Shark HV370 Series Rocket Pro Corded Stick Vacuum User Guide
- June 8, 2024
- Shark
Table of Contents
Shark HV370 Series Rocket Pro Corded Stick Vacuum User Guide
IMPORTANT SAFETY INSTRUCTIONS
To reduce the risk of electric shock, this vacuum cleaner has a polarized plug
(one blade is wider than the other). As a safety feature, this plug will fit
into a polarized outlet only one way.
If the plug does not fit fully into the outlet, reverse the plug. If it still
does not fit, contact a qualified electrician.
DO NOT force into outlet or try to modify to fit.
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:
GENERAL WARNINGS
When using an electrical appliance, basic precautions should always be
followed, including the following:
-
Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
-
Use only identical replacement parts.
-
Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum
for any purpose other than those described in this manual. -
Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
-
The use of an extension cordis NOT recommended.
-
This vacuum cleaner contains no serviceable parts.
USE WARNINGS -
This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children. -
Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
-
DO NOT handle plug or vacuum cleaner with wet hands.
-
DO NOT use without filters in place.
-
Only use Shark® branded filters and accessories.
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DO NOT damage the power cord:
- a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
- b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
- c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
-
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
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DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
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Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
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DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
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Use extra care when cleaning on stairs.
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DO NOT leave the vacuum cleaner unattended while plugged in.
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When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
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DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
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Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
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DO NOT use to pick up:
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a) Liquids
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b) Large objects
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c) Hard or sharp objects (glass, nails, screws, or coins)
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d) Large quantities of dust (drywall dust, fireplace ash, or embers).
DO NOT use as an attachment to power tools for dust collection. -
e) Smoking or burning objects (hot coals, cigarette butts, or matches)
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f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
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g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
-
-
DO NOT use in the following areas:
- a) Poorly lit areas
- b) Wet or damp surfaces
- c) Outdoor areas
- d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint,
paint thinners, mothproofing substances, or flammable dust)
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Turn off all controls before plugging in or unplugging the vacuum.
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Unplug from electrical outlet when not in use and before any maintenance or cleaning.
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Hand wash with water only.
Washing with cleaning chemicals could damage the unit. -
During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush roll.
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Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
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Make sure the dust cup and all filters are in place after routine maintenance.
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If provided, secure the power cord around the two cord hooks during storage.
ASSEMBLY
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Insert Wand into Floor Nozzle.
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Insert Handheld Vacuum into wand.
Ensure all connections click securely into place.
BRUSHROLL INDICATOR LIGHT
WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?
- Solid Green: The brush roll is spinning and working as it should.
- Solid Red: There is a jam in the brush roll area. Turn your vacuum off and remove any blockages in the nozzle.
- Flashing Red: The motorized floor nozzle is overheating. Turn your vacuum off and wait a minimum of 60 minutes for it to cool down.
SETTINGS
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Slide switch to the bottom to turn off power. To begin vacuuming, slide switch to the appropriate setting.
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Bare Floor/Small Area Rugs
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The brush roll spins slowly to clean bare floors and small area rugs.
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Carpet
The brush roll spins faster to pick up debris below the surface of your carpets.
NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please
use setting II, Carpet.
NOTE: Select Carpet for stuck-on dust and debris
CLEANING MODES
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To clean floors, step on floor nozzle and tilt handheld vacuum back.
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Detach the wand for more reach to clean baseboards, ceiling fans, window sills, and other hard-to-access areas. Stand the vacuum upright, then step on the foot pedal of the floor nozzle and pull the wand up to detach it.
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Press the Wand Release button to lift the handheld vacuum off the wand. Great for cleaning stairs and furniture.
NOTE: All accessories are compatible with both the wand and the handheld vacuum.
STORAGE
ONBOARD HOOK
Press the wand release button on the top of the wand to detach the handheld
vacuum. Align the catch on the bottom of the handheld vacuum with the storage
hook on the wand. Slide the handheld vacuum down so it hangs from the hook.
Wrap the cord around the two cord hooks, starting with the top hook, leaving a
little slack.
WALL MOUNT
For convenient storage above the floor, a wall mount is available for
purchase on sharkaccessories.com. It comes with hardware and an instruction
sheet with a mounting template.
AVAILABLE ACCESSORIES
NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.
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A. Crevice Tool
Clean in corners and other tight spaces or reach baseboards and ceilings with this slim crevice tool. -
B. Dusting Brush
This brush dusts and cleans delicate surfaces. Great for use on fans, blinds, lampshades, and keyboards. -
C. Upholstery Tool
Picks up pet hair, dust, and large debris from mattresses, couches, curtains, and other delicate upholstered fabrics. -
D. Pet Multi-Tool
A single convertible tool for cleaning tough pet messes two ways: use the stiff bristle brush to clean stuck-on debris, or take off the bristles to reveal an upholstery tool perfect for removing stubborn pet hair and large piles of debris. -
E. Pet Crevice Tool
Two cleaning tools in one. The crevice tool gives you extended reach to clean in tight spaces, while the soft brush is ideal for dusting delicate surfaces. -
F. Anti-Allergen Dust Brush
This brush features nylon fiber bristles specifically designed for removing fine dust and allergen particles from the most delicate
surfaces. -
G. Mini Motorized Brush
Powered by a motor, this small brush removes the clingiest pet hair and extracts dirt, dust, dander, and allergens from deep inside pillows, upholstery, and carpets. -
H. Under-Appliance Wand
Clean under and behind hard-to-move appliances and furniture with this adjustable 36” tool. Flip the extension piece over to clean the underside of appliances. -
I. Home & Car Detail Kit
Deep-clean your car like a professional detailer, or clean hard-to-reach areas in your home.
Micronized tools let you clean around delicate objects and access the tightest spaces like car vents and computer keyboards. -
J. Large Accessory Bag
This convenient accessory storage bag measures 32 cm x 70 cm and fits the Under-Appliance Wand. Smaller size available at sharkaccessories.com -
K. Onboard Storage Clip
This removable clip attaches to your vacuum. The clip can store up to two accessories at a time while you clean. -
L. Wall Mount
Install the mount to hang your vacuum on the wall for convenient storage. Includes screws, anchors, and instruction sheet with mounting template for easy installation.
MAINTENANCE
IMPORTANT: Unplug the vacuum before performing any maintenance.
EMPTYING THE DUST CUP
Empty the dust cup each time you vacuum and periodically during cleaning,
when debris in the dust cup reaches the MAX fill lin
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Press the wand release button and lift the handheld vacuum off the wand.
-
To remove the dust cup from the handheld vacuum, squeeze the two Dust Cup Release buttons at the same time and pull out the dust cup. Press the Empty button on the front of the dust cup.
OR
With the dust cup attached to the handheld vacuum, press the Empty button on the front of the dust cup.
CLEANING FILTERS
Regularly clean and replace the filters to keep your vacuum’s suction power
optimal.
IMPORTANT: To prevent damage, rinse filters with water ONLY. DO NOT use
soap. Allow filters to air-dry for at least 24 hours before reinstalling them
to prevent liquid from being drawn into electric parts.
-
The Pre-Motor Filters should be washed once a month.
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The Post-Motor Filter should be washed once every year.
REPLACEMENT FILTERS
Replacement Pre-Motor Filter Kit
XPMFK320
Replacement Post-Motor Filter
1084FTV320
NOTE: The pre-motor filters should be replaced every 2.5 years.
The post-motor filter should be replaced every 3 years.
CHECKING FOR BLOCKAGES
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Remove the wand from the handheld vacuum and check all dust cup intake openings.
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Detach the wand and check it for blockages.
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Detach the wand. Turn the floor nozzle over and use the edge of a coin to open the three locks on the bottom of the floor nozzle.
Tilt back the neck of the nozzle and check openings for blockages.
To reinstall the cover, line it up, then press down until it clicks into place.
Use the edge of a coin to close the three locks on the bottom of the nozzle.
CLEANING THE BRUSHROLL
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To access the brush roll, flip the floor nozzle over and use the edge of a coin to open the three locks on the bottom of the floor nozzle.
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Run scissors along the groove in the brush roll to cut or clear away any string, carpet fibers, hair, or other debris.
To reinstall the cover, line it up, then rotate down until it clicks into place. Use the edge of a coin to close the three locks on the bottom of the nozzle.
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
- Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting them in the vacuum.
- Dust cup may be full; empty dust cup.
- Check floor nozzle for blockages; clear blockages if required.
- Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs.
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- Turn off the unit to disengage the brush roll. To restart, slide the power switch to setting I, Bare Floor/Small Area Rugs.
Brush roll does not spin.
- If Brush roll Indicator light is red, that means there is a blockage in the brush roll area. Immediately turn off and unplug vacuum and remove blockage. Plug in vacuum and turn it on.
- If Brush roll Indicator Light on the floor nozzle is green, the blockage has been successfully cleared. If the light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the
motor.
Perform the following steps to restart:
- Turn vacuum off and unplug it.
- Empty dust cup and clean filters (see Maintenance section).
- Check for blockages in wand, accessories, and inlet openings.
- Allow unit to cool for a minimum of 60 minutes.
- Plug in vacuum and turn it on.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized
retailers of Shark Ninja Operating LLC.
Warranty coverage applies to the original owner and to the original product
only and is not transferable.
Shark Ninja warrants that the unit shall be free from defects in material and
workmanship for a period of five (5) years from the date of purchase when it
is used under normal household conditions and maintained according to the
requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
- The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
Shark Ninja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
-
Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
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Any unit that has been tampered with or used for commercial purposes.
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Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
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Consequential and incidental damages.
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Defects caused by repair persons not authorized by Shark Ninja.
These defects include damages caused in the process of shipping, altering, or repairing the Shark Ninja product (or any of its parts) when the repair is performed by a repair person not authorized by Shark Ninja. -
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty period, visit sharkclean.com/support
for product care and maintenance self-help.
Our Customer Service Specialists are also available at
1-800-798-7398 to assist with product
support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may
better assist you, please register your product online at
registeryourshark.com and have the product on
hand when you call.
Shark Ninja will cover the cost for the customer to send in the unit to us for
repair or replacement.
A fee of $24.95 (subject to change) will be charged when Shark Ninja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-800-798-7398 to
initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and
have the product on hand when you call, so we may better assist you. A
Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the above may not
apply to you.
TECHNICAL SPECIFICATIONS
- Voltage: 120V~, 60Hz
- Watts: 500W
REGISTER YOUR PURCHASE
Scan QR code using mobile device
Scan Me
Benefits of registering your product and creating an account:
- Get easier, faster product support and access to warranty information
- Access troubleshooting and product care instructions
- Be among the first to know about exclusive product promotions
TIP: The model number is on the rating label behind the dust cup.
TIP: The date code is on one of the prongs of the power cord plug
CUSTOMER SUPPORT
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of
your new
Shark® Rocket®.
Shark Ninja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com
Illustrations may differ from actual product.
We are constantly striving to improve our products; therefore the
specifications contained herein are subject to change without notice.
For Shark Ninja U.S. Patent information, visit
sharkninja.com/patents
ROCKET and SHARK are registered trademarks of SharkNinja Operating LLC.
© 2021 SharkNinja Operating LLC.
**
@sharkcleaning
**
Documents / Resources
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Shark HV370 Series Rocket Pro Corded Stick
Vacuum
[pdf] User Guide
HV370 Series Rocket Pro Corded Stick Vacuum, HV370 Series, Rocket Pro Corded
Stick Vacuum, Corded Stick Vacuum, Stick Vacuum, Vacuum
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