SOBERLINK 2A8ZY-3900 Remote Alcohol Monitoring Devices User Guide
- June 2, 2024
- SOBERLINK
Table of Contents
Device Quick Start Guide
Device Diagram
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Accessories
Device Charger
Insert the large end of the cable into the charging base and insert the USB-C
(small end) into the port on the bottom of the Soberlink Device.
Plug the charging base into an electrical outlet.
Mouthpiece
Insert the small, flanged end of the Mouthpiece into the Device.
Note: Always use a Soberlink Mouthpiece when submitting a test.
Device Case
To protect the Device when not in use, keep it stored in the Device Case.
The Mouthpiece can be stored inside the Device Case.
Download the App
Search Soberlink Connect and download the App.
Note: In the Apple App store make sure to download the Soberlink Connect App not the SLBLUE App.
Pair New Device
Make sure Bluetooth is enabled on the iOS or Android device. Open the
Soberlink Connect App and follow the screen prompts. 
Preparing to Submit a Test
This document, and any other provided training material, should be fully
understood by the user before submitting a test.
The Device must be activated before submitting a test. To activate call
Soberlink at 714-975-7200 or contact
your Treatment Provider.
Wait 20 minutes after eating, drinking, or smoking before submitting a
test.
Failure to wait may result in inaccurate test results.
Rinsing out the mouth with water does not act as a substitute for the
20-minute waiting period. 
To ensure proper device function keep it fully charged. To avoid damage or
injury caused by the product only use accessories provided by the
manufacturer.
Find an area free from alcohol, cleaners, solvent vapors, and smoke before
submitting a test.
Use the Device within the operating temperature range (32°F -113°F).
Breathe normally before submitting a test.
Remove sunglasses, hats, or other objects covering the face.
Submitting a Test
Open the Soberlink Connect App. The App should remain open for the duration of
testing.
Press the Power button to turn on the Soberlink Device.
Follow the prompts on the App, and wait for the green light to flash before
submitting a test.
When prompted to blow, look directly into the camera, breathe in deeply and
deliver a firm, continuous breath for 4 seconds. The Device will click when
the test is complete.
Note: Do not hold the mouthpiece or obstruct the camera.
The test results will take approximately 30 seconds to display on the App and
send to the Sober Sky Web Portal. Once the test has successfully sent, close
the App.
Note: After a positive BAC (Breath Alcohol Concentration) is received, wait 15 minutes before submitting another test.
Client Text Notifications
Once a schedule is enabled on the Sober Sky Web Portal, Soberlink’s automated system will send text message reminders directly to the Client’s phone.
Note: Upon entry of a mobile number on the Sober Sky Web Portal, the Client will receive a text message and must respond as instructed in order to Opt-in to notifications.
30574
You have requested to receive Soberlink Alerts. Reply with YES to start.
30574
REMINDER TEXT: This is your 8:00 AM PST test reminder.
Reminder texts are sent before and during the test window.
30574
MISSED TEST : You have missed 1 or more tests. Send a test now.
Missed notification after test window closes
30574
RETEST REQUIRED: A test is required at 8:18 AM PST.
Notification of retesting requirement
Device Operating Information
Technical Specifications
| Dimensions | 4.75” x 2.5” x 1.25” |
|---|---|
| Weight | 5.3 oz. (150 grams) |
| Sensor Technology | Deep lung, Dart fuel-cell sensor |
| Battery Type | Lithium-ion rechargeable battery, holds 10+ days |
| Power Supply | USB-C charger, Output: 5V 1A |
| Breath Sample Duration | 4 seconds |
| Operating Temperature | 32°F – 113°F (0°C – 45°C) |
| Relative Humidity | 80% non-condensing up to 87 degrees F (31°C), decreasing |
linearly to 50% non-condensing at 104 degrees F (40 C°)
Min. Ambient Air Pressure| 0.74 atm
Pollution Degree| 2
Sensor Accuracy| .+/- .005 BAC
Detection Range| .000 – .400% BAC
Calibration| Every 1,500 tests
Camera| Color, digital, infrared technology
Test Data| BAC, time of test, and photo
Components| Breathalyzer, mouthpieces, charger, case
Manufactured| ISO 9001, 14001, 13485, AS9100, and OHSAS 18001
Warranty| 1 year limited
The user does not need to perform any tests at start up, the Device performs a self-test when it is powered on and prior to a test submission. The self-test is meant to verify the proper operation of the test storage memory, alcohol fuel cell, and imager. Failure of any of these components indicates that the Device is unable to properly record test data. In this case, an error code is displayed to the user and testing will not proceed.
Safety
There are no anticipated risks or discomforts utilizing the Device, however, if the Device is used in rapid succession, dizziness may occur. For correct and effective use of the Device, always consult this manual to familiarize yourself with the nature of the potential hazard and actions to be taken to avoid them. The Device should not be used to determine if it is safe for the user to drive. To ensure proper Device function, keep it fully charged.
Troubleshooting
Predictable Use Problems
- Failure to use correct power supply
- Failure to re-charge the Device
- Failure to use provided Soberlink mouthpiece
- Failure to follow proper test preparation
- Failure to provide a sufficient breath sample(i.e. 4 continuous seconds)
- Failure to wait 20 minutes after eating, drinking or smoking before submitting a breath sample
- Failure to comply with the instructions prompted by the App
- Failure to wait 15 minutes between submitting breath samples
- Failure to activate the Device with the Sober Sky Web Portal
The table below lists a range of Device errors and is provided to help
eliminate confusion and prevent downtime by supplying troubleshooting steps.
FOR FURTHER ASSISTANCE, OR TO RETURN A MALFUNCTIONING DEVICE, CONTACT
SOBERLINK HEALTHCARE AT
SUPPORT@SOBERLINK.COM
OR714-975-7200.
| Error Code | Solution |
|---|---|
| 4000 – 10999 | Wait approximately 30 minutes and retest in an area with |
adequate cellular coverage. If error persists, disable cellular service and
attempt to submit a test via Wi-Fi connection. Alternatively, pair with
different iOS or Android device and attempt to submit a test.
Return the Device if error persists.
11000 – 11999| The Device is unable to perform a test. Follow the prompts on
the App screen and retest.
Return the Device if error persists.
12000 – 12999| Wait for the Device to power off, then power on the Device and
retest. Return the Device if error persists.
17000 – 17999| Ensure Bluetooth is enabled on the iOS or Android device and
that the Soberlink Device is properly paired. If error persists re-pair the
Bluetooth connection. If error persists, contact Soberlink Healthcare.
Maintenance and Warranty
If any equipment is used in a manner not specified by manufacturer, the
protection provided by the equipment may be impaired.
DO NOT use alcohol or other chemical cleaners to clean the Device, only water
and a soft cloth.
DO NOT submerge the Device in water.
Repairs of the Device may be performed only by Soberlink Healthcare or an
authorized service technician. Only original parts may be used in the Device.
For Warranty information, review the Soberlink General Terms and Conditions
found at www.soberlink.com/general-tc/.
Intended Use
The Soberlink Connect Device is intended to quantitatively measure alcohol in
human breath. Measurements obtained by this Device are used in the diagnosis
of alcohol intoxication.
For Prescription use and OTC use.
DEVICE RECALIBRATION IS REQUIRED AFTER 1,500 TESTS.
FAILURE TO DO SO MAY CAUSE INACCURATE TEST RESULTS.
Users will be notified in the Soberlink Connect App when the Device is nearing
recalibration.
The Device will need to be returned to the manufacturer for recalibration.
Contact Soberlink Healthcare at
support@soberlink.com, or
714-975-7200 to request a Return
Authorization number.
**Disclaimers**
- Do not use this Device to determine if it is safe for the user, or anyone else, to operate machinery or a motor vehicle.
- Do not drink and drive. Always use a non-drinking designated driver after consuming alcohol.
- Do not attempt to open the Device, or perform any maintenance on the Device.
- Do not blow any food, drink, or smoke into the Device.
- Do not drop the Device.
- Do not share mouthpieces.
The user’s manual or instruction manual for an intentional or unintentional
radiator shall caution the user that “changes or modifications not expressly
approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.”
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help
Contact Us
If you have any questions, please contact us
at support@soberlink.com or
844-975-7200.
Soberlink Healthcare LLC
16787 Beach Blvd. #211
Huntington Beach, CA 92647
Copyright 2022 Soberlink. All rights reserved.
QSG-ConnectST-22-001 | PN755-00004
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>