tapo RV20 Max Plus Robot Vacuum and Mop Plus Smart Auto Empty Dock User Manual

: September 18, 2024
: tapo

tapo RV20 Max Plus Robot Vacuum and Mop Plus Smart Auto Empty Dock

Specifications:

Product: Robot Vacuum & Mop + Smart Auto-Empty Dock
Operating Frequency: 2400MHz~2483.5MHz (Wi-Fi), 2402MHz~2480MHz (Bluetooth)
Manufacturer: TP-LINK CORPORATION PTE. LTD.
Location: For indoor use only

Product Usage Instructions

Setup and Use:

Position the Dock:

Place the dock on a hard, level surface against a wall with clear space in front and on the sides.

Remove Protective Film & Protective Strips:

Prior to use, ensure to remove any protective film or strips from the robot vacuum and dock.

Turn On Robot Vacuum:

Press the power/clean button on the robot vacuum to turn it on.

Charge Robot Vacuum:

Connect the robot vacuum to the dock for charging.

Download Tapo App and Set Up:

Download the Tapo app and follow the setup instructions to connect the robot vacuum.

Cleaning:

Mopping:

Fill the water tank with water (do not add cleaning agents). Wipe dry after filling.

Care and Maintenance:

Empty the dustbin regularly.
Clean the filter, main brush, side brush, caster wheel, main wheels, LiDAR, sensors, and charging contacts periodically.
Replace the dust bag when full.
Clean the dust channel for optimal performance.

Troubleshooting:

If you encounter issues, refer to the troubleshooting section in the manual or contact customer service.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS

BEFORE USING THIS APPLIANCE

WARNING – To reduce the risk of fire, electric shock, or injury:

Do not leave appliance when plugged in. Unplug from outlet when not in use and before servicing.
Do not use outdoors or on wet surfaces.
Do not allow to be used as a toy. Close attention is necessary when used by or near children.
Use only as described in this manual. Use only manufacturer’s recommended attachments.
Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center.
Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
Do not handle plug or appliance with wet hands.
Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
Turn off all controls before unplugging.
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
Do not use without dust bag and/or filters in place.
Use extra care when cleaning on stairs.
WARNING: Do not charge non-rechargeable batteries.
WARNING: Read all safety warnings and instructions. Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. Risk of explosion. Floor sanding can result in an explosive mixture of fine dust and air. Use the floor-sanding machine only in a well-ventilated area free from any flame or match.
Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that have the switch on invites accidents.
Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.
Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.
Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion.
Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
Do not charge the battery at ambient temperature below 39°F (4°C) or above 104 °F (40°C). Also keeping the temperature range of between 39-104°F when storing unit or during use.
Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
Do not modify or attempt to repair the appliance except as indicated in the instructions for use and care.
Place the cords from other appliances out of the area to be cleaned.
Do not operate the vacuum in a room where an infant or child is sleeping.
Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
Do not allow children to sit on the vacuum.
Do not use the vacuum on a wet surface.
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
Household use only
The robot vacuum must only be supplied at safety extra-low voltage defined in the standard of EN 60335-1 corresponding to the marking on the charging dock. (for EU region)
This charging dock can only charge lithium batteries and can only charge one battery at a time. The capacity of the battery does not exceed 2600mAh.
WARNING: Do not charge non-rechargeable batteries.

For Robot Vacuum:

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011 /65/EU and (EU) 2015/863. The original EU declaration of Conformity may be found at https://www.tapo.com/en/support/ce/
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
The original UK Declaration of conformity may be found at https://www.tapo.com/support/ukca/

Safety Information

Keep the device away from water, fire, humidity or hot environments.
This appliance contains batteries that are only replaceable by skilled persons.
Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

Warning

Avoid replacement of a battery with an incorrect type that can defeat a safeguard.
Avoid disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, that can result in an explosion.
Do not leave a battery in an extremely high temperature surrounding environment that can result in an explosion or the leakage of flammable liquid or gas;
Do not leave a battery subjected to extremely low air pressure that may result in an explosion or the leakage of flammable liquid or gas.

Children should be supervised to ensure that they do not play with the appliance. The appliance is only to be used with the charging station (Tapo RVD101) provided with the appliance. The appliance contains a 2600mAh lithium- ion battery. This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision

Operating Temperature: 32 ~ 104°F (0 ~ 40℃)
Storage temperature: -4 ~ 140°F (-20 ~ 60℃)
When the battery is charged: 32 ~ 113°F (0 ~ 45℃)

For Auto-Empty Dock / Battery:

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/30/EU, 2014/35/EU, 2009/125/EC, 2011/65/EU and (EU)2015/863. The original EU declaration of conformity may be found at https://www.tapo.com/en/support/ce/ TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Electromagnetic Compatibility Regulations 2016 and Electrical Equipment (Safety) Regulations 2016. The original UK declaration of conformity may be found at https://www.tapo.com/support/ukca/

For EU/UK Region

Operating Frequency:

2400MHz~2483.5MHz / 20dBm (Wi-Fi)
2402MHz~2480MHz / 10dBm (Bluetooth)
TP-LINK CORPORATION PTE. LTD.
7 Temasek Boulevard #29-03 Suntec Tower One, Singapore 038987

Package Contents

Overview

Robot Vacuum

Auto-Empty Dock

Position the Dock

Position the dock on a hard, level surface against a wall, ensuring 1.5m (4.9ft) of clear space in front and 0.5m (1.6ft) to the left and right.
Connect the power cord to the dock and power source. Keep the cable tidy.

Notes

Route the power cable on the back of the dock.
Peel off the protective film for optimal performance.
Make sure the area receives good Wi-Fi signals.
When the dock is powered on, the LED on the dock stays solid white.
Always keep the dock powered on; otherwise, the robot vacuum will not automatically return. Do not move the dock frequently.

Important Tips

Avoid direct sunlight to ensure optimal performance and precise cleaning.
Remove power cords and small objects from the floor.
Place physical barriers in front of fireplaces and air vents that may damage the robot vacuum.
Anti-drop sensors are less effective if dirty or used on carpeted or dark-colored floors. Try setting block zones in the Tapo app after setup to prevent falls.

Remove Protective Film & Protective Strips

Remove the protective film and protective strips of the front bumper

Turn On Robot Vacuum

Press and hold for seconds to turn on the robot vacuum. You will hear either “Turning On” or a beep, indicating a successful power-on.

Charge Robot Vacuum

Place the robot vacuum on the charging dock or tap to send it back to the dock to charge. It will return to the dock at the end of a cleaning job and whenever it needs to recharge.

Notes

When you place the robot vacuum on the charging dock, the robot vacuum will turn on automatically.
When the LED of the charging dock flashes 3 times, the charging will begin.
We recommend that you fully charge the robot vacuum for about 4 hours prior to starting the first cleaning job

Download the Tapo App and Connect to Wi-Fi

Download the Tapo app from the App Store or Google Play, then log in.
Open the Tapo app, tap the icon, and select your model. Follow the step-by-step instructions to set up your robot vacuum

In the Tapo app, you can enjoy the following features.

Smart Maps Start quick mapping and create smart maps of your home to tell your robot vacuum where to clean.
Cleaning Modes & Preferences Customize vacuum power, cleaning times, and cleaning areas.
Scheduled Cleaning Set an automatic cleaning schedule, then the robot vacuum will clean automatically at the set time and return to the dock after cleaning.
Custom Zones, Carpet Areas, and Virtual Walls Add block zones, carpet areas, and virtual walls to prevent access to certain areas and rooms.

Cleaning

Note

Cleaning cannot start if the battery is too low. Charge your robot vacuum first.
Before cleaning, remove power cords, small objects, and high-pile carpets from the floor.
If the cleaning area is too small, the area may be cleaned twice.
If the robot vacuum is paused for too long, it will automatically enter sleep mode. If the vacuum stays in sleep mode for 12 hours or if the battery level becomes too low, the cleaning job will be canceled.

The robot vacuum will automatically explore and clean your home in neat rows. It will return to the charging station at the end of a cleaning job and whenever it needs to recharge.

In Spot Cleaning mode, it will clean a rectangular area of 1.5m × 1.5m (4.9ft × 4.9ft) centered on itself. You can also customize the cleaning pattern in the Tapo app.

Mopping

Take out the dustbin and water tank.
Remove the rubber plug and add water to the water tank
To prevent corrosion, do NOT add any cleaning agents. Only use cool or room temperature water and be careful not to wet the metal contacts.
Wipe the water tank with a clean, dry cloth.
Install the washable mop cloth and the mop cloth mount.
Re-install the dustbin and water tank.

Vacuum floors before starting the first mopping cycle.
To prevent wetting the carpet, add a block zone, virtual wall, or carpet area on the Tapo app.
The ability to cross obstacles is reduced when mopping.
It is recommended to wash the mop cloth after each use.

Remove the mop cloth mount.
Remove the washable mop cloth.
Clean the mop cloth.
Sun dry the mop cloth and mop cloth mount.

Care and Maintenance

To maintain optimal performance, maintain the robot vacuum according to the following guidelines.

Part	Maintenance Frequency	Replacement Frequency*
Dustbin	Clean/wash as needed	/
Filter	Once a week	3-6 months
Main Brush	Every 2 weeks	6-12 months
Main Brush Cover	Every 2 weeks	6-12 months
Side Brush	Once a month	3-6 months
Dust Bag	/	Replace when full
Mop Cloth	After each use	2-3 months
Caster Wheel	Clean as needed	/
Main Wheels	Once a month	/
Sensors	Once a month	/
Charging Contacts	Once a month	/

Empty the Dustbin

Option 1: Auto-Empty

It automatically empties the dustbin after cleaning. You can also press on the robot vacuum when docked or tap the Empty button in the Tapo app to suck up dust and debris in the dustbin to the dust bag.

Remember to close the dock cover for auto-emptying.
Auto empty will not start until the robot vacuum has cleaned for more than 30 minutes in total.

Option 2: Empty Manually

Remove and open the dustbin to empty the dustbin

Clean the Filter

Remove the dustbin and open the lid.
Remove the filter and clean the filter.
Wash the dustbin and filter.
Do not wash with hot water or detergents.
Air-dry the dustbin and filter thoroughly, then reinstall the filter as it was originally positioned.

Clean the Main Brush

Turn the robot vacuum over, then unlatch and remove the main brush cover.
If you have installed the mopping attachment, uninstall it from the robot vacuum first
Remove the brush and its end cap.
Remove any hair or debris with the cleaning brush.
Reinstall the cap and main brush. Press on the main brush cover to lock it in place

Clean the Side Brush

Use a screwdriver to unscrew the side brush clockwise, remove debris, and wipe with a damp cloth if necessary.
Turn the side brush anticlockwise to secure it tightly and ensure it’s properly installed

Clean the Caster Wheel

Pull firmly to remove the caster wheel and remove hair or dirt.
Reinstall the caster wheel and press it firmly into place

Clean the Main Wheels

Wipe the main wheels with a clean, dry cloth

Clean the LiDAR and Sensors

Wipe the LiDAR and sensors with a clean, dry cloth. Using a wet cloth may cause damage.

Clean the Charging Contacts

Wipe the charging contacts with a clean, dry cloth. Using a wet cloth may cause damage.

Replace the Bag

Open the top cover and pull up the handle of the dust bag to remove.
Throw away the used dust bag when it is full.
Install a new dust bag and put the cover back on.
Put the cover back on each time you open it, especially before auto-emptying.

Clean Up the Dust Channel

If the dust channel is blocked, use a screwdriver to remove its dust cover at the bottom and clear any foreign objects.

Troubleshooting

Frequently Asked Questions

Voice Prompts for Issues

If the corresponding issues cannot be solved by referring to the above methods, please contact our Technical Support at https://www.tp- link.com/support/contact-technical-support/.

Energy Saving Mode

When the robot vacuum is docked, press and hold the Power button and the Dock button for more than 15 seconds until the LED turns off. It will then enter the Energy Saving mode. In this mode, only the charging feature will be active. All other functions, including LEDs and sensors, will be disabled, and Wi-Fi will be disconnected. To exit Energy Saving mode, press the Power button on the robot vacuum; it will automatically revert to the Normal mode.

Need some help?