aires spring Broadband Circuits User Guide
- September 16, 2024
- aires spring
Table of Contents
aires spring Broadband Circuits
Product Information
Specifications
- Brand: AireSpring
- Model: Broadband Circuits and VMware SD-WAN Devices
- Version: REV. 07.19.2022
Product Usage Instructions
Installation and Activation
To install and activate the AireSpring broadband circuits and VMware SD-WAN
devices, follow these steps:
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Unbox the broadband circuits and SD-WAN devices carefully.
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Connect the broadband circuits to the appropriate ports as
instructed in the user manual. -
Power on the devices and follow the on-screen instructions for initial setup.
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Configure the network settings based on your requirements.
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Activate the devices by following the activation process provided by AireSpring.
Troubleshooting and Support
If you encounter any issues with the installation or operation of the
broadband circuits and SD-WAN devices, you can reach out to AireSpring’s
customer support team for assistance. Provide detailed information about the
problem you are facing for efficient troubleshooting.
FAQ
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Q: How can I contact AireSpring for support?
A: You can contact AireSpring’s customer support team by phone at [insert phone number] or by email at [insert email address]. -
Q: What should I do if my broadband circuits are not functioning properly?
A: If your broadband circuits are not functioning properly, first check the connections and power source. If the issue persists, contact AireSpring’s support team for further assistance. -
Q: Can I expand my network using additional AireSpring devices?
A: Yes, you can expand your network by adding more AireSpring broadband circuits and SD-WAN devices. Ensure proper configuration and compatibility with your existing setup.
What Our Customers Say
- I appreciate all of the help you have been during our migration to SD-WAN as well as the post-migration assistance you have provided. AireSpring will be at the top of my list of partners. Thank you again for all of your help and fantastic service. You both made the project enjoyable.”
- Eric is the man! He is always doing the very best he can to make sure he meets our expectations. And a shout out to Sandi & Denis as well for doing the very best they can to meet our needs and deadlines. Milbank Manufacturing appreciates everything that AireSpring does for us and wanted to make sure to send a special KUDOS.”
- AireSpring continues to create solutions that other carriers would have hidden behind rules/regulations to keep from solving the problem. Please pass our appreciation on to all those that made an assist today to get our Cardiac Rehab clinic back online. Kudos to all involved.”
- Thank you for your excellent project management and customer service on installation and activation of our new AireSpring broadband circuits for all our locations and VMware SD-WAN devices. There certainly were challenges, but you were diligent in your follow-up and negotiation with the carriers. You are a pleasure to work with.”
- Thank you for facilitating the installation of phones at Fairmont, the staff is elated that they can receive calls and resume work. Without your help I don’t think it would have been possible this quickly.”
- Bill’s insight and attitude have been invaluable in helping us troubleshoot and resolve the matters quickly, keeping the customer and my service delivery folks happy. I appreciate working with Bill and the rest of AireSpring.”
Rankin, Shuey, Ranucci, Mintz,
Lampasona & Reynolds Madonna M. P.
Operations Manager
On behalf of our firm, I would like to send out a huge thank you [THANK
YOU!!!!] to the whole team for all of your time and efforts on our behalf AND
MORE IMPORTANTLY, thank you for a smooth and painless transition to
AireSpring.”
Park Ohio
Sean H.
Global IT Manager
Along with AireSpring, Carlos is doing an amazing job and his multilingual
skills have come in handy with our Spanish speaking facilities folks. I am
pleased that Carlos has been reaching out to our facilities managers before
each install.”
SGM Solutions
Tom M.
President
The office is up and running. Thank you for all your efforts, and special
recognition to Wilh in your Tech Sup-port Group. Make no mistake, Wilh’s
efforts and diligence brought this through to completion and we are grateful
for his and your follow up and professionalism.”
- Stephanie did a fantastic job. She is extremely smart, knowledgeable, willing to go the extra mile. She worked diligently with me, our phone vendor and our IT people and went over and above every single time. She is the true meaning of excellent customer service!”
- AireSpring has been flawless. We are very happy. We never had anywhere near the connection reliability with our previous carrier that we have with AireSpring. I would certainly recommend AireSpring, and particularly their SIP Trunking service, as a way to receive better phone service and save on phone bills.”
- I just wanted to thank you for the great job coordinating our project! Thanks for keeping everything in order! Everything is running smoothly!”
CSi
Eric J.
Chief Technology Officer
I told AireSpring’s engineers what
I wanted, and we had everything we needed for implementation and turn-up
without a hitch. I love using the MaX UC Mobile Client. I can even redirect
calls to anyone in the office from my cell phone! I would certainly recommend
AireSpring’s AirePBX Cloud Phone System.”
Santa Fe Irrigation District
Jeff E.
IT Administrator
The best part about switching to AireSpring was their white-glove customer
service. AireSpring assigned their top engineers to our account, something
which was completely unexpected and truly remarkable. I cannot think of any
other carrier who would do that.”
Med USA
Zac G.
Information Systems Manager
When we moved offices, it only took one notification to AireSpring. AireSpring
was proactive in getting information for the move and very accommodating.”
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Most of our staff spend time in clients’ offices, so the ability to have our phone line ring to our cell through the MaX UC Mobile app helped maximize our ability to service clients. I think the biggest compliment I can give is that I really don’t think about the phones anymore.”
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Thank you. I know you work outside the box for us. I really appreciate it.”
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Amy, I want to thank you and your team for assisting me in today’s issues… Doug and Jesus are excellent troubleshooters and keep their calm no matter what. It shows we are not just a source of income to AireSpring, but you understand how important these services are for us.”
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I cannot express enough how glad I am that AireSpring was introduced to our company. They provide the kind of customer service I have been wanting for a long time. I can say with conviction that AireSpring has provided our company with the best customer service I’ve ever received!”
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I just want to extend my thanks to Joseph and the AireSpring team. Your prompt, thorough and professional response in resolving this issue is greatly appreciated.”
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I wanted to send a quick note to thank you all (Christina, Craig, Kristin) for making this happen so quickly. Four weeks from order to install is commendable. I truly
appreciate the effort that you all made to make this happen.” -
We had a problem-free installation and the ongoing support from AireSpring has been great. The trainer was extremely knowledgeable and was able to help us understand the phone system and show us how to get the most out of it. I would highly recommend their cloud business phone solution.”
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Mike was very detailed and a pleasure to deal with. Most importantly, every time I’ve called him, he answered or called me back within 15 minutes. Such service builds great working relationships…Because of Mike I will be bringing all of our internet and voice needs to AireSpring.”
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Veridian is the largest credit union in Iowa, and I’ve been very pleased with AireSpring’s MPLS service. The circuits have been very reliable.
Anytime we’ve had a rare service issue, AireSpring support was on top of it and took care of it quickly. The project coordinator was also very helpful and made sure the project went smoothly.” -
I was truly impressed with the commitment and dedication to success from the account management team, the install coordination team, and post install on-going support for direct internet access (DIA) connection via AireSpring. Truly a positive rewarding experience and I would recommend AireSpring DIA services.”
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Thanks, Cathy! You’ve been nothing short of amazing through this process. My first experience with AireSpring, and you’ve set the bar pretty high for others to follow.”
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What a pleasant surprise when I needed to contact AireSpring for customer service! In just a few minutes, my transactions were completed and best of all, I found someone who really understood the importance of taking the time to be sure I was satisfied with my AireSpring experience.”
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Increased circuits from AireSpring have greatly increased bandwidth for our back-office operations. Now that we have so much more bandwidth, we can get jobs completed more efficiently, add more content and even have some additional cloud-related services—something we could never have before.”
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Ernest was very helpful and knowl-edgeable. Ernie resolved my issue within a matter of seconds. I feel confident in reaching out to him for further assistance knowing he will be able to resolve any trouble I may be having.”
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I just wanted to drop you a quick line to compliment AireSpring’s team in the design, activation and training for our new HPBX. Your team adjusted schedules to meet our needs, not theirs. Gian and Grace were always available to answer questions, correct configs and adjust to our needs.”
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Yousra and Eric, thank you both for always taking care of my account needs. When my company puts unforeseen demands on me, I feel confident getting the required results knowing you’re my support team.”
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Lyn did an excellent job troubleshooting remotely and being patient enough to listen to what may have seemed like small details to others. Lyn also knew enough to know that he needed to escalate the request instead of simply closing the ticket.”
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Bill was exceptional. He called back to make sure in detail of what was happening and stayed in touch after the initial call by email to make sure no more issues were going on. I appreciate that so much. Thank you.”
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I just wanted to pass on my appreciation for Rachel’s efforts last week. She is a jewel! She was, by far, the most pleasurable individual we worked with on this initiative. She was outstanding with her follow-ups every day.”
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Brad has been the true definition of a partner to me this year in helping research and resolve issues that have come up. He always is willing to be a part of the fix as opposed to pointing to another application–he doesn’t just hand the problem off. His ability to jump into a situation and take control of the AireSpring side is incredibly reassuring when we are in the middle of projects.”
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Everyone that I worked with at AireSpring on this issue went out of their way to help. This was a service outage on a 24/7 business that took quite a bit of time to resolve. I want to call out Sosi, Sujoy, and Mike among others that worked so hard to resolve the problem.”
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Just a quick thank you to you, Tim and your team! I’m truly impressed already with the responsiveness, clarity and the ability to shift gears. Thanks again everyone.”
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I was able to email AireSpring and they have rebooted for me without any question. Probably [among] the best support I’ve gotten from an internet company.”
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Thank you, Mayra, for assisting me in getting this and CONV Atlanta done today. Your team was efficient, and we were able to get both of them done quickly. Please pass on my thanks to Jotam.”
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Thank you, everyone! That was such a straightforward test, with VERY clear calls and no issues whatsoever placing and receiving calls. This has certainly alleviated a lot of stress on my part knowing that we are almost set for our cutover next year. Just imagine me doing cartwheels!”
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Amit stayed on the call with me for over an hour to provide me a very in-depth training regarding the admin user rights, tips/tricks, and resources for CommPortal use – truly an AMAZING help. Thank you to him and his wealth of knowledge – great employee and look forward to working with him again.”
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Dana, what a BLESSING to speak with you today, I am so appreciative of you processing the payment. You will LOVE working with Dana, a very pleasant and joyful person to work with! #danarocks.”
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Thank you for all your help, it was a painless switch over for us. Our phones were out for only a couple of minutes. I doubt we missed a single call! Excellent job all around.”
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I wanted to take a moment to express my sincere appreciation for the exceptional support service I recently received. Throughout our interaction, you demonstrated a remarkable level of professionalism, expertise, and dedication. The prompt and effective resolution of my issue exceeded my expectations, and I am genuinely impressed with the high standard
of service provided. Thank you once again for your outstanding assistance.” -
Amit was very patient with me. I am not the most technical person, and he explained everything that I needed to know to preform my tasks, and resolved the issue, which is going to make my workday much
more productive.” -
Arpit actually listened to me, checked my line, and saw the issue I was having. He spoke with me about the way our system was set up and solved my problem. His service was vast.”
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Arpit was very responsive with the original request, followed up regularly and offered a solution outside the scope of AireSpring when it was discovered that the issue was on our end.”
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Thank you for your quick response to correct our phone system issues. The reboot worked; we appreciate your continued support. Thank you for the excellent customer service.”
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…I have been impressed with the dedication and support we have received from AireSpring that helped get our network stabilized during this outage, and a plan to accommodate this network traffic growth with AireSpring… I cannot thank each of you enough for your dedication and support to get us stabilized and on a path for remediation.”
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I am writing to express my sincere appreciation for the outstanding support you provided for my phone system issues. Your prompt response, technical expertise, and dedication in resolving the problem were exceptional. Your professionalism and patience in guiding me through the troubleshooting steps were commendable. Your clear instructions allowed me to regain functionality quickly. I am grateful for your exceptional support and will gladly recommend AireSpring.”
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You have an excellent team to support your clients. I had an opportunity to work with Arpit on an issue that he was very instrumental in resolving. His technical and customer service skills assisted us in getting the PBX back to normal state. Kudos to Arpit and the management team.”
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I recently had the pleasure of working with Ed, a Project Coordinator at AireSpring, and it was an unforgettable experience. From the moment I signed with AireSpring, the staff went above and beyond. Ed’s attentiveness ensured that the service, porting of numbers, and timelines were met to my satisfaction, while working with phone system and cabling provider was a breeze. I highly recommend Ed and AireSpring, if you’re looking for a company that has your needs covered!”
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- Since starting the process of switching over to AireSpring the company has made the process both simple and efficient. Communication through this process has been impeccable , understanding the process was again made simple and easy through my representative Roberto, and he kept me informed throughout the process. I would recommend AireSpring based on their effectiveness and efficiency. “
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I’ve had a wonderful experience working with AireSpring over the past few months. Their commitment to customer satisfaction and the quality of service they provide have been instrumental in streamlining our telecommunications needs. The team at AireSpring is knowledgeable, responsive, and always willing to go the extra mile to ensure we have the best solutions. I highly recommend AireSpring to any company looking for reliable and efficient telecom services.”
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I know we are not your only customer, but we sure enjoy the way y’all treat us like the only one!”
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I have gone through this process three times for our 19 locations and by far Amy has been the best coordi-nator I have ever worked with in the telco industry. She took it to the next level for us. Amy took away all the pain of wondering what’s going on with weekly meets, and the neces-sary emails in between. We would recommend AireSpring to anyone looking to make ISP changes or just a new start up!”
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References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>