myPhonak App For Hearing Aid User Guide

myPhonak App For Hearing Aid

Specifications:

• Product Name: myPhonak

• Developer: Sonova

• Compatibility: Phonak hearing aids with Google Mobile Services
  (GMS) certified and newer

• Operating System Support: iPhone (Apple Inc.) and Android
  (Google LLC)

Product Usage Instructions:

Getting Started:

myPhonak is an app developed by Sonova for managing Phonak
hearing aids. Read the user instructions thoroughly before using
the app to benefit from all its features.

Installing myPhonak:

Download the myPhonak app from the store and install it on your
device. Open the app after installation to begin setup.

Setting up and Managing an Account:

Follow the on-screen instructions to set up and manage your
account within the myPhonak app. Ensure you agree to the Privacy
Notice and Terms & Conditions.

Pairing with Phonak Hearing Aids:

Pair your Phonak hearing aids with the myPhonak app by following
the pairing instructions provided in the app.

Using the App Features:

Explore the features of myPhonak by navigating through the
different sections such as Remote Control, Health Data Tracking,
Support, and more. Refer to the user guide for detailed information
on each feature.

FAQ:

Q: What devices are compatible with myPhonak?

A: myPhonak is compatible with Phonak hearing aids that support
Google Mobile Services (GMS) certified and newer. It is also
supported on iPhone and Android devices.

Q: How can I troubleshoot issues during a Remote Support

session?

A: If you encounter problems during a Remote Support session,
refer to the Troubleshooting section within the app for guidance.
You can also contact customer support for assistance.

myPhonak
User Guide – myPhonak 6

Getting started

Contents

myPhonak is an app developed by Sonova, a world leader in hearing solutions

Quick overview

3

based in Zurich, Switzerland. Read the user instructions thoroughly in order to

Installing myPhonak

4

benefit from all the possibilities it offers.

Setting up and managing an account with myPhonak

5

Pairing with Phonak hearing aids

6

This user guide describes the features of myPhonak, and how those

Troubleshooting the pairing

7

features can be operated by the user. Read this user guide through,

Home – Remote Control view

8

before starting to use the app.

Home – Remote Control advanced settings

10

Additional training is not needed for handling of the app.

Remote Control advanced settings – Troubleshooting

12

Health Data Tracking in the Health Section: Setting Up

13

Devices

19

Compatibility information:

Support & Remote Support session

20

For the use of the myPhonak app, Phonak hearing aids with

Starting a Remote Support session

21

Bluetooth® connectivity are required.

Troubleshooting during Remote Support session

22

myPhonak can be used on Phones with Bluetooth® low energy (LE) capability running on iOS® Version 15 or newer.

Important safety information

23

myPhonak can be used on Google Mobile Services (GMS) certified

Compliance information and Symbol explanation

26

AndroidTM devices supporting Bluetooth® 4.2 and Android OS 8.0

and newer.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

iPhone is a trademark of Apple Inc., registered in the U.S and other countries.

Android is a trademark of Google LLC.

IOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and

certain other countries.

2

Quick overview

Remote Control

Remote Support

Current program in use

Automatic

TV

Music

L 100%

R 53%

Program carousel Battery state*

Hearing aid connection

L Connected

R Connected

Your video

0

Volume adjustment

Hearing care

professional’s

video

Mute / unmute

Adjust program HEALTH Home Health Devices Support Profile

Side independent volume
Advanced remote control – sound settings

Flip camera view Video on/off

Tap the screen to show or hide controls

End call Microphone on/off

Navigation

*For rechargeable hearing aids only

3

Installing myPhonak
· Connect your smartphone to the internet via WiFi or cellular data · Turn on your smartphone’s Bluetooth®

Back
5.0
64 Ratings

myPhonak Sonova AG
Get
17+
Age

Welcome to the new myPhonak Ready to go beyond controlling your hearing aids and track health data?
Swipe to learn more
Skip tour

Your privacy matters to us
Sonova processes your personal data for purposes such as making sure the myPhonak app works correctly and securely. Your rights regarding the processing of your personal data include the right to access, rectify or request the deletion of your data, within the limits of the applicable law. Our Privacy Notice gives you more information about your personal data and how we use it. Check our Privacy Notice.
Sonova offers the myPhonak app in accordance with these Terms & Conditions.
I have read and understood the Privacy Notice and the Terms & Conditions.
Proceed

Help us improve our service
You can change these preferences at any time within the app
Usage Data
I want to share my usage data, for secure processing by Sonova AG, to improve the functions and features of my hearing aids, and to improve the myPhonak app experience.
Health data I want to share health data collected from my hearing aids, for secure processing by Sonova AG, to improve or develop health
Continue

Download myPhonak Download the app from the store. After installation open the app.

Open the app When you open the app for the first time, you have the option to take a tour. If you don’t want to do this, click on Skip tour.

Privacy policy In order to use the app, you must check the box after reading the Privacy Notice and Terms & Conditions. Then, click on Proceed.

Product improvement You have the option to share app usage and health data, which enables us to learn and improve our products. Your data will be treated as described in the privacy notice and cannot be tracked back to you.

4

Setting up and managing an account with myPhonak

Create a myPhonak account and you’ll benefit from:
Health data tracking that can provide insights to empower you to make lifestyle changes A secure account to store your health data
Create account Login
Home Health Devices Support Profile

Your account
sophia.scott@hotmail.com
EDIT YOUR DETAILS PERSONAL DETAILS
Information & Security
SETTINGS Health preferences Sign out
Home Health Devices Support Profile

Personal Details
PROFILE
Name Sophia
Surname Scott
Email address sophia.scott@hotmail.com
Country or region Switzerland
PASSWORD AND SECURITY Change password
Delete account

Create an account You can optionally create an account. An account is only required for accessing health features. If you already have an account, click on Login*. You can create your account by using your email ID or your mobile phone number.

Profile section In the Profile screen you can edit your profile information and adjust your preferences related to Health.
If you want to sign out from the app, tap Sign out.

Personal details You can edit your personal information under Personal details and modify your security information. If you want to delete your account, press Delete account. You will need to enter your password to confirm the action.

• For troubleshooting see our FAQs: https://product-support.phonak.com/

5

Pairing with Phonak hearing aids
To connect Bluetooth® enabled hearing aids with myPhonak, please follow the instructions below.

Pair your hearing aids to use myPhonak
This allows you to use all the great features of the myPhonak app, so you can adjust your hearing aid settings, connect with your hearing care professional and track your activity levels.
Let`s get started

Searching
Looking for hearing aids.
DEVICE FOUND: Sophia’s left hearing aid Sophia’s right hearing aid Pete’s left hearing aid

Pairing your hearing aids

Sophia’s left hearing aid

Sophia’s right hearing aid

Connection management
Select [ Stay connected ] to your hearing aids so you don`t have to reconnect everytime you open the app
You can always change this setting under “Devices / Connection management” Find out more.
Stay connected I’ll do it later

Pairing complete!
You are now ready to use the myPhonak app
OPTIONAL FUNCTION Would you like to enable hearing aid controls for calls and streaming? Learn how to do it
Continue

Pairing instructions Tap Let’s get started and follow the instructions for your hearing aids.

Searching The app is searching for compatible hearing aids and will display them once they are detected. This may take a few seconds. When the devices appear, tap on the device you want to connect.

Pairing the hearing aids The app will connect to each hearing aid separately.
On iOS devices, confirm pairing by tapping Pair in the popup for each hearing aid separately.

Stay connected When the hearing aids have been successfully paired, you have the option to keep your hearing aids remain connected to myPhonak app to benefit from not reconnecting to the hearing aids every time. Tap Stay connected to activate this setting.

Additional functions When the hearing aids have been successfully paired, you have the option to use them for phone calls and stream music. Tap Continue if you want to skip this additional pairing.

If the hearing aids do not respond, please check if you are out of range or if the hearing aids are switched on and the battery is not empty. If disturbing fields are present,

move away from the disturbing fields.

6

Troubleshooting the pairing
Possible errors during the setup process. For more troubleshooting information please visit the Phonak support page at https://www.phonak.com/myphonakapp

Searching
Looking for hearing aids.
DEVICE FOUND: Sophia’s left hearing aid Sophia’s right hearing aid Pete’s left hearing aid

Pairing your hearing aids

Pairing your hearing aids

Sophia’s left hearing aid

Sophia’s right hearing aid

Try again Connect left only

Sophia’s left hearing aid

Sophia’s right hearing aid

Try again

Allow myPhonak to access this device’s location?
While using the app Only this time Deny

Incompatible devices The app cannot connect to the hearing aids because they are not compatible. Please contact your hearing care professional for further information.

Hearing aid connection error If the pairing to one of the hearing aids fails, you can tap Try again to restart the pairing process.

Connection fails to both Tap Try again to restart the pairing process and follow the instructions.

Location On Android devices, you must enable location services when pairing Bluetooth® devices for the first time. After the initial setup you can disable the location services again.

7

Home – Remote Control view
Functionalities available for all hearing aids.

Automatic

TV

Music

L 100%

R 53%

0

Automatic

TV

Music

L 100%

R 53%

3

3

Automatic

TV

Music

L 100%

R 53%

5

Calm situation L 100%

Relaxing

Car

R 53%

Program carousel

0

HEALTH

Adjust program

Home Health Devices Support Profile

HEALTH

Adjust program

Home Health Devices Support Profile

HEALTH

Adjust program

Home Health Devices Support Profile

HEALTH

Adjust program

Home Health Devices Support Profile

Adjust hearing aid volume Move this slider up to increase the volume, or down to decrease the volume. If you are fitted with two hearing aids this slider controls both devices simultaneously.

Split the volume Press the Split icon to adjust the volume of each hearing aid independently.

Mute Tap on the Mute to mute the hearing aid(s).

Accessing programs Access your sound programs directly from the app home screen. Swipe in the carousel to select a program that fits your needs by tapping on it. Choose from:
Automatic program
Programs created by your hearing care professional
Programs created by you

8

Home – Remote Control view*

Automatic

TV

Music

L 100%

R 53%

0

HEALTH

Adjust program

Home Health Devices Support Profile

Select which option you want to adjust
Tinnitus Ambient balance
Cancel

Tinnitus noiser
Reduce or increase the noise to cover tinnitus

Less

More

Close

Ambient balance
Reduce or increase the mix of streamed signal (coming from an external
microphone) and environmental sound (surroundings)

Surroundings

External mic

Close

Automatic

TV

Music

L 100%

R 20%

0

HEALTH

Adjust program

Home Health Devices Support Profile

More settings Depending on how the hearing aids were programmed, and which wireless accessories you have, you will be able to adjust more settings, such as tinnitus noiser and ambient balance, if you’re streaming.

Example For example, if your hearing aids support tinnitus functionality and you’re in a streaming program, you will be able to adjust both in the dedicated screens.

Tinnitus noiser If you have tinnitus, and have been instructed by your hearing care professional on how to use the Tinnitus noiser, you can adjust the volume of the masking noise.

Ambient balance If you use an external streaming device, (e.g. TV Connector, music) you can adjust the focus to hear more of the streamed signal or alternatively to hear more of the surrounding environment.

Battery level For rechargeable hearing aid(s) you can see the current status of charge. If the battery is below 20% the icon turns red. Consider recharging soon.

*For details about features and hearing aids compatibility, please refer to your hearing care professional.

9

Home – Remote Control advanced settings

Automatic

TV

Music

L 100%

R 100%

0

HEALTH

Adjust program

Home Health Devices Support Profile

Adjust program By tapping Adjust program you can modify the selected program using advanced sound settings.

Adjust Music
Program settings
EQUALIZER PRESETS Adjust the pitch of the sound Use the pre-adjusted settings for quick access
Default Comfort Clarity
VOLUME Reduce or increase sound

Low

High

NOISE REDUCTION Pick up or reduce background sounds

Low

High

SPEECH FOCUS Listen to surroundings or directly in front

Wide

Narrow

DYNAMICS Reduce loud sounds or increase soft sounds

Decrease loud

Increase soft

Update

Save as new

Program settings You can adjust the selected program in different ways. Use the sliders to adjust each setting: equalizer presets, volume control, noise reduction, speech focus and dynamic control.

Adjust Music
Program settings
EQUALIZER PRESETS Adjust the pitch of the sound Use the pre-adjusted settings for quick access
Default Comfort Clarity
VOLUME Reduce or increase sound

Low

High

NOISE REDUCTION Pick up or reduce background sounds

Low

High

Equalizer
Adjust the pitch of the sound

Bass

Middle
Close

Treble

Equalizer presets The equalizer presets allow you to make quick adjustments of the sound pitch based on the acoustic environment you are in. Tap on the equalizer icon to make more advanced adjustments.

Adjusting sound pitch Modify the sound pitch (frequency) by using the sliders. Press Close to go back to settings.

10

Home – Remote Control advanced settings ­ Create a new or update an existing program*

Adjust Music
Program settings
EQUALIZER PRESETS Adjust the pitch of the sound Use the pre-adjusted settings for quick access
Default Comfort Clarity
VOLUME Reduce or increase sound

Low

High

NOISE REDUCTION Pick up or reduce background sounds

Update

Save as new

Add a new program What do you want to name your new program?
New program C |
Save

Add a new program What do you want to name your new program?
New program Music This name is already used
Save

Excellent, a new program is added!
You can create four more programs (6/10)
Done

Personalized adjustments After adjusting an existing program you can choose to update it by tapping Update or to save it as a new program by tapping Save as new.

Naming your personalized adjustment You can save personalized adjustments as a new program and give the name of your choice.

Invalid program name You cannot reuse the same name nor leave it empty. Valid names cannot contain more than 22 characters and cannot contain whitespaces only.

Program saved When a new program is saved successfully, it will be added in your program list and you’ll be informed about the number of slots available in your list. Press Done to go back to the remote control home screen.

• Only available in specific hearing aids. Please check https://www.phonak.com/en-us/hearing-devices/apps/myphonak or consult your hearing aid professional.

11

Remote Control advanced settings – Troubleshooting

Program limit reached Unfortunately there are no more slots available to save a program with this base program. You can only save 4 programs with the same base program
Manage
Close

Manage your programs
You can create up to 4 custom programs from the same base program. Select which program you`d like to replace.

Music Base program: Music

Active

Car Base program: Music

Sport Base program: Music

Meeting Base program: Music

Confirm

Program limit reached ­ max same base program You can have a maximum of four programs based from the same base program. If you reach the limit you have the option to replace an existing one with the new by tapping on Manage.

Program limit reached Unfortunately, you`ve reached the maximum number of custom programs
Manage
Close

Manage your programs
Restaurant Base program: Restaurant

TV Base program: TV

Music Base program: Music

Active

Car Base program: Music

Sport Confirm

Program limit reached ­ max program number You can have a maximum of ten personalized programs saved in your program list. If you reach the limit you have the option to replace an existing one with the new by tapping on Manage.

12

Health Data Tracking in the Health Section: Setting Up
Some features of the Health section described here are available only with certain Hearing aids. For more information please refer to https://www.phonak.com

Welcome to Health. Start tracking your wearing time, steps, heart rate and set
activity goals
Sign up
Home Health Devices Support Profile
Sign up To access the health features you need to sign up with your myPhonak account.

Allow myPhonak to access your location for background
data syncronization myPhonak uses your location to increase the quality of the health data tracked. Sonova will not store your location information and will not be
able to track you in any way.
Allow while using app
Allow once
Don`t allow

1/4
We need a little information about you to make sure you get the most out of Health
Your age, gender, height and weight are used to accurately calculate your health data.
Set up Health

HEALTH

Synchronised at 07:30 on 04/12/21

WEARING TIME

DAILY STEPS

10hr 30mins
8h / day
HEART RATE

12,600steps
10,000 steps / day
CALORIES BURNED

– – BPM
Resting 56 BPM

220 active kcal
125 passive kcal

Health profile
Date of birth 04/1984
Gender Female
Weight 59 kg
Height 168 cm
Your age, gender, height and weight are used to accurately calculate your health data.
Save
Clear health data

Change password
HEALTH PROFILE
Date of birth -/-/ –
Gender – –
Weight – – kg
Height – – cm
Your age, gender, height and weight are used to accurately calculate your health data.
Delete account

Enable location services Enable location services in your iPhone to improve the quality of your health data tracking by allowing frequent data synchronization. By denying access, you won’t be able to track your health data.

Create your Health profile Enter your age, gender, height and weight to increase accuracy of your Health data. Sonova cannot access your health profile data and your health data.

Enter Health When set up is done, you can enter the health dashboard (health home screen).

Edit/ Clear Health profile You can always edit or clear your health profile data in the Profile section. Go to Personal Details, scroll down to Health Profile and click on the edit (pencil) icon to update or clear your data.

13

Health Dashboard

HEALTH

Synchronised at 07:30 on 04/12/21

WEARING TIME

DAILY STEPS

10 hr 30 mins
8hr / day
HEART RATE

12,550 steps
10,000 steps / day
CALORIES BURNED

Home Health Devices Support Profile

HEART RATE

CALORIES BURNED

– – BPM
Resting 56 BPM

220 active kcal
125 passive kcal

HEALTH RESOURCES
Stay fit!
Check other apps that can help you stay healthy.
Visit the site

Home Health Devices Support Profile

HEALTH

Synchronised at 07:30 on 04/12/21

WEARING TIME

DAILY STEPS

3 hr 10 mins
8hr / day

4,600 steps
No goal set

HEART RATE

CALORIES BURNED

Home Health Devices Support Profile

HEALTH

Synchronised at 07:30 on 04/12/21

WEARING TIME

DAILY STEPS

10 hr 30 mins
8hr / day
HEART RATE

12,550 steps
10,000 steps / day
CALORIES BURNED

Home Health Devices Support Profile

HEALTH

Synchronised at 07:30 on 04/12/21

WEARING TIME

DAILY STEPS

10 hr 30 mins
8hr / day

12,550 steps
10,000 steps / day

HEART RATE

CALORIES BURNED

Hearing aid connection failed

Home Health Devices Support Profile

Health dashboard content In the health dashboard you’ll be able to: · Access the health functions supported by your
hearing aids and see their values changing live* · See goal progress, if already set up · Access health tips (recommendations for other
health apps)

Goal progress examples If you have set up goals, you’ll be able to see your progress in the green circle around the icon of each feature. If you have exceeded the maximum value of your goal, you’ll see a second circle around the icon.

Connection to your hearing aids Remember that you need to be connected to your hearing aids to be able to see your health functions values changing live. Frequent synchronization of the app with your hearing aids allows for more accurate time information. If the connection fails or your data cannot be synchronized, you’ll be notified and led to the FAQs website to learn what to do.

• Only available in specific hearing aids. Please check https://www.phonak.com/en-us/hearing-devices/apps/myphonak or consult your hearing aid professional.

The information contained in this section is for educational and informational purposes only. You should not use the information shown in the health section as a substitute for, nor should it replace, professional medical advice.

14

If you have any questions about your health, or before beginning an exercise program, you should always consult with a physician or other health-care professional.

To track your heart rate, make sure your ear pieces are correctly inserted into the ear canal. For the best result, keep still and quiet.

Health detailed feature views ­ Wearing time, steps, activity levels, distance walked and ran

Wearing time

Day

Week

Month

Year

Current

0 20 H

MIN

Friday, 28 March 2021 Min

Wearing time

Day

Week

Month

Year

Weekly average

9 00 H

MIN

24 -31 March 2021 H

Left Right CURRENT

Left Right Goals Average WEEKLY AVERAGE

9 h 00 min
Left

9 h 00 min
Right

Your sound environments

2 h 00 min Calm situations

0 h 30 min Noisy situations

6 h 00 min Music

0 h 30 min Streaming

DAILY GOAL

Set goal

Synchronised at 07:30 on 04/12/21

Steps

Day

Week

Month

Year

Current
4,500 Steps

Friday, 28 March 2021

Steps

Steps

Day

Week

Month

Year

Weekly average
7,100 Steps

24 -31 March 2021

Steps

Steps CURRENT

Steps Goals Average WEEKLY AVERAGE

Wearing time By clicking on the wearing time card of the dashboard, you enter the daily wearing time graph. Go to weekly, monthly or yearly view by tapping on the respective tab, which turns green.

Steps, activity levels and distance By clicking on the steps card of the dashboard, you enter the daily steps graph. Go to weekly, monthly or yearly view by tapping on the respective tab, which turns green.

If you have two hearing aids, the graphs display the value of both left and right hearing aids. Below you see current (for daily view) or average values (for non-daily view), as well as the breakdown of wearing time in different sound environments.

Below you see current (for daily view) or average values (for non-daily view), as well as the approximate distance you walked or ran**.
The activity levels show the time you did no, low (some movement detected), medium (walking detected) or high (running detected) activity.
15

*Only available in specific hearing aids. Please check https://www.phonak.com/en-us/hearing-devices/apps/myphonak or consult your hearing aid professional.

Health detailed feature views ­ Heart rate and Calories

Heart rate

Day

Week

Month

Year

No resting heart rate available.
— BPM

Friday, 28 March 2021

BPM

Heart rate

Resting heart rate

LIVE HEART RATE

Heart rate

Day

Week

Month

Year

Monthly average resting heart rate
63 BPM

March 2021

BPM

Heart rate

Resting heart rate

LIVE HEART RATE

Heart rate
BPM Each person’s heart rate is unique and
can be influenced by many things, such as age, physical and mental health, body temperature, or certain
medications. It is normal for a person’s heart rate to fluctuate throughout the day. Your heart rate is usually lowest when lying down. Heart rate increases during physical activity, with vigorous exercise producing a higher heart rate than
lighter exercise.

Heart rate (HR) tracking All views include live heart rate (HR). The daily view includes the resting heart rate (RHR) and ranges of your HR per hour. The weekly view includes the average resting heart rate (RHR) per day, live heart rate (HR) and ranges of your HR per day.
Weekly, monthly and yearly views include: · Daily view – hourly resolution (Periodic and live HR ranges per
hour, one lowest Resting HR per day), · Weekly / monthly / yearly views – daily / weekly / monthly
resolution of HR ranges and RHR ranges

More information Click on the (i) icon on the right top of the screen to get more information and references about heart rate and why it is important to track your resting heart rate.

• Only available in specific hearing aids. Please check https://www.phonak.com/en-us/hearing-devices/apps/myphonak or consult your hearing aid professional.

Calories

Day

Week

Month

Year

Current
174 kcal

Friday, 28 March 2021 kcal

Total calories CURRENT

64 kcal
Active calories

110kcal
Passive calories

Calories tracking The daily view includes the current active calories (burned through physical activity) and the passive calories (based on basal metabolic rate). The sum of both types of calories (total) is shown in the graph. Weekly, monthly and yearly views include average values of active, passive and total calories.

16

Health – Other functionalities*

9 h 00 min
Left

9 h 00 min
Right

Your sound environments

2 h 00 min Calm situations

0 h 30 min Noisy situations

6 h 00 min Music

0 h 30 min Streaming

DAILY GOAL

Set goal

Synchronised at 07:30 on 04/12/21

Set wearing time goal Wearing your hearing aid regularly (as recommended by your hearing care professional) can improve your mood and
overall wellbeing.

0 0 hours

min

Set goal Remove goal

Set wearing time goal Wearing your hearing aid regularly (as recommended by your hearing care professional) can improve your mood and
overall wellbeing.

10 0 hours

min

Set goal Remove goal

Set, change and remove goals* Setting up goals is optional for steps and wearing time. You can set them up during the health set up, in the health dashboard or in the detailed views of these features.
Click the Set goal or Change goal button to follow the flow of screens as shown above in the example. Enter a valid number for wearing time or steps and tap on Set goal to save your changes. Tap on Remove goal, if you wish to delete it.

• Only available in specific hearing aids. Please check https://www.phonak.com/en-us/hearing-devices/apps/myphonak or consult your hearing aid professional.

Wearing time

Day

Week

Month

Year

Weekly average

9 00 H

MIN

24 -31 March 2021 H
10 h 30 min 20 h 30 min

Left

Right Goals

Average

WEEKLY AVERAGE

Tooltips Click on a spot of the bars of the graph to see the exact values displayed in a white banner (tooltip).

17

Health – Other functionalities*

Your account
sophia.scott@hotmail.com
EDIT YOUR DETAILS PERSONAL DETAILS
Information & Security
SETTINGS Health preferences Health data sync Log out

Health data sync
You are now sharing the following health data with Apple Health:

CATEGORIES

Heart rate

ON

Resting Heart rate

ON

Steps

ON

Walking & running distance

ON

Active Energy

ON

Go to Settings > Privacy > Health > myPhonak to update your sharing permissions.

Synchronize your Phonak health data with Apple Health
In Profile in the Settings section open Health data sync. Follow the instructions provided and turn on the myPhonak health data you want synchronize with Apple Health. When the synchronization is done, you can see which data you’re sharing with Apple Health by opening again Health data sync.

• Only available in specific hearing aids. Please check https://www.phonak.com/en-us/hearing-devices/apps/myphonak or consult your hearing aid professional.

18

Devices

Audéo L90

LEFT 40%

RIGHT 53%

PROGRAM MANAGEMENT
HEARING AID PROGRAMS Current: Autosense

YOUR HEARING AIDS
AUDÉOTM P90 Product information

Audéo L90
My hearing aids Model left: Audéo L90 Model right: Audéo L90 Software update left: 10.0.5.0 Software update right: 10.0.5.0 Roger license left: 03 Roger license right: Not installed
Forget my device(s)

Hearing aid programs Automatic
FITTED BY HEARING CARE PROFESSIONAL
Calm situation
Speech in noise
PERSONALISED ADJUSTMENTS
Restaurant Base program: Restaurant

Hearing aid programs
PROGRAM NAME Car
BASE PROGRAM Restaurant
Adjusting or deleting a base program affects all other programs it is linked to.
Delete program

Connection management
Select [Stay connected] to your hearing aids so you don`t have to reconnect every time you open the app.
Stay connected
Find out more about how this feature affects battery life. Learn more (FAQ)
FITTING SESSION During an in-person fitting appointment with your HCP you need to temporarily disconnect your hearing aids from the app. Press the [Disconnect] button.
Disconnect

DEVICE SETTINGS

BLUETOOTH PHONE CALLS Select connection

Forget devices

Program management

Hearing aid programs

Connection management activation

BLUETOOTH STREAMING Set up streaming

Go to Your hearing aids card to remove your device(s). A

By tapping on Hearing aid programs you will be able to

You can edit the name of the You can optionally activate Stay

program and delete the

connected so you don’t have to

TAP CONTROL Set up Tap Control

pop-up message will appear after clicking the Forget my

see all available programs. Tap on one to edit the name

program. You will also be able to see which base

reconnect to the hearing aids everytime you open the app.

AUTO-ON Change settings

device(s) button, where you will need to confirm the

or delete it. There are three program the program is types of programs: automat- linked to.

CLEANING REMINDERS Set up reminder

removal. Please note that by doing so

ic, programs created by your hearing care professional

Tap Delete Program to delete the program. A

you will need to pair your

and your personalized

pop-up message will appear

Home Health Devices Support Profile

hearing aids again in order

programs. If there is an icon where you will need to

to use the app.

next to the program name, it confirm the removal.

means that it is available on

Devices home screen

the push button of your

In the Devices section you can access everything

hearing aids.

related to your hearing aids, e.g. Program man-

agement and Device settings. You can also see the

battery state for rechargeable models.

19

Support & Remote Support session

Hi ! How can we help
you today?
HELP
FAQS
Answers to the most frequent questions
Get help with pairing, hearing aid adjustments, programs and more.
View more
LATEST UPDATE Discover what’s new on the myPhonak app

Connect with your hearing care professional
First make an appointment with your hearing care professional. At the time of your appointment press “Start Remote Support” below.
Check that you have internet connectivity. WiFi is recommended.
Ensure that your hearing aids are charged or have new batteries and that your phone is charged.
Start Remote Support
Learn more about Remote Support appointments.

myPhonak would like to access the phone`s Microphone.
myPhonak needs access to the microphone. This allows you to speak to your hearing care
professional.

Don`t Allow

OK

Adjust your settings

Video on

Mic on

Join

CUSTOMER SUPPORT
Need help with the app?
Contact our customer support to let us know how we can help.
Contact us
HOW TO VIDEOS > Learn more about how to use the myPhonak app
REMOTE SUPPORT
REMOTE FITTING You need to pair
Home Health Devices Support Profile

Support section From the support screen you can access the FAQ*, User Guide, how-to-videos website, Legal settings and share feedback. You can also access Remote Support by pressing Start a Session.

Remote Support By pressing Start a Session on the Support screen you will be able to have a Remote Support session with your hearing care professional. The Remote Session needs to be planned in advance with your hearing care professional.

Access to microphone and camera Tap on OK to allow the myPhonak app access to your microphone and camera.

Microphone / Camera Before Remote Support session, it is possible to switch off your microphone and/or camera before connecting to your hearing care professional

Press Start Remote Support to continue.
20 *FAQ link: https://product-support.phonak.com/

Starting a Remote Support session

L Connected

R Connected

Waiting for your hearing care professional…
Your hearing care professional is not currently connected. Please wait and check that you are
connecting at the time of your appointment.
To avoid data charges from your cellular provider, we recommend using WiFi for the call.
Cancel

Tap the screen to show or hide controls

Tap the screen to show or hide controls

Your call has finished
RATE YOUR EXPERIENCE We would love to hear more about your experience so we can provide a better service to all myPhonak users.
Done

Accept video call The app will connect you to your hearing care professional, wait until the hearing care professional enters the call.

Ongoing call After a few seconds, the video image is set up and you will be able to see and hear your hearing care professional. By using the controls, you can mute/ unmute, disable video, switch camera and end the call.

Connected hearing aids If your hearing care professional needs to connect to your hearing aids, this can be done remotely using your smartphone. Your hearing care professional will let you know when he or she is connecting to your hearing aids.

End of call When the call has ended, you will be able to rate your experience. Press on the link to submit your feedback. Press Done to go back to the landing screen.

21

Troubleshooting during Remote Support session

You are not currently connected to a WiFi network
You are currently using your cellular data. To ensure better video quality and
avoid data charges from your cellular provider, we recommend using WiFi
for the call.
Ok
Don`t show again

L Disconnected

R Disconnected

Tap the screen to show or hide controls

Call failed Your Remote Support session ended
unexpectedly. Please tap ,,Ok” to return and restart the call.
OK

Remote Support video call is running
Are you sure you want to hang up? Changes to your hearing aid settings
may be lost.
Hang up
Resume call

Wi-Fi connection The Remote Support session is done using internet. For better quality, we recommend that you use Wi-Fi.

Hearing aids connection lost You will be able to see the connection to your hearing aids on the top of the screen. If the hearing aids disconnect the symbol will turn red. Your hearing care professional will then need to reconnect to your hearing aids.

Call failed If the call fails, press Ok to return to the home screen where you can restart the call.

Ending the call while running If you end the call while it is in progress you will receive this pop-up message.

22

Important safety information

Please read the relevant safety information on the following pages before using your app.

Intended use: The app is standalone software for intended hearing aid users to select, configure and save hearing aid settings, within the limited range permitted by the fitting software. The app also enables and empowers intended hearing aid users to connect and communicate with hearing care professionals for remote hearing aid adjustments.
Intended patient population: This device is intended for patients with unilateral and bilateral, mild to profound hearing loss from 17 years of age. The Tinnitus feature is intended for patients with chronic tinnitus from 18 years of age.
Intended user: Person with hearing loss using a compatible device.
Indications: Please note, indications are not derived from the app, but from the compatible hearing aids. General clinical indications for the use of hearing aids and Tinnitus feature are:
· Presence of a hearing loss > Uni- or bilateral > Conductive, sensorineural or mixed > Mild to profound
· Presence of a chronic tinnitus (only applicable for devices which provide the Tinnitus feature)

Contraindications: Please note, contraindications are not derived from the app, but from the compatible hearing aids. General clinical contraindications for the use of hearing aids and Tinnitus feature are:
· Hearing loss is not in the fitting range of the hearing aid (i.e. gain, frequency response)
· Acute tinnitus · Deformity of the ear (i.e. closed ear canal; absence
of the auricle) · Neural hearing loss (retro-cochlear pathologies such
as absent/non-viable auditory nerve)
The primary criteria for the referral of a patient for a medical or other specialist opinion and / or treatment are as follows:
· Visible congenital or traumatic deformity of the ear; · History of active drainage from the ear in the
previous 90 days; · History of sudden or rapidly progressive hearing loss
in one or both ears within the previous 90 days; · Acute or chronic dizziness; · Audiometric air-bone gap equal to or greater than
15 dB at 500 Hz, 1000 Hz and 2000 Hz; · Visible evidence of significant cerumen accumula-
tion or a foreign body in the ear canal; · Pain or discomfort in the ear;

· Abnormal appearance of the eardrum and ear canal such as: > Inflammation of the external auditory canal, > Perforated eardrum; > Other abnormalities which the hearing care professional believes are of medical concern
The hearing care professional may decide that referral is not appropriate or in the best interests of the patient when the following applies:
· When there is sufficient evidence that the condition has been fully investigated by a medical specialist and any possible treatment has been provided;
· The condition has not worsened or changed significantly since the previous investigation and / or treatment
· If the patient has given their informed and competent decision not to accept advice to seek a medical opinion, it is permissible to proceed to recommend appropriate hearing aid systems subject to the following considerations: > The recommendation will not have any adverse effects on the patients’ health or general wellbeing; > The records confirm that all necessary considerations about the patient´s best interests have been made
If legally required, the patient has signed a disclaimer to confirm that the referral advice has not been 23 accepted and that it is an informed decision.

Important safety information

Please read the relevant safety information on the following pages before using your app.

Clinical benefit: The app benefits intended users by providing the possibility to adjust and save hearing aid settings to individual needs, within the range permitted by the initial fitting. The app provides a convenient way for intended users to communicate and connect with hearing care professionals for remote hearing aid adjustments.
Side effects: Please note, side effects are not derived from the app, but from the compatible hearing aids. Physiological side-effects of hearing aids like tinnitus, dizziness, wax build up, too much pressure, sweating or moisture, blisters, itching and/or rashes, plugged or fullness and their consequences like headache and/ or ear pain, may be resolved or reduced by your hearing care professional. Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by acoustic trauma.

Limitations of use: The app usage is limited to the capabilities of the compatible device/devices.
Any serious incident that has occurred in relation to the app, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following:
a. the death of a patient, user or other person b. the temporary or permanent serious deterioration of
a patient’s, user’s or other person’s state of health c. a serious public health threat
To report an unexpected operation or event, please contact the manufacturer or a representative.

24

Important safety information

Please read the relevant safety information on the following pages before using your app.

The user guide for all app versions in all applicable languages in electronic form is accessible via web page. To access user guides, follow the process:
· Click on https://www.phonak.com/en-int/globallocations and choose the country of interest
· Go to “Support” (English) or its equivalent in the respective language
· Go to “User Guides” (English) or its equivalent in the respective language
· Go to “Apps” (English) or its equivalent in the respective language
· Choose “myPhonak app”
Alternatively, the current version of the myPhonak user guide can be accessed directly from the app by navigating to the Support section and then tapping on the card named “User Guide”. The user guide will then open in an external browser window.

Security notice Patient data is private data and its protection is important: · Make sure the smartphones are up-to-date with the
latest Operating System security updates. Enable automatic updating. · Make sure your installed app version is up-to-date · Only use genuine Sonova apps from official stores with your hearing aids. · Only install reputable apps from official stores · Make sure you use strong passwords and keep credentials secret · Lock phone with PIN and/or biometric (e.g. fingerprint, face) and set the phone to lock automatically after several minutes of inactivity. · Make sure the installed apps only have permissions they need · Avoid creating a Bluetooth pairing with your hearing aids in a public area. This is due to the risk of unwanted interference from a 3rd party. We recommend to do this Bluetooth pairing at home. · DO NOT use a jailbroken or rooted phone Make sure to keep data safe at all times. Please be aware that this listing is not exhaustive. · When transferring data through unsafe channels, either send anonymous data or encrypt it. · Protect your smartphone data backups not only from data loss but also from theft. · Remove all data from a smartphone which is no longer used by you or will be disposed.

Software maintenance: We are constantly monitoring feedbacks from the market. If you experience any issues with the latest app version, please contact your local manufacturer representative and/or provide feedback in the Appstore or Google Play Store. Changing settings, e.g. decreasing volume or increasing noise canceler, may lead to dangers such as incoming traffic no longer being heard.
25

Compliance information
Europe: Declaration of Conformity Hereby Sonova AG declares that this product meets the requirements of the Medical Devices Regulation (EU) 2017/745.

Symbol explanation

This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide.
Important information for handling and product safety.

With the CE symbol, Sonova AG confirms that this product meets the requirements of the Medical Devices Regulation (EU) 2017/745. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned regulation.
Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union.
Indicates that the device is a medical device.

Name, address, date

Combined symbol “medical device manufacturer” and “date of manufacture” as defined in in EU Regulation (EU) 2017/745.

An indication that electronic instructions for use are available. Instructions can be obtained on the www.phonak.com/myphonakapp website

Indicates the manufacturer’s catalogue number so that the medical device can be identified.

26

Sonova AG · Laubisrütistrasse 28 CH-8712 Stäfa · Switzerland
Sonova Deutschland GmbH Max-Eyth-Str. 20 70736 Fellbach-Oeffingen · Germany
Australian sponsor: Sonova Australia Pty Ltd 12 Inglewood Place, Norwest NSW 2153 · Australia
V7.00/2024-07/ZT © 2021-2024 Sonova AG All rights reserved
This user guide is applicable for myPhonak 6.8.0 and later subversions of myPhonak 6 app. For prior version of the app user guide please contact your local representative or consult the web site. To obtain a free paper copy of the instructions of use, please contact your local Sonova representative. A copy will be sent within 7 days.

References

• Phonak Support Community

Read User Manual Online (PDF format)

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