EPOS Audio Impact 700 Series Connect Corded Headset User Manual
- August 30, 2024
- EPOS Audio
Table of Contents
EPOS Audio Impact 700 Series Connect Corded Headset
Specifications
- Hardware Requirement:
- Minimum 1.6 gigahertz (GHz) or faster processor
- 2 gigabytes (GB) RAM
- Operating System Requirements:
- Windows operating systems Win 7 and newer
- Device Service:
- EPOS Connect application must run in the background on an end-user PC for IT administrator deployment and management
Product Usage Instructions
Installing EPOS Connect
Installed by IT Administrator
The IT administrator typically installs EPOS Connect on end-user PCs remotely. Once installed, the application will automatically start up when the PC is booted.
Note: Uninstall any existing HeadSetupTM software before deploying EPOS Connect
Manual Installation by End-User
Download the installer from Eposaudio.com/epos-connect and follow the installation instructions to install theapplication.
Getting Started
EPOS Connect can be launched from the desktop shortcut or start menu. The application runs in the background and should not be closed for IT administration purposes. Right-click on the application icon in the notification bar to access it.
FAQ
- Q : Can I change the port numbers used by EPOS Connect?
- A : Yes, you can customize the port numbers by changing the config file located at C: ProgramDataEPOSEPOS ConnectConfigIPCConfig.txt
Introduction
Product Overview
- EPOS Connect is an easy-to-use desktop application that enables an end-user to keep EPOS UC devices connected to the PC and updated with the latest available firmware.
- It is a plug-and-play solution that interfaces with EPOS USB audio devices seamlessly with
- a range of softphones via the embedded drivers.
- Personal settings need to be configured when running the application for the first time. Thereafter, EPOS Connect ensures that your headset interfaces with the softphone seamlessly.
- The device firmware, software and settings available in EPOS Connect are deployed by the IT administrator in the company.
Scope of the document
- This document provides installation steps and a description of functionalities available in the desktop application EPOS Connect.
The intended audience of this document
- The EPOS Connect Guide is intended for end-users.
System requirement
Hardware requirement
To run the EPOS Connect application, your computer must meet the following
minimum requirements:
- Processor: Minimum 1.6 gigahertz (GHz) or faster processor
- RAM: 2 gigabytes (GB) RAM
- Hard disk space: 500 MB
Operating system requirements
- Windows operating systems Win 7 and newer are supported.
Device service
- For the IT administrator to be able to deploy updates and perform asset management to the end-users, the EPOS Connect application must be running in the background on an end user PC.
- The EPOS Connect will run in the background and monitor for any connected EPOS devices.
- EPOS Connect application uses port numbers 41095 & 41096 to communicate with the
- EPOS Connect service. Ensure that these port numbers are available and are not blocked by any other application like a firewall, endpoint protector, or security tool for the functioning of theapplication. The end user can customize the port numbers to be used by changing the config file at C:\ProgramData\EPOS\EPOS Connect\Config\IPCConfig.txt
Installing EPOS Connect
Installed by an IT administrator
- The most common way of having EPOS Connect installed onto an end-user PC is via remote installation by the company’s IT administrator.
- If you have EPOS Connect remotely installed on your computer, you just need to start up the software EPOS Connect (a shortcut to the application will be present on the desktop).
- EPOS Connect will automatically be started when the PC is booted.
Note: I f the remote machine already has HeadSetup™ installed, please ensure to uninstall HeadSetup™ before deploying the EPOS Connect.
Manual installation by the end-user
Download the installer from Eposaudio.com/epos-connect and Install the
application.
Getting started
EPOS Connect can be started from a shortcut located on your desktop, or from the start menu. The application will automatically be started when your PC is booted and will keep running in the background until closed. It is advised not to close the application for the IT administrator to be able to administer devices, end-users and the application itself. When EPOS Connect is running, it can be accessed by right-clicking the application icon located in the notification bar. Double-click on the icon to view the application or right- click on the EPOS icon and select “Open.” The following menus are available in EPOS Connect:
- Home
- Details
- Updates
- Settings
- Options
Clicking on the close icon in the top-right corner of the application will
hide the window. Clicking on minimize will hide the application and create an
icon for this application on task bar.
Home
- The home tab in the application will display information of the devices that are connected to the PC.
- Each device shown has a “Details” button. This will lead to detailed information about the device.
- If an update to a device is available, an update icon appears in the widget accompanied by this symbol.
- It is possible to set the default headset to be used for communications in the home / Details page by selecting the checkbox of Default Headset.”
Details
- In the menu “Details” a detailed product description for each connected device is shown. In the case of SDW, DW, SD, and D 10 base stations and BTD 800 dongle,
- information related to the connected headsets is also shown.
Updates
- In the menu “Updates” all connected devices are listed together with a status about the installed firmware and available updates. EPOS Connect will periodically perform a check to identify if your IT administrator has released an update for a device. If so, the
- update button next to the relevant device will become active.
Settings
- In the menu “Options,” it is possible to access settings available in the application.
- The Settings tab in the application displays information about the configuration of the EPOS devices connected to the PC.
- If Tenant Admin deploys any configuration to EPOS devices, then those configurations will be applied for the corresponding devices and shown in the Settings tab.
- Tenant Admin can choose the preference of the features while deploying the configuration package to the user.
- End-user can view, edit, and save the configuration based on preference deployed in the package by the Tenant Admin.
- The tenant preference configuration feature is always disabled and the user can’t change those features.
- The user preference configuration feature is always enabled and the end-user can change those features according to his/her preference and can click on the save button to apply those features to the device.
The end-user also has an option to restore the configuration to default settings. This can be achieved by clicking on the Restore default button. EPOS Connect also supports an additional feature under the “Settings” tab with a separate tab called ‘Softphone’. The user can select his default headset/softphone, ON/OFF pause media, configure Windows sound, and audio settings, etc. Softphone tab Features
- Default headset – This drop-down box lists all the connected USB headsets. The selection determines which headset to use for communication. You can select the headset and make it a default headset by clicking the Save button.
- Default softphone for outgoing calls – This drop-down box lists all the supported softphones installed on the computer. The selection sets the default softphone, which will be used for making outgoing calls.
- Disable headset call control – Check the Disable Call Control box and click on the Save button to enable this feature. When enabled, call control from the default headset will be used only for Microsoft Office Communicator. This feature will not be available if Microsoft Office Communicator is not installed and running.
- Disable Call Control option will be hidden when the headset supports the dual softphone feature
- Pause Media – Controls the function of media players when receiving a softphone call
- Always Audio – Enable an audio link so that audio can be transferred to the headset regardless of whether a call is active on the softphone.
- Windows Sound and Audio Settings – Clicking the Configure button opens the Windows audio device control panel. This control panel allows you to change the default audio input and audio output devices to play sounds. This option is helpful for supported softphones that use Windows default audio input and audio output devices to play sounds.
- Warning message for non-dual softphone – the headset will inform the user if the selecteddefault headset is not supporting the Dual softphone feature.
Note : With few EPOS devices ex. IMPACT 5000 Series as Default HeadSet, User can view Additional Configuration “Softphone Integration” This is a support for Busy Light Integration with Softphone status and busy indication in Softphone On Setting Busy light option to enable. A busy light integration option is displayed which has following options,
- Manual
- Red – The user can set the Busy Light to Busy Status
- Yellow – The user can set the Busy Light to Away Status
- Green – The user can set the Busy Light to Available Status
- Softphone Integration – Current Softphone status (Busy, Away & Available) will be applied on the Busy Light
- Headset Integration only – with settings, the SDW 5000 series device will determine the status of Busy Light
- Off – Turns Off the Busy Light
HeadSet Sync Status – Enable/Disable the synchronization of the busy
state of the headset to the softphone
Mute Notification – Enable/Disable a notification in case speak is detected
while you are on mute.
Transfer Call – Enable/Disable call transfer to mobile phone functionality.
This can be triggered by holding the smart button on the SDW base station or
clicking on the Transfer Call button Currently Transfer Call functionality is
supported with Skype for Business/Microsoft Lync
Options
In the menu “Options,” it is possible to access settings available in the
application. “Update Mode” You can set the Update Mode to the following two
categories:
- Normal Mode” is the default automatic update mode. When an update to your installed device is deployed by your IT administrator, the device-specific update button will be activated. Simply press the “Update” button to execute the device update. If buttons are greyed out, no updates are available.
- Update from file” can be set if a manual update of a device is required. Select this mode if the IT administrator puts available firmware updates in a shared location. Selecting Update from file” will prompt the location of the firmware files to be used. When firmware has been selected, the “Update” button will be activated in the “Updates” view.
“Language”
Select your preferred available language to be used in the application.
Supported languages in the current release:
“Help – Logfile”
- The log contains technical details for EPOS Connect activities. If technical support related to the behavior of the application is requested, the log can be saved to a text file and mailed to your technical support for possible error tracing.
“Help – Send Logs”
- Clicking the Send Logs menu item will open an Email where the logfile is attached. This can be used to send log information to the IT department or to EPOS support in case it is needed.
“Help – User guide”
- Clicking this menu item opens.
“Check for Updates”
- Clicking the Check for Updates menu item will trigger the application to check for new updates or configurations available. The application will also automatically check for these based on a predetermined interval, so generally it is not required to do this
- manually unless instructed to.
“Exit”
- Select Exit to terminate the application.
CONTACT
- Support Portal: eposaudio.com/enterprise-support
- E-mail: software-help@eposaudio.com
- Phone: Find your local support phone number and opening hours here below.
India
- T 1 800 200 3632
- 9:00 – 18:00
Japan
- T +81 364 068 919
- 9:00 – 18:00
New Zealand
- T +64 (9) 580 0489
- 8:00 – 17:00
United States
- T 1-800-895-7412
- 8:00 – 17:00
- MIDDLE EAST/AFRICA
United Arab Emirates
- T 800 035703844
- 8:00 – 17:00
France
- T +33 170610386
- 8:00 – 17:00
Germany
- T +49 3030808045
- 8:00 – 17:00
EPOS Group A/S Industriparken 27, DK-2750 Ballerup, Denmark www.eposaudio.com
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