Splashtop Remote Access Solutions Instructions

: September 4, 2024
: splashtop

Table of Contents

Remote Access Solutions
Product Information
Specifications
Product Usage Instructions
1. Fast and Reliable Performance
2. Easy Setup and Management
3. Intuitive User Experience
4. Top-Notch Security
5. Customer Support
- FAQ
Q: How can I improve the speed of the remote access
Q: What should I do if I encounter difficulties during
Q: Is it safe to use remote access solutions over public Wi-Fi

Remote Access Solutions

Product Information

Specifications

Product Name: Remote Access Solutions
Vendor: Splashtop
Website: www.splashtop.com

Product Usage Instructions

1. Fast and Reliable Performance

Ensure a stable internet connection and follow the recommended
system requirements for optimal performance.

2. Easy Setup and Management

Follow the step-by-step instructions provided by IT to set up
the remote access solution. Regularly update the software for
enhanced security and performance.

3. Intuitive User Experience

Employees can access the remote access solution by logging in
with their credentials. Provide training if needed for a seamless
user experience.

4. Top-Notch Security

Ensure strong passwords, enable two-factor authentication if
available, and follow best practices for data security to protect
sensitive information.

5. Customer Support

Contact the vendor’s customer support team for any technical
assistance or queries related to the remote access solution.

FAQ

Q: How can I improve the speed of the remote access

solution?

A: Make sure you have a stable and high-speed internet
connection. Additionally, check for any software updates that may
enhance performance.

Q: What should I do if I encounter difficulties during

setup?

A: Refer to the user manual for troubleshooting steps or contact
the vendor’s customer support for assistance.

Q: Is it safe to use remote access solutions over public Wi-Fi

networks?

A: Exercise caution when using remote access solutions over
public Wi-Fi networks. Consider using a virtual private network
(VPN) for added security.

BUYER’S GUIDE
5 Key Questions for Evaluating Remote Access Solutions
Ask each vendor these questions when evaluating remote access solutions
1. Is it fast and consistently reliable?
· What type of speed benchmarks does the vendor’s solution satisfy? · What frame rate can the solution consistently achieve for different monitor
resolutions? · Is there any lag when using the solution? · Does it provide consistent performance across multiple devices?
2. Is it easy for IT to set up, manage, and scale?
· How is the solution deployed? · What level of ongoing management and maintenance is involved? · Test it out: what does your IT team think of the interface and console? · How easily can IT add new users and devices to the solution?
3. Is it easy and intuitive for employees to use?
· Is the interface intuitive enough that training isn’t required? · Test it out: Do employees think it’s easy to use? · How reliable is the solution? Will it “just work”?
4. Does it have top-notch security?
· Does it support SSO (single sign-on)? · Is your data always encrypted and secure? · Are users authorized and authenticated every time they sign-in? · Is the company committed to continually updating their solution’s security
functionality based on the latest threats?
5. Does the vendor offer world-class customer support?
· What do customer reviews (such as G2) say about the solution and vendor support?
· What’s the vendor’s support policy? · How exactly will the vendor support you? (By phone, email, text, etc.) · What’s the vendor’s commitment to customer satisfaction?
To learn more about Splashtop, please visit us at www.splashtop.com.
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