Apps SilverCloud Android Apple Devices App User Guide
- June 9, 2024
- APPs
Table of Contents
SILVERCLOUD USER GUIDE
ANDROID/APPLE DEVICES
How To Activate
To begin, open your app store (Google Play Store, or Apple App Store) and
locate the Silvercloud application. Once installed, open the Silvercloud app
on your mobile device. If you are a new user select the New User Registration
option located under <Sign in=. If you are a NEW user with LandAirSea you
must Register/create an account before activating a device.|
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Username and Password MUST be 6 characters long, it is case sensitive. *NO
SPECIAL CHARACTERS (i.e ! @ # $ % ), OR SPACES ARE ALLOWED.
A valid email address must be entered to ensure that you can receive all LAS
communications regarding the account.
The 4 digit pin will be used for security purposes. Customers should keep this
in a safe place as it allows full access to the account.
NOTE: If the account will not register, select/edit the Username as the
one you selected may be taken by another customer.|
Once the account is successfully created you will be taken directly to
Activate Device. This can be used for ALL Real Time Tracking device
activations. You can scan the QR code or enter the serial number manually.
NOTE: Existing users will skip the registration process, and login to their
existing account. Select Activate Device to reach this page.|
Once the serial number is added you have to choose a data plan subscription of
month to month or pre-pay for 6 month (10% discount), 12 month (25% discount),
2 year (50% discount)
NOTE: Monthly Plans can be canceled at any time, and will AUTO RENEW
on the date of activation every month. Prepaid 6mo, 1yr, and 2 year MUST**
be renewed by the customer at the end of the term or the device will be
deactivated. These can not be paused mid term, and will remain active for the
full timeframe.|
After the plan is chosen it will provide an overview for review, then request
the payment information. After the Payment method is Saved and they read the
Terms and Conditions. <Click the box…= agreeing to our terms and conditions=.
The unit will be activated and appear on account.
*Canada is a Postal Code
Under the device list the new unit should be there and will need to be turned on and taken outside or on a 10-15 minute walk or test drive.
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Application Navigation
When opening the application you will be presented with your main menu options
at the bottom of the screen.
Device List will allow you to select a specific device to view.
View All will allow you to see all devices on the map at the same time.
Activate Device is where you will go to activate a unit to the account.
Resources is where you will be able to access the account management, and
other helpful features.|
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Device List: allows you to view a list of all devices attached to the
account with the current approximate address for each device. From here you
can select a specific device to view on the map, and access the device menu
options.
When an individual device is selected you will be taken to the device’s
current mapped location, and can watch the live tracking of the unit. You will
be presented with the menu options for the unit.
- Sharespot
- History
- Fence (Insta-Fence)
- Lights
- Energy Saver
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While viewing the live map of a particular unit you can tap the icon to view
the last known information delivered by the device. This includes the date,
time, approximate address, battery, and the approximate gps and cellular
connection strength. When looking at this pop up you will see a blue <i= in
the upper right corner. This can be used to get directions to the current
location. To accomplish this tap the <i= symbol, and you will be taken to a
new page. This shows the same information, but the address is now a clickable
link. Simply tap the address to automatically open your maps program, and get
navigation directions to the last reported location of the unit.|
LandAirSea Systems – Using The Share Spot Feature
Sharespot: Sharespot allows the user to share the location of a single
device with anyone who has access to the link. This will open up a web page
displaying the current location of that device. Anyone with this link can view
the device real-time but does not have access to account features or any other
devices on the account.
NOTE: Sharespot must be deleted via the web portal, and can not be
removed using the app. To disable the link please access your account at
www.landairsea.com.
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https://youtu.be/M_7PpF2xDvI
History: Use the history option to select a specific unit to view the
recorded path. Once selected you will be able to select a time frame from
these options (Today, Yesterday or select day). If you receive an <Error=
message the unit likely has no location history within the time frame
selected.
The <Show Path= selector will display a green line indicating the completed
path of the device. The <Auto Center= selector is used to lock the screen view
on the moving device during playback; if turned off the user can manipulate
the map freely.
When looking at the historical playback you can tap the blue dot to see the
time/date stamp for the location shown.|
LandAirSea Systems – Using the Fence Feature
Fence: Is a Temporary perimeter that allows you to receive an alert via the mobile app when the device/asset exits the fence area created. After the alert is received the fence will be deleted on its own. Phone settings must be set to ALLOW Notifications for the SilverCloud App for this feature to work. This can be located in your mobile devices settings.
NOTE: If the visible red circle disappears from the app view without the device moving the fence is still in place, and the visual indicator has merely been removed from the app.
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LandAirSea Systems – Using the Lights Feature
Lights: Allows you to disable the LED lights on your hardware. This will
cause the unit to appear to be powered off.
When you send the device a LED / ON or LED / OFF command the unit will need to
be connected to the cellular network to accept the instruction over the air.
This process is NOT immediate and will be dependent on a good cell connection.
To establish this the unit will need to be in motion, or wait for the
prescribed wake up time to be able to reconnect.
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LandAirSea Systems – Using the Energy Saver Feature
Energy Saver: You have the option to put your unit on a <timer= versus
live tracking. Meaning that the unit will only give a location on the timed
interval that is selected. By placing a unit into an Energy Saver mode it will
NOT wake up with movement. Real Time live tracking will no longer be provided,
and the unit will report ONLY the data collected at the selected time.
NOTE: When reverting the unit back to the Full Tracking option the unit
will need to wait for the next scheduled update to receive the change. At that
time the unit will return to the movement tracking.
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View All: The View All option will show you all units currently activated
on the account at once. You can manipulate the map to zoom in on a specific
unit. You can tap a device icon to see the current status of the device. You
will not have the Sharespot, History, Lights, Energy saver menu in this area,
and will need to navigate through Device List to access these features.|
Resources
Helpful Videos – Provides visual walkthroughs of features.
FAQs – Useful tab to answer questions some of our most asked questions
Manage Devices – This will allow you to Change the Data plan of your
device (monthly plan’s only available once per month), and edit the device
icon/label.
Manage Payment – Allows users to access current payment information or
add new cards for future payments.
Account Management – You can use this to view your account information,
cancel service, and change your password.
App Settings – Changes to ( Auto-Center , Keyboard, Show me on
Map , Map view, Time Zone , Icon Movement and App tutorials)
Contact Support: Use this feature to reach out to our support team via
847-462-8100,
support@landairsea.com, or via text message.| 
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Manage Devices Options:
- Device Editor – Change the icon, or device label
- Change plan
- Deactivate – Cancel
**Plan changes can only be performed once a month
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Device Editor
Device Name: Delete the serial number, and enter the label of your choice.
Icon: Select the downward arrow to view the icon options and select the one you would like.
Select save when complete
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Manage payment method:
You can add/change/update a payment method for your next upcoming payment
You can not remove a current payment method unless you have added a new
card.
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App Settings: In this area you will be able to change certain app
settings to your preference.
Auto Center: When selected this ensures that your device remains centered
on the map.
Numeric Keyboard: When searching a unit in the device list this will
change your keyboard to number one.
Always Show <Me= on map: When selected this will show your phone’s
location as a blue dot with a lighter blue halo surrounding it on the map.
Map Types: Here is where you can select either Satellite, or Map view.
Time Zone: When selected you will be presented with a list of time zones.
Select the zone appropriate for your area.
App Tutorial: This will take you to a full video tutorial for the
application features.
Icon Movement: Quick will cause the movement of the icon to be jerky, and
smooth will allow the icon to glide across the map while traveling between
update points.
Low Battery Warning: You will automatically see your unit highlighted in
red in the device list when the battery reaches 20% or lower. You can disable
this feature here.| 
Account Suspended
When an account receives a suspended notice the most common reason is a declined payment.
You can follow the prompts to regain access to your account.
If you experience an issue submitting payment, you will need to contact LAS Billing billing@landairsea.com.
**The device will continue to track / keep historical data for a certain period of time before the device is deactivated.
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Forgot Login Credentials
Forgot Username: If you have forgotten your username you can retrieve it
from the app with the 4 digit pin.
Click on Forgot Username|
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This will require the email used to create the account and PIN# to retrieve
Username
Once the email and PIN have been verified, the App will provide you with your
account username. NOTE: If you have multiple accounts you will be provided
with all usernames associated with your email address.| 
If you do not have the PIN, an email providing the username will be sent
to the email on record| 
Forgot Password: If you have forgotten the password you can retrieve it
from the app with the 4 digit pin.
Click on Forgot Password.NOTE: Please log in using your username (NOT Email)|
You will need to provide the username and email address
**It will only be sent to the email on file, and only if the email provided
and the email on file match.| 
Customer’s without the PIN, will be sent an email with a computer generated
password. Customers will be able to access the account and change the
password.| 