GOAL ZERO 3000X Portable Power Station Instruction Manual

: June 1, 2024
: GOAL ZERO

Table of Contents

GOAL ZERO 3000X Portable Power Station
IMPORTANT SAFETY INSTRUCTIONS
Get To Know Your Gear
LCD Display
Technical Specifications
Frequently Asked Questions
Troubleshooting
Warranty & Contact
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

GOAL ZERO 3000X Portable Power Station

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CHARGE ME NOW

Before using or storing, plug your Goal Zero Yeti into the wall until it is fully charged. Keep your Goal Zero Yeti plugged in when not in use to ensure it is always ready. This will NOT cause harm to your battery. For more tips and tricks on keeping your battery healthy, see the BATTERIES 101 section.

IMPORTANT SAFETY INSTRUCTIONS

Read all instructions and cautions carefully before use to avoid personal injury or damage to the unit and any connected products Observe all Input/Output connector ratings: To avoid fire or electrical shock hazards, observe all ratings on the unit, and products you intend to use; check manuals for more information. Use in a ventilated area: Ensure proper ventilation while in use and do not obstruct fan openings on the unit. Inadequate ventilation may cause damage to the unit. Do not stack anything on top of the unit in storage or use. Power supplies will get hot when in use: Keep your Yeti Power supply in a dry, well-ventilated area when in use. Do not keep the power supply under the lid when in use.

DO NOT operate in wet conditions: To avoid short circuits or electric shock do not allow the unit to get wet. Let the unit dry completely before using it. Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture regularly. Shock or Fire Hazard: This Yeti generates the same potentially lethal AC power as a normal household wall outlet. Please use it carefully just like using a normal AC outlet on the wall. DO NOT insert foreign objects into outputs or ventilation holes. DO NOT tamper with or attempt to replace your battery. For information about a replacement battery contact the Goal Zero Solutions Center. Any manipulation of the unit or its components will void all warranties.

Get To Know Your Gear

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Buttons Under Lid
Pressing the WiFi button will activate the Yeti’s WiFi for connection to a device. For information on connecting your device to the Yeti, see the included Yeti App Start-Up Guide. Also, holding the WiFi button switches between pairing and connecting modes. Pressing and holding will perform a soft reset (does not perform a factory reset and does not reset the watt hours). Must hold the units button to reset the watt-hour counter.

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How it Works

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Charging Your Goal Zero Yeti

CHARGE ME NOW: Before using or storing, plug your Goal Zero Yeti into the wall until it is fully charged. Keep your Goal Zero Yeti plugged in when not in use to ensure it is always ready. This will NOT cause harm to your battery. For more tips and tricks on keeping your battery healthy, see the BATTERIES 101 section. When charging your Goal Zero Yeti, you will notice a battery segment blinking in the display. This indicates the current charge status. Once your Goal Zero Yeti is fully charged, all battery segments will be lit and remain solid. As long as there is more power going into the Goal Zero Yeti than is being pulled from the output ports, the display will also indicate the time until fully charged. This is an estimated time based on the power input and output numbers at that moment; it will gradually adjust to a shorter or longer time as the average charge or discharge rates fluctuate.

Charging from the Wall
Using the included 230W AC Wall Charger, plug your Goal Zero Yeti into any wall outlet. You will know the Goal Zero Yeti is charging when the blue LED light next to the INPUT port turns on, and battery segments in the BATTERY DISPLAY are blinking. The Goal Zero Yeti is fully charged when all battery segments stop blinking and remain solid. The Goal Zero Yeti should recharge from the wall in about 14 hours.

The AC wall adapter comes in two pieces. Connect the two pieces by plugging the cable into the box.
The 230W AC Wall Charger can be plugged into the front of the Yeti.
You can only use one wall charger at a time. If you want to charge your Yeti faster, call our solutions centre or look at our fast charge options on goalzero.com.

Charging Your Goal Zero Yeti
NOTE: To charge from your 12V output in your vehicle, use our 12V Car Charging Cable SKU 98079.

IMPORTANT NOTE: When solar recharging your Goal Zero Yeti Lithium, take note of the voltages of the solar panels and do not exceed 50V. Individual solar panels, or solar panels chained in series more than 50V cannot be used with the Goal Zero Yeti Lithium and can cause serious damage to the unit. For help on chaining solar panels, call our Customer Solutions Center at 888-794-6250.

There are three different inputs you can use when charging your Goal Zero Yeti from solar, two of which are located in the “INPUT” area on the left side of the Goal Zero Yeti faceplate and a third one located inside the storage compartment under the top lid. One of the front ports and the port inside the storage compartment are round 8mm ports designed to be used with Goal Zero Solar Panels or wall chargers. Each 8mm input port can handle up to 120W. The Anderson Power Pole port is designed to be used with larger or higher power solar panels and can handle 600W of power, which is the total capacity for power across all input ports.

Place your solar panel where it will get as much direct sunlight as possible.
Insert the blue-ringed solar panel plug into one of the INPUT ports, either on the front of the Goal Zero Yeti or in the storage compartment under the top lid. You will know the Goal Zero Yeti is charging when the blue LED light next to the INPUT port lights up, and the battery segments in the BATTERY DISPLAY are blinking. The Goal Zero Yeti is fully charged when all battery segments stop blinking and remain solid.
You can also connect the Goal Zero Yeti to solar panels using the Anderson PowerPole port and the appropriate adapter (if necessary), next to the 8mm charging port.
You can chain multiple Goal Zero Solar Panels together to reduce solar recharge times. Your Goal Zero Yeti is capable of taking in 120W of input through the 8mm ports and no more than 600W of solar through the APP port.

NOTE: If you are inputting from solar panels into multiple ports you can only combine inputs if the panels being used are the same voltage. Panels that output different voltages will not be able to combine through different ports. If you are using panels with different voltages in two or more of the input ports, the Yeti will select the single highest solar input available. Also, solar and AC inputs will not be able to be combined. If you are inputting from both a solar panel and a wall outlet the Yeti will select the higher of the two inputs.

How to use your Goal Zero Yeti

Press the power button located above each port you will be using. **When not using certain ports, make sure to turn them off to conserve power.
You’ll know the port is turned on when the white LED light on the button is illuminated.
Plug in your gear for power anywhere life takes you.
If possible, keep your Goal Zero Yeti plugged into a power source when not in use.
You can charge your Goal Zero Yeti, and run your gear at the same time.

Best-Use Strategy
When charging gear with your Goal Zero Yeti, take note of the BATTERY DISPLAY. If you plug in devices that have a high power requirement (a large refrigerator), the charge level of your Goal Zero Yeti can drop very quickly and you may not get exactly 3000Wh of capacity. Also, especially when using the AC power output, the Goal Zero Yeti will convert the energy from the DC power of the battery to the AC power needed by your device. Although your Goal Zero Yeti has a highly efficient inverter, there is still some energy lost in the conversion and you will not get the full rated capacity of the battery. If you’re experiencing shorter runtimes, you may want to check the device’s power requirements, see TROUBLESHOOTING for help.

Cold Weather Usage
Cold temperatures (below freezing) can impact the Goal Zero Yeti’s battery capacity. If you’ll be out living off-grid in sub-zero conditions, we recommend keeping your Goal Zero Yeti in an insulated cooler, connected to a power source (solar panels), and charging your gear. The natural heat generated by the Goal Zero Yeti contained in an insulated cooler will keep battery capacity at its highest. The Yeti will not allow charging below freezing for safety reasons. The unit will show a warning on the LCD as you approach this temperature.

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LCD Display

The built-in LCD indicates four important things:

INPUT shows the amount of power (watts) going into the Goal Zero Yeti while charging. If charging from solar, you’ll see the watts change as you reposition the panels into/out of the sunlight.
OUTPUT shows the amount of power (watts) your devices are using while plugged into the Goal Zero Yeti.
TIME TO EMPTY/FULL shows the amount of time before your Goal Zero Yeti is completely charged or empty, depending on whether the net amount of power going into the Goal Zero Yeti is positive or negative.
BATTERY LEVEL shows 5 segments, approximating 20% – 40% – 60% – 80% -100% capacity. As you use your Goal Zero Yeti, segments will disappear from the display, indicating the remaining charge. When charging your Goal Zero Yeti you will notice a battery segment blinking. This indicates the current charge status. Once your Goal Zero Yeti is fully charged, all battery segments will be lit and remain solid. As long as there is more power going into the Goal Zero Yeti than is being pulled from the output ports, the display will also indicate the time until fully charged.
This is an estimated time based on the power input and output numbers at that time; it will adjust to a shorter or longer time if the charge or discharge rates fluctuate. Note that when you first plug in a power source, whether it’s a solar panel or a wall charger, the Yeti may take a minute to detect and adjust its charge circuitry before it starts drawing power from the source. 5. The WiFi symbol indicates that Yeti’s WiFi is turned on. If flashing, the Yeti is ready to connect to a device.

Front Buttons
Pressing the LIGHT button will turn the display backlight on and off. Pressing the UNIT button will scroll through different output and power consumption settings. Hold units + info to perform a factory reset. this deletes wifi information and configurations. Hold units to reset the watt-hour counter. Pressing the INFO button will alternate the screen between showing the detailed battery state of charge percentage and the Time to Empty/Full.

Storage and Downtime Maintenance
Having your Goal Zero Yeti connected to a power source, like a solar panel or wall plug, between adventures or while in storage keeps its battery healthy and topped off. This prolongs battery life and will ensure your Goal Zero Yeti is charged and ready to go all day, every day. If you can’t keep your Goal Zero Yeti plugged into a power source during storage, fully charge your Goal Zero Yeti every 3 months and store it in a cool, dry place. If the Yeti has not been used for several months, it may require several charge cycles to restore accurate results on the battery per cent and time remaining values on the screen. Failure to maintain your Goal Zero Yeti by following these steps can result in battery damage which will void the product warranty.

Technical Specifications

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Frequently Asked Questions

My yeti is not responding or is exhibiting odd behaviour what should I do?
Try resetting the unit by holding the Units and Info button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset.

My new Yeti does not initially charge 100%, it only charges 95% what’s going on?
Cycle the battery a few times and the issue should resolve itself as the Yeti dials in its charge parameters.

Are there faster ways to recharge my Yeti?
Yes, check out our full list of charging options at Goalzero.com. Here we have options for fast charging as well as vehicle integration.

There is a new version of Firmware available and I want to update my Yeti how do I do this?
Download the Goal Zero app from your favourite app store and follow the instructions there for an update on your Yeti. During the update process, my Yeti is stuck in a loop and keeps trying to update over and over unsuccessfully.

How do I fix this?
Try resetting the Yeti following the instructions from Q1 and restart the update process. This should fix the issue.

What do the snowflake icon and the thermometer icon mean?
If your Yeti displays the thermometer icon and a warning of HOT or COLD, this means you are either approaching or have exceeded the temperature thresholds of the Yeti. A warning of “cold” means you will need to warm the Yeti to resume full functionality while “hot” means you need to cool the unit. have my Yeti connected to a charger but it is at 98% and not charging, what is going on? To get the most life out of your battery we make sure to not stress the battery pack at the full state of charge. The battery will charge to 100% and then stop, self-discharge over time to 98% before the charge will engage again. If you want to make sure your Yeti is completely topped off for upcoming use, unplugging and then re-plugging in your input cable should reengage the input and start the charge again

My old Yeti accessory or charger is not working with my new Yeti X, should it be working?
Some of the smaller power supplies and legacy chargers will not work with the new Yeti X. For a full list of compatible chargers and accessories for your product please visit www.gz.com/accessories.

Can I use my 3rd party panels with my Yeti?
Yes, you can, so long as you stay under 50V. If using multiple 3rd party panels, be careful! Chaining 3rd party panels together can be dangerous if done in the wrong way so visit our website www.goalzero.com/serissparallel to learn how to safely combine panels.

Can I chain multiple Goal Zero panels into a Yeti X?
Yes, our panels are designed to be safely chained together out of the box and eliminate the risks associated with 3rd party panels.

My yeti is not responding or is exhibiting odd behaviour what should I do?
Your Goal Zero Yeti uses custom-designed Lithium Ion. Here are some basic facts about

Lithium Ion batteries

Lithium Ion batteries can store and release a lot of energy in a short period. The batteries in your Goal Zero Yeti are in a protective enclosure with a sophisticated battery management and protection system controlling its terminals to the outside world.
Your battery mustn’t get wet as moisture and water can get into the battery cells behind the protection circuitry and bypass that protection.

How do I know if my Goal Zero Yeti is charged?
To check the charge level of your Goal Zero Yeti, refer to the Battery Display. When lit up, you’ll see a battery outline with 5 segments, indicating the current charge level. It is OK to use your Goal Zero Yeti even when it’s not fully charged.

How do I know if my device will work with the Goal Zero Yeti?
First, you’ll need to determine the amount of power your device requires. This may require some research on your end, a good internet search or examining the user guide for your device should suffice. Second, you will need to check the capacity for the individual output ports. For example, the Goal Zero Yeti’s AC port is powered by an inverter that allows for 2000W of power. This means if your device is pulling more than 2000W for an extended period, the Goal Zero Yeti’s inverter will shut off. Another number to watch for is the surge rating of your device as compared to that of the port. The Goal Zero Yeti inverter has an advanced surge management system that will maximize its compatibility with various devices, but there will still be items that will surge at a higher rate, and for a longer time, than the Goal Zero Yeti can manage, which case the port will turn itself off.

Finally, once you know your device is compatible, you’ll want to determine how long you’ll be able to power your gear from the Goal Zero Yeti. Here’s a quick and dirty lesson in power. All GOAL ZERO Power Banks and Portable Power Stations have a number in their name, ex. Guide10 Plus recharger, Goal Zero Yeti 1500X. These numbers refer to the Watt Hours (Wh), or the amount of energy that can be stored in each recharger, and how you’ll know if your gear is compatible with each recharger. For example, a 200Wh power station should run a 100W light for 2 hours (200/100=2). If your gear falls within the 1500Wh capacity of the Goal Zero Yeti, you’ll want to check the restrictions on each of the output ports.

Another factor in the math is how much power is being converted going from the Goal Zero Yeti battery to the device you are powering/charging. In some situations, like when running a 12V device, such as the LAL 350, directly off the 12V port, there will be minimal conversion and thus very few additional losses. In using the USB ports to charge a phone, you add a layer of conversion (a 12V battery in the Goal Zero Yeti is being converted to a 5V USB output), which introduces around 10% of losses. When using the inverter, there are two layers of conversion (12V to high voltage, DC to AC). The least efficient way of using the battery in the Goal Zero Yeti is to use an AC-DC adapter off the AC ports, as is the case if you use a phone wall charger to charge your phone, adding yet another layer of conversion in the wall adapter. So when you’re deciding on what to power from your new GOAL ZERO recharger, do some research into your device’s watt consumption. For more quick tips and learning tools, check out www.GoalZero.com/learn.html

Troubleshooting

If your devices are not recharging from your Goal Zero Yeti, follow these steps:

Ensure the Output Port has been turned on. The white LED light on the power button should be lit up.
- If any of the lights have turned red, this indicates a trip. Push the button again to reset it.
- The light will turn white when it is successfully reset.
Check the Battery Display. If it is at 20% or below, charge your Goal Zero Yeti.
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OVERLOAD: Power draw exceeds the port’s maximum allowance. Indicated by the red light on the port’s button.
Verify your device is suitable for use with the Goal Zero Yeti: All of the Goal Zero Yeti output ports have their maximum power capacity. Check the Goal Zero Yeti’s Tech Specs to ensure your device is compatible.
If you are still experiencing trouble with your Goal Zero Yeti, please call our Customer Solutions Center at 1-888-794-6250 or email support@goalzero.com.

If you are having trouble with a WiFi connection

Press and hold the WiFi button for approximately 3 seconds to force the Yeti into connection mode. The WiFi symbol on the screen will begin to flash.
Reconnect your device to your Yeti following the instructions in the Goal Zero Yeti App.

Education
BATTERIES 101: GOAL ZERO utilizes the latest and greatest in battery technology to accompany you on all life’s adventures. From the versatile and lightweight Lithium Ion to the robust and powerful Lead Acid, we’ve compiled some helpful tips to keep your GOAL ZERO batteries working their best.

Batteries need exercise.
The best thing for any battery is to use it. Don’t leave the battery sitting without being charged for extended periods. If you will be storing the Goal Zero Yeti without a charger, make sure it’s fully charged before you put it away.

The “Battery Memory” myth.
Thanks to old Nickel-Cadmium (NiCd) batteries, there’s a myth running around that you should completely drain your batteries before plugging them in for a recharge, called “deep cycling”. Although true with NiCd batteries, the typical batteries you’ll find in most of your gear today, including the advanced lithium and lead-acid batteries used in your GOAL ZERO rechargers, require no such draining. You should avoid deep cycling your batteries – it does more harm than good in most cases.

The “Stadium Effect”.
The stadium effect occurs when recharging your batteries. You’ll notice your battery quickly filling up in the beginning, then slowing down noticeably when trying to charge up the last several percentages. Think of how quickly a stadium fills up when the doors first open – there are hundreds of open seats so it’s easy to find the one you want. Eventually, there are only a few open seats here and there and people have to maneuver around to find the spot they want and filling those seats takes longer. The same theory applies to recharging batteries. It’s easy for energy to flow in and take up space in the beginning, and as time goes on and there is less space available, it takes longer for the energy to fill in the holes.

Read the manual.
Yeah, it might be a long read, but the manual is the best place to find the dos and don’ts for the battery in your specific device. Reading your manual will ensure you’re taking steps to keep your batteries happy and healthy. SOLAR 101: GOAL ZERO makes it easy to recharge your gear from the sun – we didn’t invent solar power, we perfected it. Some things to keep in mind when recharging your gear with solar power: Solar panels don’t store power from the sun, they collect it. We teach you to COLLECT – STORE – USE, which is the best way to utilize solar power to recharge your gear. COLLECT the sun’s energy with a solar panel. STORE the power in a recharger. USE the recharger to power your gear, day or night. If you’re a diehard, you can plug your gear directly into the junction box located on the back of our NOMAD Solar Panels to recharge from the sun.

Not all solar charge times are created equal. Most solar panel manufacturers calculate their recharge times with the following equation: Device Watt Hours/Solar Panel Watts = Solar Recharge Times. So theoretically, a 13-watt solar panel would recharge a 50-watt-hour recharger in 3.84 hours (50/13 = 3.84) – and this is the number you could find in the marketing material for a solar panel. However, to standardize results across all manufacturers, these tests are completed in laboratory settings. The truth is, on a good, sunny day, you’ll receive about 50-75% of your solar panel’s rated wattage, and this is how the engineers at GOAL ZERO calculate the solar recharge times you see on our packaging.

Solar works, even in overcast conditions. Solar panels utilize IR, UV, and visible rays from the sun that can penetrate through clouds. Although the efficiency of the solar panel will decrease in cloudy conditions, you’ll still be collecting valuable power from the sun. Keep away from shade and windows. Although you should seek out the shade on sunny days, your solar panels will collect more power when fully exposed to the sunlight. Windows also have a habit of decreasing efficiency. So keep those panels outside and in the bright sunlight. Proper alignment works wonders. Keeping your solar panel angled toward the sun can dramatically increase solar efficiency. Set it up and let Mother Nature do the rest.

Warranty & Contact

LIMITED WARRANTY
This LIMITED WARRANTY from GOAL ZERO LLC (“GOAL ZERO”) warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions outlined in Paragraph 5, below. The foregoing provisions state GOAL ZERO’s entire liability, and your exclusive remedy, for any breach of warranty, express or implied. GOAL ZERO will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of GOAL ZERO products.

WARRANTY PERIOD
The warranty period for GOAL ZERO lead acid batteries(whether purchased on a stand-alone basis or as part of another product) is One Hundred and Eighty (180) days. The warranty period for GOAL ZERO lithium battery-based Yeti products and Boulder solar panels is two (2) years. The warranty period for all other GOAL ZERO products and components is one (1) year from the date of original purchase by the original consumer A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required to establish the start of the warranty period. If you completed the online GOAL ZERO Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).

REMEDY
GOAL ZERO will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes GOAL ZERO’s property. LIMITED TO ORIGINAL CONSUMER BUYER This warranty is not transferable to any subsequent owner of a GOAL ZERO product.

EXCLUSIONS
This Limited Warranty applies only to hardware products manufactured by or for GOAL ZERO that can be identified by the “GOAL ZERO” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-GOAL ZERO products, even if packaged or sold with GOAL ZERO products. Non-GOAL ZERO manufacturers or suppliers may provide their warranties. For consumers outside of the contiguous US 48 states, a one (1) year warranty period is enforced for lithium power stations and Boulder solar panels. Claims on lithium power stations and Boulder panels from consumers outside of the contiguous 48 states after the one (1) year warranty period will be handled on a case-by-case basis, in compliance with local regulatory standards. This warranty does not apply to (i) damage caused by accident, abuse, misuse, misapplication, or
non-GOAL ZERO products; (ii) to damage caused by service performed by anyone other than GOAL ZERO; (iii) to a product or a part that has been modified without the written permission of GOAL ZERO; (iv) to a product where any GOAL ZERO serial number has been removed or defaced, or (v) to any product purchased through an online auction house. This limited warranty does not apply to any battery cell or a product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after you purchase the product and at least once every 6 months thereafter.

THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND INSTEAD OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. GOAL ZERO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF GOAL ZERO CAN NOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No GOAL ZERO reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. IN NO EVENT WILL GOAL ZERO BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY GOAL ZERO PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE

TO OTHER DEVICES. IN NO EVENT WILL GOAL ZERO’S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE GOAL ZERO PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

OBTAINING WARRANTY SERVICE
To obtain warranty service, you must contact our customer service team via telephone at (888) 794- 6250, or via email at support@goalzero.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization (“RMA”) number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to GOAL ZERO at 675 West 14600 South, Bluffdale, Utah, USA 84065. We will process your return and send your repaired or replacement product to you at our expense for a product being shipped to locations in North America. For products purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product or email support@goalzero.com to obtain further distributor information.