msi Redemption Process Software Instruction Manual

msi Redemption Process Software

Register your Product

• Step 1 : Register/Login to MSI Member Center

• Step 2 : Go to product registration page

• Step 3 : register a new product

• Step 4 : Click on the product to learn how to identify the S/N number

• Step 5-1 : Fill in S/N number

• Step 5-2 : Fill in CHK number

• Step 5-3 : Complete the product registration form

Redeem Eligible Promotion

• Step 6-1 : Go to “Promotions” and click redeem

• Step 6 -2: Upload product S/N photo, fill in the required information and click Next

• Step 7-1: Check the information you filled, and click “Redeem”

• Example of Uploaded Documents
  INVOICE

INVOICE Product S/N

  * Motherboard  

  * Liquid Cooling

*Please make sure you have uploaded 2 items:

1. Invoice/Purchase Proof : 1. Channel Name 2. Purchase Date 3. Purchase Model Name
2. S/N number on the product, not on the package (show like upper example)

• Step 5-1 : Click on the Product to Learn How to Identify the S/N number and CHK number

  • Case

  • PSU

  • Chair

• Step 7-2: Wait for the feedback from MSI Customer Service

*Keep in mind that all applications might take up to 7 – 14 working days to be verified.

Check your redemption status

• Step 8: Select “Promotions” to check the review status

How to re-upload requested documents?

• Failure redemption step 1:
  If receive the notifications in your mailbox

• Fail redemption step 2:
  Then go to My Product: click relative promotion

• Fail redemption step 3:
  Fill in the required information and click “Redeem”

• Redeem Complete

How to get the prize?

• Step 9-1 : Check your prize via your mailbox

• Step 9-2 : Check your redeem status in MSI member center

Customer Support

*Any more question feel free to ask in https://account.msi.com/

FAQ

Why there is no any relative promotion in my member center account?

Check if your product is eligible model
Check if your invoice is in eligible period
Make sure the region you live is in the eligible region for the promotion
Make sure you purchased the eligible product from MSI partners in your domiciled region

What should I do if I received an email inform me that my claim was incomplete?

Please make sure that you had provide:
Invoice/purchase proof which include purchase date, purchase store, and purchase model
SN number picture that on the product itself, not on the package

How long does it takes to process the application and when will I receive my gift?

All applications might take up:
Digital code – 7~14 working days to be verified.
Physical Prize – 8 -12 weeks to delivered after your redemption got approved

Why am I not receive any email after my participation?

If you have not received an email, please check your spam folder and deactivate your email filter.

References

• Welcome to MSI Member Account Login | MSI Member Center
• Welcome to MSI Member Account Login | MSI Member Center

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>