Google NES-NC3100US Nest Indoor Camera User Guide

: June 4, 2024
: Google

Table of Contents

Google NES-NC3100US Nest Indoor Camera
Set up your Google Nest Cam
What’s included
We’re here for you
Basic safety
- Proper Handling and Usage
Service & support
Regulatory information
FCC STATEMENT
Google Consumer Hardware Limited Warranty
- Notice of Arbitration
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Google NES-NC3100US Nest Indoor Camera

Google-NES-NC3100US-Nest-Indoor-Camera-product

Set up your Google Nest Cam

Plug your camera into an outlet
Get the Google Home app
Tap + to add your camera

A Nest Pro installer can help
Connect with an independent installer who’s trained to install Google Nest products at g.co/nest/install.

What’s included

Google-NES-NC3100US-Nest-Indoor-Camera-fig-2

You may need a screwdriver, drill, and ladder

We’re here for you

For online help and support, visit g.co/nest/help
For an installation video, visit g.co/nest/setupnestcam
For help with accessibility, visit g.co/disabilitysupport

Place and label QR code here:

Safety, Warranty & Regulatory Guide for Google Nest Cam

This booklet provides important safety, regulatory, and warranty information that you should read before using your Nest Cam. You can find an online version of this document at g.co/nest/help

Basic safety

WARNING: HEALTH AND SAFETY INFORMATION
To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage, or other potential hazards, follow the precautions below and those found in the Nest Cam Safety Information at g.co/nest/camsafety:

Handle your Nest Cam with care. You may damage the device if you disassemble, drop, bend, burn, crush, or puncture your device. Do not use a Nest Cam with a cracked lens or damaged enclosure. Be sure the power adapter and Nest Cam are well ventilated when in use. Using a damaged Nest Cam, damaged cables, or power adapter, may cause overheating, fire, electric shock, injury, or damage to your Nest Cam or other property. Do not expose your Nest Cam to liquids, which can cause a short circuit and overheating. If the Nest Cam gets wet, do not attempt to dry it using an external heat source. Do not use your device when wet or in direct sunlight. Your Nest Cam is designed to work best in ambient temperatures between 32° and 104° F (0° and 40° C) and should be stored between ambient temperatures of -4° and 140° F (-20° and 60° C). Do not expose the Nest Cam to temperatures above 140° F (60° C) as this may damage the device or pose a risk of fire.
This Nest Cam must be used with a certified AC adapter with Limited Power Source (LPS) output per IEC 60950-1 and/or PS1 classified output per IEC 62368-1, rated: 5 Volts DC, maximum 1.5 Amp. Only power this Nest Cam with the included power adapter or compatible power adapters, which are available on the Google Store or at Google authorized resellers (look for Google’s “made for” badge). Failure to use a compatible power adapter can cause fire, electric shock, injury, or damage to the Nest Cam.
Strangulation hazard. This device is not a toy. Children have strangled on cords. Keep cords out of the reach of children (more than 3 feet / 0.9 meters away).
Your Nest Cam can be wall-mounted. See g.co/nest/mountcam for additional wall-mount instructions.

Disposal & Recycling
Dispose of and transport your device and accessories according to local environmental and transportation regulations. Do not dispose of them in normal household waste. For more information on recycling your device and accessories, visit g.co/HWRecyclingProgram

Child Safety
Your Nest Cam is not a toy. It contains (or comes with) small parts, plastic elements, cables, and parts with sharp edges that may cause an injury or create a choking or strangulation hazard. Keep your Nest Cam and its accessories out of the reach of small children. They could hurt themselves or others, or could accidentally damage the Nest Cam. Consult a physician immediately if small parts are swallowed.

Proper Handling and Usage

Care and Cleaning.
Unplug your Nest Cam and power adapter before cleaning. Use a clean, soft, and dry cloth to clean your Nest Cam and power adapter. Do not use any chemical detergent, powder, or other chemical agents (such as alcohol or benzene) to clean your Nest Cam and power adapter. For additional care and cleaning information, visit g.co/nest/help

Water Resistance.
The device and power adapter are not water resistant and should not be exposed to liquids.

Service & support

For online help and support, visit g.co/nest/help. If you send your Nest Cam for service, you might receive a replacement in place of your original Nest Cam. Where permitted by law, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data, then the repair or replacement may result in loss of the data.

Regulatory information

Regulatory information, certification, and compliance marks specific to your Nest Cam can be found inside or on the device base. Additional regulatory and environmental information can be found at g.co/nest/legal
Manufacturer address: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043.

EMC Compliance
Important: This device, power adapter and other in-box accessories have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.

Radio Frequency Exposure
Radiofrequency exposure information can be found at g.co/nest/camsafety. Maintain a distance of 20 cm (8 in) from your body to be consistent with how the device is tested for compliance with RF exposure requirements.

FCC STATEMENT

FCC Regulatory Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

U.S. Contact Information:

Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043
Contact: g.co/nest/contact
Model number: GJQ9T
Product name: Nest Cam

Google Consumer Hardware Limited Warranty

USA/Canada
This Limited Warranty applies only if you are a consumer and purchased your Google-branded product (“Google Product”) in the United States or Canada. What does this warranty cover and how long does it last? Google warrants that a new Google Product (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail purchase in its original packaging by you. If a Google Product has been refurbished by Google (“Refurbished”), Google warrants that the Refurbished Google Product (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for ninety days from the original date of retail purchase by you (these warranties are collectively referred to as our “Limited Warranty”).

What will Google do?
(THIS IS YOUR EXCLUSIVE REMEDY) If a defect covered by this Limited Warranty arises and you return your Google Product to Google during the Limited Warranty period (which is one year for new Google Products and ninety days for Refurbished Google Products), Google will elect in its sole discretion and to the extent permitted by law repair your Google Product using new or refurbished parts, replace your Google Product with a new or refurbished Google Product functionally at least equivalent to yours, or accept the return of your Google Product in exchange for a refund of the purchase price you paid for your Google Product. If Google repairs or replaces your Google Product, the repaired or replaced Google Product will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google. Repair or replacement may result in loss of data. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Google Product.

THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR YOUR GOOGLE PRODUCT, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING YOUR GOOGLE PRODUCT, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT THAT CAN NOT BE DISCLAIMED ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY ABOVE (EITHER ONE YEAR OR NINETY DAYS, DEPENDING ON WHETHER YOUR GOOGLE PRODUCT IS NEW OR REFURBISHED).

Some states, provinces or territories do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

What does this warranty not cover?
This Limited Warranty is only valid and enforceable in locations where the Google Product is sold and will apply only if you purchased your Google Product from Google or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of Google Product. This Limited Warranty also does not apply to any consumable parts, such as batteries or protective coatings, that due to their nature diminish over time, unless failure has occurred due to a defect in materials or workmanship, nor to any cosmetic damage unless failure has occurred due to a defect in materials or workmanship. This Limited Warranty does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow product documentation); (4) neglect; (5) disassembly; (6) alterations; (7) servicing other than by Google-authorized technicians; and (8) external causes such as, but not limited to: liquid damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the Google product, and extreme thermal or environmental conditions. Liquid damage voids this Limited Warranty. This Limited Warranty does not guarantee that use of the Google Product will be uninterrupted or error-free. The ninety-day Limited Warranty Google provides for Refurbished Google Products is not applicable to Google Products refurbished by third parties, even if sold by a Google authorized reseller.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS\ SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR GOOGLE PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH YOUR GOOGLE PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID AT RETAIL FOR YOUR GOOGLE PRODUCT.

Some states, provinces or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What if my Google Product also has damage which is not covered by this Limited Warranty?
If, in addition to a defect covered by this Limited Warranty, your Google Product also has damage that is not covered (for example, damage caused by normal wear and tear or misuse by you) then Google is only responsible for addressing the defect covered by this Limited Warranty. In certain circumstances, Google may be prevented or restricted in carrying out the repair work until the damage which is not covered has also been fixed. For example, if your Google Product has a cracked screen then this may prevent Google from carrying out the repair work unless the screen is also fixed. If this happens, where permitted by law, Google may notify you and may give you the option of: (1) Google repairing the damage not covered by this Limited Warranty at your cost (and Google will tell you the amount in advance); or (2) Google returning your Google Product to you without carrying out any repair work.

What if my Google Product is damaged by liquid?
If your Google Product has sustained liquid damage this Limited Warranty no longer applies and Google will not carry out any repair work. Google will give you the option of: (1) replacing your Google Product at your cost (and Google will tell you the amount in advance); or (2) Google returning your Google Product to you.
How do you make a claim? To make a claim under the Limited Warranty, please contact Google Product Support at g.co/warrantyclaim. You must provide your name, contact information, and the serial number of your Google Product to receive support. Before receiving warranty service, Google may require that you provide proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Google’s procedures for obtaining warranty service.

Other limitations:
No vendor, seller, authorized reseller, employee, or representative of Google or its affiliates or any third party is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

How state, province, territory, and other laws apply to you:
This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. This Limited Warranty is given by Google LLC, organized in the state of Delaware, whose principal place of business is at 1600 Amphitheatre Parkway, Mountain View, CA, 94043, United States.
G953-00932-01 REV E

Notice of Arbitration

In accordance with the Google Arbitration Agreement – Devices, Related Accessories, and Related Subscription Services (“Arbitration Terms”) set forth at g.co/devicearbitration, you acknowledge and agree that disputes relating to your Google device, related accessories, and related subscription services for your Google device (“Google Device”) will be resolved through BINDING ARBITRATION on an individual, non-class basis, unless you have opted out or another exception applies as described in the Arbitration Terms. For disputes subject to arbitration, you agree to first send a written notice of the dispute by certified U.S. Mail or by Federal Express (or international equivalent) to Google’s address for notice: Google LLC, Legal Department.

Hardware Arbitration, c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833. The notice has to include, if available: (a) the name of the person making the claim, (b) the type of Google Device, as applicable, (c) the serial number of the Google Device, (d) the email address used to register the Google Device, as applicable, (e) a description of the nature and basis of the claim, (f) the result that is desired (e.g., an amount of money), and (g) the case number(s) assigned by Google to track previous attempts to resolve the dispute, if there is one. We each agree to try to resolve the claim, but if we can’t do that within 60 days after the notice is received, you or Google may initiate an arbitration proceeding by following the American Arbitration Association (“AAA”) Rules. Unless the parties agree otherwise, your demand for arbitration must be sent to Google’s address for notice and entitled “Demand for Arbitration.” Google will send demands for arbitration to you at the email address provided in the notice of the dispute.