AirSense 11 CPAP Machine Apria Direct User Guide
- September 7, 2024
- APRIA
Table of Contents
AirSense 11 CPAP Machine Apria Direct
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Product Information
Specifications:
- Product: ResMed AirSenseTM 11
- Type: Positive Airway Pressure (PAP) device
- Manufacturer: Apria
Product Usage Instructions
Getting Started:
To start your therapy, follow these steps:
-
Ensure your CPAP machine is set up according to your
physician’s prescribed settings. -
Refer to the mask user guide for detailed information on
fitting the mask. -
Make sure the tubing is securely connected to the device end
and not the mask.
Familiarizing Yourself with Your PAP Equipment:
If your doctor prescribed a specific mask and size:
-
Follow the fitting instructions provided by the
manufacturer. -
Proceed to Step 3 for further instructions.
If you received a mask with cushions of multiple sizes:
-
A default mask cushion is attached to the frame, which fits
most patients. -
If the mask leaks or feels uncomfortable, try different sizes
of cushions. -
When between sizes, opt for the larger cushion.
-
Refer to the fitting template or manufacturer’s instructions
for additional help.
FAQ
Q: What should I do if I experience mask leakage?
A: If your mask leaks, try adjusting the fit or using a
different cushion size. Refer to the manufacturer’s instructions
for guidance.
Q: How can I contact an Apria Sleep Coach?
A: For one-on-one support and education, call an Apria Sleep
Coach at 877.265.2426. Kaiser patients should call
888.452.4363.
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Apria.com/Sleep
Your Apria Sleep Therapy
User Guide ResMed AirSenseTM 11
Thank You for Choosing Apria As Your Home Medical Equipment Provider
You are receiving this because your doctor has diagnosed you with sleep apnea
and prescribed a Positive Airway Pressure device for you to use while
sleeping. Positive Airway Pressure therapy — also known as PAP therapy or
sleep therapy — helps millions of users feel more energized and refreshed by
increasing the quality of their sleep.
We are excited to accompany you on your journey to a better night’s sleep!
Ready to Get Started? Choose What Works Best for You
Self-Directed Care Use the simple and intuitive user guides and online support
to set up your new PAP device and self-fit the mask. You can start therapy the
night your equipment is delivered!
Virtual Care Initiate therapy and training through a telehealth appointment
with an Apria Respiratory Therapist.
In-Person Care If you prefer in-person training, you can make an appointment
at your local Apria branch to participate in a training session with an Apria
Respiratory Therapist.
Having trouble? Stop and get help from an Apria Sleep Coach. Get one-on-one
sleep support and education to get your therapy progress off to a good start.
Call an Apria Sleep Coach at 877.265.2426. If you are a Kaiser patient, please
call 888.452.4363.
2 | WELCOME
Questions? Call 877.265.2426
Overview
Your doctor has prescribed PAP therapy because you have been diagnosed with
sleep apnea. Sleep apnea occurs when a person repeatedly stops breathing for
10 or more seconds at a time while sleeping. These events may occur hundreds
of times throughout the night, causing oxygen levels in the blood to drop,
putting stress on the heart. If left untreated, sleep apnea is linked to many
other serious conditions like high blood pressure, diabetes, heart disease,
and stroke.
This guide contains easy step-by-step instructions for using your PAP
equipment and is designed to help you benefit from therapy as soon as your
equipment arrives. Please visit Apria.com/Sleep for all of this information
and more.
You can also scan this code with your smartphone:
Your Device and Settings
Your CPAP machine has already been programmed with the settings your physician
prescribed.
Questions? Call 877.265.2426
OVERVIEW | 3
STEP 1
Get Started
Start your therapy tonight so you can feel refreshed in the morning.
To set up the device: Place the device on a stable level surface. Connect the
power cord into the power inlet at the rear of the device. Connect one end of
the power cord into the AC adaptor and the other end into the power outlet.
Ensure the device is set up and connected to power to enable settings to be
applied wirelessly to the device, if required. Connect the tubing firmly to
the outlet connector at the rear of the device. If you were supplied with the
ClimateLine heated tubing, one end will have an electrical connector on it.
Connect this end to the back of the device with the connector facing up. Open
the humidifier water tub and fill it to just below the maximum fill line with
distilled water. The humidifier tub must be removed from the device before
adding water. The humidifier tub has a maximum capacity of 380 mL. Close the
humidifier tub and insert it into the side of the device. Connect the free end
of the air tubing firmly onto the assembled mask.
See the mask user guide for detailed information.
NOTES: · Do not insert any USB cable into the AirSense 11 device or attempt to
plug the AC adaptor
into a USB device. This may cause damage to the AirSense 11 device or USB
device. · The electrical connector end of the heated air tubing is only
compatible with the air outlet
at the device end and should not be fitted to the mask.
· Do not use electrically conductive or anti-static air tubing.
4 | STEP 1: GET STARTED
Questions? Call 877.265.2426
STEP 2
Get Familiar With Your PAP Equipment
If your doctor prescribed a specific mask and size, follow the fitting
instructions provided by the manufacturer, then proceed to Step 3. If you
received a mask with cushions of multiple sizes, follow the instructions below
and on the next page.
There is a mask cushion currently attached to the frame of your mask. This
size fits most patients. Once you begin therapy, if your mask is leaking or
feels uncomfortable, try removing the existing cushion and replacing it with a
different size cushion. If you are between sizes, it is best to use the larger
cushion. Use the fitting template (for nasal mask and full-face mask) and/or
the manufacturer’s instructions included with your mask for help.
myAirTM is a smartphone app that guides you through the setup process. See
page 14 of this booklet for more information.
Mask Cushion Tubing
Adjustable Headgear Mask Frame
Questions? Call 877.265.2426
STEP 2: GET FAMILIAR WITH YOUR PAP EQUIPMENT | 5
Nasal Mask
Release the lower strap from the frame of the mask. Make sure the logo on the
headgear is facing outward. While holding the mask against your face, pull the
headgear over your head. Position the lower straps so they both sit below the
ears and adjust so they are snug. Adjust the fastening tabs on the upper
straps until the mask feels even and stable. Do not over-tighten. Reattach the
fastening tabs. Repeat Step 3 with the lower straps. Reattach the fastening
tabs. Connect the hose to the front of the mask. Ensure that the nasal mask
fits securely over your nose. It is normal to feel some air escaping through
the small air vents on the elbow of the hose.
Please refer to the manufacturer’s instructions for additional information on
topics, such as:
· How to properly remove your mask. · How to remove and change the mask
cushion. · How to adjust the length of the mask straps.
6 | STEP 2: GET FAMILIAR WITH YOUR PAP EQUIPMENT
Questions? Call 877.265.2426
Nasal Pillow Mask
Hold the pillows away from your nose with the left (L) and right (R)
indicators correctly facing toward you. Guide the nasal pillows into your
nostrils. Pull the headgear over your head by holding the bottom strap and
stretching it around the back of your head. Adjust the top and bottom straps.
The top strap should fit comfortably on the top of your head. Ensure that the
nasal pillows fit securely into your nostrils, with both pillows positioned
upright. If not, move the mask away from your face and then place it back
again. To achieve a comfortable fit, adjust the straps. Spread the straps
apart to loosen, or draw them closer together to tighten. If the headgear
comes with a buckle, adjust the headgear by pulling the headgear through the
buckle to fix mask leaks. Adjust only enough for a comfortable seal and do not
overtighten. The headgear may need to be adjusted as it can stretch over time.
Questions? Call 877.265.2426
STEP 2: GET FAMILIAR WITH YOUR PAP EQUIPMENT | 7
Full-Face Mask
Twist and pull both magnetic clips away from the frame. With the logo on the
headgear facing outward, hold the mask against your face and pull the headgear
over your head. Bring the lower straps below your ears and attach the magnetic
clip to the frame. Undo the fastening tabs on the upper headgear straps. Pull
the straps evenly until the mask is stable and positioned as shown in the
illustrations. Reattach the fastening tabs. Undo the fastening tabs on the
lower headgear straps. Pull the straps evenly until the mask sits firmly on
the chin and reattach the fastening tabs. Connect the air tubing from your
device to the elbow. Attach the elbow to the mask by pressing the side buttons
and pushing the elbow into the mask. To achieve a comfortable fit, readjust
the straps. Evenly apply only enough tension so that a seal is achieved.
Please refer to the manufacturer’s instructions for additional information on
topics, such as:
· How to properly remove your mask. · How to remove and change the mask
cushion. · How to adjust the length of the mask straps.
8 | STEP 2: GET FAMILIAR WITH YOUR PAP EQUIPMENT
Questions? Call 877.265.2426
How to Attach Oxygen to Your PAP Machine
If you are using non-heated tubing, and you are also using prescribed oxygen, follow these instructions.
Attach the oxygen tee adapter that was included in the box to your PAP machine.
Next, attach the large-bore PAP tubing to the oxygen tee adapter. Finally, connect the small-bore oxygen tubing to the oxygen tee adapter.
Oxygen Tee Adapter
For detailed instructions on oxygen use, you should also review the PAP and oxygen manufacturer’s user guides included in your package. If you did not receive the oxygen adapter, please call the supply department at 877.265.2426, option 2.
IMPORTANT SAFETY NOTE: If you are using prescribed oxygen with your PAP device, be sure to observe all the fire and safety rules associated with the use of oxygen. Follow this sequence of steps when turning your oxygen on and off. 1. Always turn your PAP machine ON before turning ON the oxygen flow from your oxygen source. 2. Always turn OFF the oxygen flow from your oxygen source before turning OFF the PAP machine.
ClimateLineAir 11
The ClimateLineAirTM 11 is a heated tube that delivers air to a compatible
mask. When used with the device tub, ClimateLineAir 11 heated air tubing
allows you to use the Climate Control feature.
ResMed’s Climate Control solution is designed to offer relief from dryness and
congestion.
When using ClimateLineAir tubing, your device will automatically default to
Climate Control Auto when you plug the tubing into the machine (unless your
doctor has prescribed a specific heat and humidity setting).
Questions? Call 877.265.2426
STEP 2: GET FAMILIAR WITH YOUR PAP EQUIPMENT | 9
Climate Control
Climate Control is designed to make therapy more comfortable by enabling
constant temperature and maintaining humidity.
Features of Climate Control: · Delivers comfortable humidity level and
temperature during therapy. · Maintains the set temperature and relative
humidity during sleep to prevent dryness in the mouth. · Can be set to either
“Automatic” or “Manual.” · Is available only when both the ClimateLineAir and
HumidAirTM tub are attached.
If you have the ClimateLineAir heated tubing and would like to change your
humidity level, go to the devices display screen and make adjustments. On the
display screen, choose “My Options” and then “Climate Control.” Switch the
setting from “Automatic” to “Manual” and then adjust your humidity level and
tubing temperature to a setting that is comfortable to you.
Setting Up the Device and Tubing
Make sure the device is turned on. Hold the cuff of the heated air tubing and
line up the tubing with the outlet connector at the rear of the device. Push
the cuff firmly into place. “ClimateLineAir connected” will briefly display on
the device screen. Connect the assembled mask to the free end of the heated
air tubing.
NOTE: The electrical connector end of the heated air tubing is only compatible
with the air outlet at the device end and should not be fitted to the mask.
10 | STEP 2: GET FAMILIAR WITH YOUR PAP EQUIPMENT
Questions? Call 877.265.2426
STEP 3
Start Your PAP Machine
To start therapy:
Power on the PAP device. Ensure that your prescribed settings are visible on
the bottom portion of the screen. Fit your mask and put it on. Connect the
tubing to the mask.
Your machine may have an auto on feature enabled. If so, the machine will
automatically start when you put on the mask and start breathing. If after
four breaths your device does not turn on, verify your mask is fit properly
with no leaks. If it still does not turn on, you can press the power button on
top of the device to turn it on.
Check for air leaks. Small leaks are acceptable. If large leaks occur, try the
following:
· Grasp the mask frame and lift it away from your face. The cushions should
also lift off your face. Lightly place the mask back on your face.
· If large leaks still exist, adjust the headgear. If the headgear is either
too tight or too loose, it can cause leaks.
· Additional tips for managing mask leaks are provided on the next page. You
should also review the manufacturer’s user guides provided in your package.
Questions? Call 877.265.2426
STEP 3: START YOUR PAP MACHINE | 11
Helpful Tips
For Nasal and Full-Face Masks
· To resolve leaks at the upper part of the mask, adjust the upper headgear
straps. · For leaks at the lower part, adjust the lower headgear straps. ·
When adjusting straps, loosen or tighten both the left and right straps so
that adjustments
are made evenly. · Adjust only enough for a comfortable seal. · The upper
strap adjustment is the key to seal and comfort. · Do not overtighten the
lower straps. They mainly serve to keep the cushion in position. · If mask
continues to leak after tightening, cushion may need to be changed.
NOTE: With a nasal mask, it is important to breathe in and out through your
nose only.
For Nasal Pillow Masks
· Position the pillow cushion tips into your nostrils so they sit comfortably
under your nose without any gaps. Pull the mask away from your face, then
place it back to get a comfortable fit.
· Adjust the side straps evenly by pulling downward; the mask should feel
secure and comfortable against your face. Do not overtighten.
· If leaks persist, try the next larger set of cushions. · If the pillow is
not staying in place in your nostrils, try the next smaller cushion size.
Handwashing Technique
Thorough handwashing must be done prior to all procedures. Contaminated, dirty
hands are one of the most common sources of infection.
Wet your hands thoroughly with warm water. Use soap. Scrub hands for 20
seconds using a rotary motion and friction. Wash: · Back and palm of each hand
· Between all fingers · Fingernails
Need a timer? Hum the “Happy Birthday” song from beginning to end twice. Rinse
your hands under the running water. Dry on clean towel or with a paper towel.
For additional good health habits, visit our patient education section on
Apria.com.
12 | HELPFUL TIPS
Questions? Call 877.265.2426
Get Comfortable With Your Therapy
Use your PAP therapy during all hours of sleep, including during naps. Some
people may need up to one or two weeks to adjust to PAP therapy, but the
benefits are well worth it.
Ways to help you adjust: · Try watching TV or reading while wearing your mask
and headgear. · Turn on the PAP device for short periods of time while wearing
your mask to get used to the pressure. · Use your equipment every night. ·
Keep the device turned on for as long as you can tolerate, building up each
night until you have reached at least 4 hours per night. · Keep practicing
until you are using PAP therapy during all hours of sleep, including during
naps.
Questions? Call 877.265.2426
GET COMFORTABLE WITH YOUR THERAPY | 13
Track Your Progress
myAirTM is a smartphone app that guides you through the setup process. This
includes setup videos, mask fitting videos, trying therapy using the Test
Drive Feature, and tracking your sleep health progress.
The app is not required to set up or use the device.
The device can be used without the app or, if you choose, you can decide to
install the app at a later time. If you decide to install the app at a later
time, data will only be shown from the day you download it.
Connect to myAir Ensure your AirSense 11 device is set up correctly and
plugged into a power source. Launch the myAir app. Tap Continue. Follow the
prompts on the myAir app to complete the Bluetooth connection. AirSense 11 is
now connected to the app. The Bluetooth connection symbol appears on the
status bar to confirm the connection between the AirSense 11 device and the
smartphone. If the 4 digit code does not populate on the AirSense 11 screen,
you can select +More from the home screen. Then select MyAir app and the 4
digit code should populate. Tap Done.
The app can be delayed in downloading data from the previous night. Check back
around 12:00 p.m. and if the device has not updated, call us to ensure the
device is transmitting.
14 | TRACK YOUR PROGRESS
Questions? Call 877.265.2426
Get Support
If you are having difficulties getting used to therapy, try using your
machine’s “comfort features” to help.
Do you have a dry nose or throat, or a runny nose? Increase the humidity
level.
Are there droplets of water or condensation inside your nose, mask, or tubing?
Decrease the humidity level. To change Humidity Level, see below.
Is the air pressure making it difficult for you to fall asleep? Turn on the
Auto Ramp or increase the Ramp Time.
Do you feel bloated? You may be swallowing air. Turn on the Auto Ramp or
increase the Ramp Time.
Do you feel like you are not getting enough air? Turn the Ramp Time to “off.”
To change Ramp Time, see below.
Do you have sore or dry eyes? Adjust your mask or headgear. It may need to be
repositioned. Refer to the instructions provided in the manufacturer’s user
guide for your mask. Also review Steps 2 and 3 in this guide.
Are you experiencing redness on your face where the mask touches the skin?
Your mask may be too tight. Try adjusting your headgear. If redness persists,
contact Apria.
Do you have nasal, sinus, or ear pain? You may have a sinus or ear infection.
Stop using your machine and contact your doctor.
To update the setting for Ramp Time or Humidity Level, tap MY OPTIONS from the
Home screen, go down the list of options, and select the setting.
Tap Ramp Time or Humidity Level. Tap the preferred setting. Tap OK to save the
change.
This information is intended for your general knowledge only and is not a
substitute for medical advice or treatment for a specific medical condition.
Should you have any healthcare-related questions, please consult your doctor.
To order supplies, call 877.265.2426
GET SUPPORT | 15
Our Sleep Coaches Are Here for You!
As part of the Apria Sleep CareTM program, you have access to our Sleep
Coaches. They’ll work to motivate and coach you by providing personalized care
as you acclimate to CPAP therapy.
It’s not uncommon to experience discomfort for the first several days, but you
can rest assured you will receive the support you need to achieve a better
night’s sleep and minimize the impact of your sleep apnea.
Our Sleep Coaches can: · Coach you on obstructive sleep apnea. · Motivate you
to continue CPAP usage. · Provide education on your device and mask. · Offer
additional support when needed.
An Apria Sleep Coach is available to keep an eye on your therapy usage and
contact you if they see any issues.
· A Sleep Coach will call or text you to follow-up on your experience with
your new CPAP device and mask.
· Your caller ID will display 877.265.2426 or Apria Healthcare.
Remember to use your PAP therapy anytime you sleep, including during naps.
Compliant use is often defined as at least 4 hours per night for at least 70%
of a given time period. Contact an Apria Sleep Coach with any questions about
your PAP device, mask, or therapy at 877.265.2426 Option 4.
If you are a Kaiser patient, Kaiser provides you with dedicated resources to
support your sleep therapy. Please call Apria’s Kaiser Permanente experts 24/7
at 888.452.4363 to learn more.
We also encourage you to take an active role in managing your sleep therapy.
You can download the manufacturer’s mobile app to track usage, set personal
goals, watch informational videos, and stay motivated to incorporate CPAP into
your sleep routine.
16 | APRIA SLEEP CARE PROGRAM
Questions? Call 877.265.2426
Cleaning Your Equipment
The following instructions are for home cleaning. Instructions for
reprocessing devices intended for multi-patient re-use can be found in the
clinical guide. You should clean the device, humidifier tub, air tubing, and
outlet connector as described.
Daily: Empty the humidifier tub and wipe it thoroughly with a clean disposable
cloth. Allow it to dry out of direct sunlight.
Refill the humidifier tub with distilled water just before using.
Weekly: Wash the components using one of the following options:
· Wash the humidifier tub, air tubing, and outlet connector in warm water
using a mild, clear, and unscented dishwashing liquid. Components should not
be washed in temperatures higher than 149°F (65°C). OR
· Wash the humidifier tub and outlet connector in a solution of 1 part vinegar
and 9 parts water. The air tubing should be washed in warm water using a mild,
clear, and unscented dishwashing liquid. The air tubing should not be washed
in temperatures higher than 149°F (65°C).
Rinse each component thoroughly in water.
Allow to dry out of direct sunlight or heat.
Wipe the exterior of the device with a dry cloth.
NOTES: · The humidifier tub may be washed in a dishwasher on the delicate
cycle (top shelf only). · Do not wash the heated air tubing in a dishwasher or
washing machine. · The air filter is not washable or reusable. For cleaning
your mask, refer to the mask user guide for detailed instructions.
Replace Supplies Regularly
Replace your sleep supplies regularly. This helps to ensure a good mask seal and reduce buildup of bacteria, viruses, and allergens.¹ Ordering fresh, clean supplies to replace your old items helps improve the comfort of your mask and maintains the overall effectiveness of your therapy.
Recommended Replacement Schedule
Twice Monthly
· Nasal mask cushions and nasal pillows
Once Monthly
· Full-face mask cushions · Disposable filters
Every 3 Months
· Mask frame · Tubing (standard or heated)
Every 6 Months
· Headgear and chin straps · Humidifier water chamber · Non-disposable filters
Please note that the frequency of resupply and your insurance’s coverage of supplies will be governed by your insurance plan and may differ from the schedule provided above.
Source: 1. Horowitz A, Horowitz S, Chun C. CPAP Masks are Sources of Microbial Contamination. SleepHealth Centers, Div. of Sleep Medicine, Brigham and Women’s Hospital, Harvard Medical School, Boston. APSS Poster; 2009.
To order supplies, call 877.265.2426 CLEANING YOUR EQUIPMENT | REPLACE SUPPLIES REGULARLY | 17
Supplies on Schedule Program. We’re Glad You’re Here!
How it works: Apria’s Sleep Care program provides our patients with the tools
and resources needed to optimize sleep therapy results and achieve a better
night’s sleep, in addition to giving patients access to skilled sleep coaches
and a convenient recurring supply replacement service.
What to expect: To support the sleep care journey, patients will be assigned a
sleep coach to assist with proper equipment setup and make it easier to
quickly adjust to sleep therapy. For convenience, our recurring supply
replacement service will ship items directly to the home every three months
when they are due for replacement, and a text will be sent to notify the
patient when the order is being processed. By providing a convenient supply
replacement solution, Apria’s Sleep Care program will help patients achieve
optimal therapy results, maintain good healthy behaviors, and make it easy for
patients to keep their sleep system clean and functioning properly.
Rest Easy with Supplies on Schedule
Convenient Recurring Supplies*
Recurring supply shipments make it easy to follow
best practices with fresh supplies sent directly to your home when your
supplies are due for replacement.
Prefer to confirm your order before shipment? Switch to on-demand
shipping instead, and we’ll notify you when it’s time to reorder. Scan the
code below:
Free Delivery Right to You
We never charge for delivery. Sleep supply
specialists process each order and then ship the supplies right
to your door for ultimate convenience.
No More Missing an Order
Never worry about running out of fresh PAP supplies. We’ll keep you informed
throughout the process by providing timely order status updates.
Let Us Handle the Paperwork
Our billing experts will handle the hassle.
We complete and file claims forms with your insurance, so you have
less paperwork and more free time to do the things you enjoy.
*Recurring Shipment may not be available for some insurance plans.
18 | SUPPLIES ON SCHEDULE PROGRAM
To order supplies, call 877.265.2426
What is recurring shipment? As a convenience, our program will track your
supply replacement schedule and send your supplies right to your door when
they are due. With fresh supplies delivered every three months, we make it
easy to adhere to sleep therapy best practices. We verify your insurance
coverage and handle claims accordingly with each shipment, and we keep you
informed by sending a notification when your order is on its way.
What is on-demand shipment? It’s important to replace your supplies regularly
based on manufacturer and insurance guidelines to ensure you maintain a
healthy treatment regimen. However, if recurring shipments aren’t for you, you
can change your order status to on-demand shipping and instead receive a
notification when your supplies are due for replacement. With on-demand
shipping, you will not receive supplies until you reply or contact us to send
your supply order, and you’ll need to be mindful of replacing your supplies on
time to maintain good device functionality and mitigate bacterial exposure. To
switch to on-demand shipping, simply complete the request form to change your
ordering status. If you’d like to speak to a Sleep Resupply Specialist for
replacement schedule options, we’d love to help. Simply call
877-265-2426 Option 3, and we’ll be
glad to assist.
Need to opt out of recurring shipment? If the convenient recurring shipping
method is not for you, you can change to on-demand shipping by completing our
opt out request form to change your ordering status. With on-demand shipments,
you will receive notification when your supplies are due for replacement but
will not receive supplies until you contact us or confirm your order. If you’d
like to speak to a Sleep Resupply Specialist for replacement schedule options,
we’d love to help. Simply call
877-265-2426 Option 3, and we’ll be
glad to assist.
*Schedule of supplies may vary, depending on your physician’s orders, your medical condition, and the discretion of your insurance company.
Questions? Call 877.265.2426
SUPPLIES ON SCHEDULE PROGRAM | 19
SAFETY GUIDELINES
Surviving a Fire in Your Home
Take the time now to prepare — it can save lives!
An Ounce of Protection…
Smoke Alarms · Install a smoke alarm outside of each sleeping area and on each
additional level of your home. · Install smoke alarms INSIDE sleeping areas if
people sleep with their doors closed. · Test smoke alarms once a month by
pressing test buttons. · If an alarm fails the test or starts making beeping
noises, replace batteries immediately. · Replace ALL smoke alarm batteries at
least once a year.
Fire Extinguishers · Consider purchasing one or more fire extinguishers to
keep in your home. · Read the instructions to understand how your fire
extinguisher works, and make sure all family members understand how to use it.
· Read the instructions to find out how to check if your extinguisher is in
working order, and how frequently it needs to be checked.
Escape Ladders · Consider installing escape ladders for upstairs rooms. ·
Learn how to use your escape ladder. · Store ladders close to windows.
Flashlights · Keep flashlights throughout your house and make sure everyone
knows where they are located. · Check batteries regularly.
Planning Can Prevent Panic
Escape Routes · Figure out at least two ways for escaping for every room in
your home. · Everyone living in your home should be familiar with these escape
routes.
Practice · At least twice a year, practice using your escape plans. · Practice
crawling because you may need to escape by crawling under smoke, where the
freshest air will be.
Meeting Place · Decide on a location where everyone will meet outside your
home after escaping from a fire. · A meeting place is important so that you
can quickly see if everyone has escaped.
If a Fire Occurs…
Making Your Escape · If there is smoke or fire in one escape route, use
another route. · If there is no way to avoid smoke, remember to stay low and
crawl under the smoke, where the freshest air will be. · If you want to escape
by opening a closed door, FIRST check to see if the door feels warm before
opening it. If it is warm, do NOT open the door. Instead, use another route.
Blocked Escape Routes If all of your escape routes are blocked by smoke, heat,
or flames:
· Stay in the room and keep any doors closed. · Keep out smoke by piling rugs,
blankets, or pillows
along the bottom of any doors. · If there is a phone in the room, call 911 and
tell them
where you are. · Signal out a window for help using a brightly colored
cloth, sheet, towel, or flashlight. · Stay as close to the floor as possible,
near a window
or door.
After Escaping · Go to a neighbor’s house and call 911 as soon as possible. ·
NEVER go back inside a burning house. Once you’re outside, stay outside! ·
When firefighters arrive, tell them if you think anyone is still inside.
04/22_v3
SAFETY GUIDELINES
Tips to Avoid Falling
Reduce your chances of falling by making home improvements and changing some
habits.
Look Around Your Home
Floors · Keep the areas where you walk free from clutter, electrical and
telephone cords, and other small objects that might be easily overlooked. ·
Secure loose rugs and mats with carpet tape or attach non-slip backing. · For
tile or wooden floors, avoid wax or use nonskid wax. · Stairs should have flat
surfaces. Repair holes or tears in carpeting and make sure it is well
attached. · Eliminate raised thresholds if possible or make them highly
visible.
Lighting · Make sure it’s easy to turn on a light BEFORE entering every room
in your home. · Keep night lights turned on in hallways, bedrooms, and
bathrooms. · Make sure you can easily turn on a light while in bed, before
getting up. · Place flashlights in convenient locations throughout your home,
and check their batteries regularly. · Light switches should be available at
both the top and bottom of all stairs. · Stairway lighting should be bright
enough to clearly see all steps.
Bathrooms · Tub and shower floors should have non-skid surfaces (strips or
mats). · Consider installing grab bars inside the bath or shower areas and
next to the toilet. · Consider installing a raised toilet seat.
Kitchen · Frequently used items should be kept on lower shelves or other
places that are easy to reach. · You should have a sturdy step stool that is
easy to use, preferably with a handrail. Do NOT stand on a chair to reach
anything.
Stairs · Sturdy handrails should be installed in all stairways and kept in
good repair.
Outside Your Home · Steps should have flat surfaces and be kept in good
repair. · All steps should have handrails, preferably on both sides of the
steps. · For better traction, steps can be painted with a mixture of sand and
paint. · During the winter, keep all entrances and sidewalks clear of snow and
ice. · All entrances should be well lit. · Consider installing ramps (with
handrails).
Reconsider Personal Habits
· When walking, stay alert to unexpected obstacles — cords, furniture, pets,
toys, etc.
· Avoid rushing to answer phones or the door. · Take time to make sure your
balance is steady before
sitting up or standing. · Wear shoes that are supportive and snug fitting,
with
low heels and non-slippery soles. · Don’t walk around with only socks on your
feet. · If carrying packages, make sure your view isn’t blocked
and that you have a hand free for opening doors, holding onto railings, or
steadying your balance. · Keep alert for uneven, broken or slippery pavement,
sidewalks, and ramps. · Don’t rush to cross streets, especially if wet or icy.
· Consider using a cane or walker. · Find out if your medications might make
you feel dizzy, drowsy, or unsteady. · If you live alone, keep in regular
contact with friends, family, or neighbors.
For Emergencies · Keep emergency phone numbers posted where they can
be easily seen. Consider whether they will be visible if you fall. · Make sure
you can easily reach a phone when in bed.
If You Fall
1. Call 911 and other emergency contacts. 2. Stay warm by covering up with a
blanket, coat, towel,
rug, or whatever you can reach. 3. Consult a doctor even if you don’t think
you’ve been
seriously hurt. Falling may indicate problems with medications or be a symptom
of illness or a condition that needs treatment.
04/22_v3
Patient’s Rights and Responsibilities
Patient/Client Bill of Rights
As a patient/client of Apria Healthcare, you have the rights which include,
but are not limited to, the following: 1. Be given information about your
rights for receiving homecare services. 2. Receive a timely response from
Apria Healthcare regarding your request for homecare services. 3. Be given
information about Apria Healthcare policies, procedures, and charges for
services. 4. Choose your homecare providers. 5. Be given appropriate and
professional quality homecare services without discrimination against your
race, color, creed, religion, sex, national origin, sexual preference,
handicap, or age. 6. Be treated with courtesy and respect by all who provide
homecare services to you. 7. Be free from physical and mental abuse and/or
neglect. 8. Be given proper identification by name and title of everyone who
provides homecare services to you. 9. Be given the necessary information
regarding treatment and choices concerning rental or purchase options for
durable medical equipment so you will be able to give informed consent for
your service prior to the start of any service. 10. Be given complete and
current information concerning your diagnosis, treatment, alternatives, risks,
and prognosis as required by your physician’s legal duty to disclose in terms
and language you can reasonably be expected to understand. 11. A plan of
service that will be developed to meet your unique service needs. 12.
Participate in the development of your plan of care/service. 13. Be given an
assessment and update of your developed plan of care/service. 14. Be given
data privacy and confidentiality. 15. Review your clinical record at your
request. 16. Be given information regarding anticipated transfer of your
homecare to another healthcare facility and/or termination of homecare service
to you. 17. Voice grievance with and/or suggest change in homecare services
and/or staff without being threatened, restrained, and discriminated against.
18. Refuse treatment within the confines of the law. 19. Be given information
concerning the consequences of refusing treatment. 20. Have an advance
directive for medical care, such as a living will or the designation of a
surrogate decision maker, respected to the extent provided by law. 21.
Participate in the consideration of ethical issues that arise in your care.
The Patient’s Responsibilities
Apria Healthcare and its personnel have the right to expect from you, our
patient, your relatives and friends, reasonable behavior that takes into
consideration the nature of your illness or predicament. These
responsibilities include, but are not limited to, the following:
1. Give accurate and complete health information concerning your past
illnesses, hospitalization, medications, allergies, and other pertinent items.
2. Assist in developing and maintaining a safe environment. 3. Inform Apria
Healthcare when you will not be able to keep a homecare visit. 4. Participate
in the development and update of your homecare plan of service/treatment. 5.
Adhere to your developed/updated homecare plan of service/treatment. 6.
Request further information concerning anything you do not understand. 7.
Contact your doctor whenever you notice any unusual feelings or sensations
during your plan of service/treatment. 8. Contact your doctor whenever you
notice any change in your condition. 9. Contact Apria Healthcare whenever your
insurance company or plan changes. 10. Contact Apria Healthcare whenever you
have an equipment problem. 11. Contact Apria Healthcare whenever you have
received a change in your homecare prescriptions. 12. Contact Apria Healthcare
whenever you are to be hospitalized. 13. Give information regarding concerns
and problems you have to an Apria Healthcare staff member. 14. Contact Apria
Healthcare prior to any change of address. 15. Contact Apria Healthcare if you
acquire an infectious disease during the time you are receiving services
and/or care from Apria Healthcare, except where
exempted by law.
12/20_v1
Medicare DMEPOS Beneficiary Statement
DMEPOS suppliers have the option to disclose the following statement to
satisfy the requirement outlined in Supplier Standard 16 in lieu of providing
a copy of the standards to the beneficiary. The products and/or services
provided to you by (supplier legal business name or DBA) are subject to the
supplier standards contained in the Federal regulations shown at 42 Code of
Federal Regulations Section 424.57(c). These standards concern business
professional and operational matters (e.g., honoring warranties and hours of
operation). The full text of these standards can be obtained at
http://www.ecfr.gov. Select Title 42: Public Health in the drop down box. Then
browse Parts 414429, Part 424, Subpart 424.57(c). Upon request we will
furnish you a written copy of the standards.
Important Notice for Medicare Beneficiaries
Help ensure your positive airway pressure (PAP) or bi-level positive airway
pressure device is covered by Medicare. For information, visit Apria.com
/Medicare-PAP-Letter.
Interpretation Service Available English translation: Point to your language.
An interpreter will be called. The interpreter is provided at no cost to you.
Chart provided by Language Line Services © 2007
12/20_v1
FOR PATIENTS RESIDING IN FLORIDA The Florida Healthcare Administration
requires patients be provided the following information:
· To report a complaint regarding the services you have received, please
contact the Florida Healthcare Administration Home Health Care Hotline by
calling 888.419.3456.
· To report abuse, neglect, or exploitation, please call 800.962.2873.
· To report suspected Medicaid fraud, please call 888.419.3456.
FOR PATIENTS RESIDING IN MARYLAND The Maryland Department of Health and Mental
Hygiene requires patients be provided the following information:
· Apria is licensed as a residential service agency by the Maryland Department
of Health, Office of Health Care Quality. License No: R1114R.
· To report a complaint regarding the services you have received, please
contact the Maryland Department of Health Hotline by calling 410.402.8001.
· To report suspected abuse of children or vulnerable adults, call
800.917.7383.
FOR PATIENTS RESIDING IN NORTH CAROLINA The North Carolina Division of Health
Service Regulation requires patients be provided the following information:
· To report a complaint regarding the services you have received, please
contact the Division of Health Service Regulation Complaint Hotline by calling
800.624.3004 (toll free within North Carolina) or 919.855.4500.
FOR PATIENTS RESIDING IN WASHINGTON The Washington State Department of Health
requires patients to be provided the following information:
· To report a complaint regarding the services you have received, please
contact the Washington State Department of Health Complaint Hotline by calling
360.236.2620 or by visiting its website at www.doh.wa.gov.
· To access a list of licensed providers, visit the Washington State
Department of Health website at www.doh.wa.gov.
· To report suspected abuse of children or vulnerable adults, call 866-END-
HARM (866.363.4276).
If you have any questions or need help setting up your device and getting
started, please call an Apria Sleep Coach.
877.265.2426
Apria is committed to safe, quality patient care. We encourage you to report
any concerns to your local Apria branch. If your concern is not resolved,
please contact
the Patient Satisfaction team at: 800.260.8808
If you are a Kaiser patient, Apria’s Customer Service team of Kaiser
Permanente experts
can be reached at: 888.452.4363
AirSense, ClimateLineAir, HumidAir, and myAir are trademarks and/or registered
trademarks of the ResMed family of companies.
©2024 Apria Healthcare Group LLC SLP-4382 Rev. 08/24_v26
References
Read User Manual Online (PDF format)
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