TOP CHARGER TSEB240VT1 EV Charger Installation Guide

TSEB240VT1 EV Charger

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Specifications

• Safety Rated: 32A Max

• Single phase input: nominal voltage 208-240
  VAC ~60 Hz

• Power: 7.6 kW at 240 VAC

• NEMA Connector: NEMA 14-50 or NEMA 6-50

• Electrical Plug: Hardwired by licensed
  electrician

• Cable Length: 18 ft/5.5 m (25ft/7.5m
  optional)

• SAE Standard: J1772 compliant

• WIFI/Bluetooth: Built-in WIFI (802.11
  b/g/n/2.4GHz) / Bluetooth Connectivity

• Firmware: Over-the-air (OTA) upgradeable
  firmware

• Charging Modes: Realtime, Quantitative, Fixed
  time, Delayed charging

• LED Indicator Lights: Standby, Device
  connectivity, Charging in progress, Fault indicator, Network
  connectivity

• Main Enclosure: 8.3in x 7.5in x 3.3in (211mm x
  191mm x 84.6mm)

• Compliance: NEC625, UL2594, OCPP 1.6J, FCC
  Part 15 Class B, Energy Star

• Warranty: 2 years limited product
  warranty

Product Usage Instructions

Installation

Before installation, ensure the power source is turned off.
Follow the appropriate installation method based on your setup:
Plugged-In or Hardwired.

Plugged-In Installation:

1. Ground the product using the provided grounding plug.
2. Connect the plug to a properly installed and grounded
   outlet.

Hardwired Installation:

1. Connect the product to a grounded, metal wiring system.
2. Ensure an equipment-grounding conductor is run with the circuit
   conductors and connected to the product’s grounding terminal.

Charging Modes

You can choose between different charging modes: Realtime,
Quantitative, Fixed time, or Delayed charging. Select the
appropriate mode based on your charging needs.

LED Indicator Lights

The LED lights on the charger indicate different statuses such
as standby, device connectivity, charging in progress, fault
indicator, and network connectivity. Refer to these lights for
status updates.

FAQ

Q: Can I use this charger with a different voltage?

A: No, this charger is designed for use with a nominal voltage
of 208-240 VAC ~60 Hz. Using it with a different voltage may damage
the product.

Q: How can I update the firmware of the charger?

A: The firmware of the charger is over-the-air (OTA)
upgradeable. You can perform firmware updates wirelessly as they
become available.

Q: What should I do if the LED indicator shows a fault?

A: If the fault indicator LED lights up, stop using the charger
immediately and consult the user manual for troubleshooting steps
or contact customer support for assistance.

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EV Charger INSTALLATION AND USAGE GUIDE

TABLE OF CONTENTS

Safety Information

1.Safety Information………………………………………………………………………………….2 -6 2.Specifications…………………………………………………………………………………….7-9 3.Check Box Contents…………………………………………………………………………………10 4.Tools Needed…………………………………………………………………………………………. 11 5.Installation Overview…………………………………………………………………………..12 -26 Step 1: Download the APP (Smart Home Version) …………………………………………..12 Step 2: Download the OCPP Configuration Tool………………………………………………13 Step 3: How is the EV Charger Powered…………………………………………………………14 Step 4: Find a Place for the EV Charger………………………………………………………….15 Step 5:Mark the Mounting Bracket Location…………………………………………………..16 Step 6:Install the Mounting Bracket………………………………………………………………16 Step 7: Install the Gun Cradle Beside the Charger…………………………………………….17 Step 8: Mount the EV Charger………………………………………………………………………17 Step 9a: Hardwired Instructions for Electricians………………………………………….18-22 Step 9b: Plugged in Instructions for Electricians…………………………………………23-26 Step 10:Complete Setup………………………………………………………………………………26 6.Charging your Vehicle………………………………………………………………………………27 7.EV Charger LED Lights……………………………………………………………………….28-29 8.Troubleshooting Tips……………………………………………………………………………….30 9.FCC ……………………………………………………………………………………………………..31 10.Maintenance and Repair………………………………………………………………………….32 11.Service…………………………………………………………………………………………………32

IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR ELECTRIC SHOCK! Improper connection of the equipment- grounding conductor may result in a risk of electric shock, leading to death or serious injury. Recommends that installation be performed by a licensed electrician or other qualified professional in accordance with the regional electrical code where it is being installed to ensure the EV Charger is properly grounded. Do not modify the provided plug if it will not fit the outlet, have a proper outlet installed by a licensed electrician or other qualified professional.
GROUNDING INSTRUCTIONS For Plugged-In Installation: This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
WARNING – Improper connection of the equipment-grounding conductor is able to result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product ­ if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
For Hardwired Installation: This product must be connected to a grounded, metal, permanent wiring system, or an equipment-grounding conductor must be run with the circuit conductors and connected to the equipment grounding terminal or lead on the product.
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Safety Information

Moving and Storage Instructions

CONSIGNES DE SÉCURITÉ IMPORTANTES CONSERVEZ CES INSTRUCTIONS
INSTRUCTIONS RELATIVES À UN RISQUE D’INCENDIE OU DE CHOC ÉLECTRIQUE ! Un risque de choc électrique, pouvant entraîner la mort ou des blessures graves, peut résulter d’une connexion incorrecte du conducteur de mise à la terre de l’équipement. Pour garantir que le chargeur EV Topstar est correctement mis à la terre, Topstar conseille que l’installation soit effectuée par un électricien agréé ou un autre professionnel qualifié, conformément au code électrique local où il est placé. Ne modifiez pas la fiche fournie – si elle ne fit pas la prise, faites installer une prise appropriée par un électricien agréé ou un autre professionnel qualifié.
INSTRUCTIONS DE MISE À LA TERRE Pour une installation branchée : Ce produit doit être mis à la terre. La mise à la terre crée un canal de moindre résistance pour le courant électrique en cas de dysfonctionnement ou de panne, ce qui réduit le risque de choc électrique. Ce produit est livré avec un cordon doté d’un conducteur pour la mise à la terre de l’équipement et d’une fiche de mise à la terre. La fiche doit être insérée dans la prise appropriée, qui doit être installée et mise à la terre conformément à toutes les lois et réglementations locales.
AVERTISSEMENT -Une mauvaise connexion du conducteur de mise à la terre de l’équipement peut entraîner un risque de choc électrique. Si vous n’êtes pas sûr qu’un produit soit correctement mis à la terre, consultez un électricien ou un réparateur agréé. Ne modifiez pas la fiche fournie avec le produit – Faites plutôt appel à un électricien agréé pour installer une prise appropriée si celle qui est fournie avec le produit ne convient pas à la prise.
Pour une installation câblée : La borne ou le fil de mise à la terre de l’équipement du produit doit être relié à un système de câblage permanent, métallique et mis à la terre, ou un conducteur de mise à la terre de l’équipement doit être acheminé avec les conducteurs du circuit.
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IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS
INSTRUCTIONS PERTAINING TO A RISK OF FIRE OR ELECTRIC SHOCK
· Read all the instructions before using this product. · This device should be supervised when used around children. Do not put fingers into the electric vehicle connector. · The EV Charger is intended for use with electric vehicles only. Specifically, it is intended only for charging vehicles not requiring ventilation during charging. · Do not use the EV Charger in any manner other than specified in this installation guide. Refer servicing to qualified service personnel. · Do not attempt to disassemble or repair any of the components of the EV Charger. There are no user serviceable parts inside. · Do not use this product if the flexible power cord or EV cable is frayed, has broken insulation, or any other signs of damage. · Do not use this product if the enclosure or the EV connector is broken, cracked, open, or shows any other indication of damage. · Do not install the EV Charger in environments with explosive gas or vapors; nor where temperatures are outside its operating range of-22°F to 122°F (-30°C to 50°C). · Use 105°C wire, 6 AWG copper for setting 48A rating intended for field wiring connection.
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TABLE OF CONTENTS
IMPORTANTES INSTRUCTIONS DE SÉCURITÉ CONSERVER CES INSTRUCTIONS
INSTRUCTIONS RELATIVES À UN RISQUE D’INCENDIE OU DE CHOC ÉLECTRIQUE
· Avant d’utiliser ce produit, lisez toutes les instructions. · Lorsque vous utilisez cet appareil en présence d’enfants, une surveillance est recommandée. Veuillez éviter de mettre vos doigts dans le connecteur du véhicule électrique. · Seuls les véhicules électriques doivent être chargés à l’aide du chargeur EV Topstar. Il est spécifiquement conçu pour charger uniquement les automobiles qui n’ont pas besoin d’être ventilées pendant qu’elles sont chargées. · En dehors de ce qui est décrit dans ces instructions d’installation, vous ne devez pas utiliser le chargeur EV Topstar. Confiez l’entretien à un personnel de service qualifié. ·· Il est interdit de tenter de démonter ou de réparer les pièces du chargeur EV Topstar. Il n’y a aucune pièce à l’intérieur qui puisse être réparée par l’utilisateur. · Si le cordon d’alimentation flexible ou le câble EV est effiloché, que l’isolation est fissurée ou qu’il présente tout autre signe de dommage, n’utilisez pas le produit. · Si la coque ou le connecteur EV est endommagé de quelque manière que ce soit, notamment s’il est fissuré, cassé ou ouvert, n’utilisez pas le produit. · N’installez pas le chargeur EV Topstar dans des environnements où se trouvent des gaz ou des vapeurs explosifs, ni dans des endroits où les températures sont en dehors de sa plage de fonctionnement de -30°C à 50°C (-22°F à 122°F). · Lorsque vous configurez une valeur nominale de 48A destinée à être raccordée au câblage sur le terrain, utilisez un fil de cuivre de calibre 6 AWG et de 105°C.
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Safety Information
Improper moving or storage of the EV Charger may result in damage to the product that could result in a risk of fire or electric shock during subsequent use. Handle charger and packaging with care and avoid dropping it. When moving or lifting the EV Charger, always grasp the unit by the charging station enclosure. Never carry or lift the EV Charger by either the power cable or charging cord. Store the EV Charger indoors and in its original packaging until it is ready to be installed. Storage temperature should be between -22°F to 122°F (-30°C to 50°C).
Moving and Storage Instructions
Un mouvement ou un stockage incorrect du chargeur de véhicule électrique topstar peut endommager le produit, ce qui peut entraîner un risque d’incendie ou de choc électrique lors d’une utilisation ultérieure. Manipuler soigneusement le chargeur et l’emballage pour éviter de tomber. Lorsque vous déplacez ou Soulevez le chargeur topstar ev, assurez – vous de saisir le boîtier de la station de recharge. Ne jamais transporter ou soulever le chargeur topstar EV par le cordon d’alimentation ou de charge. Entreposer le chargeur topstar EV à l’intérieur et dans son emballage d’origine jusqu’à ce qu’il soit prêt à être installé. La température de stockage doit être comprise entre – 22 °F et 122 °F (- 30 °C et 50 °C).
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Specifications

Specifications

Electrical Characteristics
Input Cable Output Cable & Connector App Smart Grid Connectivity Firmware Emissions Reduction
Enclosure
Dimensions Codes & Standards Safety RFID 4G module Warranty

Safety Rated: 32A Max > Single phase input: nominal
voltage 208-240 VAC ~60 Hz > Power: 7.6 kW at 240 VAC > NEMA 14-50 or NEMA 6-50
Electrical Plug. Hardwired by licensed electrician > 18 ft/5.5 m cable (25ft/7.5m optional) > SAE J1772 standard compliant > You can set realtime charging mode, quantitative charge mode, fixed time charging mode, and delayedcharging mode.
Built-in WIFI (802.11 b/g/n/2.4GHz) / Bluetooth Connectivity
Over-the-air (OTA) upgradeable firmware
Available via optional software upgrade
Dynamic LED lights show charging status: standby, Device connectivity, charging in progress, fault indicator, network connectivity
NEMA Enclosure Type4: Weatherproof, dust-tight > IK10: Resistant polycarbonate case > Quick-release wall mounting bracket included > Operating Temperature: -22°F to 122°F (-30°C to 50°C )
Main enclosure:8.3in x 7.5in x 3.3in (211mm x 191mm x 84.6mm)
NEC625 compliant,UL2594 compliant, OCPP 1.6J,FCC Part 15 Class B, Energy Star
ETL Listed > Optional
Optional
2 years limited product warranty

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Electrical Characteristics
Input Cable Output Cable & Connector App
Smart Grid Connectivity Firmware Emissions Reduction
Enclosure
Dimensions Codes & Standards Safety RFID 4G module Warranty

Safety Rated: 40A Max > Single phase input: nominal
voltage 208-240 VAC ~60 Hz > Power: 9.6 kW at 240 VAC > NEMA 14-50 or NEMA 6-50
Electrical Plug. Hardwired by licensed electrician > 18 ft/5.5 m cable (25ft/7.5m optional) > SAE J1772 standard compliant
You can set realtime charging mode, quantitative charge mode, fixed time charging mode, and delayedcharging mode.
Built-in WIFI (802.11 b/g/n/2.4GHz) / Bluetooth Connectivity
Over-the-air (OTA) upgradeable firmware
Available via optional software upgrade
Dynamic LED lights show charging status: standby, Device connectivity, charging in progress, fault indicator, network connectivity
NEMA Enclosure Type4: Weatherproof, dust-tight > IK10: Resistant polycarbonate case > Quick-release wall mounting bracket included > Operating Temperature: -22°F to 122°F (-30°C to 50°C )
Main enclosure:8.3in x 7.5in x 3.3in (211mm x 191mm x 84.6mm)
NEC625 compliant,UL2594 compliant, OCPP 1.6J,FCC Part 15 Class B, Energy Star
ETL Listed > Optional
Optional
2 years limited product warranty

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Specifications

Check Box Contents

Electrical Characteristics
Input Cable Output Cable & Connector App Smart Grid Connectivity Firmware Emissions Reduction
Enclosure
Dimensions Codes & Standards Safety RFID 4G module Warranty

Safety Rated: 48A Max > Single phase input: nominal
voltage 208-240 VAC ~60 Hz > Power: 11.5 kW at 240 VAC > Hardwired by licensed electrician > 18 ft/5.5 m cable (25ft/7.5m optional) > SAE J1772 standard compliant > You can set realtime charging mode, quantitative charge mode,
fixed time charging mode, and delayedcharging mode.
Built-in WIFI (802.11 b/g/n/2.4GHz) / Bluetooth Connectivity
Over-the-air (OTA) upgradeable firmware
Available via optional software upgrade
Dynamic LED lights show charging status: standby, Device connectivity, charging in progress, fault indicator, network connectivity
NEMA Enclosure Type4: Weatherproof, dust-tight > IK10: Resistant polycarbonate case > Quick-release wall mounting bracket included > Operating Temperature: -22°F to 122°F (-30°C to 50°C )
Main enclosure:8.3in x 7.5in x 3.3in (211mm x 191mm x 84.6mm)
NEC625 compliant,UL2594 compliant, OCPP 1.6J,FCC Part 15 Class B, Energy Star
ETL Listed > Optional
Optional
2 years limited product warranty

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Your new EV Charger contains the following items. If any of these items are missing or if you believe they’ve been damaged, call support immediately.

x 2

x 1

EV charger installation and usage instruction
APP/ OCPP Configuration Tool instruction.

x 5 Five drywallanchors

x 5
Five 7/32inch #12 Phillips screws

x 1
x 2
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Tools Needed
Here are the tools you will need to install the EV Charger.

Step 1:Download the APP (Smart Home Version)
Use your phone to check the signal strength of your WIFI network where the EV Charger will be installed. Low/no signal may require a WIFI extender for the Charger to work. Download EV charger APP onto your phone or tablet from the Apple App Store, from Google Play, create account and begin the setup process.

Phillips, flathead and torx screwdrivers
Adjustable Wrench

Pencil

IOS or Android phone or tablet

Drill with a 5/16″ drill bit

Allen Wrench

Rubber Mallet

Bubble Level

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Step 2: Download the OCPP Configuration Tool
· Use your phone or tablet to scan below QR code. · Find “OCPP Config Tool” App, click “Download” to download the Tool to your phone or tablet and begin the configure process.

Step 3: How is the EV Charger Powered
Hardwired Installation See Step 9a
EV Charger can supply a maximum charge of 48A to the EV Requires a dedicated dual pole breaker. We recommend 60A. CAUTION: To reduce the risk of fire, connect only to a circuit provided with 60 amperes maximum branch circuit over current protection in accordance with the National Electrical Code, ANSI/NFPA 70 and the Canadian Electrical Code, Part I, C22.1. Thanks to reduce the risk of fire, connect only to a circuit provided with branch circuit over current protection in accordance with the CSA C22.1-15 Canadian Electrical. Code, Part 1 (Canada) or NOM-001-SEDE Electrical installations (Utility) (Mexico) or ANSI NFPA 70 National Electrical Code (USA)

Plugged-in installation See Step 9b EV Charger can supply a maximum charge of 40A to the EV Requires a dedicated, 50A dual pole breaker. Requires a NEMA14-50R/6-50R receptacle outlet.
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Step 4: Find a Place for the EV Charger
This device shall be mounted at a sufficient height from grade such that the height of the storage means for the coupling device is located between 24″(600 mm) and 48″(1.2 m) from grade; the distance from the vehicle allows slack for charging cable; temperatures are between -22°F to 122°F; the charger is within range of WIFI signal; and if plugged-in, the distance from the NEMA outlet allows slack for a short cable.

Step 5: Mark the Mounting Bracket Location
On the plasterboard / drywall where the charger will be installed, use a bubble level to draw a horizontal line where the top of the EV Charger will sit on the wall ensuring it is mounted at a sufficient height from grade such that the height of the storage means for the coupling device is located between 24″(600 mm) and 48″ (1.2 m) from grade and allows slack for the NEMA cable if it will be plugged in. Then, align the top of the mounting bracket to the line and mark the 3 mounting holes.

Step 6: Install the Mounting Bracket
For each mark, drill a 5/16″ hole in the wall. Use a Rubber Mallet to tap in the 3 drywall anchors. Install the bracket with 3 Phillips screws into the anchors.

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Step 7: Install the Gun Cradle Beside the Charger
Use a bubble level to draw a horizontal line at least 12″away from the mounting bracket at the height you’d like the cradle beside your EV Charger. Holding the gun cradle up to your line, mark the top two and bottom mounting holes of the gun cradle. If install the gun cradle on the wall or on the power distribution cabinet or board, drill a 5/16″ hole in the wall for each mark. Use a Rubber Mallet to tap in 2 drywall anchors. Install the gun cradle with 2 Phillips screws into the anchors.
Step 8: Mount the EV Charger

Step 9a-1: Hardwired Instructions for Electricians
A licensed electrician or other qualified professional can follow these instructions to hardwire the EV Charger to a breaker. If you plan to power your EV Charger with a NEMA 14-50R/6-50R receptacle outlet, skip to Step 9b. First, turn off the dedicated dual-pole breaker that will power the EV Charger.
Step 9a-2: Hardwired Instructions for Electricians

Use the 2 M4X8 hand-screws to install the EV Charger on the mounting bracket.

1. Remove the screw from the back of the EV charger with the philips screw driver.

2. Remove the face cover of the EV charger.

3. Disassemble the inner cover of the EV charger by remove the 6 screws with the philips screw

driver. Use Adjustable wrench to remove waterproof joint.

CAUTION: there’s a cable connecting the cover to the circuit board in the Charger. To remove the

cable, gently grab the cable bundle and pull it away from the circuit board.

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Step 9a-3: Hardwired Instructions for Electricians
Unscrew the screws for terminals L1, L2, and GND, to remove the NEMA cable wires.

Step 9a-4: Hardwired Instructions for Electricians
Unscrew the screws to remove the clamp securing NEMA cable. Then, remove the NEMA cable from the assembly. Finally, unscrew the nut holding the cable gland in place and remove it from the assembly.

Ethernet Cable as shown 19

Pull out the plug rod of the middle waterproof connector, insert the Ethernet cable, and tighten the nut.
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Step 9a-5: Hardwired Instructions for Electricians
Using 1-1/4″ conduit and proper fittings for the connections, use copper conductor only, 105 ,6 AWG for setting 48A rating from both phases of the breaker along with a ground/earth lead into the EV Charger assembly. Put the phase 1 lead into terminal L1, the phase 2 lead into terminal L2, and the ground into terminal GND and secure them with the screws, applying a tightening torque of 1.2 Nm.

Step 9a-6: Hardwired Instructions for Electricians

Gently reattach the cable to the cover and the circuit board. Reattach the inner cover to the body with the 6 screws, then close up with the face cover.
Step 9a-7: Hardwired Instructions for Electricians
Turn on the breaker and ensure that the power light on the front of the EV Charger is illuminated.

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Step 9b-1: Plugged in Instructions for Electricians

Step 9b-2: Plugged in Instructions for Electricians

If a NEMA 14-50R receptacle outlet is not already at the EV Charger location, a licensed electrician or other qualified professional can follow these instructions to install one. First, turn off the dedicated dual-pole breaker that will power the EV Charger.

Install a NEMA14-50R receptacle outlet with the ground facing downward ensuring the distance between the NEMA outlet and the EV Charger allows slack for a short cable. Bring leads from both phases of the breaker along with a ground/earth lead to the outlet and connect them. Neutral is not required.

If a NEMA 6-50R receptacle outlet is not already at the EV Charger location, a licensed electrician or other qualified professional can follow these instructions to install one. First, turn off the dedicated dual-pole breaker that will power the EV Charger.

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Step 9b-3: Plugged in Instructions for Electricians
Install a NEMA6-50R receptacle outlet with the ground facing downward ensuring the distance between the NEMA outlet and the EV Charger allows slack for a short cable. Bring leads from both phases of the breaker along with a ground/earth lead to the outlet and connect them.Neutral is not required.

Step 9b-4: Plugged in Instructions for Electricians
Plug in the NEMA 14-50P/60-50P plug from the EV Charger into the receptacle outlet. Turn on the breaker and ensure that the power light on the front of the EV Charger is illuminated.

Step 10: Complete Setup

Your EV Charger is now ready to charge your vehicle. Factory setting: Base on the maximum EV charger capacity that the car system will accept. Default factory setting of charging mode is Plug and Play. To raise or lower the charge rate to match your breaker size and to take advantage of the numerous other features through EV charger APP or OCPP Configuration Tool, follow the corresponding steps in User Instruction Manual to make changes.

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Charging your Vehicle
Factory setting: Base on the maximum EV charger capacity that the car system will accept. You can raise or lower this rate through the EV charger APP or OCPP Configuration Tool.
Default factory setting of charging mode is Plug and Play. If it is smart home charger, to switch to APP mode, please. refer to EV charger APP instruction. If it is commercial charger (OCPP version), switch the mode through the EV charger OCPP Configuration Tool in the phone or tablet.
To start charge the vehicle, open the port door and plug the EV Charger gun into the port. You will see the charge light on the EV Charger switch to solid green when it is connected to the vehicle. It will begin flash green, as the vehicle charges. Additionally, most EVs have indicator lights on the dashboard to let you know that you are charging. Do not attempt to drive your vehicle while the charge cable is connected to your vehicle.

EV Charger LED Lights

Power
Off Solid Blue
Connect
Off Flash Green Solid Green
Charge
Off Flash Green Solid Green

Charger does not have power Charger has power
Faulty charging signal from the car Charge Mode Pre-Charge Mode
Idle Mode Charging Mode Pre-Charge Mode

CAUTION: Do not touch and use this product when in case of failure. It is required to disconnect the power supply or have it handled by professionals.

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EV Charger LED Lights

Troubleshooting Tips

Fault

Red light flashing every 3 seconds (once)
Red light flashing every 3 seconds (twice)
Red light flashing every 3 seconds (three times)
Red light flashing every 3 seconds (four times)
Red light flashing every 3 seconds (five times)
Red light flashing every 3 seconds (six times)
Red light flashing every 3 seconds (seven times)

Input voltage is too high If plugged in, check that the NEMA14-50P or NEMA6-50P is plugged in securely. Check the supply breaker in your breaker panel for damage and replace if necessary. If issue persists, contact Support.
In put voltage is too low If plugged in, check that the NEMA14-50P or NEMA6-50P is plugged in securely. Check the supply breaker in your breaker panel for damage and replace if necessary. If issue persists, contact Support.
Output over current Unplug from car. Disconnect charger from power. Confirm there is no visible damage or foreign material in the EV gun. Return power to charger. If issue persists, contact Support.
Charger has exceeded nominal temperature. Ensure the charger is installed where ambient temperatures will not exceed 122°F (50°C). If issue persists, contact Support.
Current leakage. Unplug from car. Disconnect charger from power. Confirm there is no visible damage or foreign material in the EV gun. Return power to charger. If issue persists, contact Support.
Charger is not grounded Ensure that the EV Charger is properly wired and grounded. Check the line and neutral connections, as they may be reversed in the adapter or outlet. Unplug and reboot EV charger. If issue persists, contact Support.
CP line not properly connected.

Red light flashing every 3 Relay fused in position

seconds (eight times)

Disconnect from power immediately. Contact Support.

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The EV charger APP is not finding my EV Charger after I’ve installed it. Ensure the Charger has power: · Check for a green power light. · Check the EV Charger is wired properly. · Check that the breaker powering the EV Charger is turned on. Ensure your phone can connect to the EV Charger. · Check your phone’s Bluetooth is on. Try power cycling the breaker to which the EV Charger is connected. Try restarting the EV charger APP. Try rebooting your phone.
My vehicle is not responding or charging. Ensure that the latch on the EV charging cable handle is locked into place. If the handle is not latched securely, the vehicle will not charge. If the latch is pressed down during charging, charging automatically stops. Ensure that the vehicle is not set up to begin charging at a specific time of day.
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FCC
The EV Charger contains This device complies with Part 15 of the FCC Rules / Industry Canada license-exempt RSS standard (s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: –Reorient or relocate the receiving antenna. –Increase the separation between the equipment and receiver. –Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. –Consult the dealer or an experienced radio/TV technician for help. To satisfy FCC / IC RF exposure requirements, a separation distance of 20cm or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : 1. L’appareil ne doit pas produire de brouillage; 2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
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Maintenance and Repair
CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Always ensure that after charging, the charging cable is wrapped around the Wall Connector. Regularly inspect the Wall Connector and charging cable for signs of damage. lf damage is found, contact Top charger. The Wall Connector contains no user-serviceable components. If the unit is not operating correctly, contact Top charger. Wipe the outside of the wall Connector, the charging cable, and the connector end of the charging cable with a clean dry cloth to remove any accumulation of dust and dirt.
WARNING: Turn off input power at the circuit breaker before cleaning the Wall Connector.
AVERTISSEMENT:Avant de nettoyer le connecteur mural, coupez l’alimentation au niveau du disjoncteur. WARNING: Do not use cleaning solvents, scouring, powder, or any type of abrasive pad to clean the wall connector, its charging cable, or the vehicle’s charging port. AVERTISSEMENT: Ne nettoyez jamais le connecteur mural, son câble de charge ou le port de charge du véhicule avec des produits de nettoyage, de la poudre à récurer ou tout autre type de tampon abrasif.
CAUTION: To reduce the risk of electrical shock or equipment damage, do not allow liquid to enter the wall Connector while cleaning it.
PRUDENCE: Ne laissez pas de liquide pénétrer dans le Connecteur mural pendant son nettoyage afin de réduire le risque de choc électrique ou d’endommagement de l’équipement.
Service
Need more assistance? Contact Customer Service: +86 0592-7263768 contact@topstar.com.cn
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