KitchenAid KES6403 Automatic Espresso Machine User Guide

SEMI AUTOMATIC
ESPRESSO **MAKER
KES6403, KES6503
PRODUCT GUIDE W11669083A**

PARTS AND FEATURES

1. Drip Tray

2. Drip Tray Plate

3. Empty Drip Tray Indicator

4. Group Head

5. Cup Warmer

6. Water Tank Lid

7. Water Tank Handle

8. Water Tank (Capacity: 1.4 Liters)

9. Steam Wand Release Button

10. Steam Wand

11. Main Power on/off Switch

12. Portafilter (58 mm)

13. Mode Button
    • Espresso
    • Steam
    • Hot Water

14. Dose Button
    • 1 (1 Shot)
    • 2 (2 Shots)

15. Clean Cycle Button

16. Start/Cancel Button

17. Coffee Scoop

18. Milk Pitcher

19. Tamper

20. Single Wall
    • 1 shot

21. Single Wall
    • 2 shots

22. Double Wall
    • 1 shot

23. Double Wall
    • 2 shots

PRODUCT SAFETY

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” These words mean:
DANGER
You can be killed or seriously injured if you don’t immediately follow instructions.
WARNING
You can be killed or seriously injured if you don’t follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be followed, including the following:

1. Read all instructions.
2. Do not touch hot surfaces. Use handles or knobs.
3. This appliance is not intended for use by children or by persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge. Close supervision is necessary when any appliance is used near children. Children should be supervised to ensure that they do not play with the appliance.
4. To protect against fire, electric shock, and personal injury do not immerse cord, plugs, or appliance in water or other liquids.
5. Unplug from outlet when not in use and before cleaning.
6. Do not operate any appliance with a damaged cord or plug, or after the appliance malfunctions, or is dropped or damaged in any manner. Return appliance to the nearest Authorized Service Facility for examination, repair, or electrical or mechanical adjustment.
7. The use of accessories/attachments not recommended or sold by the KitchenAid may cause fire, electric shock, or injury to persons.
8. Do not use the appliance outdoors.
9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
10. Do not place on or near a hot gas or electric burner, or in a heated oven.
11. Allow the appliance to cool completely before putting on or taking off parts, and before cleaning the appliance.
12. Always turn the appliance off (O), then plug cord into the wall outlet. To disconnect, turn the appliance off, then remove plug from wall outlet.
13. Do not clean the appliance with abrasive cleaners, steel wool, or other abrasive materials.
14. Use extreme caution when using hot steam.
15. Do not use appliance for other than intended use.
16. Irritation to skin or eyes can occur if they come into contact with the descaling solution. Avoid skin and eye contact. Rinse off descaling solution with clean water. Obtain medical advice after eye contact.
17. Damage to delicate surfaces can occur after contact with the descaling solution. Remove any splashes immediately.
18. WARNING: To avoid the risk of injury, do not open the brew chamber during the brew process.

SAVE THESE INSTRUCTIONS
This product is designed for household use only.

| WARNING
---|---
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.

GETTING STARTED

First, clean all parts and accessories (See “Care and Cleaning” section).
Place the Espresso Machine on a dry, flat, level surface such as a countertop or table.

1. Fill the Water Tank with fresh water (maximum 47 oz / 1.4 L). Replace the Water Tank Lid.
2. Insert the Steam Wand until you hear a click. IMPORTANT: Distilled water or mineral water can damage the Espresso Machine. Do not use either to brew espresso.
   | WARNING
   ---|---
   Electrical Shock Hazard
   Plug into a grounded 3 prong outlet.
   Do not remove ground prong.
   Do not use an adapter.
   Do not use an extension cord.
   Failure to follow these instructions can result in death, fire, or electrical shock.
3. Plug into a grounded 3 prong outlet. Press the Main Power Switch to “on (I)”.
4. The machine automatically pumps water into the heater and starts heating. When lights stop blinking, the Espresso Machine is ready for use.
5. To rinse the Group Head, place a container under the Group Head. Toggle the Mode Button to select Espresso. Toggle Dose Button to “1” and press button. The machine will flush water through the Group Head and automatically stop when the cycle is complete.
6. To rinse the Steam Wand, direct the Steam Wand towards the Drip Tray or into a cup.
   Then, toggle the Mode Button to select Hot Water and press button to start. Allow water to flow for 3 to 5 seconds then, press button to stop.

PRODUCT USAGE

BREWING ESPRESSO

1. Select desired filter basket (see Basket selection chart). Press the Filter basket into the Portafilter until it clicks into place.
2. Fill the Filter basket with fine Espresso coffee grounds (see Basket selection chart for dosing recommendations). BASKET SELECTION CHART
   BASKET TYPE| SHOT| DOSE (GRAM)| USE FOR
   ---|---|---|---
   | | 10 – 12| Freshly ground whole bean coffee
   | | 18 – 20| Freshly ground whole bean coffee
   | | 10 – 12| Pre-ground coffee
   | | 18 – 20| Pre-ground coffee
3. Tap the Portafilter to level the ground coffee bed and rest on a flat surface. Use the Tamper to tamp down the ground coffee. Sweep excess coffee grinds from the rim.
4. Position the Portafilter under the Group Head with the handle align to unlock. Raise the Portafilter into the Group Head and twist to the right side to lock.
5. Toggle the Mode Button to select Espresso. Toggle the Dose Button to select desired number of shots 1 (~ 1 oz) or 2 (~ 2 oz)
6. Press button to run selected Espresso cycle.

NOTE: Do not remove the Portafilter when brewing.
TIP: Shot duration should be between 20-30 seconds for 1 and 2 shot selections.

• If less than 20 seconds: decrease grind size and/or increase tamp pressure.
• If more than 30 seconds: increase grind size and/or reduce tamp pressure.

USING THE STEAM MODE FOR MILK

1. Toggle the Mode Button to select Steam. The machine will automatically start heating, indicated by the flashing Steam light. The Steam light will go solid when machine is ready for steaming.

2. Fill the Milk Pitcher with desired amount of cold milk. TIP: Fill to bottom of the pour spout.

3. Angle the Steam Wand towards the Drip Tray or into a cup. Press button to start.
   Once water turns to steam, press button to stop.

4. Adjust the Steam Wand to desirable position. Submerge the tip of the Steam Wand just below the surface of milk in the Milk Pitcher.

5. Press button to initiate the steam. Froth until desired level of foam and temperature is reached. To stop the steam, press button again. To avoid splattering, wait until the steam stops before removing the Steam Wand from the milk.

USING HOT WATER FEATURE

The Steam Wand can also dispense hot water which is great for an americano, tea, hot chocolate, etc. You can also use hot water to pre-heat cups.

1. Toggle the Mode Button to select Hot Water. Place a cup under the Steam Wand.
2. Press Dose Button to select the volume of water 1 (~ 4 oz) or 2 (~ 6 oz). Press button to start water cycle. Water flows out from the Steam Wand.

NOTE: You can pause the cycle by pressing button to stop the flow of water before the cycle complete.

PROGRAMING FUNCTION

The Espresso Machine is equipped with programing functionality. Any customized settings will be saved even in the event power is lost to the machine.
PROGRAMING THE ESPRESSO AND HOT WATER AMOUNT

1. To change pre-programed Espresso Volume for 1 or 2: Toggle the Mode Button to select Espresso. Select the dose you desire to program (1 or 2). Press and hold button until desired Espresso amount is reached in your cup. While programing your selected dose, the Dose and the Button lights will blink. Lights will stop blinking when programing is complete.
2. To change pre-programed Water Volume for 1 or 2: Toggle the Mode Button to select
   Hot Water. Select the dose you desire to program (1 or 2). Press and hold button until desired water amount is reached in your cup. While programing your selected dose,the Dose and the Button light will blink. Lights will stop blinking when programing is complete.

TIP: To restore all factory settings, press and hold Dose Button for 3 seconds. Changing the factory default Espresso or water volumes may impact the intended performance of the machine.

PROGRAMING THE WATER TEMPERATURE AND WATER HARDNESS

1. To change pre-programed Water Temperature: Toggle the Mode Button to select Espresso, press and hold for 3 seconds. The indicator lights will show the default factory setting or previous saved setting (use “Indicator Light Chart” for reference). Toggle the Mode Button between Low-Mid-High to select desired temperature. To save your selection, press button or wait for 10 seconds.
2. To change pre-programed Water Hardness: Toggle the Mode Button to Water, Press and hold for 3 seconds. The indicator lights will show the default factory setting or previous saved setting (use “Indicator Light Chart” for reference). Toggle the Mode Button between Low-Mid-High to select desired water hardness. To save your selection, press button or wait for 10 seconds.

INDICATOR LIGHT CHART

WATER TEMPERATURE OR WATER HARDNESS| | |
---|---|---|---
Low| | |
Medium| | |
High| | | ****

NOTE: Water Hardness – Low: 0 to 60 ppm
Medium: 60 to 120 ppm
High: more than 120 ppm
TIP: To restore all factory settings, press and hold Dose Button for 3 seconds. All indicator lights will blink indicating that all settings are restored.

CARE AND CLEANING

For best results, regularly clean the Espresso Machine and its accessories.
IMPORTANT: Unplug the Espresso Machine before cleaning. Allow the appliance to cool completely before putting on or taking off parts, and before cleaning the appliance.
NOTE: Do not use abrasive cleansers or scouring pads when cleaning the Espresso Machine, parts, or accessories. Do not immerse the Espresso Machine or cord in water or other liquids.

1. When the Drip Tray indicator rises and becomes visible above the surface of the Drip Tray Plate, empty the Drip Tray and rinse with warm water.
2. Wipe the Espresso Machine housing and Group Head with a clean soft damp cloth.
3. Wash the Drip Tray, Portafilter, Filter baskets, Milk Pitcher, and Drip Tray Plate in warm, soapy water and rinse with clean water. Dry with a soft cloth.
4. Clean the Steam Wand after every use. Toggle the Mode button to select Water. Position the Steam Wand over Drip Tray or into a cup. Press button, wait 3 to 5 seconds.
   Press button to stop. Wipe down Steam Wand exterior with a soft damp cloth.

NOTE: To remove the Steam Wand press the Steam Wand Release Button.

DESCALING THE ESPRESSO MACHINE

The descaling program enables simple and effective descaling of your Espresso Machine.
Descale the Espresso Machine regularly, but a minimum whenever the “Clean indicator is blinking. The frequency of descaling depends on the hardness of the water in your region.
Therefore, it is important to program the Espresso Machine according to the water hardness level of your location.
NOTE: The descaling process runs in 4 phases, takes approximately 10 minutes and must be completed before next use. At any time during the descaling program you can pause the cycle by pressing button. And, resume too by pressing button.
IMPORTANT: Only use descaling solution intended for Espresso Machines.

SET UP OF GROUP HEAD DESCALING

1. Fill 8.5 oz water and 4.25 oz descaling solution inside the Water Tank. NOTE: The clean cycle is designed to run as per the above mentioned water and descaling solution volumes. The cycle cannot be completed with any less volume than mentioned above.

2. Phase 1: Place a container (~ 17 oz) on the Drip Tray below the Group Head. Press the Clean Cycle button for 3 seconds or until clean light is solid. Then, press button to start first phase of decalcification cycle. Start/Cancel will blink fast after the first will blink fast after the first phase is complete. Empty the container.

3. Phase 2: Place the container (~ 17 oz) below the Steam Wand. Then, press button.
   Start/Cancel and Water Mode lights will blink fast after the second phase is complete. Empty the container.

4. Phase 3: Place the container (~ 17 oz) below the Steam Wand. Empty, rinse and refill the Water Tank with fresh water to Max fill line. Replace the Water Tank. Press button.
   Start/Cancel will blink fast after the third phase is complete. Empty the container.

5. Phase 4: Place the container (~ 17 oz) on the Drip Tray below Group Head. Then, press button. Clean light and button light will blink fast after the fourth and final phase is complete. Empty the container. Press button to complete the Clean Cycle.
   Machine will go back into heating mode.

WINTER STORAGE CARE

IMPORTNT: To avoid damage, use and store your Espresso Machine where it will not freeze.
Because some water remains inside the unit, freezing can damage the product. If storing or moving during freezing weather, purge your Espresso Machine.
To purge the Espresso Machine, ensure Steam Wand is attached and Water Tank is at least half full.

1. Place a cup under the Steam Wand nozzle.

2. Turn the Espresso Machine “on (I)”, toggle the Mode Button to Steam. Press button. Once steam exits the Steam Wand for approximately 10 seconds, remove Water
   Tank and allow remaining water in the machine to exit through the Steam Wand.

3. Purging cycle will be complete once Espresso Machine stops and the Water mode will blink.

4. Turn the Main Power on/off (I/O) button to off. Empty and re-install Water Tank. Then, unplug the Espresso Machine.

TROUBLESHOOTING

| WARNING
---|---
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
PROBLEM| SOLUTION
---|---
Espresso Machine will not start| Check if the Espresso Machine is securely plugged into a grounded 3 prong outlet.
Check to see if the Main power on/off switch is turned on.
startEspresso Machine will not| If you have a circuit breaker box, then make sure the circuit is closed.
Espresso flows slowly or only drips| Coffee is ground too finely. Use slightly coarser grind.
Coffee tamped too hard. Use slightly lighter tamp between 15-20 kg or 30-40 lb of force.
Filter basket can be blocked. Use a pin to unblock the hole(s).
Machine might need to be descaled. Refer to the “Descaling the Espresso Machine” section.
Espresso flows too quickly| Coffee is ground too coarsely. Use slightly finer grind.
Not sufficient coffee in the filter basket. Increase dose of coffee. Refer to the “Basket selection chart” section.
Coffee tamped too softly. Use slightly firmer tamp between 15-20 kg or 30-40 lb of force.
Espresso flows over the edge of the Portafilter| Portafilter is not inserted in the Group Head properly. Ensure the Portafilter is completely inserted and rotated until the handle is aligned to the lock icon.
There are coffee grounds around the rim of the filter basket. Swipe excess coffee to ensure proper seal in the Group Head.
Too much coffee in the filter basket. Use lower dose of coffee. Refer to the “Basket selection chart” section.
producing hot water/ steamSteam Wand is not| Operating temperature has not been reached. Allow the machine to reach to the operating temperature.
Steam/hot water flows slowly from Steam Wand| Steam Wand is partially blocked. Remove Steam Wand from Espresso Machine. Soak in cleaning solution and use a pin to clear out the hole and rinse with clear water.
Machine might need to be descaled. Refer to the “Descaling the Espresso Machine” section.
No Crema is being produced| Coffee is ground too coarsely. Use slightly finer grind.
Coffee tamped too softly. Use slightly firmer tamp between 15-20 kg or 30-40 lb of force.
Single wall filter basket might have been used with pre- ground coffee. Please see the “Basket selection chart” section.
KKnocking/pumping sound occurs during espresso, steam, or hot water cycle| The Espresso Machine is going through a normal operation, therefore no action is required.
water cycleAll Mode/Dose lights are blinking| Machine is in protection mode to avoid the pump from over heating. Turn off the machine for 7.5 minutes.
Dose lights are blinkingThe Steam light and all| Machine is in the protection mode to avoid from overheating. Turn off the machine for 10 minutes.
Water light continuously blinks| Ensure water is in the Water tank and ensure Water Tank is properly assembled.
Steam Wand is blocked. Remove it from Espresso Machine and thoroughly clean it.
Coffee puck is too dense, adjust to larger grind size. If using a Double wall basket, then clean exit hole with a pin.
All lights are blinking at the same time| Turn off the Espresso Machine and unplug for approximately 10 minutes. Then, plug back in and restart the machine. If problem persist call service.
All lights are continuously on| If the problem occurs again, unplug the machine for approx, 5 minutes, plug back in and restart the machine and then run 1 complete clean cycle.
If the problem is not due to one of the above items| See the “Arranging for Service” chapter in the “Warranty and service” section. Do not return the Espresso Machine to the retailer as they do not provide service.

LIMITED WARRANTY AND SERVICE

KITCHENAID® PRODUCT WARRANTY FOR THE 50 UNITED STATES, THE DISTRICT OF COLUMBIA, PUERTO RICO, AND CANADA
This limited warranty extends to the original purchaser and any succeeding owner for the product operated in the 50 United States, the District of Columbia, Puerto Rico, and Canada.
Length of Warranty: One Year Limited Warranty from date of delivery.

1. KitchenAid Will Pay for Your Choice of:Hassle-Free Replacement of your product. See the “Arranging for Service” section in this warranty for details on how to arrange for service, or call the Customer eXperience Center toll-free at 1-800-541-6390.
   OR
   The replacement parts and repair labor costs to correct defects in materials and workmanship that existed at the time this product was purchased. Service will be provided by an Authorized KitchenAid Service Center.

2. KitchenAid Will Not Pay for (What is Not Covered By This Limited Warranty):
   a) Commercial, non-residential, or multiple family use or use inconsistent with product instructions and manuals.
   b) Defects or damage resulting from accident, alteration, misuse, abuse, fire flood, or acts of God.
   c) Any shipping or handling costs to deliver your product to an Authorized Service Center.
   d) Replacement parts or repair labor costs for the product operated outside the 50 United States, District of Columbia, Puerto Rico, and Canada.
   e) Damages, defects, or repairs caused by unauthorized servicers or use of non-genuine or third-party parts; however, use of unauthorized service providers or non-genuine or third-party parts will not void this warranty.
   f) Cosmetic damage (e.g., scratches, dents, chips, and other damage to finishes), unless damage results from defects in materials and workmanship and is reported to KitchenAid within 30 days from date of delivery.
   g) Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments (e.g., high salt concentrations, high moisture or humidity or exposure to chemicals).
   h) Products with original, factory-installed model/serial numbers removed, altered or not easily determined.
   i) Incidental or consequential damages resulting from product failure.
   j) Consumable parts or accessories.

3. DISCLAIMER OF IMPLIED WARRANTIES
   Implied warranties, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose, are limited to ten years or the shortest period allowed by law. Some states and provinces do not allow limitations on the  duration of implied warranties of merchantability or fitness, so this limitation may not apply to you.

4. HOW STATE LAW APPLIES
   This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province. Some states and provinces, such as California, do not allow for limitations on the date your warranty coverage begins, so this limitation may not apply to you.

HASSLE-FREE REPLACEMENT WARRANTY – 50 UNITED STATES, DISTRICT OF COLUMBIA, AND PUERTO RICO
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your product should fail within the first year of ownership due to defects in materials or workmanship, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your original product returned to us. Your replacement unit will also be covered by our one year limited warranty.
If your product should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at 1-800-541-6390 Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address (no P.O. Box numbers, please).
When you receive your replacement product, use the carton, packing materials, and prepaid shipping label to pack up your original product and send it back to KitchenAid.
HASSLE-FREE REPLACEMENT WARRANTY – CANADA
We’re so confident the quality of our products meets the exacting standards of the KitchenAid brand that, if your product should fail within the first year of ownership due to defects in materials or workmanship, we will replace your product with an identical or comparable replacement. Your replacement unit will also be covered by our one year limited warranty.
If your product should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at 1-800-807-6777
Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address.
When you receive your replacement product, use the carton, packing materials, and prepaid shipping label to pack up your original product and send it back to KitchenAid.
ARRANGING FOR SERVICE AFTER THE WARRANTY EXPIRES, OR ORDERING ACCESSORIES AND REPLACEMENT PARTS
In the United States and Puerto Rico:
For service information, or to order accessories or replacement parts, call toll-free at 1-800-541-6390 or write to:
Customer eXperience Center, KitchenAid Small Appliances, P.O. Box 218, St. Joseph, MI 49085-0218
Outside the United States and Puerto Rico:
Consult your local KitchenAid dealer or the store where you purchased the product for information on how to obtain service.
For service information in Canada:
Call toll-free 1-800-807-6777.
For service information in Mexico:
Call toll-free 01-800-0022-767.

DISCOVER MORE. DÉCOUVREZ PLUS. DESCUBRA
MÁS. KITCHENAID.COM/QUICKSTART
PRODUCT QUESTIONS OR RETURNS
QUESTIONS SUR LE PRODUIT OU LES RETOURS
PREGUNTAS SOBRE EL PRODUCTO O
DEVOLUCIÓNES USA: 1.800.541.6390 | KitchenAid.com
CANADA: 1.800.807.6777 | KitchenAid.ca
MEXICO: KitchenAid.com.mx
LATIN AMERICA: KitchenAid-Latam.com
®/™ ©2024 KitchenAid. All rights reserved.
Used under license in Canada.
W11669083A

References

• KitchenAid Latam
• Premium Major & Small Kitchen Appliances | KitchenAid
• Batidoras, cafeteras y más | KitchenAid México

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