nustone Porcelain Paving User Manual

September 11, 2024
nustone

nustone Porcelain Paving

Product Information

Specifications

  • Manufacturer: NUStone Products Ltd.
  • Warranty: 10-Year Porcelain Paving Limited Warranty
  • Defects Covered: Severe frost damage, cracking, breaking, delamination
  • Application: Residential properties only

Product Usage Instructions

Installation
Ensure the surface is clean, level, and properly prepared before laying the porcelain paving. Follow the manufacturer’s guidelinesfor installation.

Maintenance
Regularly clean the porcelain paving with a mild detergent and water to maintain its appearance. Avoid using harsh chemicals that may damage the surface.

Protection
Avoid heavy impact or dragging sharp objects across the paving to prevent cracking or damage. Use furniture pads or protective covers to prevent scratches.

Warranty
Contact NUStone Products Ltd. immediately if you notice any defects covered under the warranty. Provide proof of purchase and details of the issue for assistance.

FAQ
Q: Can the warranty be claimed for commercial installations?
A: No, the warranty is valid only for installations at residential properties and does not cover commercial or public installations.

Q: What does the warranty cover?
A: The warranty covers severe frost damage, cracking, breaking, and delamination of the porcelain paving.

NUSTONE PRODUCTS LTD.

10-YEAR PORCELAIN PAVING LIMITED WARRANTY

Validity
This warranty is applicable exclusively to the individual whose billing details appear on the order. It remains valid only if the product is installed according to the recommendations provided by Nustone Products Ltd’s Installation Guide and/or relevant British standards. The warranty will be void if planning permission (where applicable) has not been obtained for the installation. To ensure validity, the product must be maintained according to the standards outlined in the Nustone Products Ltd’s Cleaning & Sealing Guide. The warranty covers only standard porcelain paving products and excludes steps, copings, or other manufactured items. The warranty period starts from the date the material was delivered to the site. For projects requiring multiple deliveries, the date of the first delivery will be considered the start date of the warranty.

Definitions of Defects

This warranty covers severe frost damage, cracking, breaking, and delamination.

Project Application

This warranty is valid only for installations at residential properties. It does not cover commercial or public installations.

Exclusions

The warranty does not cover:

  • Damage caused by vehicle traffic.
  • Aesthetic issues such as colour variation, colour fading, and natural weathering.
  • Minor surface pitting, minor frost damage, or any staining from any substance.
  • Damage from impacts, accidents, subsidence, movement of the subbase or subsoil, ground heave, tree roots, poor drainage, excessive groundwater, floods, or any natural disasters. This list is not exhaustive, and Nustone Products Ltd reserves the right to deny claims for circumstances reasonably beyond our control.

Please note that replacement products provided under this warranty may vary in colour and tone. Nustone Products Ltd cannot guarantee an exact match for replacement products and accepts no responsibility for such variations.

Value of the Warranty

The warranty for materials and reinstallation is limited to the original project costs, adjusted for inflation from the start date of the warranty. In the case of partial failures, the warranty’s value will be applied proportionately. For example, if 5m² of a 50m² patio fails, only the defective 5m² will be replaced, and the reinstallation costs for the faulty 5m² will be covered for a period of five years.
Nustone Products Ltd.

References

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