KALORA KA425R Heater Range User Manual
- September 25, 2024
- KALORA
Table of Contents
HEATER RANGE
USER MANUAL SERIES
Kalora 425R
Kalora 500C
Kalora 500BX Woodstack
Kalora 600C
Kalora 600BX Woodstack
KA425R Heater Range
Kalora Pty Ltd
Head Office
58 Access Way
Carrum Downs VIC 3201
Australia
+61 3 8579 5900
info@kalora.com.au
www.kalora.com.au
Version: v1.0
KALORA HEATER RANGE
Model Name | Model Number |
---|---|
Kalora 425R | KA425R |
Kalora 500C | KA500C |
Kalora 500BX Woodstack | KA500BX |
Kalora 600C | KA600C |
Kalora 600BX Woodstack | KA600BX |
INTRODUCTION
Congratulations on purchasing a genuine Kalora Wood heater. When cared for
properly, these high quality, finely crafted wood heaters will offer many
years of reliable performance. This instruction manual has been developed to
ensure optimum performance from your Kalora wood heater. It’s very important
that you thoroughly read and understand all instructions before using your new
wood heater.
COUNCIL REQUIREMENTS
Check Local Council Requirements Eg. permits. When installing, operating and
maintaining your wood heater, follow the guidelines presented in these
instructions, and make them available to anyone using or servicing the wood
heater. Your city, town, state or territory may require a building permit to
install a solid fuel burning appliance. Always consult your local building
inspector or local council to determine what regulations apply in your area.
PLEASE NOTE:
Your wood heater must be installed by a qualified person whose work conforms
with local council regulations, Australian standards & manufacturers
recommendations. Failure to do so will void your warranty and could possibly
void any home insurance.
WOOD HEATER SAFETY
When properly maintained and operated your wood heater should give you many years of service, however there are important safety aspects of these products that you need to be aware of when operating a wood heater.
1| This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
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2| Children should be supervised to ensure that they do not play with the
appliance.
3| If the electrical supply cord is damaged, it must be replaced by the
manufacturer, it’s service agent or similarly qualified persons in order to
avoid hazard.
4| Never place combustible items such as but not limited to furniture, fabric
or wood within the specified clearances to combustibles.
5| The burning of wood gives off gases which can be extremely dangerous. Wood
heaters are designed so that under normal operating circumstances these gases
pass up the flue chimney system and cannot escape into your home, however it
is important that your flue system is properly installed and that you check
all joints regularly to ensure that there are no cracks or gaps, check the
door sealing rope and replace when damaged/worn. We recommend a smoke alarm be
fitted in rooms where wood heaters are installed. Do not use your wood heater
in a room where negative pressure conditions exist. Negative pressure
environments can cause products of combustion to be drawn from the fireplace
into the room.
Caution should be taken when using any form of extraction in a room where a
wood heater is installed.
6| This appliance is designed to specifically burn dry hardwood. Do not burn
rubbish, driftwood, flammable liquids or any substance containing salts or
corrosives.
7| Creosote and soot may accumulate in your flue pipe and chimney. This may
ignite, causing a chimney fire. If you suspect a chimney fire close down the
air controls on the wood heater, if the fire persists evacuate people from the
building and call the Fire Brigade. To prevent the accumulation of soot or
creosote, check flue and chimney regularly and clean as necessary. Good
burning, hot wood heaters will generally cause a lot less build-up than slow
burning wood heaters, likewise dry wood will cause less build-up than wet
wood. We recommend a fire extinguisher be available where wood heaters are in
operation. In the event of a chimney fire do not re-light the wood heater
until the heater and the flue chimney system have been thoroughly checked and
repaired/replaced as necessary.
8| Wood heaters get extremely hot and should not be touched when lit. When
young children are in the area, we recommend the use of a suitable fire guard
around the wood heater. Always wear protective gloves when reloading wood
heater.
9| Never over-fire your wood heater. If external parts of your wood heater are
glowing red then the wood heater is over-firing and your draught settings
should be reduced. Never interfere with the draught mechanisms or adjust your
air settings outside those limits set when the wood heater is manufactured.
Never use a secondary fan to supply or extract air to the wood heater.
10| All users of the wood heater should be aware of the contents of this
manual. Please leave this manual where it is accessible to wood heater users
and do not allow anyone to use the wood heater that is unfamiliar with its
correct operation.
11| Never use the wood heater if any parts are missing or damaged, only use
genuine parts as replacements. Never modify your wood heater.
BEFORE INSTALLING YOUR WOOD HEATER
You need to consider the following to ensure the safe operation of your wood heater:
- Provision of adequate air to support efficient combustion of the fuel.
- A well sealed flue/chimney system, hereinafter referred to as the “flue system”.
- The protection of combustible materials in proximity of the wood heater.
- A suitable base on which to place your wood heater.
ADEQUATE PROVISION AIR
It is essential for the safe and efficient use of your wood heater that you
provide an adequate air supply to your wood heater.
This may mean the provision of an outside air supply to the room, especially
if there are extraction units such as cooker hoods or clothes dryers in the
vicinity. Failure to do so will mean that fuel is burned inefficiently causing
smoke, blackening the glass and may also cause smoke to come back into the
room. As a simple check for this open a door or window in the room and check
if the wood heater burns more efficiently.
WELL SEALED FLUE SYSTEM
Under no circumstances should you use aluminum or galvanized steel pipes for
your wood heater flue. Always fit pipes with the narrow crimped side down,
this allows any creosote to run down the inside of the pipe and not to come
out and cause an unsightly mess and possible fire hazard.
Pipe bends should be kept to a minimum and we do not recommend using more than
2 bends on any installation.
Flues must not pass through ceilings, floors, attics, roofs, or combustible
walls without adequate and approved insulation being provided to protect
combustible materials.
The chimney and flue provide a means of taking combusted fuel from the wood
heater, as well as a draught to enable the wood heater to work. It is
essential that the flue system is kept in good condition and there are no
breaks or cracks allowing contact with any other combustible materials of the
house. It is also essential that the flue system is kept clean and seals are
maintained to ensure the draught is not lost.
The open end of the flue system must be above the height of the apex of the
building and any other obstructions, such as trees, which are within 3 meters
(10ft) of the flue system. Failure to do this will affect the efficiency of
the wood heater and may cause down draughts which will mean dangerous products
of combustion are emitted into the room.
Under no circumstances should the flue pipe be less than 6” (152mm) internal
diameter.
CLEARANCES TO COMBUSTIBLES
It is extremely important that you respect required installation distances and
that you respect local installation regulations.
This is for your safety! The manufacturer is not responsible for the product,
if it is not installed following these recommendations. These clearances may
only be reduced by means approved by the regulatory authority.
A combustible surface is anything that can burn (i.e. plaster, wall paper,
wood, fabrics etc.) These surfaces are not limited to those that are visible
and also include materials that are behind non-combustible materials. If you
are not sure of the combustible nature of a material, consult your local fire
officials.
HEARTH REQUIREMENTS
The floor protector must consist of 9mm thick cement fibre sheet which has a
thermal resistance of 0.008m2 K/W, per 9mm thickness or equivalent. Scandia
have a complete range of suitable ready to install hearth pads for straight
wall and corner installations.
INSTALLATION
CLEARANCES TO COMBUSTIBLES
| KA425R| KA500C & KA500BX| KA600C & KA600BX
---|---|---|---
A| Side of heater to side wall| 625mm| 250mm| 250mm
B| Centre of heater flue to rear wall| 470mm| 347mm| 355mm
C| Rear of heater to rear wall| 275mm| 150mm| 150mm
D| Front of heater to hearth front| 350mm| 450mm| 300mm
E| Minimum hearth width| 745mm| 900mm| 1000mm
F| Minimum hearth depth| 1005mm| 1070mm| 1000mm
G| Rear corner of heater to wall| 385mm| 100mm| 100mm
H| Minimum Corner Hearth Depth| 1115mm| 1020mm| 950mm
All measurements are in ‘mm’
The above clearances are applicable when using the Kalora Decorative mesh flue
kit.
(Decorative flue is fitted with an additional heat shield.)
Manufacturers recommendation: Keep all combustible materials at least 1.22
metres (4 feet) away from the appliance. This includes rugs, fabrics,
furnishings, papers, firewood, etc. NEVER dry clothing on or within 1.22
metres of the appliance.
FOR CONNECTING INTO A STANDARD INSTALLATION.
The following drawing is meant as a guide only. Your wood heater must be
installed by a qualified person whose work conforms with local council
regulations, Australian/New Zealand standards (AS/NZS 2918:2018) &
manufacturers recommendations.
1| Locate wood fire in it’s proposed position according to manufacturers
recommendations.
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2| Use a plumb bob to mark the ceiling in line with the centre of the flue
collar.
3| Check that the outer casing will clear all combustible materials by 25mm.
Determine positions of noggins to avoid cutting, otherwise headers must be
installed for strength.
4| Cut a 305mm diameter hole in the ceiling. Directly above cut a hole in the
roof to accommodate outer
casing.
5| Fix the angle brackets to the joists so that the drop box (first length of
located casing) is located in the
centre of the hole.
6| Position the drop box between the angle brackets, keeping a 25mm clearance
to combustibles. The
located end of the drop box must protrude no less than 150mm down from the
ceiling or any combustible material.
Fix the drop box to the angle brackets.
7| Add the remaining casings to the required height. Australian/New Zealand
Standards state that “the
flue pipe shall extend not less than 4.6m above the top of the floor
protector”. If the flue pipe is within
3 metres of the ridge, the flue pipe must protrude at least 600mm above the
ridge of the roof. If the
distance from the ridge is more than 3 metres, the flue pipe must protrude at
least 1000mm above roof
penetration. Additional lengths of casing and flue may be required to achieve
this. The flue pipe must
be more than 3 metres from any nearby structure. Other clearances may be
applicable, it is up to the
installer to ensure compliance with all regulations. See Figure 1 and 2 on P7.
8| Install roof flashing (Additional accessory, not supplied in flue kit)
9| Secure the Ceiling Collar in place using ceramic spacers and screws
provided.
10| Insert crimped end of the upper decorative flue (without internal
stainless steel heat shield) up into the
drop box.
Then insert the crimped end of the lower decorative flue (with the internal
stainless steel heat shield)
up into bottom of the upper decorative flue. The lower decorative flue
features locating tags on the non
crimped end which rest on the heater flue collar. The solid heat shield
section of the decorative mesh
and stainless steel inner heat shield is to face the wall.
11| Feed stainless steel flue through decorative flue and drop box through to
the required height. Assemble
flue pipes tight together as you go ensuring seams are straight. Secure each
joint with three stainless
steel rivets or screws spaced equally. Clean any finger prints or oils off
stainless steel flue with
methylated spirits.
12| Trim the inner flue to the same height as the outer casing. Place cover
cone and cowl over stainless steel flue & push cover cone over gal casing. Fix
cover cone to gal casing with stainless steel pop rivets or screws.
FOR CONNECTING INTO EXISTING MASONRY CHIMNEY
Any chimney should be fully intact with no holes or missing bricks. We
recommend a chimney register be installed above any installation into a
masonry fireplace minimising heat loss up the chimney. The top of the chimney
must be sealed using a chimney plate which should be sealed in place with a
mortar mix.
Active flue should be trimmed in line with the top of the chimney if it meets
the minimum height requirements under AS/NZS 2918. If additional lengths are
required to fulfill this requirement these lengths must be cased. The flue
should always be finished with a cowl and cone.
MINIMUM INSTALLATION CLEARANCES FIREBOX ASSEMBLY:
1| Remove all loose items from the fire box. First install the top baffle.
Place the baffle in the firebox with the bent edges facing the same direction
as in the below drawings.
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2| Lift the front edge of the baffle up and rest it on the top of the front
baffle support lugs, continue to lift the rear of the baffle over the rear
lugs, you will need to slide the baffle forward to clear the rear lugs.
3| Once the rear of the baffle is above the rear lugs slide the baffle all the
way to the back of the firebox and
rest the rear of the baffle on the rear lugs, ensuring the baffle is touching
the rear wall of the firebox.
4| Next install the firebricks. First install the side and rear firebricks,
place the firebrick retainer in place on
the top of the firebricks as shown in the below diagram.
5| Install the base firebricks. Push side firebricks all together leaving any
gap at the front of the heater.
Push rear firebricks together leaving any gaps even on each side. Push base
firebricks together leaving
even gap around outside.
KA425R2
1 | Top Baffle |
---|---|
2 | Firebrick Retainer |
3 | Firebricks – 230mm x 121mm x 38mm – Qty 8 |
4 | Firebrick – 230mm x 121mm x 38mm with notch – Qty 1 |
5 | Firebrick – 183mm x 162mm x 25mm – Qty 4 |
KA500C & KA500BX
1 | Top Baffle |
---|---|
2 | Firebrick Retainer |
3 | Firebricks – 200mm x 98mm x 25mm – Qty 9 |
4 | Firebrick – 200mm x 90mm x 25mm – Qty 2 |
5 | Firebrick – 218mm x 144mm x 25mm – Qty 4 |
KA600C & KA600BX
1 | Top Baffle |
---|---|
2 | Firebrick Retainer |
3 | Firebricks – 200mm x 108mm x 25mm – Qty 11 |
4 | Firebrick – mm x 55mm x 25mm – Qty 2 |
5 | Firebrick -269mm x 116mm x 25mm – Qty 6 |
OPERATING YOUR WOOD HEATER
FAN OPERATION
Step 1 | Plug heater into a power outlet |
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Step 2 | Locate fan switch on pedestal |
Step 3 | Adjust 3 speed fan as desired |
Excludes KA425R |
CONTROLS AND THEIR USE
1 | Power cable for fan operation |
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2 | 3 Speed Fan switch |
3 | Air Slide to control primary air intake |
4 | Secondary Air Slide for use when lighting KA425R2. Close 30 mins after fire |
is established.
FUEL
Your wood heater is designed to burn dry hardwood only.
It is NOT designed to burn the following:
- Soft wood
- Treated or painted wood
- Paper or cardboard, other than small amounts used to light stove.
- Plastics
- Synthetic fuel or logs that are not approved for solid fuel stoves
- Household rubbish
- Liquid fuels
Burning these or other products for which the wood heater was not designed may
damage the wood heater and cause a fire hazard or release toxic fumes.
Fuel should be stored in a dry place; wood should be dried for at least 1 year
and have a moisture content of less than 20%. Wet wood may cause serious
creosote build up, which may damage your flue system and even your wood
heater. Therefore the use of green, sappy or wet wood is strongly discouraged.
WARNING: FIRST OPERATION OF STOVE
When operating, this unit will get extremely hot. Do Not Touch, use tools
where necessary. You should begin using your wood heater by lighting small
fires which get progressively larger. We recommend lighting approximately 5
small fires before you put the wood heater into full service. Allow the wood
heater to fully cool between each of these fires. There may be some smell and
a small amount of smoke from the wood heater during the initial operations.
This is perfectly normal and is merely the curing of the wood heater paint.
Opening a window or door to provide additional ventilation will help alleviate
this.
AIR CONTROLS
Your wood heater needs air to burn the fuel. This air is supplied through a
primary air slide at the right side of the front of your wood heater above the
door. On the KA500C, KA500BX, KA600C and KA600BX secondary air is drawn into
the top rear of the firebox which is not adjustable.
Primary air, as the name suggests, is used for the initial burning of the fuel
and is also used to keep the stove glass clean. Secondary air is used for
secondary combustion, which makes the stove more efficient and reduces
emissions.
The settings of the primary air control very much depends on draught and local
conditions and after a few fires, you should have a good idea of the best
settings for your wood heater. The air slide control should be fully opened
when lighting the fire.
Once the fire is established, the air slide control may be adjusted as
required. Reducing the air intake will cause the wood heater to burn slower.
This may cause some blackening of the stove glass, but this should burn off
once the wood heater is burning brightly again.
LIGHTING THE FIRE
Open the fire door, lay a few crumpled sheets of paper or firelighters on the
firebox base then a few small dry pieces of sticks or kindling.
Open the air inlet controls. Now light the paper, close the fire door when the
kindling has caught fire (allow about 10 minutes for this to happen) add
larger pieces of dry wood, until the fire box is half filled. When the larger
pieces of wood have caught fire, add full sized logs. Close the air controls
to the point where the required burn rate is obtained.
REFUELING
Before refueling your wood heater, turn the air supply to high for a few
moments until there is a good fire in the heater. This will ensure there is no
build-up of harmful gases in the wood heater when the door is opened and will
also get the new fuel burning quickly and not allow it to kill the fire. Open
the door slowly in case any logs or coal have fallen against the glass.
Opening the door quickly may result in smoke being drawn into the room.
To reload the wood heater, open the door and feed the fuel in slowly always
using either tongs, a small shovel along with protective gloves. Do not
overfill the wood heater. It is always better to put in small loads often
rather than big fills less frequently. Wood should be loaded in a front to
back direction, this helps air flow as well as reducing the risk of logs
falling forward. Close the door gently after wood heater is reloaded.
OVERNIGHT BURNING
Your wood heater is designed to maximise burn times. Best results are achieved
when you establish a good fuel bed in the wood heater and allow it to burn for
about 30 minutes before closing the air slide control fully.
When you return to your wood heater, fully open the air slide control until
you have a good fire and then set to normal operating levels. Do not add fuel
until the fire bed is hot and red. Then add a little for the first time and
allow that to ignite before adding more. During overnight burning, the wood
heater glass may blacken, but when a hot fire is established again this should
burn off.
Please note: Kalora 425R S2 does not support overnight burning due to the size
of the firebox.
WOOD HEATER MAINTENANCE
CHECK YOUR WOOD HEATER REGULARLY
Initially, we recommend you check your flue system at least once per month.
After the first few months you will notice a pattern of soot and creosote
build up and you can then determine an inspection interval for checking soot
and creosote build up that is suitable for your wood heater installation.
Other checks, as listed below, should be carried out at least twice per year.
If you notice anything wrong at any time it should be repaired immediately.
Never use a wood heater that is in any way damaged or has a damaged flue.
1| Check your flue system for build up of soot or creosote and for signs of
damage to joints.
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2| To check flue outlet remove top of baffle by lifting and pulling out at
end. Use a flashlight to check flue outlet.
Clean and repair as necessary. Always replace top baffle before relighting
stove.
3| Check that glass is not cracked or chipped and that the sealing rope is in
good condition. Replace as
necessary.
4| When the room is dark, use a strong flashlight to check the sealing of the
wood heater at the edge and
corners for leaks. Any leaks or cracks found should be repaired with fire
cement or damaged parts should be replaced with genuine spare parts.
5| Check that wood heater door is tight and well sealed when closed. Place a
strip of paper into the wood heater and close the door, try to pull out paper.
You should feel some resistance to your pull, check several points around the
door. If it pulls out too easily, replace the rope and seal in place with a
suitable high temperature sealant.
6| Check baffle plate and firebricks. Baffle plate should be replaced if a
hole appears in the surface of the plate. Firebricks should be replaced when
they start to crumble or the firebox is exposed.
ASH REMOVAL
When the stove is out and completely cold you may remove the ash using an ash
vacuum or a steel bucket with a lid and shovel. Place a cover over the bucket
so that when removing the bucket the ash does not blow about your house.
CARE OF GLASS
At times, especially when the air controls are turned to low settings or when
damp wood is used, the wood heater glass will blacken. This is caused by fuel
that is not completely burnt, but the build-up on the inside of the glass will
normally burn off when a good hot fire is established in the wood heater.
There may be times however when you need to clean the glass. To do this, use a
soft cloth and a non-abrasive glass cleaner.
Only ever clean the glass when the wood heater is cold. When loading fuel into
the wood heater, always make sure it is not protruding out through the door
opening, as this may break the glass when you close the door. This is
especially relevant when loading logs. Always close the door gently.
If the glass does crack when the wood heater is lit, let the fire die out. Do
not open the door until the wood heater has fully cooled. Replace the glass
with the specified replacement part before re-using the wood heater.
DOOR ADJUSTMENTS
Door closing tension adjustment – As door seals age the seal beds into the
heater body, this will allow air to be drawn in any gaps created. Remove the
grub screw from the door handle shaft on the inside of the door, this will
allow the handle to rotate 360
Rotate the handle 1 full turn anti-clockwise and shut the door. Repeat this
step
until the door offers a little resistance to close. Replace the grub screw.
Over tightening may cause the door to distort and break the glass. If the door
is at maximum adjustment this generally means the door seal will need
replacing.
REPLACING PARTS
Always use genuine replacement parts. Only ever make replacements when the
wood heater is cold. All replacement parts can be ordered from
www.scandiaspares.com.au.
SURFACE FINISH
To clean your heater wipe lightly with a damp cloth or dust with a duster.
Some cleaning products may leave stains on the wood heater surface. Never use
abrasive cloths as these may scratch the surface; take caution when using
microfiber cloths as they can leave swirl marks if used in a circular motion.
Painted wood heaters can be repainted by using a good quality, high
temperature wood heater paint. When re-painting, make sure there is plenty of
ventilation and follow the manufacturer’s instructions.
Allow the paint to fully dry before lighting the stove and allow extra
ventilation for the first couple of fires as some fumes may emit from the
stove as the paint cures.
TROUBLE SHOOTING
Many people under estimate the importance of using a professional installer
with experience in wood heating who adheres to Australian Standards to install
their wood fire.
If you are having issues with your wood fire not working the way you think it
should, we implore you to speak to your installer first; they can help you
with issues such as burning too much or too little wood, smoke in the room
when you open the door, blackened glass or build-up of creosote during use. A
professional installer can also provide guidance on whether the problem is a
manufacturing issue in this instance we will work with them to resolve any
issues as soon as possible for you.
It is important to remember that all flue installations must be compliant with
Australian Standards.
A heater installed with a non-compliant flue configuration will not perform as
advertised or as tested.
FIRE NOT BURNING
A wood heater not burning is generally caused by either a shortage of air
and/or incorrect or damp fuel.
If fuel is not the problem check:
1 | That the air controls are opened. |
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2 | There is no blockage in the flue system. |
3 | That the open end of the flue is above the height of any nearby |
obstructions.
4| That there is a sufficient air supply into the room and that this supply is
not being taken by an extractor fan.
GLASS BLACKENS
Glass usually blackens when:
1 | The fuel is not being burned efficiently because of starvation of air. |
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2 | Bad quality or damp fuel is being used. |
SMOKE IN ROOM
If the wood heater is properly installed it should not emit any smoke into
your room. Should this happen, check that your room is not air tight. This can
easily be checked by opening a door or window. If the smoking stops you need
to provide an additional air supply into the room. If this is not the problem,
check if your chimney is blocked or obstructed and that you are not getting a
down draught caused by the location of the open end of the flue pipe or
chimney.
If the problem persists contact your installation company and ask them to get
your chimney and stove installation checked.
FIRE BURNING TOO QUICKLY
This is usually caused by too much draught or air.
1| Firstly try reducing the air supply to the wood heater by closing down your
air controls, if this fails then you may have to adjust the door or you may
have damage to the sealing.
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2| Close a thin strip of paper in the door, check to see if the paper stays in
place or pulls out. If the paper pulls out easily you may need to adjust or
replace the door seal.
3| Check to see if the glass moves within the door frame. If it does you may
need to tighten the glass retainer screws.
4| Check the condition of the door sealing rope and the glass seal tape.
CHIMNEY FIRE
Chimney fires occur when soot and creosote that have built up in the flue
system ignite. If the wood heater is operated properly and the flue checked
and cleaned regularly then chimney fires should not occur. These fires can be
very dangerous and must be avoided. Try to maintain good, hot fires in the
wood heater whenever possible and at least once in every firing open the air
controls and allow the wood heater to burn on full for a short while until the
entire fire bed is glowing red.
Check your flue system regularly for build-up of soot and creosote and clean
as necessary. Chimney fires can be detected by sparks coming from the top of
the chimney, a roaring sound coming from the area of the stove or chimney or
vibration in the stove or chimney. In the event of a chimney fire, close the
air controls, evacuate the building and call the fire department. Do not
relight
the stove after a chimney fire until the stove and flue have been checked and
any necessary repairs have been carried out.
WARRANTY
KALORA LIMITED WARRANTY
This limited warranty is given by KALORA Pty Ltd (ACN 005 868 093) (Kalora or
we) to the original retail purchaser (you) of the wood heater to which this
Warranty applies.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
The benefits that this Warranty provides are in addition to other rights and
remedies available to you under the Australian Consumer Law. This Warranty
does not limit those rights and remedies.
SCOPE OF WARRANTY
If a defect in material or workmanship appears in the following parts within
the corresponding warranty period after the date of the original purchase,
such as to make the wood heater unfit for normal home use; and you comply with
the requirements below regarding making a claim, then, subject to the
exclusions below, we will replace or repair the relevant part or (at our
option) replace the entire wood heater with the same or comparable model.
PART | WARRANTY PERIOD |
---|---|
Firebox | 15 Years |
All other parts (Including fans, other electrical items, top baffles, firebrick retainers)| 1 Year
To the extent permitted by law, our liability under this Warranty is limited
to this replacement or repair obligation.
IMPORTANT
For this Warranty to apply, you must fully complete the Warranty Registration
Card and mail it to our mail address within 30 days after the original
purchase. By completing this form, you also agree that, to the extent
permitted by law, our liability to you on any basis in relation to the wood
heater (other than under the Australian Consumer Law) is limited to our
obligations under this Warranty.
EXCLUSIONS
This Warranty does not apply:
1| Where the defect is not due to the original design or manufacture of the
part (including where the wood heater, part or accessory has been subject to
accident, abuse, alteration, misuse or neglect or has been installed,
inspected, operated or maintained negligently or not in accordance with
applicable local laws and regulations and the manufacturer’s printed
instructions, if any)
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2| Where the firebricks, top baffle or fibreglass seal have not been replaced
after becoming damaged or worn
3| To any accessories or optional parts
4| To any glass, paint, firebrick, fibreglass seal sold or used with the wood
heater
5| To any surface rust which may occur in transit, storage or use
HOW TO MAKE A CLAIM
Any claim under this Warranty must be in writing to our mail address below. It
must be sent within the applicable warranty period and must state:
1 | The model and serial number of the wood heater |
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2 | The place, price and date of purchase |
3 | Reasonable details of the defect |
To obtain replacement or repair under this Warranty, the wood heater must be
returned to the original place of purchase (and collected from there once the
replacement or repair is complete) at your cost. Kalora will not be
responsible for any associated freight, disconnection or re-installation costs
(including labour costs). Kalora will only be responsible for transport of the
wood heater from the original place of purchase to Kalora’s premises (and
back), and replacement or repair in accordance with this Warranty.
REGISTER YOUR PRODUCT
REGISTER BY MAIL
Alternatively, please complete the attached warranty
card within 30 days of installation and return to:
Kalora Pty Ltd.
58 Access Way, Carrum Downs
Victoria, Australia, 3201
Kalora Pty Ltd
58 Access Way, Carrum Downs
Victoria 3201
Australia
Documents / Resources
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KALORA KA425R Heater
Range
[pdf] User Manual
KA425R, KA500C, KA500BX, KA600C, KA600BX, KA425R Heater Range, KA425R, Heater
Range, Range
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References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>