GAGGENAU VG295 Series Built in Gas Hob Instruction Manual

September 12, 2024
Gaggenau

GAGGENAU VG295 Series Built in Gas Hob

Specifications

  • Model Numbers: VG295150F, VG295250, VG295250DE
  • Burner Types:
    • Standard-output burner 2.0 kW
    • Wok burner 5.8 / 6.0 kW
    • High-output burner 4.0 kW

Product Information

The Gaggenau gas cooktop comes with different burner types to cater to various cooking needs. It is important to follow safety guidelines and usage instructions to ensure safe and efficient operation.

Product Usage Instructions

Safety

  • WARNING – Risk of explosion: If you detect gas or faults in the gas installation, take immediate action to shut off the gas supply, extinguish flames, ventilate the room, and seek professional help.
  • WARNING – Risk of poisoning: Ensure proper ventilation when using the cooktop to prevent the accumulation of heat, moisture, and combustion byproducts. Consult a professional for additional ventilation requirements.
  • WARNING – Risk of fire: Never leave hot oil unattended on the hob. If flames are accidentally extinguished, wait before reigniting. Keep an eye on the cooking process to prevent fires.
  • WARNING – Risk of burns: The cooktop can get hot during operation. Keep children away, avoid using protective grilles, and never heat empty cookware on the burners.

Operation

  1. To ignite a burner, turn the control knob to the desired burner and push it in while turning it counterclockwise until the burner ignites.
  2.  Adjust the flame intensity by turning the control knob to regulate gas flow.
  3. When finished cooking, turn off the burner by turning the control knob to the Off position.

Frequently Asked Questions (FAQ)

  • Q: How should I clean the cooktop?
    A: Use a mild detergent and a soft cloth to clean the surface. Avoid harsh chemicals that may damage the cooktop.

  • Q: Can I use cast iron cookware on the burners?
    A: Yes, you can use cast iron cookware, but be cautious as it retains heat and may cause burns if touched.

  • A Standard-output burner 2.0 kW

  • B Wok burner 5.8 / 6.0 kW

  • C High-output burner 4.0 kW

Safety

Observe the following safety instructions.

General information

  • Read this instruction manual carefully.
  • Keep the instruction manual and the product information safe for future reference or for the next owner.
  • Do not connect the appliance if it has been damaged in transit.

Intended use

  • The appliance can only be used safely if it is correctly installed according to the safety instructions. The installer is responsible for ensuring that the appliance works perfectly at its installation location.
  • Only use this appliance:
  • To prepare meals and drinks.
  • Under supervision. Never leave the appliance unattended when cooking for short periods.
  • In a private household and in a domestic environment.
  • up to an altitude of max. 4000 m above sea level.

Do not use the appliance :

  • On boats or in vehicles.
  • as a room heater.
  • with an external timer or a remote control.
  • Outdoors.
  • Call the after-sales service if you want to convert your appliance to a different type of gas.

Restriction on user group

  • This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
  • Do not let children play with the appliance. Children must not perform cleaning or user maintenance unless they are at least 15 years old and are being supervised.
  • Keep children under the age of 8 years away from the appliance and power cable.

Safe use
WARNING ‒ Risk of explosion!

  • Escaping gas may cause an explosion. WHAT TO DO IF YOU SMELL GAS OR IF THERE ARE FAULTS IN THE GAS INSTALLATION
  • Immediately shut off the gas supply or close the gas cylinder valve.
  • Immediately extinguish all naked flames and cigarettes.
  • Do not operate any light switches or appliance switches.
  • Do not pull any plugs out of any sockets.
  • Do not use any telephones or mobile phones within the building.
  • Open windows and ventilate the room.
  • Call the after sales service or the gas supplier.
  • Escaping gas may cause an explosion. Small amounts of gas can collect over a longer period of time and ignite.
  • Close the safety valve for the gas supply when the appliance is out of use for pro-longed periods.
  • Escaping gas may cause an explosion. If the liquefied gas bottle is not upright, liquefied propane/butane can enter the appliance. Intense darting flames may therefore escape from the burners.
  • Components may become damaged and start to leak over time so that gas escapes uncontrollably.
  • Always use liquefied gas bottles in an up-right position.

WARNING  ‒ Risk of poisoning!
The use of a gas cooking appliance results in the production of heat, moisture and products of combustion in the room in which it is installed. Ensure that the kitchen is well ventilated especially when the appliance is in use.

  • Prolonged intensive use of the appliance may require additional ventilation, for example the increasing of mechanical ventilation where present, additional ventilation to safely remove the products of combustion to outside (external) air whilst also providing room air changes with additional ventilation.

  • Consult a professional before installation of the additional ventilation.

  • WARNING ‒ Risk of fire!
    Leaving fat or oil cooking on an unattended hob can be dangerous and may lead to fires.

  • Never leave hot oil or fat unattended.

  • Never attempt to extinguish a fire using water; instead, switch off the appliance and then cover with a lid or a fire blanket.

The appliance becomes very hot.

  • Never place flammable objects on the cooktop or in its immediate vicinity.
  • Never store any objects on the cooktop. The appliance will become hot.
  • Do not keep combustible objects or aerosol cans in drawers directly underneath the hob.
  • Never store or use combustible materials (e.g. spray cans or cleaning agents) under the appliance or in its immediate vicinity.

Hob covers can cause accidents, for example due to overheating, catching fire or materials shattering.

  • Do not use hob covers.
    When gas burners are in operation without any cookware placed on them, they can build up a lot of heat. The extractor hood above it may become damaged or catch fire.

  • Only operate the gas burners with cookware on them.

The appliance becomes very hot, fabrics and other objects may ignite.

  • Keep fabrics (e.g. garments or curtains) away from the flames.
  • Never reach over the flames.
  • Do not place combustible objects (e.g. tea towels or newspapers) on, next to or behind the appliance.

Escaping gas may ignite.

  • If the burner does not ignite after 10 seconds, turn the control knob to the “Off” position and open the door or window in the room. do not attempt to reignite the burner for at least one minute.
  •  In the event of the burner flames being accidentally extinguished, turn off the burner control and do not attempt to reignite the burner for at least one minute.

Food may catch fire.

  • The cooking process must be monitored. A short process must be monitored continuously.

  • WARNING ‒ Risk of burns!
    The accessible parts can become hot during operation.

  • Small children should be kept away from the appliance.

Hob protective grilles may cause accidents.

  • Never use hob protective grilles.
    Empty cookware becomes extremely hot when set on gas burners that are operating.

  • Never heat up empty cookware.
    The appliance becomes hot during operation.

  • Allow the appliance to cool down before cleaning.

WARNING  ‒ Risk of electric shock!
Improper repairs are dangerous.

  • Repairs to the appliance should only be carried out by trained specialist staff.

  • Only use genuine spare parts when repairing the appliance.
    If the power cord or the appliance power cable of this appliance is damaged, it must be replaced with a special power cord or special appliance power cable, which is available from the manufacturer or its Customer Service.

  • If the appliance or the power cord is damaged, this is dangerous.

  • Never operate a damaged appliance.

  • Never pull on the power cord to unplug the appliance. Always unplug the appliance at the mains.

  • If the appliance or the power cord is damaged, immediately unplug the power cord or switch off the fuse in the fuse box and turn off the gas supply.

  • Call customer services. → Page 14

  • An ingress of moisture can cause an electric shock.

  • Do not use steam- or high-pressure cleaners to clean the appliance.

  • The insulation on cables of electrical appliances may melt if it touches hot parts of the appliance.

  • Never bring electrical appliance cables into contact with hot parts of the appliance.

WARNING  ‒ Risk of injury!
Faults or damage to the appliance and repairs that have not been carried out correctly are dangerous.

  • Never switch on the appliance if there is a fault with it.
  • If the appliance is faulty, unplug the mains plug or switch off the fuse in the fuse box. Shut off the gas supply and call the after sales service.
  • Always have repairs carried out to the appliance and damaged gas lines replaced by trained, specialist personnel.
  • Cookware that is not the right size, or that is damaged or incorrectly positioned may cause serious injuries.
  • See the notes on cookware.
  • When switching on the burner, sparks are generated in the ignition plugs.
  • Never touch the ignition plugs while the burner is being lit.

WARNING  ‒ Risk of suffocation!
Children may put packaging material over their heads or wrap themselves up in it and suffocate.

  • Keep packaging material away from children.
  • Do not let children play with packaging material .
  • Children may breathe in or swallow small parts, causing them to suffocate.
  • Keep small parts away from children.
  • Do not let children play with small parts.

Preventing material damage

ATTENTION!
A build-up of heat may damage the appliance.

  • Never cover the stainless steel hob, for example with aluminium foil or oven protectors.

  • Only use the accessories specified.
    Heat can cause damage to adjacent appliances or kitchen units. If the appliance is in operation for an extended period, heat and moisture will be generated.

  • Open a window or switch on an extractor hood leading to the outside.

  • A build-up of heat may damage the appliance.

  • Do not heat roasters, frying pans or grill stones using more than one burner at a time.

  • If a control knob is in the wrong position, this could lead to malfunctions.

  • Always turn the control knobs to the “Off” position when the appliance is not being used.

Environmental protection and saving energy

  1. Disposing of packaging
    The packaging materials are environmentally compatible and can be recycled.

    • Sort the individual components by type and dispose of them separately.
  2. Saving energy
    If you follow these instructions, your appliance will use less energy.
    Choose a burner roughly the same size as your pan. Centre the cookware on the hob.
    Tip: Cookware manufacturers often give the upper diameter of the saucepan. It is often larger than the base diameter.
    Unsuitable cookware or incompletely covered cooking zones consume a lot of energy.

    • Cover saucepans with suitable lids.
    • Cooking without a lid consumes considerably more energy.
    • Lift lids as infrequently as possible.
    • When you lift the lid, a lot of energy escapes.
    • Use a glass lid.
    • You can see into the pan through a glass lid without having to lift it.
    • Use cookware that is suitable for the quantity of food.
    • Large items of cookware containing little food need more energy to heat up.
    • Cook with only a little water.
    • The more water that is contained in the cookware,the more energy is required to heat it up.

Turn down to a lower power level early on.

  • If you use an ongoing power level that is too high, you will waste energy.
  • Product Information according (EU) 66/2014 can be found on the attached appliance pass and online on the product page for your appliance.

Familiarising yourself with your appliance

Appliance
You can find an overview of the parts of your appliance here.

  1. Ventilation openings below the pan supports
  2. High-output burner
  3. Wok burner
  4. Standard-output burner
  5. Wok ring
  6. Control knob, front right cooking zone
  7. Control knob, rear right cooking zone
  8. Control knob, centre cooking zone, wok
  9. Control knob, rear left cooking zone
  10. Control knob, front left cooking zone

Controls

  • You can use the controls to configure all functions of your appliance and to obtain information about the operating status
  • The markings on the control knob show the assignment to each burner and the power level from 1 to 9, as well as the direction of rotation for switching on.

Control knob

Indicator on the illuminated ring
Each control knob is encircled by an illuminated ring with various display functions.

Display Name
Off Appliance OFF
Lights up: Orange Appliance ON
Slowly flashing: Orange Appliance OFF Residual heat indicator
Quickly flashing: Orange
  • Appliance fault.
  • Call customer service.

Individual parts of the standard-output burner and high-output burner
You can find an overview of the parts of the burner here.

  1. Burner cover
  2. Burner ring
  3. Burner head
  4. Ignition plug
  5. Thermocouple for the flame monitoring

Individual parts of the wok burner
You can find an overview of the parts of the wok burner here.

  1. Burner cover
  2. Burner ring
  3. Burner head
  4. Thermocouple for the flame monitoring
  5. Ignition plug

Residual heat indicator
After switching off the appliance, the illuminated ring on the control knob slowly flashes until the appliance has cooled enough for it to be safe to touch.

Accessories

You can buy accessories from the after-sales service, from specialist retailers or online. Only use original accessories, as these have been specifically designed for your appliance.
Accessories vary from one appliance to another. When purchasing accessories, always quote the exact product number (E no.) of your appliance.
Page 14 You can find out which accessories are available for your appliance in our catalog, in the online shop or from our after-sales service.

www.gaggenau.com

Accessories Use
Wok pan WP400001 Recommended accessories for the wok burner made of multi-

layer material. With a rounded bottom and handle, 36 cm diameter, 6 litres, height 10 cm.

Before using for the first time

Clean the appliance and accessories.

  1. Placing burner parts and pan supports  in their correct positions
    • Place all burner parts and pan supports in their correct positions.
    • “Fitting burner parts”, Page 10
  2. Do not cover ventilation openings
    • Do not cover the ventilation openings on the rear of the gas cooktop.
    •  “Familiarising yourself with your appliance”, Page 7

Cookware

This information has been provided to help you save energy and avoid damaging your cookware.

Suitable cookware

Burner Maximum pan base diameter Minimum pan base diameter
Standard-output burner 200 mm 90 mm
High-output burner 220 mm 90 mm
Wok burner 320 mm 160 mm

Using cookware
The selection and positioning of the cookware affects the safety and energy efficiency of your appliance.
WARNING ‒ Risk of fire! Flammable objects may ignite.

  • Maintain a distance of at least 50 mm between the cookware and flammable objects.

  • WARNING ‒ Risk of injury!
    An incorrectly positioned wok may cause injuries. The wok is not stable and may overturn.

  • Use the wok only on the wok burner and the wok ring. Never set the wok ring and wok on the stand-ard output burner and high-output burner.

  • Ensure that the size of the cookware is suitable for the burner size.

  • Never use small items of cookware on large burners.

  • Ensure that the flame does not touch the sides of the cookware.

  • Do not use deformed cookware.

  • Deformed cookware is not stable on the hob and may tip over.

  • Use cookware with a thick, flat base.

  • Do not cook without a lid.

  • Ensure that the lid does not move.

  • When cooking without a lid, a large amount of the energy escapes.

  • Position the cookware in the middle of the burner, otherwise it may tip over.

  • Do not position large cookware on the burners close to the controls.

  • Maintain a minimum clearance of at least 50 mm between the control knob and the cookware. The controls may be damaged due to overheating

  • Place the cookware on the pan supports.

  • Never place the cookware directly on the burner.

  • Before using the appliance, ensure that the pan supports and the gas burner covers are positioned correctly.

  • Handle the cookware that is on the cooktop carefully.

  • Do not bang on the hob.

  • Do not place heavy weights on the cooktop.

  • Never use multiple burners to heat up cookware. The buildup of heat that results from this will damage the appliance.

  • Do not heat grill stones or paella pans.

  • Only use cookware up to the maximum permissible diameter.

  • “Suitable cookware”, Page 9

  • When cooking with a wok, use the wok ring.

  • Place the wok ring over the wok burner onto the pan support.

  • Ensure that the wok is stable on the wok ring when you are cooking.

  • Use a high-quality wok with a domed base.

  • A wok with a flat base is not stable on the wok ring and may overturn.

Basic operation

Fitting burner parts
You can find out how to correctly position the burner parts here.

  1. Ensure that the burner parts are clean and dry.
  2. Ensure that the individual parts of the burners are fitted in their exact position and are straight; otherwise, this may result in ignition problems or problems during operation.
  3. Fit the burner head and the burner ring in such a way that the latches on the lower section of the burner click into place in the corresponding slots.
    The alignment of the burner head and the burner ring is not important.

Positioning wok burner parts
You can find out how to correctly position the burner parts here.

  1. Ensure that the burner parts are clean and dry.
  2. Ensure that the individual parts of the burners are fitted in their exact position and are straight; otherwise, this may result in ignition problems or problems during operation.
  3. Fit the burner head such that the thermocouple is positioned in the corresponding recess on the burner head.
  4. The locking catch on the burner ring must click into place in the corresponding recess on the burner head.

Using suitable cookware

  1. Only use cookware with a suitable diameter.
    “Suitable cookware”, Page 9

  2. Ensure that the cookware does not protrude over the edge of the cooktop.

Switching on the appliance
Your gas hob is equipped with a step valve with nine power levels and ignition plugs for electrical ignition.
Requirement: All burner parts → Page 10, the wok burner parts → Page 10, the pan support and the wok ring → Page 9 are correctly placed on the appliance.

  1. Place suitable cookware on the pan support.
    “Suitable cookware”, Page 9

  2.  Push in the control knob for the selected burner as far as it goes and turn it anti-clockwise to the power level that you require . The burner ignites automatically.

    • Once ignited, press and hold the control knob for a few seconds until the heat sensor that opens the gas flow heats up.
    • If the burner does not ignite within 2 to 4 seconds, turn the control knob anti-clockwise to power level 1 and, once ignited, turn it back to the power level that you require.
      It can often be quicker to ignite the burner in the lowest setting because different gases have different ignition characteristics.

Manually igniting the appliance
Note: In the event of a power cut, you can light the burners manually.

  1. Place a suitable item of cookware on the pan support.
  2. Push in the control knob for your chosen burner and turn it anti-clockwise to the power level you require. Keep the control knob pressed in.
  3. Light the burner with a gas lighter or a match. Keep the control knob pressed in for a few seconds after ignition.
    The indicator on the illuminated ring remains off.

Switching off the appliance

Turn the control knob clockwise to position 0.
After switching off the appliance, the illuminated ring on the control knob slowly flashes until the appliance has cooled enough for it to be safe to touch.

Cooking tips

  • The values given in the recommended settings are only a guide; you may need more or less heat depending on the type and state of the food, as well as the size of the pan and how full it is.
  • Fat and oil heat up quickly due to the high power level. Fat can ignite and the food may burn.
  • Food that needs to be cooked for longer should be cooked on the rear cooking zones.
  • For parboiling, deep fat frying and searing large quantities of food, it is a good idea to use the high-output burner.

Recommended settings
Your appliance is equipped with a step valve. You can set the required setting from 1 to 9.

Power level Preparing meals
9
  • Heating: Water, clear soups Blanching: Vegetables
  • Deep-fat frying: Chips, baked items

7-9|

  • Searing: Meat
  • Frying at high temperatures: Meat, potatoes

Tips for using a wok
You can find tips for cooking with the wok here.

  • We recommend woks with a domed base. A high-quality wok can be purchased through the customer service, from specialist retailers or online.
  • “Accessories”, Page 8
  • When cooking with the wok, use only cooking oil that is suitable for heating to high temperatures, such as groundnut oil.
  • Cook the ingredients at a high heat, while stirring constantly. Do not cook them for too long. The vegetables should be al dente.
  • For stirring the food and for taking it out of the pan, it is best to use a shallow ladle with a long handle made from a heat-resistant material.

Cleaning and servicing

To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.

Cleaning products

  • You can obtain suitable cleaning products from after-sales service or the online shop.
  • WARNING ‒ Risk of electric shock!
  • An ingress of moisture can cause an electric shock.
  • Do not use steam- or high-pressure cleaners to clean the appliance. WARNING ‒ Risk of burns!
  • The appliance becomes hot during operation.
  • Allow the appliance to cool down before cleaning.

ATTENTION!

  • Unsuitable cleaning products may damage the surfaces of the appliance.
    Do not use harsh or abrasive detergents.

  • Do not use cleaning products with a high alcoholcontent.

  • Do not use hard scouring pads or cleaningsponges.

  • Only use glass cleaners, glass scrapers or stainless steel care products if recommended in the cleaning instructions for the relevant part.

  • Wash sponge cloths thoroughly before use.

  • Cleaning the pan support manually

  • Clean the wok ring in the same way as the pan support.

WARNING ‒ Risk of burns!
The appliance becomes hot during operation.

  • Allow the appliance to cool down before cleaning.
  • Carefully remove the pan support.
  • Soak the pan support in the sink.
  • Clean the pan support using a scrubbing brush andwashing-up liquid.
  • Clean the area around the rubber buffers carefully so that they do not become detached.
  • Rinse the pan support rinse with clean water.
  • Dry the pan support with a kitchen towel

Cleaning the pan support in the dishwasher
Clean the wok ring in the same way as the pan support.

  • WARNING ‒ Risk of burns!
  • The appliance becomes hot during operation.

Allow the appliance to cool down before cleaning.

  1. Carefully remove the pan support.
  2. Clean in the dishwasher at a maximum temperatureof 60 °C.

Note: When cleaning in the dishwasher, the pan supports may become discoloured. This discolourationdoes not affect their usability.

Cleaning the burners
To ensure good performance and safe use throughout their service life, keep the burners clean. Ensure thatthe openings and slots in the parts of the burner arefree of dirt.

WARNING ‒ Risk of burns!
The appliance becomes hot during operation.
Allow the appliance to cool down before cleaning.

Note: After a long period of use, the brass burner parts become darker due to natural oxidation. This discolouration does not affect their usability.

  1. Carefully remove the pan support.
  2. Carefully remove the burner parts
  3. Clean the burner parts using a scrubbing brush and washing up liquid.
  4. Rinse the burner parts with clean water.
  5. Ensure that the burner parts are completely dry before fitting them; otherwise, there may be ignitionproblems or problems during operation.

Cleaning the stainless steel surfaces

  1. Observe the information regarding the cleaning agents.→ “Cleaning products”, Page 1
  2. Clean using a sponge cloth and hot soapy water inthe direction of the finish.
  3. Dry with a soft cloth.
  4. Apply a thin layer of the stainless steel cleaning product with a soft cloth.

Tip : You can obtain stainless steel cleaning products from after-sales service or the online shop.

Cleaning the controls

  • WARNING ‒ Risk of electric shock!
  • An ingress of moisture can cause an electric shock.
  • Do not detach the control knobs to clean them
  • Do not use wet sponge cloths.
    1. Observe the information regarding the cleaning agents.→ “Cleaning products”, Page 12
    2. Clean using a damp sponge cloth and hot soapy water.
    3. Dry with a soft cloth

Using cleaning gel for burnt-on dirt
For hard-to-remove, burnt-on dirt, you can order acleaning gel from our online shop, from your specialistretailer or via our after-sales service.

  1. Follow the instructions on the cleaning product.

  2. Remove the pan supports and the burner parts.

  3. ATTENTION!
    On the burner parts, the controls and the aluminium surfaces, the cleaning gel leads to damage.
    Only use the cleaning gel on the pan supports and stainless steel surfaces.
    Apply the cleaning gel to the burnt on dirt.

  4.  If necessary, let the dirt soak overnight.

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.
WARNING  ‒ Risk of injury!Improper repairs are dangerous.

  • Repairs to the appliance should only be carried out by trained specialist staff.
  • If the appliance is defective, call Customer Service.
  • “Customer Service”, Page 14

WARNING  ‒ Risk of electric shock!Improper repairs are dangerous.

  • Repairs to the appliance should only be carried out by trained specialist staff.
  • Only use genuine spare parts when repairing the appliance.
  • If the power cord or the appliance power cable of this appliance is damaged, it must be replaced with a special power cord or special appliance power cable, which is available from the manufacturer  or its Customer Service.

Malfunctions

Fault Cause and troubleshooting
There is a smell of gas in the kitchen. The gas cylinder connection is

leaking.

  1. Ventilate the room.
  2. Check the gas cylinder connection.

The gas pipe to the appliance is leaking.

  1. Ventilate the room.
  2. Call the gas supplier.

The appliance is not working.| The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
The burner does not ignite.| There has been a power cut.
Light the burner with a match or lighter.
The burner parts are positioned incorrectly.

  1. Position the burner parts precisely and evenly.
  2. Ensure that the locking catches click into place in the recesses.

Burner parts are wet.
Carefully dry the burner parts.
Food remnants or dirt are located between the ignition plug and the burner.
Clean the space between the ignition plugs and burners.
The safety valve for the gas line is closed
Open the safety valve for the gas line.
The gas cylinder is empty.
Replace the gas cylinder.
Burner goes out straight after being ignited.| Control knob not pressed down long enough.

  1. Keep the control knob pressed down for a few seconds after ignition.
  2. Press the control knob down firmly.

Openings on the burner are soiled.
**** Clean and dry the openings on the burner.

Disposal

Disposal

Disposing of old appliance
Valuable raw materials can be reused by recycling.

  1. Unplug the appliance from the mains.
  2. Cut through the power cord.
  3. Close the main gas tap.
  4. Dispose of the appliance in an environmentally friendly manner.
    Information about current disposal methods are available from your specialist dealer or local authority.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE). The guideline determines the frame-work for the return and recycling of used appliances as applicable throughout the EU.

Customer Service

  • Function-relevant genuine spare parts according to the corresponding Ecodesign Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Economic Area.
  • Note: Under the terms of the manufacturer’s warranty the use of Customer Service is free of charge.
  • Detailed information on the warranty period and terms of warranty in your country is available from our after-sales service, your retailer or on our website.
  • If you contact Customer Service, you will require the product number (E-Nr.) and the production number (FD) of your appliance.
  • The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.

Product number (E-Nr.) and production number (FD)

  • You can find the product number (E-Nr.) and the production number (FD) on the appliance’s rating plate. The rating plate is located on the underside of the appliance.
  • Make a note of your appliance’s details and the Customer Service telephone number to find them again quickly.

BSH Hausgeräte GmbH Carl-Wery-Straße 34 81739 München, GERMANY www.gaggenau.com

Valid within Great Britain: Imported to Great Britain by BSH Home Appliances Ltd. Grand Union House
Old Wolverton Road Wolverton, Milton Keynes MK12 5PT
United Kingdom

References

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