EPSON EP-C800 Workgroup Color Printer Installation Guide

: September 3, 2024
: Epson

Table of Contents

EP-C800 Workgroup Color Printer
Product Information
Specifications:
- Product Usage Instructions
1. Unpack
2. Turn on and Configure
3. Install Ink Supply Units
4. Load Paper
- Frequently Asked Questions (FAQ)
Q: Can I use different ink packs as replacement ink packs?
Q: What should I do if an error code appears during setup?

EP-C800 Workgroup Color Printer

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Product Information

Specifications:

Model: EP-C800
Function: Printer
Ink Type: Ink packs
Print Quality: Adjustable
Paper Handling: Cassette and rear paper feed slot

Product Usage Instructions

1. Unpack

Follow these steps to unpack and set up the printer:

Remove all protective materials from the product.
Lift up the printer cover and remove internal protective
materials.
Insert the output tray gently.

2. Turn on and Configure

Steps to turn on and configure the printer:

Connect the power cord to the back of the product and an
electrical outlet.
Turn on the product and select language, date, and time using
the control panel.

3. Install Ink Supply Units

Instructions for installing ink packs:

Unlock and open the ink cover.
Release an ink tray, remove protective piece, and insert an ink
pack.
Follow on-screen instructions to start charging the ink.

4. Load Paper

Steps to load paper into the printer:

Ensure ink charging is complete before loading paper.
Pull out the paper cassette and set the paper size guides.
Insert paper with glossy or printable side down, ensuring
correct color slots for ink packs.

Frequently Asked Questions (FAQ)

Q: Can I use different ink packs as replacement ink packs?

A: The included initial ink packs are designed for setup only.
After setup, use compatible replacement ink packs for printing.

Q: What should I do if an error code appears during setup?

A: Turn off the product, check for any remaining protective
materials, and restart setup following the user manual
instructions.

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EP-C800
Start Here
IMPORTANT: Before using this product, make sure you read these instructions and the safety instructions in the online User’s Guide. Note: This printer is designed for use with Epson® ink packs only, not third-party ink. For important ink information, visit http://epson.com/epsonink (U.S.) or http://epson.ca/epsonink (Canada) or see your printer box.
1 Unpack
French control panel sticker Warning: The product is heavy and should be lifted and moved by two people.
1 Remove all protective materials from the product.
Note: Keep the two protective pieces shown after removing them from inside the product. You will need them if you transport your product. See the online User’s Guide for transportation instructions.
2 Lift up the printer cover and remove all protective
materials from inside the product, then close the printer cover.

3 Insert the output tray, then set it down gently.
2 Turn on and configure
1 Connect the power cord to the back of the product
and to an electrical outlet.
Caution: Do not connect to your computer yet.
2 Turn on the product.
Note: If an error code appears, turn off the product and check that no protective materials have been left inside the product.
3 Select your language, date, and time using the arrow
buttons and OK button. Note: You can change these settings later using the product’s control panel. For more information, see the online User’s Guide.
3 Install ink supply units
(ink packs)
Caution: Keep the ink packs out of the reach of children and do not drink the ink. Note: The included initial ink packs are designed for reliable printer setup and cannot be used as replacement ink packs or resold. After setup, the remaining ink is available for printing.
1 Unlock and open the ink cover.

2 Press an ink tray to release it, then pull the tray out.
3 Remove and discard the protective piece from the ink tray.
4 Shake an ink pack 10 times, then remove it from the
packaging. Note: Do not touch the green chip on the ink pack.

8 Select Installed on the LCD screen to start charging the
ink. Ink charging takes approximately 9 minutes. A message appears when ink charging is complete. Caution: Do not unplug or turn off the product, raise the printer cover, or open the ink cover while the product is charging or you’ll waste ink.
9 Follow the instructions on the LCD screen to adjust the
print quality. Note: You need to load paper before you can adjust the print quality. See “Load paper” for details.
4 Load paper
See the online User’s Guide for information about loading capacity, available paper types and sizes, loading envelopes, and using the rear paper feed slot.
1 Make sure the product is done charging the ink, then pull
out the paper cassette.

5 Place the ink pack into the ink tray for that color.

2 Slide the side edge guides all the way out and set the
front edge guide to the paper size you are using.
LTR

6 Insert the ink tray into the printer. Repeat steps 2 to 6 for
the other ink packs.

3 Insert paper with the glossy or printable side down.
Standard paper: Thick paper:

Note: The ink packs are keyed to fit into the correct color slots. If you cannot insert the ink tray all the way, do not force it. Make sure the ink pack color matches the color slot on the printer.
7 Close the ink cover and lock it.

Note: Make sure the paper is under the arrow mark for your paper type and loaded against the front edge of the cassette.

4 Slide the side edge guides against the paper, but not too
tightly.
5 Keep the cassette flat as you insert it all the way.
6 Pull out the output tray extension.
7 Select the paper settings on the product’s control panel.
5 Install software
Note: · An Internet connection is required to obtain the product software. · To print from a ChromebookTM, go to
http://epson.com/support/chromebookprint (U.S.) or http://epson.ca/support/chromebookprint (Canada). Firmware Update Notice: The printer is designed to work only with genuine Epson-branded ink packs. Other brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed. These updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson packs that functioned prior to a firmware update may not continue to function.
Standard software package 1 Make sure the product is NOT CONNECTED to your
computer.

2 Download and run your product’s software package:
http://epson.com/support/epc800 (U.S.) http://epson.ca/support/epc800 (Canada)
3 Follow the instructions on the computer screen to run the
setup program.
4 When you see the Select Your Connection screen, select
one of the following and follow the on-screen instructions: · Wireless connection
In most cases, the software installer automatically attempts to set up your wireless connection. If setup is unsuccessful, you may need to enter your network name (SSID) and password. · Direct USB connection Make sure you have a USB cable (not included). · Wired network connection Make sure you have an Ethernet cable (not included).
PCL or PostScript driver
Download the software and see your online User’s Guide for instructions.
http://epson.com/support/epc800 (U.S.) http://epson.ca/support/epc800 (Canada)
Mobile and voice-activated printing
· Print directly from your AndroidTM (v4.4 or later) device*. Simply connect your printer and device to the same network and tap the menu icon to select the print option.
· Turn your mobile device into an intuitive, easy-to-use printing control center with Epson Smart Panel®. Download the app from your mobile device’s app store.
· Print remotely with Epson ConnectTM. See your online User’s Guide for instructions or learn more at http://epson.com/connect (U.S.) or http://epson.ca/connect (Canada).
· Use voice-activated assistants to print a variety of creative and everyday items from your Epson product. Simply add your product to an Epson Connect account, then link the account to a voice-activated assistant. See http://epson.com/voice (U.S.) or http://epson.ca/voice (Canada) for more information.

May require the Epson Print Enabler or MopriaTM Print Service app from Google PlayTM.

· If you see a firewall alert message, click Unblock or Allow to let setup continue.
· If your network has security enabled, make sure you enter your network password (WEP key or WPA passphrase) correctly. Be sure to enter your password in the correct case.
There are lines or incorrect colors in my printouts. Run a nozzle check to see if there are any gaps in the printout. Then clean the print head, if necessary. See the online User’s Guide for more information.
The product’s screen is dark. Make sure your product is turned on and press any button to wake it from sleep mode.
Setup is unable to find my product after connecting it with a USB cable. Make sure your product is turned on and the USB cable is securely connected.
Any questions?
User’s Guide
Windows: Click the icon on your desktop or Apps screen to access the online User’s Guide. Mac: Click the icon in Applications/Epson Software/Guide to access the online User’s Guide. If you don’t have a User’s Guide icon, go to the Epson website, as described below.
Technical Support
Visit http://epson.com/support/epc800 (U.S.) or http://epson.ca/support/epc800 (Canada) to download drivers, view videos, view manuals, get FAQs, or contact Epson. Call 866-212-8743, 7 a.m. to 4 p.m., Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice.
Recycling
Epson offers a recycling program for end-of-life hardware and ink packs. Please go to http://epson.com/recycle (U.S.) or http://epson.ca/recycle (Canada) for information on how to return your products for proper disposal.

Need paper and ink?
Ensure brilliant results with Epson specialty and plain papers, engineered specifically for Epson printers. Find Epson papers and Epson Genuine Ink at http://epson.com (U.S. sales) or http://epson.ca (Canadian sales) and at Epson authorized resellers. Call 800-GO-EPSON (800-463-7766).

EP-C800 replacement ink packs

Color

Standard-capacity

Black

T12N1

Cyan

T12N2

Magenta

T12N3

Yellow

T12N4

High-capacity T12P1 T12P2 T12P3 T12P4

Windows®: If you see a Found New Hardware screen, click Cancel and disconnect the USB cable.

Any problems?
Network setup was unsuccessful. · Print a network connection report to identify network
problems and solutions. See your online User’s Guide for instructions. · Make sure you select the right network name (SSID). · Restart your router (turn it off and then on), then try to connect to it again.

EPSON, DURABrite, and Epson Smart Panel are registered trademarks, the EPSON logo is a registered logomark, and Epson Connect is a trademark of Seiko Epson Corporation.

Designed for Excellence is a trademark of Epson America, Inc.

Mac is a trademark of Apple Inc., registered in the U.S. and other countries.

Android, Chromebook, and Google Play are trademarks of Google LLC.

Windows is a registered trademark of the Microsoft group of companies.

The Mopria wordmark is a registered and/or unregistered trademark of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

This information is subject to change without notice.

CPD-64354