Lenovo T27h-2L ThinkVision Flat Panel Monitor User Guide

Lenovo T27h-2L ThinkVision Flat Panel Monitor

Safety information

General Safety guidelines

For tips to help you use your computer safely, go to: http://www.lenovo.com/safety. Before installing this product, read the Safety Information.

Getting started

This User’s Guide contains detailed information on your Flat Panel Monitor. For a quick overview, please see the Setup Poster that was shipped with your monitor.
ThinkVision T27h-2L supports Lenovo Display Control Center – ThinkColor.

Shipping contents

The product package should include the following items:

• Flat Panel Monitor
• Information Flyer
• Stand
• Base
• DP Cable (Optional)
• USB 3.0 C-A Cable (Optional)
• USB 3.0 C-C Cable
• Power Cord

Notice for use

To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

1. Carefully lay the monitor on a flat surface.
2. Put the stand and base on the monitor.

• Note: To attach a VESA mount, please see “Wall Mounting (Optional)” on pages 2-10.
• Note: This equipment is not suitable for use in locations where children are likely to be present, avoid hurting your child when the machine falls down.

Depending on many factors such as the processing capability of peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and is typically slower than the data rates as defined by the respective USB specifications: – 5 Gbit/s for USB 3.1 Gen 1; 10 Gbit/s for USB 3.1 Gen 2 & 20 Gbit/s for USB 3.2.

Product Overview

This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.

Types of adjustments

Tilt: Please see the illustration below for an example of the tilt range.

Swivel: With the built-in pedestal, you can tilt and swivel the monitor for the most comfortable viewing angle.

Height Adjustment: For height adjustment, a user needs to press down or lift up the monitor.

Monitor Pivot

• Adjust the screen position before rotating the monitor screen. (Make sure that the monitor screen ascent to its highest point, and it inclines backward at 30°.)
• then rotate clockwise /counterclockwise until the monitor stops at 90°.

Monitor controls: Your monitor has controls on the front which are used to adjust the display.

For information on how to use these controls, please see “Adjusting your monitor image”.

Cable lock slot: Your monitor is equipped with a cable lock slot located on the rear of your monitor (in the lower position).

Setting up your monitor

This section provides information on how to set up your monitor.

Connecting and turning on your monitor

Note: Be sure to read the Safety information located on page iii before carrying out this procedure.

1. Power off your computer and all attached devices, and unplug the computer power cord. Note: The type of plug & Socket shown here are for illustration only.

2. Connect the cables according to the below icon indication.

3. For the computer an HDMI connection is.
   Note: Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the “Lenovo HDMI to HDMI cable OB47070” www.lenovo.com/support/monitoraccessories.

4. For the computer in DisplayPort connecting.
   Note: Lenovo recommends that customers who require to use the DP Cable on their monitor purchase the “ Lenovo DisplayPort to DisplayPort Cable 0A36537 “ www.lenovo.com/support/monitoraccessories.

5. For the computer in USB C-C connecting.

6. Connect the speaker’s audio cable and audio jack of the monitor to transfer the audio source from DP, Type-C, and HDMI.
   Note The audio output is in DP, Type- C, and HDMI modes. Warning note: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level.

7. Connect one end of the USB cable to the USB downstream terminal of the monitor, and connect the other end of the USB cable to an appropriate USB port on your device.
   Note: The USB downstream port does not provide power while the monitor switch is off.

8. Insert the power cord into the monitor, then plug the monitor power cord and the computer cord into grounded electrical outlets.
   Note: A certified power supply cord has to be used with this equipment. The relevant national installation and or equipment regulations shall be considered. A certified power supply cord not lighter than an ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2 ) shall be used. Alternative a flexible cord of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm2 ) shall be used. Note: The type of plug & Socket shown here are for illustration only.

9. Connect the cables with a cable clip.

10. Power on the monitor and the computer.

11. When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website https://pcsupport.lenovo.com/solutions/t27h_2l. Refer to the “Manually installing the monitor driver”.

Registering your option

Thank you for purchasing this Lenovo™ product. Please take a few moments to register your Product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing products and services that are important to you, as well as in developing better ways to communicate with you.

Register your option on the following Web site: http://www.lenovo.com/register
Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Adjusting and using your monitor

This section will give you information on adjusting and using your monitor.

Comfort and accessibility

Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer. For more detailed information on any of these topics, visit the Healthy Computing Web site at: http://www.lenovo.com/healthycomputing/.

Arranging your work area

Use a work surface of appropriate height and available working area to allow you to work in comfort. Organize your work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach. Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment setup to achieve and maintain good working posture.

Positioning your monitor

Position and adjust your computer monitor for comfortable viewing by considering the following items:

• Recommended viewing distance between the eye and the monitor screen is l.5x the diagonal of the screen. Solutions for meeting this required distance in cramped office situations include pulling the desk away from the wall or divider to make room for a monitor, using flat panels or compact displays placing the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.
• Monitor height: Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye height when you are comfortably seated. However, be sure to optimize your monitor height so the line of sight between your eyes and the center of the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state.
• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.
• General location: Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.

The following are some other tips for comfortable viewing of your monitor:

• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, and contrast controls, if equipped to optimize the image on your screen to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions about eye fatigue or visual discomfort, consult a vision care specialist for advice.

Quick tips for healthy work habits

The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer.

• Good posture starts with equipment setup: The layout of your work area and the setup of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in “Arranging your work area” so you can maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time.
• Minor changes in posture can help avoid discomfort: The longer you sit and work with your computer, the more important it is to observe your working posture. Avoid assuming any one posture for an extended period of time. Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provides to accommodate changes in posture.
• Short, periodic breaks help ensure healthy computing: Because computing is primarily a static activity, it is particularly important to take short breaks from your work. Periodically, stand up from your work area, stretch, walk for a drink of water, or otherwise take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work.

Accessibility information

Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at:
https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

• Adjusting your monitor image
  • This section describes the control features to adjust your monitor image.
• Using the direct access controls
  • Direct access controls can be used when the On Screen Display (OSD) is not displayed.

Table 2-1. Direct access controls

Note: The T27h-2L uses Natural Low Blue Light Technology that reduces harmful blue light to protect human eyes while maintaining picture quality in 6500K color temperature.

If you can’t make sure the monitor is already under Low Blue Light mode, Just do the Reset action in the OSD item Menu Settings Factory Reset.

Using the On-Screen Display (OSD) controls
To adjust the settings, the user controls can be viewed through the OSD.

To use the controls:

1. Press to open the main OSD menu.
2. Use UP or DOWN move among the icons. Select an icon and press RIGHT to access that function. If there is a sub-menu, you can move between options using UP or DOWN , then press Enter to select that function. Use or make adjustments. Press to save.
3. Press to move Backward through the sub-menus and exit from the OSD.
4. Press and hold for Enter 10 seconds to lock the OSD. This will prevent accidental adjustments to the OSD. Press and hold Enter for 10 seconds to unlock the OSD and allow adjustments to the OSD.
5. Enables DDC/CI by default. Use OSD Exit Key, Press and hold Backward for 10 seconds to disable/enable DDC/CI function. The words “DDC/CI disable” shows on the screen.
6. The ENERGY STAR option resets all user settings to default values so that the monitor can meet the requirements of Energy Star.

Energy Star is an energy-saving program for consumer electronics led by the U.S. government. It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas emissions. The Energy Star logo is a symbol of energy conservation and environmental protection. It improves the concept of energy efficiency of consumers and manufacturers and effectively guides the market. The regulation of Energy Star improves energy efficiency and reduces air pollution by using more energy-efficient equipment in homes, offices, and factories. One way to achieve this goal is to use management to reduce energy consumption when products are not in use. The default settings for monitors conform to Energy Star certification. Any changes by users for more features and functionalities may increase power consumption, which will exceed the limits of Energy Star’s standard. If the user changes the options related to energy efficiency when using, such as brightness, color mode, etc., select All Reset Factory or choose the Energy Star option, the power consumption will be restored to the energy efficiency with Energy Star standard. For more information, please refer to (www.energystar.gov/products). All products of Energy Star will be posted online and can be accessed directly by governments, public institutions, and consumers.

Table 2-2. OSD functions

OSD Icon on Main Menu| Sub menu| Description| Controls and Adjustments
---|---|---|---
Monitor Controls| Brightness| Adjust bar 0-100| 75
Contrast| Adjust bar 0-100| 75

Advanced Settings

| Dynamic Contrast| Off| Off
On

Over Drive

| Off| Normal
Normal
Extreme

Color Mode

| sRGB| Custom
Neutral
Reddish
Bluish

Custom

| Red(0-100)
Green(0-100)
Blue(0-100)
Aspect Ratio| Full Screen| Full Screen
Original AR

Button Repeat Rate

| Off| Default
Default
Slow

Port Settings

|

Input Signal

| USB-C| Auto
DisplayPort
HDMI
USB Charging| Off| Off
On
smart Power| Off| On
On

Super USB-C Charging

| Off| Off
On (Note: When On, brightness control and USB data are unavailable.)
DP Select| DP 1.1| DP 1.2
DP 1.2

Menu Settings

| Language| English/French/Italian/Chinese/Spanish/ Japanese/German/Russian| English
Menu Time Out| Adjust bar 5-60| 30
Menu Horizontal| show scale: 0%-100%| 100%
Menu Vertical| show scale: 0%-100%| 0%
Transparency| show scale: 0%-100%| 20%
Factory Reset| Yes| Show Energy Star Logo
No
Exit|

Selecting a supported display mode

The display mode the monitor uses is controlled by the computer. Therefore, refer to your computer documentation for details on how to change display modes. The image size, position, and shape might change when the display mode changes. This is normal and the image can be readjusted using automatic image setup and the image controls. Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free. The monitor adopts Flicker-Free technology, which clears the eye’s visible flicker, brings comfort viewing experience, and prevents users suffer from eye strain and fatigue.

Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to reattach the CRT monitor temporarily until you have re-configured the system; preferably to 2560 x 1440 at 60 Hz, which is the Native Resolution Display mode.
The display modes shown below have been optimized at the factory.

Table 2-3. Factory set display modes

Table 2-4. HDMI Video Timing Table

Preset

| Timing Name| Pixel Format| Horz Freq (kHz)| Vert Freq (Hz)| Pixel Rate (MHz)
---|---|---|---|---|---
1| 480p| 640×480| 31.468| 60| 25.175
2| 480p| 720×480| 31.468| 60| 27.00
3| 576p| 720×576| 31.25| 50| 27.00
4| 720p50| 1280×720| 37.5| 50| 74.25
5| 720p60| 1280×720| 45.00| 60| 74.25
6| 1080i50| 1920×1080| 28.125| 50| 74.25
7| 1080i60| 1920×1080| 33.75| 60| 74.25
8| 1080p50| 1920×1080| 56.25| 50| 148.5
9| 1080p60| 1920×1080| 67.50| 60| 148.5

Understanding power management

Power management is invoked when the computer recognizes that you have not used your mouse or keyboard for a user-definable period. There are several states as described in the table below.

For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.

Table 2-5. Power indicator

State| Power Indicator| Screen| Restoring Operation| Compliance
---|---|---|---|---
On| White| Normal|  |
Standby/Suspend| Amber| Blank| Press a key or move the mouse

There may be a slight delay before the image reappears.

Note: Standby also occurs if there is no image output to the monitor.

| ENERGY STAR
Off| Off| Blank| Press the power button

There may be a slight delay before the image reappears.

| ENERGY STAR

Power Management Modes

VESA Modes| Horizontal Sync| Vertical Sync| Video| Power Indicator| Power Consumption
---|---|---|---|---|---
Normal operation| Active| Active| Active| White| 122 W (maximum)*

23 W (typical)

Active-off mode| Inactive| Inactive| Off| Amber| Less than 0.5 W
Switch off| –| –| –| Off| Less than 0.3 W
Energy Star| Power Consumption**
---|---
PON| 18.05 W
ETEC| 57.56 kWh

Maximum power consumption with max luminance.

This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components, and peripherals you ordered, and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Active-off mode Power Consumption

Test conditions: DP or HDMI Port display, USB-C port No Connector To PC.

Caring for your monitor

Be sure to turn off the power before you perform any maintenance on the monitor.

Do not:

• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use flammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm the coating of the screen area.

Do:

• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
• Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor base and stand

• Step 1: Place the monitor on a soft and flat surface.
• Step 2: Remove the base and stand from the monitor.

Wall Mounting (Optional)

Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:

• Step 1: Verify that the Power button is turned Off, then disconnect the power cord.

• Step 2: Lay the LCD display face down on a towel or blanket.

• Step 3: Remove the base from the monitor, refer to “Detaching the monitor base and stand”.

• Step 4: Attach the mounting bracket from the VESA-compatible wall mounting kit (100mm x100mm distance), VESA Mounting Screw M4 x 10 mm.

• Step 5: Attach the LCD display to the wall, following the instructions in the wall mounting kit.

For use only with UL/GS Listed Wall Mount Bracket with minimum weight/load: 15.0 kg

Reference information

This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.

Monitor specifications

Table 3-1. Monitor specifications for type-model 62B1-GAR2-WW

-5° to 35°

-45° to 45°

-90° to 90°

VESA mount| Supported| 100 mm x 100 mm (3.94 in. x 3.94 in.)
Image| Viewable image size| 684.70 mm (27,0 inch)
Maximum height| 335.66 mm (13.21 inch)
Maximum width| 596.74 mm (23.49 inch)
Pixel pitch| 0.2331 x 0.2331 mm

(0.0092 x 0.0092 inch)

Power input| Supply voltage| 100-240V AC

50-60Hz

Max supply current| 1.8 A
Power consumption| Normal operation| <122 W (max)
 |  | <23 W (typical)
Note: Power consumption figures are for the monitor and the power supply combined| Standby/Suspend| <0.5 W (USB-C port No Connector To PC)
Off| <0.3 W
Video input (DP)| Interface| DP
Horizontal addressability| 2560 pixels (max)
Vertical addressability| 1440 lines (max)
Clock frequency| 250 MHz
Video input (HDMI)| Interface| HDMI
Horizontal addressability| 2560 pixels (max)
Vertical addressability| 1440 lines (max)
Clock frequency| 250 MHz

Table 3-1. Monitor specifications for type-model 62B1-GAR2-WW

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.

Table 3-2. Troubleshooting

The words “Out of Range” are shown on the screen, and the power indicator is flashing green.| The system is set to a display mode which is not supported by the monitor.| If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor.

If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer.

If these options do not work, contact the Support Center.

| “Selecting a supported display mode”on page 2-7
The image quality is unacceptable.| The video signal cable is not connected with the monitor or system completely.| Be sure the signal cable is firmly plugged into the system and monitor.| “Connecting and turning on your monitor”on page 1-5
The color settings may be incorrect.| Select another color setting from the OSD menu.| “Adjusting your monitor image”on page 2-3
The power indicator is not lit and there is no image.| The monitor’s power switch is not switched on.

The power cord is loose or disconnected.

There is no power at the outlet.

| Be sure the power cord is connected properly.

Be sure the outlet has power.

Power on the monitor.

Try using another power cord.

Try using another electrical outlet.

| “Connecting and turning on your monitor”on page 1-5
Screen is blank and power indicator is amber.| The monitor is in Standby / Suspend mode.| Press any key on the keyboard or move the mouse to restore operation.

Check the Power Options settings on your computer.

| “Understanding power management”on page 2-9
The power indicator is orange, but there is no image.| The video signal cable is loose or disconnected from the system or monitor.| Be sure the video cable is connected with the system properly.| “Connecting and turning on your monitor”on page 1-5
The monitor brightness and contrast are at the lowest setting.| Adjust the brightness and contrast settings on the OSD menu.| “Adjusting your monitor image”on pages 2-3
Problem| Possible cause| Suggested action| Reference
---|---|---|---
One or more of the pixels appear discolored.| This is a characteristic of the LCD technology and is not an LCD defect.| If there are more than five pixels missing, contact the Support Center.| Appendix A.”Service and Support”on page A-1
Fuzzy lines in text or a blurry image.

Horizontal or vertical lines through the image.

| Image setup has not been optimized.

Your system Display Properties setting have not been optimized.

| Adjust the resolution settings on your system to match

the native resolution for this monitor: 2560 x 1440 at 60 Hz.

| “Adjusting your monitor image”on page 2-3
Perform automatic image setup. If automatic image setup does not help, perform manual image setup.| “Selecting a supported display mode”on page 2-7
When working in the native resolution, you may find additional improvements by adjusting the Dots Per Inch (DPI) setting on your system.| See the Advanced section of your system’s display properties.

Manually installing the monitor driver

Below are steps for manually installing the monitor driver in Microsoft Windows 7, and Microsoft Windows 10.

Installing the monitor driver in Windows 7

To use the Plug and Play feature in Microsoft Windows 7, do the following:

1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system Allow your computer to start the Windows 7 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/t27h_2l, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5. Open the Display Properties window by clicking Start , Control Panel, and Hardware and Sound icon. and then clicking the Display icon.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver , then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver programs on the computer.
13. Click the Hard Disk By clicking the Browse button, browse and point to the following path: X:\Monitor Drivers\Windows 7 (where X indicates “the folder in which the downloaded driver is located” (such as a desktop).
14. Select the “lenT27h-2L.inf” file and click the Open Click the OK button.
15. In the new window, select LEN T27h-2L and click Next.
16. After the installation is complete, delete all downloaded files and close all windows.
17. Restart The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.

Installing the monitor driver in Windows 10

To use the Plug and Play feature in Microsoft Windows 10, do the following:

1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows 10 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/t27h_2l, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
5. On the Desktop, move the mouse to the bottom-left corner of the screen, right-click choose Control Panel, then double-click the icon of Hardware and Sound, and then click Display.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver programs on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the following path: X:\Monitor Drivers\Windows 10(where X indicates “the folder in which the downloaded driver is located” (such as a desktop).
14. Select the “lenT27h-2L.inf” file and click the Open button. Click the OK button.
15. In the new window, select LEN T27h-2L and click Next.
16. After the installation is complete, delete all downloaded files and close all windows.
17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.

Getting further help

If you still can’t solve your problem, please contact the Lenovo Support Center. For more information on contacting the Support Center, please see Appendix A.

Service Information

Customer Responsibilities
The warranty does not apply to a product that has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs, or modifications.

The following are examples of misuse or abuse and not covered by warranty:

• Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base, and cables.
• Scratches or punctures on monitor screens.

Service parts

The following parts are for use by Lenovo service, or Lenovo-authorized dealers, to support the customer warranty. Parts are for service use only. The table below shows information for model 62B1-GAR2-WW.

Table 3-3. List of service parts

FRU (FIELD REPLACEABLE UNIT) PART NUMBER| DESCRIPTION| Machine Type/ Model (MTM)| COLOR
---|---|---|---
5D11B38174| T27h-2L – 27 inch FRU

Monitor (HDMI)

| 62B1| Raven Black
5C11B38175| T27h-2L USB Type-C

to C cable

| 62B1| Raven Black
5C11B38192| T27h-2L DP cable| 62B1| Raven Black
5C11B38179| T27h-2L HDMI cable| 62B1| Raven Black
5SE1B38187| T27h-2L – FRU Stand and Base| 62B1| Raven Black

Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Registering your option
Register to receive product service and support updates, as well as free and discounted computer accessories and content. Go to: http://www.lenovo.com/register

Online technical support

Online technical support is available during the lifetime of a product at: http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during the warranty period. In addition, if your option is installed on a Lenovo computer, you might be entitled to service at your location. A Lenovo technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is canceled, or made available for a fee, at Lenovo’s discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call. Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://consumersupport.lenovo.com

(Spanish, English)

Australia| 1-800-041-267

(English)

Austria| 0810-100-654 (For local rate) (German)
Belgium| Warranty service and support: 02-339-36-11 (Dutch, French)
Bolivia| 0800-10-0189

(Spanish)

from outside the Sao Paulo region: 0800-701-4815 (Portuguese)
Brunei Darussalam| Dial 800-1111

(English)

Canada| 1-800-565-3344

(English, French)

Chile| 800-361-213

(Spanish)

China| Technical Support Line: 400-990-8888 (Mandarin)
China

(Hong Kong S.A.R.)

| (852) 3516-8977

(Cantonese, English, Mandarin)

China

(Macau S.A.R.)

| 0800-807 / (852) 3071-3559

(Cantonese, English, Mandarin)

Colombia| 1-800-912-3021

(Spanish)

Costa Rica| 0-800-011-1029

(Spanish)

Croatia| 385-1-3033-120

(Croatian)

Cyprus| 800-92537

(Greek)

Czech Republic| 800-353-637

(Czech)

Denmark| Warranty service and support: 7010-5150 (Danish)
Dominican Republic| 1-866-434-2080

(Spanish)

Ecuador| 1-800-426911-OPCION 4

(Spanish)

Egypt| Primary: 0800-0000-850

Secondary: 0800-0000-744 (Arabic, English)

El Salvador| 800-6264

(Spanish)

Estonia| 372-66-0-800

(Estonian, Russian, English)

Finland| Warranty service and support: +358-800-1-4260 (Finnish)
France| Warranty service and support: 0810-631-213 (hardware) (French)
Germany| Warranty service and support: 0800-500-4618 (toll-free) (German)
Country or Region| Telephone Number
---|---
Greece| Lenovo Business Partner (Greek)
Guatemala| Dial 999-9190, wait for operator, and request to reach 877-404-9661 (Spanish)
Honduras| Dial 800-0123

(Spanish)

Hungary| +36-13-825-716

(English, Hungarian)

India| Primary: 1800-419-4666 (Tata)

Secondary: 1800-3000-8465 (Reliance) Email: commercialts@lenovo.com (English and Hindi)

Indonesia| 1-803-442-425

62 213-002-1090 (Standard Charges Apply) (English, Bahasa Indonesia)

Ireland| Warranty service and support: 01-881-1444 (English)
Israel| Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English)
Italy| Warranty service and support: +39-800-820094 (Italian)
Japan| 0120-000-817

(Japanese, English)

Kazakhstan| 77-273-231-427 (Standard Charges Apply) (Russian, English)
Korea| 080-513-0880 (Collect call)

02-3483-2829 (Toll Call)

(Korean)

Latvia| 371-6707-360

(Latvian, Russian, English)

Lithuania| 370 5278 6602

(Italian, Russian, English )

Luxembourg| ThinkServer and ThinkStation: 352-360-385-343 ThinkCentre and ThinkPad: 352-360-385-222 (French)
Malaysia| 1-800-88-0013

03-7724-8023 (Standard Charges Apply) (English)

Malta| 356-21-445-566

(English, Italian, Maltese Arabic)

Mexico| 001-866-434-2080

(Spanish)

Netherlands| 020-513-3939

(Dutch)

New Zealand| 0508-770-506

(English)

(English)

Uruguay| 000-411-005-6649

(Spanish)

Venezuela| 0-800-100-2011

(Spanish)

Vietnam| 120-11072 (Toll Free)

84-8-4458-1042 (Standard Charges Apply) (Vietnamese, English)

Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only the Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user‘s responsibility to evaluate and verify the operation of any other product, program, or service. Lenovo may have patents or pending patent applications covering the subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

• Lenovo (United States), Inc.
• 1009 Think Place – Building One
• Morrisville, NC 27560
• U.S.A.

Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

Some jurisdictions do not allow disclaimers of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development- level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Recycling information

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products.

For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, the collection, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer were begun on October 1, 2003. This service is provided free of charge for home- used computers sold after October 1, 2003. For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.

Disposing of Lenovo computer components

Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmentally sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both:

• Lenovo
• The Lenovo logo
• ThinkCentre
• ThinkPad
• ThinkVision

Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others.

Power cords and power adapters: Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices.

FAQ’s

How do I adjust my think vision monitor from Lenovo?

The user must either press down or pull up the monitor to alter the height. – Before turning the monitor screen, adjust the position. (Be sure the monitor screen is 30° inclined backward and at its greatest position.) turn the monitor 90 degrees in either the clockwise or anticlockwise direction.

How can I switch on my Thinkvision display from Lenovo?

Push and then release the power switch to turn on your monitor. Push the power switch one more, then release it to turn off your monitor. 3. Switch on both the computer and the display.

How can I turn on the camera on my thinkvision monitor?

To activate or deactivate face tracking, press the menu key for three seconds. Attach the USB cord from the PC/NB to the monitor, turn on the Advanced Settings->Video/Audio Icon setting, and the video/audio icon will appear on the monitor’s left bottom when the camera and microphone are enabled.

How can my ThinkVision monitor be locked?

To lock the OSD, press and hold for 10 seconds. By doing this, unintentional OSD modifications will be avoided. To unlock the OSD and enable changes, press and hold the button for 10 seconds.

Why is the power saving mode on my ThinkVision monitor?

When the laptop is connected, HDMI functions; when the battery level falls below 70%, the screen enters a power-saving mode.

Has the Lenovo ThinkVision display sound?

To increase productivity, the ThinkVision® T24i-19 has a variety of interfaces, including four USB 3.0 ports, VGA, DP, and HDMI. To support your creative work, it also has built-in stereo speakers.

Are there HDMI ports on the Lenovo ThinkVision?

Get a broad perspective. Full HD resolution, a 23-inch display, and ergonomic features are all included in the Lenovo ThinkVision 23-inch monitor. With VGA, DP, and HDMI connectors, connecting has never been simpler. Four USB connections and an audio port further increase productivity while providing full access to your gadgets.

My Lenovo ThinkVision display won’t turn on; why?

Check to see if the cords are secure.

My ThinkVision display is not connected.

The USB cable should have one end connected to the monitor’s USB downstream terminal and the other end connected to an appropriate USB port on your device. While the monitor switch is off, the USB downstream port does not supply power.

Does ThinkVision hardware include cameras?

Instant and safe login is made possible by the Infrared camera on this 23.8-inch monitor, which works in conjunction with Windows Hello and enterprise-level security. The camera has a physical shutter that serves as additional user privacy security.

How can I wake up ThinkVision from its nap?

If your LCD monitor isn’t already on, turn it on. Yellow will be displayed on the front panel’s status LED if it is in sleep mode right now. Repeatedly click and drag your mouse back and forth. Typically, this will activate a monitor.

How can I keep my monitor on at all times?

Choose System by clicking the Settings button after clicking the Windows icon. The choices under Screen and Sleep should be set to Never after choosing Power & sleep. To get back to the Settings screen, choose Home.

How is a Lenovo Thinkvision reset?

Press and hold the volume+ and volume- buttons for 8 seconds with the device turned on.

I want to lower the brightness on my Thinkvision computer. How can I accomplish that?

To enhance the brightness, press Fn + Home/End (decrease brightness). Hit F6 (for brighter display) or F5 (decrease brightness).

A ThinkVision monitor is what?

High-end computer monitors called ThinkVision displays are produced, developed, and designed by IBM and Lenovo. ThinkVision monitors. IBM or Lenovo developers

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