GOAL ZERO SHERPA 100AC Powerbank User Guide
- June 3, 2024
- GOAL ZERO
Table of Contents
SHERPA 100AC Powerbank
User Guide
CHARGE ME NOW
Make sure your Goal Zero Sherpa 100AC is fully charged before using or
storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.
IMPORTANT NOTE: When solar recharging your Sherpa 100AC, take note of the
voltages of the solar panels and do not exceed 22V. Individual solar panels,
or solar panels chained in series in excess of 22V cannot be used with the
Goal Zero Sherpa 100AC and can cause serious damage to the unit. For help on
chaining solar panels, call our Customer Solutions Center at
888-794-6250.
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions and cautions carefully before use to avoid personal
injury or damage to the unit and any connected products
Observe all Input/Output connectors ratings: To avoid fire or electrical shock
hazard, observe all ratings on unit, and products you intend to use; check
manuals for more information.
Use in a ventilated area: Ensure proper ventilation while in use and do not
obstruct fan openings on unit. Inadequate ventilation may cause damage to the
unit. During storage do not stack anything on top of unit.
DO NOT operate in wet conditions: In order to avoid short circuits or electric
shock do not allow unit to get wet. Let unit dry completely before using.
Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture on a
regular basis.
Shock or Fire Hazard: This Sherpa 100AC generates the same potentially lethal
AC power as a normal household wall outlet. Please use it carefully just like
using a normal AC outlet on the wall.
DO NOT insert foreign objects into outputs or ventilation holes.
Any manipulation to the unit or its components will void all warranties.
GET TO KNOW YOUR GEAR
CHARGE BEFORE USE ****
CHARGE ME NOW: Plug in and charge up before first use.
FROM USB: Plug into a USB-C port using the included USB-C cable and one
of the USB-C Power Delivery (PD) ports on the Sherpa. You can also purchase
one of our 65W USB-C chargers for a 2 hour recharge.
FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and
charge up from the sun using the 8mm input. For the best solar charging
performance, we recommend the Goal Zero Nomad 50 Solar Panel.
FROM AC or 12V: Utilize the 8mm port on the Sherpa 100AC with our
accessory 12V Car Charging Cable or the Sherpa Power Supply (sold separately).
Accessories are available from GoalZero.com. Give our
customer solutions center a call for help at
888-794-6250.
HOW IT WORKS
USING THE SHERPA
BUTTONS:
| Display | Turn on/off the display. |
|---|---|
| Turn wireless charging on/off. Button light is white when wireless charging |
is turned on and turns green when connection with device is made and charging
begins. Place your smartphone on top of the device over the black charging
square to begin charging.
USB| Turn on/off the USB-A ports.
AC| Turn on/off AC port.
INPUT↔ AUTO ↔OUTPUT| Slide switch on the back of the Sherpa to change
your USB-C ports between Input/Auto/Output. Input means you are inputting
power to your
Sherpa. Output means you are outputting power from your Sherpa.
TIPS for LAPTOP CHARGING via USB-C PD:
We recommend using a USB-C to USB-C cable when recharging enabled laptops.
Since USB-C PD ports are bidirectional, meaning they can function as an input
to charge the Sherpa or an output to charge other devices, plugging in a
laptop may cause the Sherpa to try charging from the laptop’s internal
battery, rather than charging the laptop. To fix this, slide the selector
switch on the back of the Sherpa to “OUTPUT”
PASSTHROUGH CHARGING:
The Sherpa can be charged and recharge other devices simultaneously. Keep in
mind that if you are outputting more power than you are inputting you will
drain the Sherpa battery and the device will turn off. Plug the Sherpa into a
power source and make sure it is still powered on, then plug the
phone/laptop/tablet or other device into the Sherpa.
FREQUENTLY ASKED QUESTIONS
Q: Why is my 100W USB-C port not outputting 100W?****
– A: Make sure that the cable and device you are using are both capable of
100W.
– Use licensed and certified cables as some third party cables may not work.
Q: Why am I not getting 15W output with wireless charging?****
– A: The phone needs to be able to accept 15W wireless charging. It also depends on how full the battery is. There will be some power loss in the process. Make sure your phone is centered on the pad. Slightly adjusting your phone on the pad may help increase charging capabilities. Additionally, cell phone battery temperature could limit the wireless input.
Q: Why is the port light on my Sherpa device red?****
– A: An error has occurred in this case. Try to reset the port by pressing the corresponding button on/off. – If the problem persists, call our Customer Solutions Center at 888-794-6250.
Q: Why is the USB-C port not charging my device?****
– A: Check to make sure the USB-C selector switch on the back of the Sherpa is set to either Auto or – Output. Move the switch to Output if it is in Auto and not charging your device. If this does not fix the problem, check that the cable you are using is the cable that was included with the device. If the problem persists, call our Customer Solutions Center at 888-794-6250.
PRO TIPS
The length of your cable may affect wattage. When available, use the shortest
cable possible for the best recharge times. This is related to the efficiency
loss and the length of your cable.
By holding the display button for two seconds while the display is on, you can
put the device in blackout mode. This turns off all the lights while the ports
continue to output power. Turn blackout mode off by pressing any button.
TECHNICAL SPECIFICATIONS
| Charge times: USB-C Source (60W) | 2 hrs |
|---|---|
| USB-A (2.4A) | 9 hrs |
| Nomad 20 | 8-16 hrs |
| Nomad 50 | 4-8 hrs |
Battery:
| Cell chemistry | Li-ion NMC |
|---|---|
| Cell type | 18650 by LG chem |
| Single Cell Equivalent Capacity | 25600mAh @ 3.7V |
| Lifecycles | Hundreds of Cycles |
| Shelf-life | Charge every 3-6 months |
| Management system | Charging and lowbattery protection built-in |
| Ports: Wireless (output) | 15W max |
|---|---|
| USB A ports (output) | 5V, up to 2.4A (12W max), regulated |
| USB-C PD ports | USB-C PD 1 Port: Input/Output 5 – 20V, up to 3.0A (60W max), |
regulated USB-C PD 2 Port: Input 5 – 20V, up to 3.0A (60W max), regulated
Output 5 – 20V, up to 5.0A (100W max), regulated
AC inverter US (output)| 110V, up to 0.9A (100W max), 60Hz, modified sine
wave
AC inverter Int (output)| 220V, up to 0.45A (100W max), 50Hz, modified sine
wave
Solar charging port (input, 8mm diameter)| 14-22V (60W max)
General
| Chainable | No |
|---|---|
| Weight | 2.2 lbs (985 g) |
| Dimensions | 7.69 x 1.02 x 5.51 |
in (19.53 x 2.59 x
13.99 cm)
Operating usage temp.| 32-104F (0-40C)
Certs|
Warranty| 2 years
Be sure to activate your warranty at goalzero.com/warranty
GOAL ZERO HEADQUARTERS
Draper, UT 84020
1-888-794-6250
goalzero.com
Designed in the U.S.A.
Made in China
Sherpa is a trademark
of Goal Zero.
IC Caution.
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
* RF warning for Portable device:
The device has been evaluated to meet general RF exposure requirement. The
device can be used in portable exposure condition without restriction.
GOALZERO.COM
CL050522V5
Documents / Resources
| GOAL
ZERO SHERPA 100AC
Powerbank
[pdf] User Guide
SHERPA 100AC, Powerbank, SHERPA 100AC Powerbank
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