LUCIDE ENRICH PRO OTC Hearing Aids Instruction Manual

: June 9, 2024
: LUCIDE

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LUCIDE ENRICH PRO OTC Hearing Aids

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Welcome

We’re thrilled to help you enjoy more of everything you love again.
Please read these instructions ﬁrst to tap into the full potential of your device.
Thank you for choosing Enrich® Pro

WARNING: If you are younger than 18, do not use this.

You should talk to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss should see a doctor, preferably an ENT, because they may need medical testing and management. Hearing loss can affect speech and learning, so professional ﬁtting and continuing care are also important.

WARNING: When to See a Doctor

If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT).
Your ear has a birth defect or an unusual shape.
Your ear was injured or deformed in an accident.
You saw blood, puss, or ﬂuid coming out of your ear in the past 6 months.
Your ear feels painful or uncomfortable.
You have a lot of ear wax, or you think something could be in your ear.
You get really dizzy or have a feeling of spinning or swaying (called vertigo).
Your hearing changed suddenly in the past 6 months.
Your hearing changes: it gets worse then gets better again.
You have worse hearing in one ear.
You hear ringing or buzzing in only one ear.

WARNING: This hearing aid should not cause pain when inserting it.

Remove this device from your ear if it causes
pain or discomfort when you insert or place it.
To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your pain or discomfort doesn’t go away, contact your hearing healthcare professional. You can also report this to FDA as an adverse event according to the instructions that appear later.

Caution: This is not hearing protection.

You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you consistently need to turn the volume down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip, gets stuck in your ear, and you can’t easily remove it with your ﬁngers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part farther into your ear, injuring your eardrum or ear canal, possibly seriously.
Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional.

Note: What you might expect when you start using a hearing aid.

A hearing aid can beneﬁt many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difﬁculty hearing over the noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many people ﬁnd that training or counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations that make you tired from listening–for example, noisy environments.
Note: Tell FDA about injuries, malfunctions, or other adverse events.
To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events,” and might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch or call 1-800-FDA-1088. You can also download a form to mail to FDA.

What’s Inside

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1 pair of Enrich® Pro Hearing Aids
3 pair Assorted Tips
2 pair of Sound Tubes
Hard Case
Cleaning Tool
312 Batteries
User Manual

Getting To Know Enrich® Pro

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Choosing the Correct Ear Tip

We have included a number of different tips for you to find the perfect fit. The tip should fit snuggly enough to seal the ear, while not being uncomfortably too tight. Some experimentation may be necessary. There are two types of tips: Open Fit and Fully Occluding

Sound Tubes

We have included two pairs of tubes for you to find the perfect fit: Large and Small. Left = Blue, Right = Red

ATTACHING SOUND TUBES

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REMOVING SOUND TUBES:
Grasp the base of tube and gently twist the thin acoustic tube nozzle firmly. Do not pull the tubing itself, as it can become stretched and distorted.

Inserting Your Hearing Aids

Inserting your hearing aids for the first time can be challenging. There can be feedback (whistling) if your hearing aids are not fully inserted so we suggest you practice inserting them without the battery until you have perfected this process.

Grasp the unit between your thumb and forefinger.
Place unit over ear as shown.
When positioned correctly the hearing aids are practically invisible.
Gently push the ear tip into the ear canal.
Tuck the concha lock into the bowl of your ear.
To remove the instrument, it is important to grasp the instrument itself. Please do NOT pull on the tubing to remove the hearing aids as this can stretch and distort the tubing and may void the warranty.

Operation

POWER ON: Close battery door with battery inserted. You will hear the unit turn on.
POWER OFF: Open battery door.

Battery Information

Your hearing aids are powered by a type 312 battery. For the best performance we recommend using a zinc-air battery.
INSERTION: Remove the adhesive label and wait thirty seconds for air to activate the battery. Wipe any moisture off the battery surface. Open the battery door and with the positive side up, insert battery into the battery door.
REMOVAL: Open the battery door and lift the battery out
of the battery door. When your battery is low and needs replaced you will hear the low battery voice prompt. The prompt will be repeated every 15-20 minutes until the battery is changed. Expected battery life: 5-7 days

How To Adjust Volume

Press and release rocker switch UP to raise volume
Press and release rocker switch DOWN to lower volume
You will hear a quick double tone indicating volume has been adjusted. If you do not hear the tones, this indicates you have reached the maximum or minimum hearing volume level. Always ensure the volume is at a comfortable listening level.You will hear a quick double tone indicating volume has been adjusted. If you do not hear the tones, this indicates you have reached the maximum or minimum hearing volume level. Always ensure the volume is at a comfortable listening level.

Profiles

Your hearing aids feature two listening profiles.

General Listening:
Automatically selected when the hearing aids are turned on and will amplify higher frequency sounds. This is the best choice for most listening situations.
Music/Concert
Best when listening to music or attending a concert where low frequency sounds need to be amplified.

Profile Selection

Hold rocker switch UP/DOWN for 2 seconds to cycle through profiles. A two-beep prompt will announce the profile change. Press and hold again to cycle through the profiles.
You should evaluate the different profiles for each listening environment to determine which is the best, most comfortable sound.

General Product Care

The most common cause of instrument failure is wax buildup and it is the easiest to avoid. By wiping your hearing aids with a soft, dry cloth every day and carefully removing any traces of wax and debris, you will reduce wax buildup. A brush is provided to further assist you in cleaning your instrument.
Use the brush provided to enhance the Cleaning Tool your cleaning by lightly brushing
the sound ports. It is important to keep your hearing aids as clean as possible to maintain maximum performance and durability.
To clean your ear tips, disconnect them from the hearing aid and then wash them in lukewarm water with mild detergent. Dry thoroughly before reconnecting.
Remember to remove the hearing aids before showering or bathing to avoid water damage to the devices.

General Product Care

Your hearing aids are delicate, precision electronic devices and require special care and handling that should be provided to such devices. Please read and follow the listed precautions to ensure quality performance and long instrument life.

Remove batteries when hearing aids will not be in use for prolonged periods of time.
Do not throw or drop your hearing aids.
Do not immerse hearing aids in liquid
Do not wear during bathing, showering or swimming
Store out of the reach of children and pets.
Do not expose hearing aids to excessive heat, such as stove top, microwave, dash board of a hot car, or hair dryer.
Do not expose the hearing aids to chemicals such as hair spray, insect repellent, perfume, or cosmetics.
Do not use the product with higher volume for a long period of time, in order to avoid hearing damage. Stop using if discomfort occurs.
Do not disassemble the device
To avoid possible electromagnetic radiation, the devices should be removed in any high frequency, heat treatment or operation, radiotherapy and strong magnetic field environments.
Please avoid use in a potentially explosive or dangerous situation.
Only qualified accessories should be used with this device.
Take off the hearing aids at night.
Please keep the surface of hearing aids clean, clean wax build up in tips.
Please use the Rocker Switch correctly, avoid excessive force as far as possible.
Special Note: Your hearing aids are built with the finest quality materials. However, in rare instances an individual may experience sensitivity to the materials used. Please consult with your physician if you exhibit any signs of skin irritation, allergic reaction, or accelerated accumulation of cerumen (wax).

Troubleshooting

ISSUE	POSSIBLE CAUSE	SOLUTIONS
No/Low sound output	Low battery	Replace Battery

Volume set too low

| ****

Increase the volume to a comfortable level

Tip not inserted properly| Re-insert the tip
Hearing aid is damaged| Contact Customer Service for assistance

A significant change in your hearing

| Contact your hearing health care professional for an exam. Engage Customer Service can recommend a specialist in your area

Still, have issues? Reach out to us at 866–202–2527 or chat with us at lucidhearing.com and our specialists will be happy to help you.
Your satisfaction is our number one priority!

ISSUE	POSSIBLE CAUSE	SOLUTIONS
Whistling/ Feedback	****

Tip not inserted properly

| ****

Reinsert hearing aid tip

Dome tip damaged or is the wrong size

| Replace dome tip with a new tip

Wax build-up in the ear canal

| Talk to your doctor or a hearing healthcare professional about how to best clean your ears

Hearing aids not turning off

| ****

Battery door closed

| ****

Open battery door

Device is not comfortable

| ****

Tips too large or too small

| ****

Try a different size dome tip

Tube is too large or too small

| ****

See Tube Fit Guide (included)

Technical Data

ANSI TEST

Warranty

Lucid Hearing OTC products are risk free with a 60 day return period and a 1 year manufacturer’s warranty. To file a claim please call us at 866-458-8947.

Warranty Warning:
Please do not attempt to make repairs yourself. Doing so could cause additional damage and will void any warranties.

Do not throw or drop your instruments.
Do not immerse hearing instruments in liquid or water.
Do not wear during bathing, showering, or swimming.
Do not expose instruments to excessive heat, such as a stove top, microwave, dashboard of a hot car, or hair dryer.
Do not expose the instruments to chemicals such as hair spray, insect repellent, perfume, or cosmetics.
Do not disassemble the device.
Avoid use in potential explosive or dangerous situations.

Battery Safety

CAUTION – Battery Safety Information Hearing Aid Batteries are Dangerous if Swallowed

Keep hearing aids out of the reach of children or anyone who may accidentally swallow them. Never put hearing aids in your mouth for any reason. Do not store in pill containers where they may be mistaken for medication and swallowed. Do not attempt to remove batteries from your device, see your hearing care professional. Do not use any other rechargeable battery; Batteries of low quality may leak and cause bodily harm. Batteries with incorrect voltage may cause damage to your device. They may explode and cause serious injury. Do not expose your hearing aid to heat, such as an open flame, microwave, or oven. There is a risk that they will explode and cause serious injury.
Visit http://www.poison.org/prevent/battery.asp to learn more important information about battery safety.
If a battery or hearing instrument is swallowed, see a
doctor immediately and call the National Capital Poison Center, at 202-625-3333.

Environmental Conditions Storage and Transport: 10° to 30°C Charge Conditions: 0° to 45°C Operational Conditions: 0° to 50°C

Disposal of Instruments

Waste from electronic equipment must be handled according to local regulations.
WARNING: Risk of Fire and Burns. Do not Open, Crush, Heat above 60°C/131°F or incinerate. Do not short circuit. If bulges severely, discontinue use.

Manufactured by: SoundQuest 806 Beaver Street Bristol, Pa 19007
Distributed by: Lucid Hearing Holding Company, LLC PO BOX 535596 Grand Prairie, TX 75053

lucidhearing.com