SAM4S HCUBE-102D Desktop POS Printer Instruction Manual

SAM4S HCUBE-102D Desktop POS Printer

Product Specifications

• Model: HCUBE-102D
• Printer Type: Thermal receipt printer with auto-cutter
• Connectivity: Serial, USB, Serial Interface, Cash drawer, Ethernet interfaces
• Operating System Compatibility: WINDOWS Vista/7/8/10/11
• Features: Low noise, High printing speed, Easy paper loading, Cash drawer interface, User convenient maintenance

FAQ

• Q: Can I use this printer with a Mac operating system?
  • A: No, the printer drivers are available only for WINDOWS Vista/7/8/10/11 operating systems.

Safety Information

Caution

Read the following carefully before handling the printer:

Safety Warnings

Warning: The print head will become very hot during printing; do not touch the print head and other components during or after printing.
Warning: Do not touch the print head and connector in case static electricity causes damage to the print head.

Cautions

1. The steps described in the manual should be strictly followed in the process of troubleshooting;
2. Do not unplug the communication cable, replace the print head and maintain the printer without power off the printer.
3. Handle the printing head or other electronic components in the process, pay attention to prevent static electricity.
4. The time interval between the power off and on of the printer must not be less than 20 seconds;
5. The printer must not print in a paperless state, otherwise it will seriously damage the platen and print head;
6. In cases where the printing effect meets the requirements of using, it is recommended that the user set a low level of printing concentration as far as possible to improve the service life of the print head;

Product Features

Introduction

HCUBE-102D is a thermal receipt printer with auto-cutter, featured by high printing quality, high printing speed, high stability, etc. It can be used in commercial POS system, catering industry and some occasions which need real- time field receipts printing.
HCUBE-102D can connect to other equipment through serial, USB, Serial Interface, cash drawer and Ethernet interfaces. And the printer drivers are available for the WINDOWS
Vista/7/8/10/11 operating system.

Main Features

1. Low noise
2. High printing speed
3. Easy paper loading
4. Cash drawer interface
5. User convenient maintenance

Main Components Disassembling and Assembling

Cautions during operation:

1. When printer is working, do not disassemble any component of it and do not loosen any screws.
2. When disassembling components, carefully check whether the connectors are damaged or not.
3. Handle the printing head or other electronic components in the process, pay attention to prevent static electricity.
4. Do not let screws or other components into inner of printer during disassembling.
5. Avoid printer mechanism being damaged when assembling and disassembling. Maintenance tool: Cross screw driver, normal screwdriver, cutting pliers.
   • Auxiliary materials: Lubricating grease, alcohol, rayon balls.

Printer Disassembling

Disassemble the Lower Shell Unit of Printer

Disassemble the Cutter Cover, Top Cover & Main Holder

Disassemble the Main Board

| Unplug all cables on the main board, remove 4 screws from the main board with a cross screwdriver, and remove the main board.

Disassemble the Gear & Motor

Remove the screws from gear cover plate with a cross screwdriver, so the gear cover plate and the gear are separated. Remove the two screws from the motor, so the motor is separated.

Disassemble TPH

the pick are separated.
****| 2. Remove the TPH upward.

Disassemble the Cover Opening Button, Springs & Head-up Sensor Switch

Press the cover opening button, so the button and the spring are separated from the main holder; Remove the screw of the head-up sensor switch, so the switch is separated.

Assemble the printer

It’s only necessary to assemble in the opposite order of disassembling.

Notes:

1. When assembling the paper container unit, it should correspond to the corresponding slot of the lower cover. It is recommended to take photos as a reference before disassembling the printer.
2. When assembling the paper container, the top cover open angle should be less than the maximum.
3. After assembling, it means that the assembly is correct when the top cover can be opened and closed normally.

Control Board Connection diagram

Sensors, buttons, and motors are connected to the main control panel via a connector or adapter board. Refer to the Dashboard Component Connection diagram below:

Troubleshooting

If there are troubles, you can refer to this chapter for appropriate processing. If you still can’t troubleshoot, contact your agent or manufacturer.

The printer doesn’t work

LED is not on, printer is not working

| Printer has no power| Connect to the power supply
AC/DC power adapter is broken| Replace power adapter
Printer is not on| Turn on the printer
Circuit board is damaged| Contact with the dealer

LED Indicator and Beeper Alarm

Error LED and paper LED are always on and beeper alarms

| ****

Printer cover is open

| ****

Close the printer cover

Paper end

| ****

Reload the roll paper

Error LED blinks and beeper alarms

| Thermal print head is overheated| Turn the printer off and resume when it cools
Over-voltage| Print with specified voltage
Low-voltage| Print with specified voltage
Cutter jam| Restart the printer. ( Or refer to 6.5 )

Troubles Occur During Printing

Problem Description

| ****

Probable Reason

| ****

Solution

---|---|---

Blurred printing or spot

| Incorrect roll paper loading| Check if the roll paper is loaded
Unqualified roll paper| Use recommended thermal roll paper
Dirty thermal head or print

roller

| Clean the thermal head or print roller
Low print density| Increase the print density level

Paper is not feeding normally

| ****

Paper is jammed

| ****

Open the printer cover, check the paper path and remove jammed paper

Vertical print words are missing

| Dirty thermal head or print

roller

| Clean the thermal head or print roller
Thermal head is damaged| Contact with your dealer for assistance

Problems Emerge During the Paper Cutting

Problem Description| ****

Probable Reason

| ****

Solution

---|---|---

Cutter jam, the movable cutter cannot go back

| Cutter abrasion, insufficient cutting| ****

Replace the cutter

Worm gear and worm wheel abrasion| ****

Replace the worm gear and worm wheel

Motor is burnt| Replace the motor

Paper scraps

| ****

Clean the paper scraps on the transmission system

Insufficient cutting

| Cutter edge abrasion, paper is too thick| ****

Replace the cutter

Paper jam

| Thermal printer head is over heated| ****

Reduce the density of printing

Driving too fast

| Reduce the printer speed to the limit of thermal printer head

Wrong paper feeding position

| ****

Put the paper parallel with the paper mount and insert into the space between platen roller and the thermal printer head.

Note: about the density setting, please refer to chapter 8 of User Manual.

Troubleshooting For Cutter Jam

1. When cutter jam occurs, do not press the cover open button to avoid damaging the blade.
2. Fix the printer by one hand and press either side of the convex bars by the other hand. Push up and open the front cover.
3. Please rotate the gear until the blade returns to its normal position, as shown in Figure 2.

Printer Exploded Drawing

Exploded Drawing

Printer Components List

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