TOPDON Phoenix Lite 2 Bi-Directional Scan Tool User Manual
- June 9, 2024
- TOPDON
Table of Contents
TOPDON Phoenix Lite 2 Bi-Directional Scan Tool
FAQ
Q: The tablet cannot be turned on after being fully charged
| Possible Cause | Solution |
|---|---|
| The tablet has been standby for too long, and the battery drains. | Charge it |
for over 2 hours before turning it on.
Problem of the Charger.| Please contact the dealer or TOPDON after-sale
service for timely support.
Q: Why cannot register?
A:
| Possible Cause | Solution |
|---|---|
| The tablet isn’t connected to a network. | Make sure the network is stable. |
| Your email address may have been registered already. | Use another valid email |
address.
There is no verification code in the email box.| Check if the email address is
valid and resent the code.
Server problem.| Server maintenance. Please try again later.
Q: Why cannot login?
A:
| Possible Cause | Solution |
|---|---|
| The tablet isn’t connected to a network. | Make sure the network is stable. |
The user name or password is not correct.
| • Check the user name and password.
Contact TOPDON after-sales
support to get the user name and password.
Server problem.| Server maintenance. Please try again later.
Q: Why can’t activate the equipment?
A:
| Possible Cause | Solution |
|---|---|
| The tablet isn’t connected to a network. | Make sure the network is stable. |
The serial number and activation code are not correct.
| Check the serial number and activation code and make sure they are correct
(serial number 12 digits, activation code 8 digits).·
The activation code is invalid.| Contact TOPDON after-sales service to get
support.
The configuration is empty.| Contact TOPDON after-sales service to get
support.
Q: The tablet is not activated while updating?
A:
| Possible Cause | Solution |
|---|
The MDCI dongle may not be activated in the registration process.
| Activate the MDCI dongle as follows: Tap “User lnfor” -> “Activate MDCI”-> Input the correct serial number and activation code -> “Activate”.
Q: There is no power in the MDCI dongle after connecting to the vehicle’s
DLC port.
A:
| Possible Cause | Solution |
|---|
Poor contact of the MDCI dongle.
| Plug out the MDCI dongle, and then plug it in again.
Poor contact of vehicle’s DLC port.| Plug out the MDCI dongle, and then plug
it in again.
Too low voltage of the vehicle battery.
|
Recharge the vehicle battery. Replace the vehicle battery if it is damaged.
Fuse blown.| Check the fuse of the OBD module.
Q: The tablet cannot establish a connection with the MDCI dongle.
A:
| Possible Cause | Solution |
|---|
Poor contact of the MDCI dongle.
| • Plug out the MDCI dongle, and then plug it in again.
Perform the MDCI Bluetooth pairing again.
The firmware is damaged.
| Enter the settings and tap “Fix Connector Firmware/System” to fix the firmware.
Q: Can I use other chargers to charge the tablet?
A: No, please use the original charger provided by TOPDON Any damage and
economic loss caused by using the improper battery charger will not be our
responsibility.
Q: How to save the battery power?
A: Please switch off the screen while the tablet is idle, or set a short
standby time, or reduce the brightness of the screen.
Q: Are there non-standard OBDII adapters in the box?
A:Yes.
Q: Communication error with vehicle ECU?
A: Please confirm the following cases:
- Whether the diagnostic MDCI dongle is correctly connected.
- Whether the ignition switch is ON.
Or, send your vehicle’s year, make, model, and VIN data to us via the “Feedback” feature for timely technical assistance.
Q: Failed to get access to the vehicle’s ECU system?
A: Please confirm the following cases:
- Whether the system is available in the vehicle.
- Whether the MDCI dongle is correctly connected.
- Whether the ignition switch is ON.
Q: The MDCI dongle is missing.
A: Please contact the dealer or TOPDON after-sale service for timely support.
Q: Error of the diagnostic software.
A: Please operate as follows:
- Tap “Feedback” to send specific problems to us for technical support.
- Tap the vehicle software icon, and hold it to uninstall the corresponding software, and then enter the upgrade center to download and install the new version.
Q: The downloaded diagnostic software is inconsistent with the serial
number.
A: Selected the wrong MDCI dongle.
Enter the “User Info” -> “MDCI” -> select the right MDCI dongle.
FCC Statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
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