AMPURE Turbo Cord DUAL 120V/240V User Guide

AMPURE Turbo Cord DUAL 120V/240V

Specifications

• Product Name: Portable EV Charger TurboCord DUAL 120V/240V
• Manufacturer: Ampure
• Operating Voltage: 120VAC or 208/240VAC 60Hz

FAQs

• Q: Can the charger be used with any electric vehicle?
  • A: The charger can be used with most electric vehicles, but it’s recommended to check compatibility with your specific vehicle model.
• Q: What should I do if the charger malfunctions?
  • A: In case of malfunction, contact Ampure Customer Support at 1-888-833-2148 or evscs@ampure.com for assistance.

SYMBOL USAGE

• DANGER
  • Indicates information about safety practices which, if not followed, may result in serious injury or death.
• WARNING
  • Indicates information about safety practices that, if not followed, could result in personal injury or are necessary to prevent fire or equipment overheating.
• NOTE
  • Indicates helpful information for installation or usage, but does not contain personnel or equipment safety-related information.

ABOUT YOUR TURBOCORD CHARGER

Thank you for purchasing the TurboCord Dual Voltage Charger – our easy-to-use, compact, and portable power supply for your electric vehicle’s on-board charger. The charger supplies and manages AC power to your electric vehicle and is compatible with a variety of battery-electric and plug-in hybrid electric vehicles. The charger will operate from either a 120 VAC or a 208/240 VAC 60 hertz power source. The included adapter is required for 208/240 VAC operation.

KEY FEATURES

• Dual voltage capability
• Compact, portable design
• Overheating protection
• Quick-read status indicators
• Underwriters Laboratories (UL) listed
• SAE J1772 compliant
• Auto-restart in the event of ground fault or power outage

WARNING

The adapter is designed for use with the charger in 208/240 VAC operating mode only. DO NOT connect other devices to the adapter. NEVER use the charger with any AC adapter except for the adapter supplied by the manufacturer specifically for use with this charger.

• 120 VAC Operation: the charger requires a 120 VAC single-phase dedicated circuit. It draws a maximum of 12-amp continuous current and requires a 15-amp rated circuit breaker.
• 240 VAC Operation: the charger requires either a 240 VAC split phase or a 208 VAC two-phase dedicated circuit. It draws a maximum of 16-amp continuous current and requires a 20-amp rated circuit breaker.

WARNING

• It is recommended that electrical outlets for use with your charger be installed by a licensed, qualified electrician. To avoid serious injury or death, installation must comply with the provisions of the National Electric Code (NEC) and all local codes. In cases of conflict between local codes and the NEC, local codes shall take precedence.

WARNING

• This product must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment grounding conductor and a grounding plug. The plug must be inserted into an appropriate outlet that is properly installed and grounded under all local codes and ordinances.

WARNING

• Improper connection of the electrical outlet grounding conductor might result in a risk of electric shock. Check with a qualified electrician if you are uncertain whether or not the electrical outlet is properly grounded. Do not modify the plug provided with the product if it does not fit in the outlet. Have a proper outlet installed by a qualified electrician.

WARNING

• Do NOT DROP the charger or coupler.

DANGER

If the output cable becomes separated from the charger module or the charge coupler, DO NOT ATTEMPT TO REPAIR THE CABLE YOURSELF. Contact AV Customer Support for assistance.

WARNING

When using your charger, basic precautions should always be followed, including the following:

• See warnings on charger cord label. Read warnings before operating the unit the first time. Read all instructions in this guide before using this product.
• Never use the charger with an extension cord.
• Shock hazard – make sure the plug is fully inserted into the wall outlet so that there are no exposed blade surfaces.
• Children should be supervised when in the vicinity of the charger while plugged in.
• Do not put fingers into the electric charge coupler.
• To reduce the risk of fire, connect only to a circuit provided with 20 amps maximum branch circuit overcurrent protection.
• Do not use in a commercial garage classified for internal combustion engine vehicles due to vapors of flammable liquids (gasoline) being present.

NOTE

• TurboCord will not charge and will give a fault indication if the ground is not present.

TURBOCORD CHARGER COMPONENTS

REQUIRED OUTLETS

• NOTE
  • Any electrical socket should be checked by an electrician.
  • 120 VAC operation: a NEMA 5-15R wall outlet is required
  • NEMA 5-15R receptacle 120 V
• NOTE
  • A dedicated 120 VAC single-phase circuit and a 15-amp rated circuit breaker are required.
  • 208/240 VAC operation: a NEMA 6-20R wall outlet is required.
  • NEMA 6-20R wall receptacle 240 V
• NOTE
  • A dedicated 240 VAC split phase circuit or a 208 VAC two-phase circuit and a 20-amp rated circuit breaker are required.

KNOW YOUR INDICATOR LIGHTS

The indicator light on your dual voltage charger is the first thing you will notice when you are about to plug or unplug your vehicle. Before we get started, here is a simple explanation of the indicators.

CHARGE MODULE INDICATOR LIGHTS

BLUE: STATUS

• When plugged into the wall outlet, the BLUE STATUS Indicator illuminates to communicate that the charger is ready to use.

RED: TROUBLE

• The RED TROUBLE Indicator illuminates when the charger has detected an error. If the RED TROUBLE Indicator is illuminated, the charger will not deliver power to the vehicle.
• The error must be corrected before a charging cycle can begin or continue. Refer to the Troubleshooting Guide in Section 3 for more information.

NOTE

A momentary blink of the RED TROUBLE Indicator at first plug-in to the wall socket is normal and functions as a startup safety check. This momentary blink is followed by the solid BLUE STATUS Indicator and the RED TROUBLE Indicator turns off.

WARNING

A constant or blinking RED TROUBLE Indicator indicates an actual problem.

CHARGING YOUR VEHICLE

• Your charger is designed for easy charging in two modes – 120 VAC and 240 VAC.

120 VAC MODE

• When used WITHOUT the ADAPTER, the charger connects to a 120 V outlet and charges your vehicle in Level 1 charging mode.
• The Level 1, 120 VAC charge regimen takes longer to charge than the Level 2, 240 VAC mode; however, 120 VAC wall outlets are typically more readily available.

1. Insert the CHARGE MODULE into the appropriate 120V wall outlet.
2. The BLUE STATUS Indicator on the CHARGE MODULE should be ON. This means that the charger is ready to provide power to your vehicle.
3. Plug the CHARGE COUPLER into your vehicle’s charging outlet until it clicks. If inserted properly, the BLUE STATUS Indicator will blink once. Once latched, the CHARGE COUPLER will not disengage unless the release button is pressed manually.
4. The automatic charge begins. Power will be delivered under vehicle demand. If the vehicle is charging, the BLUE STATUS Indicator will blink on and off approximately every two seconds. Always verify that the vehicle charging status indicator agrees.
5. When fully charged, the BLUE STATUS Indicator light illuminates solid blue. Your vehicle has a “dashboard gauge” that can verify the vehicle is fully charged. Refer to the vehicle owner’s manual to find the gauge location on your dashboard.
6. Disconnect when the charge is complete by pressing the release button on the CHARGE COUPLER and removing it from the vehicle.

240 VAC MODE

When used WITH the ADAPTER, the charger can charge in Level 2, 240 VAC mode.

1. Snap the ADAPTER CLIP to the lower end of the CHARGE MODULE, lining up the appropriate symbols ( and ) on the clip and module.
2. Insert the CHARGE MODULE into the ADAPTER (make sure it is fully inserted or the clip will not slide into the lock position).
3. Slide the ADAPTER CLIP up to the top of the CHARGE MODULE to lock it in place.
4. Insert the CHARGE MODULE with the attached ADAPTER into the appropriate 240 VAC wall outlet.
5. The BLUE STATUS Indicator on the CHARGE MODULE should be ON. This means that the charger is ready to provide power to your vehicle.
6. Plug the CHARGE COUPLER into your vehicle’s charging receptacle until it clicks. Once latched, the CHARGE COUPLER will not disengage unless the release button is pressed manually.
7. The automatic charge begins. Power will be delivered per vehicle demand. If the vehicle is charging, the BLUE STATUS Indicator will blink on and off approximately every two seconds. Always verify that the vehicle charging status indicator agrees.
8. When fully charged, the BLUE STATUS Indicator light illuminates solid blue. Your vehicle has a “dashboard gauge” which can verify that the vehicle is fully charged. Refer to the vehicle owner’s manual to find the gauge location on your dashboard.
9. Disconnect when the charge is complete by pressing the release button on the CHARGE COUPLER and removing it from the vehicle.
   • NOTE:
   • When plugging into an unfamiliar wall outlet, it is good practice to let the vehicle charge for several minutes before leaving it unattended, to ensure it is supplying the expected AC charging power.
   • The RED TROUBLE Indicator will illuminate if not charging. The unit will turn OFF if the breaker or infrastructure GFI is tripped.

MANUAL STOP

• To safely stop charging at any time before charge completion, just press the CHARGE COUPLER release button and remove it from the vehicle.
• Charging will automatically and safely stop.
• BLUE STATUS Indicator remains ON solid.

A NOTE ON AUTO-RESTART

• The Auto-Restart feature helps ensure that your vehicle will be charged and ready for use when needed. A charge may be interrupted if an error is detected. Charging will resume once the error is no longer detected.
• The RED TROUBLE Indicator illuminates during an error condition.
• The exception to immediate Auto-Restart is when the interruption is due to a charger GFCI event. The charger will attempt to restart 15 minutes after a GFCI event. After the fourth attempt to restart, the charger will shut down, and the
• RED TROUBLE Indicator will stay ON.
• If the fault persists, do not continue to try to charge your vehicle. Contact Customer Support.

TROUBLESHOOTING

Please refer to this Troubleshooting Guide for possible solutions to common errors or difficulties with charging your vehicle using your portable charger.

NOTE

• Do not attempt to repair or service the charger yourself.
• There are no user-serviceable parts inside.
• A RED TROUBLE Indicator may be triggered by several sources, including the charger, the utility service, or the vehicle. See Troubleshooting tips below.
• The RED TROUBLE Indicator turns on when the charger detects an error whether it is connected to your vehicle or not.
• With the RED TROUBLE Indicator on, the dual charger will not deliver power to the vehicle. The error must be corrected before charging begins or resumes.

Check the circuit breaker and other circuit loads.

2.    Try another wall outlet.

3.    Ensure the charger module (and adapter if operating in 240 VAC mode) is fully inserted into the wall outlet.

Charger internal failure| Contact Customer Support for assistance.
Vehicle will not charge RED TROUBLE Indicator remains solid| Charge coupler is not inserted into the vehicle| 1.    Inspect the charge coupler.

2.    Remove the charge coupler from the vehicle, then reinsert it into the vehicle receptacle until it clicks.

Vehicle is not in a state to accept a charge| Verify vehicle charge timer is set to permit charging. Refer to the vehicle owner’s manual for charge timer instructions.
Communication error between charger and vehicle| Contact Customer Support for assistance.
Problem| Possible Cause| Solution
---|---|---
RED TROUBLE Indicator is blinking rapidly| Utility fault| 1.      Disconnect the charger module from the wall outlet, then reconnect to the wall outlet.

2.      If the condition persists, have a qualified electrician inspect the wall outlet ground circuit integrity.

3.      Repair as required.

Above temperature limit Cases:

•   Temperature is too high. The charger will restart charging when it cools down.

•   House/socket wiring may be faulty.

| 1.    Inspect charger module for overheating (hot to the touch).

2.    Carefully unplug charger module from the wall outlet and allow to cool.

3.    If the condition persists, contact Customer Support for assistance.

4.    Disconnect the charger (and adapter, if operating in 240 VAC mode) from the wall outlet.

5.    Have a qualified electrician inspect the wall outlet and adapter integrity.

6.    Repair as required.

RED TROUBLE Indicator is on solid when connected to vehicle RED TROUBLE Indicator is off and  BLUE STATUS The indicator is on when you unplug from vehicle| Vehicle problem| Contact your vehicle service department.
RED TROUBLE Indicator is solid NOT connected to the vehicle| Charger internal failure| Contact Customer Support for assistance.
RED TROUBLE Indicator and BLUE STATUS Indicator are both on| Charger trying to resolve internal error| The charger will return to normal operation within 1 minute. If the problem persists, contact Customer Support for assistance.

SPECIFICATIONS

Specifications are subject to change without notice.

INSTALLING THE CABLE HANGER

CABLE HANGER MOUNTING INSTRUCTION

1. Choose a location to install the cable hanger.
   • The hanger should be located in practical proximity to both the utility service and the location of your vehicle’s charge receptacle. Preferably mounted to a wall stud. Dry wall and masonry wall installations require the use of appropriate inserts.
2. Measure up approximately 36” from the floor and mark the location.
3. Drill out the preferred mounting holes through the back of the cable hanger using a 7/32-inch drill bit.
4. Using a Phillips Screwdriver, tighten the screws for the cable hanger.

HIGH VOLTAGE WARNING

• DANGER
  • High voltage is present in your electric meter housing and power distribution service panel. Contact with high voltage can cause death or serious personal injury.
• WARNING
  • DO NOT operate your charger with a damaged output cable, charge coupler, adapter, or module. Visually inspect the output cable, charge coupler, adapter, and charger module for damage before each use. If you detect any damage, stop using the dual voltage charger and contact Customer Support.
• WARNING
  • ALWAYS position the charger output cable so that it will not be driven over, stepped on, tripped over, or otherwise damaged or stressed. To prevent personal injury and damage to the charger, ALWAYS stow the charger and adapter on a hanger or in a stowage bag after use.
• WARNING
  • Use the charger only to supply power to electric vehicles equipped with an SAE J1772-compliant vehicle receptacle. For more information, refer to the vehicle owner’s manual.
• NOTE
  • Disconnect the charger from the wall outlet before cleaning it. To clean the charger, wipe it with a clean cloth dampened with water or a mild detergent solution suitable for use on automobile paint. Do not use chemicals or solvents. Do not submerge the charger.

STATE OF CALIFORNIA PROPOSITION 65 WARNINGS

• WARNING
  • This product contains a chemical known to the State of California to cause cancer birth defects or other reproductive harm.

FCC

This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.

This product has been designed to protect against Radio Frequency Interference (RFI). However, there are some instances where high-powered radio signals or nearby RF-producing equipment (i.e. digital phones, RF communications equipment, etc.) could affect operation.

If you suspect your charger is receiving interference, take the following steps before contacting Customer Support for service:

1. Relocate nearby electrical appliances or equipment during charging.
2. Turn off nearby electrical appliances or equipment during charging.

Important! Changes or modifications to this product by anyone other than an authorized service provider will void FCC compliance.

SAFETY FEATURES

The charger is designed with your safety as the highest priority and includes the following safety features to protect against the risk of electric shock:

• Service Ground Check: The charger constantly checks for the presence of a service ground connection. If the service ground ever fails, the charger RED TROUBLE Indicator turns ON and shuts down power to the vehicle.
• Thermal Event Sensor: Charger module senses out of ordinary thermal events and will shut the unit down.

STATE OF CALIFORNIA PROPOSITION 65 WARNINGS

This product contains a chemical known to the State of California to cause cancer birth defects or other reproductive harm.

SAFETY FEATURES

• Insulation: The charger module, adapter, cable assembly, and charge coupler are completely insulated (no exposed live parts) to protect against electric shock.
• Unintentional Disconnection: The charge coupler is designed to minimize unintentional disconnection. A pilot signal wire in the cable and charge coupler eliminates the possibility of electric shock when not connected to a vehicle or if an unintended disconnect occurs during a charge. Disconnection during charging is safe.

LIMITED WARRANTY

TURBOCORD CHARGER LIMITED WARRANTY

• KEEP RECEIPT FOR WARRANTY CLAIMS.
• The Ampure TurboCord EV charger is warranted to be free of defects in material and workmanship for thirty-six (36) months from the date of original purchase.
• THIS IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY AMPURE WITH RESPECT TO THE TURBOCORD CHARGER. OTHER THAN EXPRESSED AND/OR IMPLIED WARRANTIES REQUIRED BY APPLICABLE LAWS OR WHICH ARE REQUIRED TO EXTEND FOR A LONGER PERIOD, THERE ARE NO WARRANTIES THAT EXTEND BEYOND THIS LIMITED WARRANTY AND ANY REQUIRED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD.
• To the extent permitted by applicable laws:
  • (a) Ampure’s total warranty expense for the charger is limited to a maximum of the original purchase price of the charger as applicable to a warranty claim;
  • (b) Ampure’s liability under this warranty shall be limited to the repair or replacement, at Ampure’s option, of defective parts; and
  • (c) Ampure will not be liable for repair, replacement, or service call costs for the charger not covered by this warranty, which shall be the responsibility of the purchaser.
• This warranty shall be voided by damage or excessive wear to the charger caused by abnormal operating or environmental conditions (including exposure to acid, chemical fumes, metallic dust, or extreme temperatures), accident, abuse, damage, misuse, vandalism, unauthorized alteration or repair, utility surges, or if the charger was not operated, serviced or maintained in strict compliance with the charger User’s Manual and other printed instructions provided by Ampure and applicable building codes. Any evidence of an attempt to disassemble or reverse engineer the charger will void this warranty.
• Ampure refurbished TurboCords carry a one (1)-year manufacturer’s warranty. If received as a service replacement, the warranty will remain in effect for the remainder of the term of the originally purchased equipment.

These commodities, technology, or software were exported from the United States per the Export Administration Regulations. Diversion contrary to US law is prohibited.

© Ampure 2024. All rights reserved. Ampure and the Ampure logo are trademarks of Ampure. Corporate names, trademarks, registered trademarks, service marks, symbols, and logos stated herein are the property of their respective companies. Specifications are subject to change without notice. Images of the Dual voltage charger are representative; production models may vary. Dual voltage chargers may be branded under different names. No portion of these materials may be duplicated, used, or disclosed without prior written permission from Ampure.
Disclaimer: This user guide includes the latest information available at the time of printing. Ampure reserves the right to make changes to this user guide and/or product without further notice. Changes or modifications to this product not completed by an authorized service provider could void the product warranty.

CONTACT INFORMATION

• Ampure
• 1333 S. Mayflower Ave., Ste. 100
• Monrovia, CA 91016
• USA
• evscs@ampure.com.
• www.evsolutions.com.

Corporate Headquarters:

• Ampure
• EV Solutions™
• 1333 S. Mayflower Ave., Ste. 100
• Monrovia, CA 91016
• USA
• Phone: 1-888-833-2148
• Email: evscs@ampure.com
• Website: www.evsolutions.com.

These commodities, technology, or software were exported from the United States per the Export Administration Regulations. Diversion contrary to US law is prohibited.

A NOTE ON CUSTOMER SUPPORT

To ensure superior service, please take note of your serial number when contacting customer support. Write down the serial number of your charger in the Owner’s Record above. The serial number can be found on the bottom of the charger’s plug-in module.

• Ampure
• Customer Support
• 1-888-833-2148
• evscs@ampure.com.

SAVE THESE INSTRUCTIONS!

This manual contains important instructions for the TurboCord Dual Voltage The charger that shall be followed during installation, operation, and maintenance of the unit.

References

• EV Solutions | Electric Vehicle Charging Products & Services

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