Blackmagic Design 12G Audio Monitor Instruction Manual

: August 26, 2024
: Blackmagic design

Table of Contents

Blackmagic Design 12G Audio Monitor
Product Information
Product Usage Instructions
Getting Started
Using Blackmagic Audio Monitor
Audio Monitor Setup
Developer Information
Help
Regulatory Notices
Safety Information
Warranty
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Blackmagic Design 12G Audio Monitor

Product Information

Specifications:

Model: Blackmagic Audio Monitor 12G
Supported Audio Equipment: SDI signals (SD, HD, 2K, Ultra HD), digital AES/EBU audio, analog audio
Audio Connectors: XLR, RCA, 1/4 TRS headphone jack
Video Outputs: HDMI, SDI loop output

Product Usage Instructions

Plugging in Audio:
Connect your audio equipment to the appropriate connectors based on the type of audio signal you want to monitor.
Selecting your Audio Source:
After plugging into your audio equipment, press the INPUT button on the control panel to select your desired audio source. The audio level meter LEDs will indicate the presence of audio.
Connecting Video Outputs:
If you need video monitoring as well, use the HDMI output or SDI loop output to connect to video equipment. This allows you to monitor video with embedded audio on a larger screen or other video devices.

FAQ:

Q: What types of audio equipment are supported by the Blackmagic Audio Monitor?
A: The Blackmagic Audio Monitor supports a wide range of audio equipment including SDI signals, digital AES/EBU audio, and analog audio from various sources.
Q: How do I know if my audio input is working?
A: When you select your audio source using the INPUT button, the audio level meter LEDs will illuminate, indicating the presence of audio and allowing you to easily confirm that your input is working.

Welcome
Thank you for purchasing a Blackmagic Audio Monitor for your production needs!

We hope you share our dream for the television industry to become a truly creative industry by allowing anyone to have access to the highest quality video equipment. Audio monitoring is crucial for any video production workflow, whether it’s broadcast, post-production, or live production. Blackmagic Audio Monitor gives you all the features of professional audio monitors in a compact rack mount design. You can connect to virtually all types of audio equipment for high-quality monitoring. The original Blackmagic Audio Monitor supports 6G-SDI for connecting Ultra HD video up to 30 frames per second. Blackmagic Audio Monitor 12G supports 12G-SDI for connecting Ultra HD video up to 60 frames per second plus level A and B 3G-SDI video signal inputs. Additionally, Blackmagic Audio Monitor 12G G3 supports up to 12G-SDI via SMPTE 2110 IP video using 10G Ethernet.

This instruction manual contains all the information you need to start using your Blackmagic Audio Monitor.

Please check the support page on our website at www.blackmagicdesign.com for the latest version of this manual and updates to your Blackmagic Audio Monitor’s internal software. Keeping your internal software up to date will always ensure you get all the latest features. When downloading software, please register with your information so we can keep you updated when new software is released. We are constantly working on new features and improvements, so we would love to hear from you!

Getting Started

Introducing Blackmagic Audio Monitor

Blackmagic Audio Monitor and Blackmagic Audio Monitor 12G are single-rack real-time audio monitoring solutions that can be used with a variety of video and audio sources in live, post-production, and broadcast environments.

Blackmagic Audio Monitor connects to SD/HD/3G/6G-SDI, digital AES/EBU, and analog audio equipment to ensure outputs have the correct audio levels. The 12G model supports 12G-SDI so you can connect Ultra HD video up to 60 frames per second. Left and right channel LED level meters let you see where your audio is peaking and the built-in LCD shows your SDI video input’s most important information such as input connection type, video format, frame rate, audio channels, and volume level.

You can monitor up to 16 channels of embedded SDI audio, or use XLR connectors for balanced analog and AES/EBU digital audio. There are also RCA connectors so you can plug in consumer equipment such as HiFi systems and iPods. Your Blackmagic Audio Monitor includes two high-quality internal full-range speakers and two sub-woofers that give you a wide range of frequencies for clear and deep sound reproduction, or you can connect a headset for confident sound monitoring which is great if you are in a noisy environment!

Plugging in Audio

Blackmagic Audio Monitor supports virtually all types of audio equipment! If you want to connect SDI signals in SD, HD, 2K or even Ultra HD, you can plug in via the SDI input using a standard BNC connector. The 12G model supports level A and B 3G-SDI video signal inputs.

Plug in using XLR connectors if you want to monitor digital AES/EBU audio from equipment including disk recorders and digital audio consoles, or from analog equipment such as audio mixers or Betacam SP decks. Analog audio from consumer equipment such as VCRs and DVD players can be connected using standard RCA connectors. You can also connect headphones via the 1/4” TRS headphone jack when you need to listen to your audio privately without disturbing others.

10G Ethernet
USB-C
HDMI 4K Out
12G-SDI in and 12G-SDI out
XLR IN for AES/EBU
XLR IN for analog audio
RCA stereo IN for consumer audio connections

Selecting your Audio Source

After plugging in your audio equipment to Blackmagic Audio Monitor, all you need to do is select your connection by pressing the INPUT button on the control panel. When your input is selected and audio is present, you’ll notice the audio level meter LEDs illuminated. The audio level meter consists of 2 rows of colored LEDs and is brightly lit so you can easily confirm your audio input is working.
The INPUT button lets you cycle through your audio connections and you can see them on the color LCD with information including input type, audio channels, and volume level. That’s all you need to do to monitor audio with Blackmagic Audio Monitor.

Connecting Video Outputs

If you need video as well as audio monitoring, Blackmagic Audio Monitor’s video outputs let you monitor video with audio on a large screen, or connect to more video equipment.
The HDMI output and SDI loop output can be used to monitor video and embedded audio. You can connect to SD, HD, 2K, and even Ultra HD capture devices such as DeckLink 4K Extreme with a single SDI cable. Connect video with embedded audio to recording decks such as HyperDeck Studio via SD/HD-SDI or the latest Ultra HD displays and projectors via HDMI.
The Blackmagic Audio Monitor 12G G3 can also convert ST2110 inputs to HDMI and 12G-SDI as both outputs will follow the SDI or 2110 inputs depending on which one is selected via the front panel’s input button.

The selection buttons allow you to choose which input you wish to monitor, isolate left and right stereo channels, move up or down through available audio channels, and mute the speakers or headphones.

Using Blackmagic Audio Monitor

Blackmagic Audio Monitor’s control panel provides fast access to critical functions and status.

LCD
The built in color LCD features a text overlay that displays important status information, such as your selected input, the video format if SDI is connected, selected audio channels, and the volume level for your speakers or headphones. The LCD will also display any incoming SDI video signal. If there is no SDI video detected, a music icon will be displayed.

The following information is displayed for each selected input:

SDI Input
SDI, video format, selected audio channels.

10G Ethernet 2110 Input
SMPTE-2110 IP video including SMPTE-2110-30 audio support.
Balanced AES/EBU XLR input
AES/EBU selected audio channels.
Balanced XLR analog inputs
Analog, selected audio channels.
Unbalanced RCA analog inputs
HiFi selected audio channels.

Audio Level Meters

Blackmagic Audio Monitor’s level meters feature two banks of green, orange, and red LEDs that show the strength of your audio levels. If all LEDs are lit, your audio levels are too high and are clipping.
The behavior of the audio level meters will change depending on which meter type setting you have selected in the Audio Monitor Setup utility. If you are using VU metering, adjust the output levels on your audio equipment so the meter peaks at the 0dB indicator on the control panel. This maximizes the signal-to-noise ratio and ensures your audio is at the highest quality. If your audio peaks beyond the 0dB indicator there is a high risk of sound distortion.
Please refer to the ‘Audio Monitor Setup’ section for information on installing Blackmagic Audio Monitor Setup and setting the level meter types.

Control Panel Buttons

Solo Left and Solo Right
These buttons let you isolate left and right channel audio so you can listen for any potential audio problems in each channel independently.

To monitor left channel audio:

Press the ‘solo left’ button. The button will become backlit green and your audio will play through the left speaker only.
Press ‘solo left’ again to return to stereo audio monitoring.

To monitor the right channel audio repeat the steps by pressing ‘solo right’ instead.

Channel Up and Channel Down

These buttons let you cycle through the embedded audio channels in your SDI connection. For 3G-SDI, this includes up to 16 channels or 8 pairs. Press the channel ‘up’ and ‘down’ buttons to move up or down through the embedded SDI audio channels.
Blackmagic Audio Monitor 12G supports 12G-SDI which includes up to 64 channels of audio, or 32 pairs of channels. Press and hold the arrow up or down buttons to quickly scroll through them.

Input

Repeatedly pressing the INPUT button cycles through the SDI, AES/EBU, SMPTE 2110, analog, and HiFi inputs so you can select which video and audio equipment you wish to monitor.
The selected audio input can be listened to via the built-in speakers, plus you can monitor the audio on CH 1 & 2 of the HDMI output.

NOTE
The HDMI output will display black video when the analog, AES/EBU, or HiFi inputs are selected. The SDI Loop output always outputs the video and audio connected to the SDI input.

Mute
This button mutes Blackmagic Audio Monitor’s control panel speakers and headphones. Muting the audio will not affect your audio input and will only affect the speakers and headphones output. Pressing the MUTE button again will restore audio to the control panel speakers or headphones. Alternatively, increasing the volume will also restore audio.

Volume
This knob adjusts the volume for the speakers or headphones independently. Volume level is displayed on the built-in LCD. When headphones are connected, Blackmagic Audio Monitor’s speakers will mute, and audio is outputted via headphones. Volume can easily be adjusted up or down by turning the volume knob clockwise or counterclockwise.

Audio Monitor Setup

Blackmagic Audio Monitor Setup

The Blackmagic Audio Monitor Setup utility is used to set your desired audio level meter type, plus update the internal software on your Blackmagic Audio Monitor.
When the original Blackmagic Audio Monitor is connected to a computer via USB, you can change the configure settings and update the internal software using the setup utility. On Blackmagic Audio Monitor 12G G3, you can also update the unit and change settings via USB or Ethernet.

To install Audio Monitor Setup:

From a web browser navigate to www.blackmagicdesign.com/support and download the latest Blackmagic Audio Monitor drivers.
When the file has finished downloading, double-click the ‘Install Audio Monitor’ icon to run the installer. Follow the prompts to the end and press ‘install’ to install the software.
Once the software is installed, navigate to the ‘Blackmagic Audio Monitor’ folder in your applications or programs folder and double click ‘Audio Monitor Setup’.

Audio Tab
Click on the audio tab to reveal the audio delay and level monitoring settings.

Audio Delay
Add an audio delay to the HDMI and SDI loop-out connections by adjusting the slider. You can adjust the delay in frames or time in milliseconds.

Audio Level Meters
You can select from VU, PPM or loudness meter types with EBU and BBC measurement scales. While the VU meter has now become standardized, PPM and loudness meters provide scaling systems and measurements for perceived loudness. The following table shows the supported audio level meters and measurement scale combinations.

Meter Type| Scale Type| Measurement Scale| How to Use
---|---|---|---
SEEN| –| -45 to +3| Printed on unit
PPM| EBU| -12 to +12| Stick-on label
PPM| BBC| 1 to 7| Stick-on label
Loudness| EBU +9| -18 to +9| Stick-on label
Loudness| EBU +18| -36 to +18| Stick-on label
Loudness| Full Scale +9| -41 to -14| Stick-on label
Loudness| Full Scale +18| -59 to -5| Stick-on label

VU
This meter averages out short peaks and troughs in your audio signal. It’s mostly used to monitor peaks in a signal, however, because of its averaging capability, it can also be used to monitor the perceived loudness of your audio.

PPM
This meter displays a “peak hold” feature that momentarily holds the signal peaks, and a slow fall back so you can easily see where your audio is peaking.

Loudness

This meter displays the subjective quality of loudness in your audio signal. Today’s broadcast standards include loudness metering for consistent audio loudness levels.
The VU and PPM meters feature a selectable reference level of -18dB or -20dB so you can monitor your audio to follow different international broadcasting standards.
Your Blackmagic Audio Monitor’s LED reference behavior will change with each selected meter type. Stick-on labels with accurate dB reference scales are provided with your Blackmagic Audio Monitor to help you easily identify where your audio is peaking. To apply the stick on labels, simply peel and stick the desired scale in between the colored LED meters and over the current VU scale markings.
Two labels are provided for each audio level meter type and measurement scale. Label sheets are also available from your local Blackmagic Design support office.

Setup Tab
The setup tab lists the software version number and contains your Blackmagic Audio Monitor’s network settings. You can also label your unit with a custom name. Naming the unit helps you quickly locate it when connected remotely. The setup tab also contains the network settings for the audio monitor.

To name your Blackmagic Audio Monitor 12G:

Click on the ‘setup’ tab.
Click the ‘name’ text box and enter a new label.
Click ‘save’ at the bottom right of the utility screen.

Network Settings

Accessing your Blackmagic Audio Monitor 12G over a network is the easiest way to manage multiple units. You can do this using the Blackmagic Audio Monitor Setup. By default, your Blackmagic Audio Monitor 12G is configured to DHCP so it will automatically acquire a network address, making it easy to immediately select it from the setup utility home screen.
If you are having trouble finding a Blackmagic Audio Monitor 12G on your network, or you have previously set it to use a static address incompatible with your current network, you may need to change its network settings locally. You can do this via USB.

Allow Utility Administration
Blackmagic Audio Monitor Setup can be accessed when your audio monitor is connected via the network or USB. To prevent users from having access via the network, select USB only.

Reset
Select ‘factory reset’ to restore your Audio Monitor 12G to factory settings.

2110 Tab
Blackmagic Audio Monitor 12G G3 includes a tab for configuring SMPTE 2110 IP streams along with settings for the PTP grandmaster.

2110 Receiver

If you are mapping audio sources only, tick the checkbox to show audio sources only.
To route the stream you want to receive click on the magnifying glass to the right of the receiver field. This will open a window showing all available sources listed with the IP node and source label for the streams. Highlight a stream and click the select button. The window will close and the stream label will appear in the receiver field. You should now see the incoming source on the audio monitor LCD display.

PTP Clock Settings
The PTP settings let you configure the settings for the PTP grandmaster.

When connecting the Blackmagic Audio Monitor 12G G3 to a 10G network switch with a PTP grandmaster, the audio monitor needs to be set to follow mode to prevent a timing conflict. If you have connected the audio monitor to another 2110 IP unit such as a Blackmagic 2110 IP 3x3G Converter, set one to be the follower by ticking the checkbox

Domain Number
Enter the domain number to match that of the PTP grandmaster. This is commonly 127 but can be changed by entering a different domain number in the field.
Master
The master address field displays the MAC address of the PTP grandmaster. This is either a separate Grandmaster device or another Blackmagic 2110 IP unit.
PTP Lock
The PTP lock field will acknowledge when the audio monitor is locked to a PTP clock via Ethernet.
Priority
Priority 1 and 2 settings let you set the preferred PTP grandmaster available when there is more than one PTP grandmaster on the network. The lower the number suggests the higher priority.
Announce Interval and Timeout
The announce interval and timeout fields need to match the specifications of the PTP grandmaster which transmits sync messages typically every two seconds or 2000 ms. To change the frequency of the message use the menu to select at different times. The ranges available for announce interval and announce timeout will depend on your PTP grandmaster.

Updating the Internal Software

Connect your Blackmagic Audio Monitor to your computer via USB or Ethernet.
Open Blackmagic Audio Monitor Setup.
Click the configuration icon and the utility will inform you if an update is required.
If an update is required, click the ‘update’ button and allow the software installation to complete.
Click the ‘close’ button when the update is finished.

Developer Information

Blackmagic Audio Monitor 12G Ethernet Protocol v1.4

The Blackmagic Audio Monitor 12G Ethernet Protocol is a text-based protocol that gives you the freedom to build your custom control solutions for your Blackmagic Audio Monitor 12G. For example, you can create your own software application or web interface to control your Blackmagic Audio Monitor 12G via Ethernet from your computer.
The first step is to connect your Blackmagic Audio Monitor 12G to your computer via Ethernet. You can do this by connecting to the same network your computer is connected to, or you can connect Blackmagic Audio Monitor 12G directly to your computer.

NOTE
If Blackmagic Audio Monitor 12G is connected directly to your computer, set your computer to a manual static IP address. Set the first three blocks of numbers in the IP address to match your Blackmagic Audio Monitor 12G and set the subnet mask to 255.255.255.0. You can leave the gateway or router setting blank as it will not be used in a direct connection between your computer and Blackmagic Audio Monitor 12G.

If your network settings are set correctly, you can now open the Terminal application on Mac, or enable Telnet command line utilities on Windows and enter Blackmagic Audio Monitor 12G Ethernet Protocol commands. These commands can be programmed into your application and triggered by related items on a custom user interface of your design.

We have a Mac:

Open the Terminal application which is located in the applications > utilities folder.
Type in “NC” and a space followed by the IP address of your Audio Monitor 12G another space and “9996” which is the Audio Monitor Ethernet Protocol port number. For example type: nc 192.168.1.154 9996. The Protocol preamble will appear.

The Blackmagic Audio Monitor 12G sends information in blocks which each have an identifying header in all-caps, followed by a full colon. A block spans multiple lines and is terminated by a blank line.
Each line in the protocol is terminated by a new line character. Upon connection, the Blackmagic Audio Monitor 12G sends a complete dump of the state of the device. After the initial status dump, status updates are sent every time the Blackmagic Audio Monitor 12G status changes. To be resilient to future protocol changes, clients should ignore blocks they do not recognize, up to the trailing blank line. Within existing blocks, clients should ignore lines they do not recognize.

Legend

↵line feed or carriage return
…and so on

Version 1.0 of the Blackmagic Audio Monitor 12G Ethernet Protocol was released with Blackmagic Audio Monitor 12G 3.0 software.

Protocol Preamble
The first block sent by the Blackmagic Audio Monitor 12G is always the protocol preamble:

PROTOCOL PREAMBLE:
Version: 1.4

The version field indicates the protocol version. When the protocol is changed in a compatible way, the minor version number will be updated. If incompatible changes are made, the major version number will be updated.

Device Information
The next block contains general information about the connected Blackmagic Audio Monitor 12G device. If a device is connected, the Blackmagic Audio Monitor 12G will report the attributes of the Blackmagic Audio Monitor 12G:

Only the label can be modified.

The response will be

ACK:

AUDIO MONITOR DEVICE:
Label: My new name

The next block will show the network settings which can only be changed via the Blackmagic Audio Monitor Setup utility when connected over USB. This is for information only.

The next block is the meter type.

AUDIO METER:
Meter Mode: VU (-20dBFS Ref)

This can be changed to VU (-20dBFS Ref), VU (-18dBFS Ref), PPM EBU (-20dBFS Ref), PPM EBU (-18dBFS Ref), PPM BBC (-20dBFS Ref), PPM BBC (-18dBFS Ref), Loudness (EBU +9 scale) or Loudness (EBU +18 scale)

The response will be

ACK:
AUDIO METER:
Meter Mode: Loudness (EBU +18 scale)

The next block is the input type.

AUDIO INPUT:
Routing: Speaker Stereo SDI Stereo 1-2

This can be changed to SDI Stereo 3-4, SDI Stereo 5-6, SDI Stereo 7-8, SDI Stereo 9-10, SDI Stereo 11-12, SDI Stereo 13-14, SDI Stereo 15-16, XLR AES/EBU Stereo 1-2, XLR Analog Stereo or RCA Stereo

The response will be

ACK:
AUDIO INPUT:
Routing: Speaker Stereo XLR AES/EBU Stereo 1-2

The next block is the ST2110 state. This indicates the SDI output level.

ST2110:
SDI Output Level: Auto

The next block is the audio output state. This indicates the current headphone and speaker volume settings as well as the state of the mute and solo buttons.

AUDIO OUTPUT:

Gain: Speaker Stereo 0
Gain: Headphone Stereo 0
Mute: false
Solo: Off
Audio delay in ms: 0
Audio delay in frames: 0
Audio delay unit selected: Milliseconds

The volume gain settings can be set between 0 and 255. Mute can be true or false and Solo can be Off, Left, or Right

The response will be

AUDIO OUTPUT:

Gain: Speaker Stereo 125
Solo: Right

Checking the Connection
While the connection to the Blackmagic Audio Monitor 12G is established, a client may send a special no-operation command to check that the Blackmagic Audio Monitor 12G is still responding:

If the Blackmagic Audio Monitor 12G is responding, it will respond with an ACK message as for any other recognized command.

Checking valid Protocol Commands
While the connection to the Blackmagic Audio Monitor 12G is established, a client may send a special HELP command to obtain a list of supported Telnet commands:

Help

Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and check the latest support material available for your Blackmagic Audio Monitor.

Blackmagic Design Online Support Pages
The latest manual, software, and support notes can be found at the Blackmagic Design support center at www.blackmagicdesign.com/support.

Blackmagic Design Forum
The Blackmagic Design forum on our website is a helpful resource you can visit for more information and creative ideas. This can also be a faster way of getting help as there may already be answers you can find from other experienced users and Blackmagic Design staff which will keep you moving forward. You can visit the forum at https://forum.blackmagicdesign.com

Contacting Blackmagic Design Support
If you can’t find the help you need in our support material or on the forum, please use the “Send us an email” button on the support page to email a support request. Alternatively, click on the “Find your local support team” button on the support page and call your nearest Blackmagic Design support office.

Checking the Software Version Currently Installed
To check which version of Blackmagic Audio Monitor Setup is installed on your computer, open the About Blackmagic Audio Monitor Setup window.

On Mac OS, open Blackmagic Audio Monitor Setup from the Applications folder.
Select About Blackmagic Audio Monitor Setup from the application menu to reveal the version number.
On Windows 10, open Blackmagic Audio Monitor Setup from the Blackmagic Audio Monitor
Set up a tile on your Start page. Click on the Help menu and select About Blackmagic Audio Monitor Setup to reveal the version number.

How to Get the Latest Software Updates
After checking the version of the Blackmagic Audio Monitor Setup installed on your computer, please visit the Blackmagic Design support center at www.blackmagicdesign.com/support to check for the latest updates. While it is usually a good idea to run the latest updates, it is wise to avoid updating any software if you are in the middle of an important project.

Regulatory Notices

Disposal of Waste of Electrical and Electronic Equipment Within the European Union.

The symbol on the product indicates that this equipment must not be disposed of with other waste materials. In order to dispose of your waste equipment, it must be handed over to a designated collection point for recycling. The separate collection and recycling of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city recycling office or the dealer from whom you purchased the product.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this product in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

MSIP-REM-BMD-AudioMonitor

R-R-BMD-201812001
R-R-BMD-20240212004

ISED Canada Statement

This device complies with Canadian standards for Class A digital apparatus.
Any modifications or use of this product outside its intended use could void compliance to these standards.
Connection to HDMI interfaces must be made with high-quality shielded HDMI cables.
This equipment has been tested for compliance with the intended use in a commercial environment. If the equipment is used in a domestic environment, it may cause radio interference.

Safety Information

For protection against electric shock, the equipment must be connected to a main socket outlet with a protective earth connection. In case of doubt contact a qualified electrician.
To reduce the risk of electric shock, do not expose this equipment to dripping or splashing.
The product is suitable for use in tropical locations with an ambient temperature of up to 40oC. Ensure that adequate ventilation is provided around the product and that it is not restricted.
When rack mounting, ensure that the ventilation is not restricted by adjacent equipment.
No operator serviceable parts inside the product. Refer servicing to your local Blackmagic Design service center.
- Use only at altitudes not more than 2000m above sea level.

State of California statement
This product can expose you to chemicals such as trace amounts of polybrominated biphenyls within plastic parts, which is known to the state of California to cause cancer and birth defects or other reproductive harm.

For more information go to www.P65Warnings.ca.gov.

European Office
Blackmagic Design B.V, Amsterdam Sloterdijk Teleport Towers Office 2.17, Kingsfordweg 151, Amsterdam, 1043GR.

Warranty

12-Month Limited Warranty
Blackmagic Design warrants that this product will be free from defects in materials and workmanship for 12 months from the date of purchase. If a product proves to be defective during this warranty period, Blackmagic Design, at its option, either will repair the defective product without charge for parts and labor or will provide a replacement in exchange for the defective product.

To obtain service under this warranty, you the Customer, must notify Blackmagic Design of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service. The Customer shall be responsible for packaging and shipping the defective product to a designated service center nominated by Blackmagic Design, with shipping charges pre-paid. The customer shall be responsible for paying all shipping charges, insurance, duties, taxes, and any other charges for products returned to us for any reason.

This warranty shall not apply to any defect, failure, or damage caused by improper use or improper or inadequate maintenance and care. Blackmagic Design shall not be obligated to furnish service under this warranty: a) to repair damage resulting from attempts by personnel other than Blackmagic Design representatives to install, repair, or service the product, b) to repair damage resulting from improper use or connection to incompatible equipment, c) to repair any damage or malfunction caused by the use of non-Blackmagic Design parts or supplies, or d) to service a product that has been modified or integrated with other products when the effect of such a modification or integration increases the time or difficulty of servicing the product.

THIS WARRANTY IS GIVEN BY BLACKMAGIC DESIGN IN PLACE OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. BLACKMAGIC DESIGN AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BLACKMAGIC DESIGN’S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE WHOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER BLACKMAGIC DESIGN OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. BLACKMAGIC DESIGN IS NOT LIABLE FOR ANY ILLEGAL USE OF EQUIPMENT BY CUSTOMER. BLACKMAGIC IS NOT LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF THIS PRODUCT. USER OPERATES THIS PRODUCT AT OWN RISK.

© Copyright 2024 Blackmagic Design. All rights reserved. ‘Blackmagic Design’, ‘DeckLink’, ‘HDLink’, ‘Workgroup Videohub’, ‘Multibridge Pro’, ‘Multibridge Extreme’, ‘Intensity’, and ‘Leading the creative video revolution’ are registered trademarks in the US and other countries. All other company and product names may be trademarks of their respective companies with which they are associated.