ZEBRA TC21 Workforce Connect PTT Pro Android Client User Guide

: June 10, 2024
: ZEBRA

Table of Contents

Highlights
Device Support
New in WFC PTT Pro Android Client v3.3.10155
Resolved Issues
Usage Notes
Important Links
About WFC PTT Pro
WFC PTT Pro Android Release History
Read User Manual Online (PDF format)
Download This Manual (PDF format)

ZEBRA TC21 Workforce Connect PTT Pro Android Client User Guide

Highlights

Release v3.3.10155 offers

Support for Android 11
Enhanced display of non-critical alerts and messages
Support Worker Duress through Drop Detection
Ability to initiate Emergency Call via Alert Button
Localization support for additional languages
Voice Command Support for additional languages
Maintenance Updates

Device Support

The following Zebra Android devices running Android 8 Oreo, Android 10 and Android 11 are supported:

CC600/CC6000
EC30
EC50/EC55
ET51/ET56
L10A
MC20
MC2200/MC2700
MC3300/MC3300x/MC3300ax
MC9300
PS20
TC20/TC25
TC21/TC26
TC51/TC56
TC52/TC57
TC52x/TC57x/TC52ax
TC70x/TC75x
TC72/TC77
TC8300
VC80x
VC8300
WT6300

Note

For devices running Android 4.4 (KitKat), use version 3.2.10087 or below.
For devices running Android 5 (Lollipop), 6 (Marshmallow) and 7 (Nougat), use version 3.3.10134 or below.

New in WFC PTT Pro Android Client v3.3.10155

Support for Android 11

The PTT Pro client has been tested with Android 11.

Worker Duress through Drop Detection

Worker Duress provides the means for staff to quickly raise an alert when free fall is detected by a device. When a free fall is detected on a supported device, the intent can be programmed through StageNow to initiate a PTT Pro call. At this time, TC21 and TC26 devices with appropriate OS image can detect free fall. Refer to the WFC PTT Pro User Guide for further details and configuration.

Enhanced display of non-critical alerts and messages

The WFC PTT Pro client will display non-critical alerts and informational messages as a brief message at the bottom of the screen instead of dialog boxes to minimize user intervention.

Ability to initiate Emergency Call via Alert Button

The WFC PTT Pro client now provides ability to initiate Emergency PTT calls via press of an Alert Button (Red button on back of the device).

Localization support for additional languages

The WFC PTT Pro client can display user interface in 5 new additional languages – Swedish, Czech, Slovak, Polish, Hungarian.

Voice Command Support for additional languages

The WFC PTT Pro client allows user to initiate Voice Commands in following additional languages: French

Canadian, French, Spanish, German, Dutch, Italian, Swedish, Hungarian, Polish, Slovak, Czech and Russian

Resolved Issues

User can not initiate PTT call with Blueparrott Headset after rejecting WFC Voice call.
With Profile Manager, PTT Pro signs in automatically after sign-out if opened from Recents

Usage Notes

Please note that accuracy of voice recognition for Voice Commands feature is dependent upon “Google” app on the device. Please make sure that device has the latest version of “Google” app installed. Google App can be manually updated by following steps described here.
On Android 11, PTT Pro will automatically be launched to the foreground after reboot. This behavior allows PTT Pro to make a PTT call using PTT button while in background.
On Android 11, do not disable ‘Foreground app on call’ setting. When this option is disabled, the user cannot respond to the incoming PTT call using the PTT button. To respond to an incoming call with the option disabled, the user must open the PTT Pro application and then press PTT button.
When Bluetooth Headset is paired and active, PTT Pro will play PTT call audio via Bluetooth regardless of the ‘Allow Bluetooth Audio’ setting.
When both Wired headset and Bluetooth Headset are connected to device, PTT call audio will route via wired headset but not through Bluetooth headset even when ‘Allow Bluetooth audio’ is enabled

Important Links

The following guides can be found at https://www.zebra.com/us/en/support-downloads/software/productivityapps/push-to-talk-pro.html:
- Workforce Connect Zebra PTT Pro Installation Guide MN00265808
- Workforce Connect Zebra PTT Pro Version 3.2 for Android Quick Start Guide MN-003213-03 (valid for 3.2 and 3.3)
- Workforce Connect Zebra PTT Pro Version 3.3 User Guide for Android MN-003555-05
- Workforce Connect Zebra PTT Pro Management Portal Customer Administrator Guide MN-002777- 04
- Workforce Connect Zebra PTT Pro Task Tracker Customer Administration Guide MN-004260- 01

About WFC PTT Pro

Workforce Connect PTT Pro connects your workforce with enterprise-class instant PTT and secure messaging services that support text, images, audio, and video. Now, workers can talk to any user or group with the press of a button — no more waiting for a callback or phone tag. You can barge into an ongoing PTT call in the event of an emergency — and you can set a Priority Caller level so that specific users will always override any call in progress. With User Presence information, workers can identify who is available before placing a call or sending a text, audio or video message to ensure an instant connection. And unlike consumer cellular standard text message services, all text messages are encrypted in-transit, meeting enterprise security needs.

Services are available over cellular* and WiFi networks, so they are always available to your workers, regardless of where they are located. Visibility into the status of every user provides workers with the intelligence to select the best contact that is available to provide an answer, right now. And deployment couldn’t be easier — just subscribe to these

Workforce Connect PTT Pro cloud-based services and your workers are up and running. Get the power of one with Workforce Connect. One solution that provides enterprise-class PTT and secure messaging. One connected workforce. And all the communication services your workers need — data, voice and multi- media messaging — all on a single device.