BusinessIQ Business Pro Cumberland Connect Instructions
- September 30, 2024
- CUMBERLAND CONNECT
Table of Contents
BusinessIQ Business Pro Cumberland Connect
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Specifications
- Product Name: CCFiber BusinessIQ
- Package: Business Pro
- Features: Manage Wi-Fi networks, configure backup internet
connection, and more
Product Usage Instructions
App Setup
-
Step 1: Tap “Let’s Get Started”. If you forget
the password, tap “Forgot Password?” to reset it. -
Step 2: Enter basic personal information. The
password entered here is used to log in. -
Step 3: Plug the new system into a power
outlet. Wait for the light to turn solid blue. -
Step 4: Scan the QR code on your system. If
needed, manually enter the MAC Address and Serial Number. -
Step 5: Set up the Primary network by
assigning a name and password. -
Step 6: Set up the Staff network with a name
and password or skip this step. -
Step 7: Set up the Point of Sale network with
a name and password or skip this step.
Main Dashboard
The Dashboard provides control over networks and devices. Tap on
Devices to view connected devices and details. Utilize the bottom
menu bar for quick navigation.
Settings
-
Account and Admins: Update app name and login
password. -
App Passcode: Set a PIN for app access.
-
Biometric Login: Enable biometric login.
-
Language: Choose preferred language.
-
Alerts: Manage alert settings.
-
Terms & Conditions: View app terms.
-
Privacy Policy: View Privacy Policy.
-
Contact Support: Access support details.
-
About: View app version and summary.
-
Log out: Log out of the app.
FAQ
Q: How do I reset my password for CCFiber BusinessIQ?
A: Tap “Forgot Password?” during login to reset your
password.
Q: Can I set up networks later if I skip during initial
setup?
A: Yes, you can set up networks later by accessing the relevant
sections in the app.
Q: What should I do if I have trouble scanning the QR
code?
A: You can manually enter the MAC Address and Serial Number
found on the metal plate of your system if you face issues scanning
the QR code.
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Going beyond connectivity to business productivity
CCFiber BusinessIQ, included with the Business Pro package, gives you easy
access to a snapshot view of your small business network. Through the app, you
can manage your Wi-Fi networks, configure a backup internet connection, and
more. BusinessIQ puts you in charge!
Table of contents
Installing the app………………………………………….2 App setup……………………………………………………..3
Understanding the main dashboard…………6 Settings ………………………………………………………… 7 View
your networks…………………………………….8 Enable the Customer Portal……………………….9 Configure
Network Resilience …………………..11 Device list …………………………………………………… 12 Device
details…………………………………………….. 13 Network usage ……………………………………………14 Network map
…………………………………………….. 15 Bandwidth test…………………………………………… 16 Monitor security
trends………………………………17
1940 Madison Street, Clarksville, TN, 37043
800-987-2362 www.CumberlandConnect.org
SET UP GUIDE
CCFiber BusinessIQ
One app to rule them all!
Welcome to the future! Cumberland Connect provides the ultimate Business Wi-Fi
system. To begin, download the BusinessIQ app from the Apple® App Store® or
the Google PlayTM Store and install onto your phone or tablet.
1940 Madison Street, Clarksville, TN, 37043
800-987-2362 www.CumberlandConnect.org
SET UP GUIDE
App setup
Setting up your app has never been easier!
STEP 1
Tap Let’s Get Started
If you forget the password to access your CCFiber BusinessIQ, tap Forgot
Password? to reset and access your account.
CCFiber BusinessIQ
CCFiber BusinessIQ
STEP 2
Enter basic personal information
The password you enter here is the password you use to log in to the app.
STEP 3
New system setup
Now, plug your new system into a power outlet. It may take several minutes for
the unit to be ready. You’ll know once the light turns solid blue.
STEP 4
Scan the QR code
Your system has a metal plate with a QR code on the side or bottom. Simply
open the app, tap OK, and scan the QR code.
Alternately, you can tap Issues Scanning? to manually enter the MAC Address
and Serial Number also found on that same metal plate.
After you tap Ok, you may be asked to enter your account number.
STEP 5
Set up the Primary network
If you are setting up your primary Wi-Fi network for the first time, you can
assign a name and password for the network.
STEP 6
Set up the Staff network
You can set up a Wi-Fi network for your staff. Simply assign a name and a
password for the network.
If you’d like to set up this network later, tap Skip this step.
STEP 7
Set up the Point of Sale network
You can set up a Wi-Fi network specifically for point of sale devices such as
card readers. Simply assign a name and a password for the network.
If you’d like to set up this network later, tap Skip this step.
SET UP GUIDE
Main
Dashboard
This is the home screen you’ll see every time you open the app
The Dashboard gives you complete control over your networks and devices.
Tap the Networks tile to: · Access your Wi-Fi network settings · Run a
bandwidth test · Configure the Customer Portal · Configure Network Resilience
· View all connected devices and
device usage
Tap the Devices tile to acces a list of connected devices and view device
details.
Use the bottom menu bar to navigate quickly throughout the app.
SET UP GUIDE
Settings
A world of customization is available to you
Account and Admins Update the name shown on your app and the login password.
App Passcode Set a PIN in lieu of an app login password.
Biometric Login Enable login via your phone’s biometric capabilities.
Language Choose your preferred language.
Alerts
Manage your alert settings.
Terms & Conditions View the terms and conditions you acknowledge by using the
app.
Privacy Policy View the Privacy Policy of the app.
Contact Support Access support contact details and the billing portal.
About View the app version and a brief summary of what the app does.
Log out Tap to log out of the app.
SET UP GUIDE
Customize
With the advanced features in CCFiber BusinessIQ, you can tailor your internet
to fit your business.
Networks Enable or disable Wi-Fi networks, add devices, and even share Wi-Fi
credentials.
Customer Portal Create a custom landing page for customers who wish to join
your customer Wi-Fi network.
Network Reslience Select a mobile device to provide mobile cellular/LTE
service during internet service disruptions, preventing downtime and ensuring
continued business operations.
SET UP GUIDE
Customer
Portal
Providing Wi-Fi for your customers has never been easier!
From My Network screen, tap Customer Portal to create a custom welcome page
for your patrons.
On the Customer Portal screen, do the following:
1. Tap the toggle to enable the customer portal. The toggle turns green when
enabled.
2. Set the name of the wireless customer network as you want it to appear for
your guests
3. Tap Page Content to add a page heading, add a cover photo, link your terms
of use, and configure button text.
4. Tap Branding to upload your business’s logo and select the page background
and font colors.
5. Tap Customer Portal Visitors to select how long to store visitor login
information (30, 60, or 90 days).
6. Tap Preview Customer Portal at any time to see how the page appears to
your patrons.
SET UP GUIDE
Network Resil-
ience
Keep your business running during internet outages
From the My Network screen, tap Network Resilience to select a mobile device
to provide cellular/ LTE service for your most critical networks.
On the Network Resilience screen, do the following: 1. Tap the toggle to
enable Network
Resilience. The toggle turns green when enabled. CCFiber BusinessIQ
automatically searches for mobile hotspots. 2. Select a hotspot from the list.
3. Enter the password for the hotspot network. 4. Select which networks should
use the cellular/LTE service.
SET UP GUIDE
Device list
Creating and managing a list of devices is as easy as 1-2-3
The Devices list allows you to see the devices connected to your network. Tap
on a device to see additional details including:
1. Device name 2. Signal strength 3. Internet usage
SET UP GUIDE
Device details
Manage all your devices
The Device details screen shows the device name at the top of the screen
followed by a chart that indicates the amount of data that was used by the
device over a period of time.
Tap Edit in the upper right-hand corner to rename the device to something
easier for you to identify.
You can also change the category for this device by selecting the drop down
button found within Additional Details.
Data usage shows data used by this specific device.
Tap Additional Details to view additional information for this device.
Toggle the On/Off button in the Internet Access section to turn Wi-Fi off or
on or this device.
SET UP GUIDE
Network Usage
Keep track of and monitor the usage for each device
Network Usage is organized by device.
From this view, you can see basic usage information for each Wi-Fi connected
device on your network, including: · Device identification and whether the de-
vice is connected to Wi-Fi · What network device it is connected to · Network
usage · The amount of data that has been used by
this device
Network usage is updated each time you run a bandwidth test through the app.
SET UP GUIDE
Network Map
Your network at a glance
The Network Map provides a topological view of your network. To view the
Network Map, tap Networks on the dashboard. Next, tap Network Map to view
devices connected to your system.
Tap on the Mesh icon to view performance information and devices connected at
that Mesh unit.
SET UP GUIDE
Speed Test
Internet bandwidth test
The easiest way to run a bandwidth test is to tap Networks and then tap the
Bandwidth Test icon. Then, simply tap the Run Test button.
The speed test first runs between the GigaSpire Router and the Internet, and
then conducts a speed test between any mesh units and the GigaSpire. Results
display on the Networks tile on the Home dashboard.
SET UP GUIDE
Network Security
Proactive cybersecurity keeps your business safe
Your GigaSpire router scans data coming into your network for viruses and
other malicious content to provide an extra layer of protection against
malicious traffic. Threats are automatically blocked from entering your
network.
To view your security status, tap Networks from the home dashboard, then tap
the Security icon. You can also track security trends over the previous week
or the previous month.
Additional Details provides additional information including packets analyzed
and the total number of threats detected and blocked.
Note: Do not remove device level protection for anti-virus and malware.