secure 111-3Q, and RTX112-3Q

Slide the drive carrier out of the RTX.
The carrier’s cover is held in place by a screw on the rear of the carrier. Remove the screw, then remove the cover.
Slide the drive in from the front of the carrier.
Mate the connection on the drive with the connection on the drive carrier circuit board.
Flip the drive/carrier assembly over, while holding the HDD in place. Secure the drive in place with the provided screws
Attach the Temperature Control Cooling Sensor to the top of the drive with an adhesive strip.
Replace the carrier cover and secure the screw on the rear of the carrier.
Slide the carrier into the RTX.

A flashing green LED on the bay indicates bay fan failure. Call CRU technical support.

RTX115-3Q and RTX115DC-3Q

Slide the drive carrier out of the frame.
The carrier’s cover is held in place by two screws-one on either side of the carrier. Remove these screws then remove the cover.
Insert the drive into the carrier.
Mate the connection on the drive with the connection on the drive carrier circuit board.
Flip the drive/carrier assembly over, while holding the HDD in place. Secure the drive in place with the provided screws.
Replace the drive cover and secure the screw on the rear of the carrier.
Slide the carrier into the frame assembly.

Flashing red and blue LEDs on the bay indicate bay fan failure. Call CRU technical support.

Connecting and Powering RTX110-3Q

RTX-3Q can connect to your computer in one of several ways (eSATA, USB 2.0 and USB 3.0). Choose one of those cables to use and plug it into the product. Connect the power cord to the product and to a grounded electrical outlet. NOTE: To connect RTX110 3Q to a USB 2.0 host, you must use a USB 2.0 cable.

For models with encryption, ensure that the encryption key is inserted and that the lock on the bay is in the ‘locked” position. Switch the product on. The drive will spin up automatically on RTX100-3Q and RTX115DC-3Q. The key lock needs to be in the “locked” position for RTX Secure 110-3Q, RTX111-3Q, RTX Secure 111-3Q and RTX112-3Q to spin up. For RTX115- 3Q, press the power button to spin up the drive. Your RTX 1-Bay-3Q is now ready to use! If the hard drive is already formatted, it can be used right away. If the hard drive is brand new, or its format is not compatible with your computer, the drive will need to be formatted before being used.

Encryption Information (Secure model only}

RTX-3Q with Encryption uses full disk hardware encryption to encrypt the entire contents of the drive-including the boot sector, operating system and all files-without performance degradation.
The Security Key must be installed prior to powering on the RTX-3Q with encryption for the data to be decrypted on the drive. If the key is externally connected to the Mini-USB Security Key Port and is not internally installed, then once it has been accepted, it may be removed and stored in a safe location. Always store Security Keys apart from the data so that in the event that the drive is lost or stolen, the data is protected.
When a drive is formatted using an encryption key, the same or a duplicate key must be used in order to access the data. There is no “back door” to access the data; lost keys make data recovery virtually impossible.

Usage with Mac and Windows Operating Systems

Usage with Mac OS X

Formatting a Drive
To format, use Disk Utility (pictured below), which can be found in the Applications folder.

Click on the drive in the window to the left.
Click the Erase tab in the window to the right.
Select the format type. Most users prefer Mac OS Extended with Journaling (HFS+), which is required for compatibility with Time Machine (OS 10.5 or newer). If you need to use your RTX with both Mac and Windows computers, select MS-DOS File System instead.
Enter a name for the new volume and then click “Erase” to start the process.

The drive in the window to the left is highlighted and denoted with the letter A, and the Erase tab in the center of the window is highlighted and denoted with the letter B, corresponding to the steps above in which each item is mentioned.

Mounting and Unmounting Volumes
If the hard drive installed in the RTX is already formatted, an icon representing the drive’s volume will appear (mount) on the desktop. You can begin using the volume right away. If the drive is unformatted, a message will appear on the desktop saying that the disk is unreadable. Use OS X’s Disk Utility to easily format the drive (see section above). Unmount the volume before powering down the unit by dragging the volume’s icon to the trash bin, or by selecting the volume then pressing Command-E. Disconnecting the unit without first unmounting the volume can result in data loss.

Creating a Boot Drive
To activate this feature, you must first install OS X on the hard drive in your carrier. The easiest way to do this is to clone an existing system drive using a utility such as Carbon Copy Cloner or Super Duper. Next, go to System Preferences ➔ Startup Disk. A window will list the available bootable volumes. Select the volume from which you wish to boot. Another method is to hold down the Option key during boot-up. A screen should appear that allows you to select the volume you wish to use. This is useful if you are only sporadically booting from the RTX hard drive.

Usage with Windows Operating Systems

Formatting a Drive
When you first mount a drive to a Windows operating system, a pop-up window will ask you if you would like to format it. Click “Format Disk” and skip to Step F. If the prompt does not pop up, use the Disk Management utility by following these steps:

Right-click on the My Computer icon on the desktop (Windows XP) or the Computer button in the Start Menu (Windows Vista, 7, Server 2008, Server 2008 R2, Server 2012), then select Manage. For Windows 8, select your Desktop, then open Windows Explorer from the toolbar. Right-click on “Computer” in the left-hand navigation pane and select Manage. The Computer Management window will open.
In the left pane of this window, left-click on Disk Management (labeled ‘B’ in the picture below).
The drive should appear in the list of Disks in the lower middle/right pane. You may need to scroll down to see it. If the drive is already formatted, you can identify it easily by its volume name. If the Device Properties Box (labeled ‘C’ in the picture below) says “Not Initialized”, you’ll need to initialize the disk before formatting it. Right-click on the Device Properties Box and select Initialize Disk. If you are prompted to select a partition type, select MBR for volumes 2TB or smaller, or GPT for volumes larger than 2TB.
Note: Windows XP does not support GPT for volumes larger than 2TB.
To format the volume, right-click the Drive Properties Box (labeled ‘D’ in the picture below) and select “New Partition … ” (Windows XP) or “New Simple Volume … ” (Windows Vista, 7, 8, Server 2008, Server 2008 R2, Server 2012).
The Disk Management section on the left is highlighted and denoted with a B, and the Device Properties and Drive Properties boxes are highlighted and denoted with a C and D respectively, corresponding to the steps above.
Unless you wish to customize the settings in these dialog prompts, Click “Next” on the Select Partition Type (shows up in Windows XP only), Specify Volume/Partition Size, and Assign Drive Letter or Path dialog prompts, leaving the default settings.
You will now see a window that allows the selection of a file system. Choose NTFS and enter a name for the new volume. Be sure to check the box labeled “Quick Format”, which will ensure that the formatting process takes less than a minute.
Click “Next” and then “Finish” to start the format process. When the format is complete, the Drive Properties Box will update to show the new volume name. The new volume can now be found by doubleclicking on the My Computer icon on the desktop (Windows XP), by clicking on the Computer button in the Start Menu (Windows Vista, 7, Server 2008, Server 2008 R2), or by clicking on “Computer” in the navigation pane of a Windows Explorer window (Windows 8, Windows Server 2012).

Mounting and Unmounting Volu mes

If the hard drive inside of the RTX carrier is already formatted, you can begin using the volume right away. When the RTX is properly connected and turned on, a window may open to allow you access to the volume. If no window appears, find the volume by double-clicking on the My Computer icon on the desktop (Windows XP), by clicking the Computer button in the Start Menu (Windows Vista, 7, Server 2008, Server 2008 R2), or by clicking on Computer in the navigation pane of a Windows Explorer window (Windows 8, Windows Server 2012).

Unmount the RTX before powering it down by left-clicking the green arrow icon on the taskbar (in Windows XP) or the USB plug icon with the green checkmark on the Desktop taskbar (Windows Vista, 7, 8, Server 2008, Server 2008 R2, Server 2012), and then selecting the proper device from the menu that pops up. You may have to click on the “Show Hidden Icons” arrow on the taskbar to find the correct icon. Windows will indicate when it is safe to disconnect the RTX. Disconnecting the unit without first ejecting it can result in data loss. CRU
RTX-1-BAY-3Q-Digital-Cinema-1-Bay-Enclosure-fig-5

Warnings and Notices

If your drive is inserted incorrectly it may cause damage to the internal connections. Be sure to only insert 3.5n SATA drives and to insert them properly. Do not eject the drive while it is being accessed. Data loss could result.
Do not move RTX while the drive has power.
Although a drive can be accessed without locking the ejection handle, locking is recommended to keep from accidentally ejecting a drive while in use. Use caution when pulling on the ejection handle so that if it is locked you do not break the handle.

Encryption

Though the Security Key port is mechanically identical to the standard Mini-USB port, inserting Security Keys into any other Mini-USB port may damage the keys and render them useless. Please only use Security Keys in RTX products.
Likewise, inserting a Mini-USB cable or other device into the RTX Security Key port on the carrier may cause internal damage and potentially lead to loss of data.
Any time power is cycled on RTX with encryption, the Encryption Key should be installed and the RTX key turned to the ‘locked” position prior to cycling the power.

Frequently Asked Questions

Q: Why is my hard drive experiencing data corruption?
A: Many things can cause data corruption on hard drives, whether they are inside your computer or inside an external storage product. Malicious software, OS bugs, failure to properly disconnect external devices, or no reason at all. Data corruption or loss is therefore not covered by warranty (this is the case with all rational companies in the storage industry).

The first thing to try is restarting both the computer and the external device. If the data is still corrupted, try running built-in OS utilities (such as Mac OS X’s Disk Utility First Aid) on the hard drive. For best results, boot your computer with a Mac OS X Installation CD, and launch Disk Utility from the CD. When you reach the Mac OS Installation program, you can run Disk Utility from one of the menus at the top of the screen. From Disk Utility, you can run “Verify Disk” and “Repair Disk” to find and fix any errors that may be present in your Mac OS installation.

If the OS utility doesn’t help, you may need Data Rescue. This is a great solution for recovering lost data from a hard drive that has suffered data loss or corruption. If there is a true hardware failure of your hard drive that prevents it from communicating with your computer, there is no software solution in existence that can fix this problem. However, since we cannot tell you with any certainty whether or not you are experiencing hardware failure in your particular hard drive, we would encourage you to download a free demo version of ProSoft’s Data Rescue from www.prosofteng.com. It is limited, in that it only allows you to recover one file per session, but it will tell you if it even sees any files.

Q: I just connected my eSATA product to my computer for the first time. I turned on the power, but the drive did not spin up. Is the drive dead?
A: SATA drives will not power up if a SATA cable is plugged into them, but no valid connection is established with a host. To test this, unplug the SATA cable, but leave the power plugged in. If the drive spins up in this configuration, then the problem can be attributed to the SATA host (i.e. eSATA host card).

In models with encryption, the RTX key lock must be in the “locked” position, and the encryption key installed for the unit to power on successfully.

Q: Can I hot-swap drives with this product?
A: Only if the eSATA/SATA host supports this feature. All eSATA host cards currently sold by CRUWiebeTech support hot swapping. Third-party host cards may or may not support this feature.

Q: It is possible to boot to the external drive(s) in this product?
A: Only if that feature is supported by the eSATA host to which you are connecting. Many eSATA hosts do not support booting. If this feature is important to you, you should read the technical specifications of any host card you’re considering to make sure it supports booting.

Q: Why won’t the computer let me eject or unmount my drive?
A: There may be a software application running in the background with an active link to the drive. Sometimes, you may see a message such as “The disk is in use and could not be ejected. Try quitting applications and try again.”

It could be a background application like Sherlock or the Finder. This is not a defect or issue caused by the Wiebe Tech device. Try invoking the Force Quit feature in OS X to see what software may be running. For Windows XP, the equivalent command is CTRL-AL T-DEL.

Q: Can I access drives formatted NTFS on my Mac?
A: Mac OS 10.3 or higher allows drives formatted in NTFS to mount and be seen as read-only volumes. Data may not be written to the drives, but it may be copied from the drives.

Technical Specifications

Product names| ****

I

| RTX110-3Q, RTX Secure 110-3Q, RTX111-3Q, RTX Secure 111-3Q,

RTX112-3Q, RTX115-3Q, RTX115DC-3Q

---|---|---

**Interface Types & Speeds***

| USB 3.0: up to 5.0 Gbps

eSATA 3G: up to 3.0 Gbps

*Actual throughput is drive dependent

Drive Types Supported| 3 5″ SATA hard drives
Support for Drives over 2 Terabytes| Yes
Fan| 40mm exhaust fan
| Windows 10 and 8.1

Mac OS X

Linux distributions that support the desired connection type

Operating System Requirements
Switch| 2 position: On/ Off
Power Supply| | nput: 100-240VAC
t: +12V/+3V/+3.5A
Encryption| ardware based AES 256 encryption engine (Models with encryption only)
Compliance| | CE/FCC, ROHS
Product Weight| | 6 pounds empty, 8 pounds with drive
Dimensions| 176mm x 270 mm x 54mm
Support| us through www.cru-inc.com/support

also offer phone support at 800-260-9800 and 866-744-8722.

Limited Product Warranty

CRU-DataPort (CRU) warrants RTX to be free of significant defects in material and workmanship for a period of three years from the original date of purchase. CRU’s warranty is nontransferable and is limited to the original purchaser.

Limitation of Liability

The warranties set forth in this agreement replace all other warranties. CRU expressly disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and non-infringement of third-party rights with respect to the documentation and hardware. No CRU dealer, agent or employee is authorized to make any modification, extension, or addition to this warranty. In no event will CRU or its suppliers be liable for any costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case shall CRU’s liability exceed the actual money paid for the products at issue. CRU reserves the right to make modifications and additions to this product without notice or taking on additional liability.

FCC Compliance Statement

“This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.”

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.

In the event that you experience Radio Frequency Interference, you should take the following steps to resolve the problem:

Ensure that the case of your attached drive is grounded.
Use a data cable with RF/reducing ferrites on each end.
Use a power supply with an RF/reducing ferrite approximately 5 inches from the DC plug.
Reorient or relocate the receiving antenna.