KitchenAid KES6404 Semi-Automatic Espresso Machine Owner’s Manual

October 27, 2023
KitchenAid

KitchenAid KES6404 Semi-Automatic Espresso Machine
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KitchenAid KES6404 Semi-Automatic Espresso Machine

KitchenAid KES6404 SemiAutomatic Espresso Machine
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PARTS AND FEATURES

KitchenAid KES6404 Semi-Automatic Espresso Machine 01
KitchenAid KES6404 Semi-Automatic Espresso Machine 02

  1. Water tank (Capacity: 47 ounces)

  2. Water tank handle

  3. Water tank lid

  4. Cup warmer

  5. Drip tray plate

  6. Drip tray

  7. Main power On/Off switch

  8. Steam wand

  9. Steam wand release button

  10.  Portafilter (58 mm)

  11. Mode button : Espresso
    : Steam
    : Hot Water

  12.  Dose button : 1 (1 shot) : 2 (2 shot)

  13. Clean cycle button

  14.  Start/Cancel button

  15. Empty drip tray indicator 16 Group head

MILK FROTHER ATTACHMENTKitchenAid KES6404 Semi-Automatic Espresso Machine
03

  1. Storage container
  2. Milk dispenser tube
  3. Function knob
  4. Steam port
  5. Froth level adjustment knob
  6. Brush
  7. Milk tank lid
  8. Milk hose
  9. Milk tank
  10.  Milk hose connector
  11. Milk hose clip
  12. Hot water function
  13. Hot milk function
  14. Froth milk function
PRODUCT SAFETY

Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

  • This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING” These words mean:

DANGER
You can be killed or seriously injured if you don’t immediately follow instructions.
WARNING
You can be killed or seriously injured if you don’t follow instructions. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed

IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be followed, including the following:

  1.  Read all instructions.
  2.  Do not touch hot surfaces. Use handles or knobs.
  3. Close supervision is necessary when any appliance is used by or near children.
  4.  To protect against fire, electric shock, and personal injury do not immerse cord, plugs, or appliance in water or other liquids.
  5. Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts, and before cleaning.
  6. Do not operate any appliance with a damaged cord or plug, or after the appliance malfunctions, or is dropped or damaged in any manner. Return appliance to the nearest Authorized Service Facility for examination, repair, or electrical or mechanical adjustment.
  7. The use of accessory attachments not recommended by the appliance manufacturer may result in fire, electric shock, or personal injury.
  8. Do not use the appliance outdoors.
  9. Do not let cord hang over edge of table or counter, or touch hot surfaces.
  10.  Do not place on or near a hot gas or electric burner, or in a heated oven.
  11.  Always turn the appliance off, then plug cord into the wall outlet. To disconnect, turn the appliance off, then remove plug from wall outlet.
  12. Do not clean the Espresso Machine or Milk Frother Attachment with abrasive cleaners, steel wool, or other abrasive materials.
  13. Use extreme caution when using hot steam.
  14.  Do not use appliance for other than intended use.
  15. Irritation to skin or eyes can occur if they come into contact with the descaling solution. Avoid skin and eye contact. Rinse off descaling solution with clean water. Obtain medical advice after eye contact.
  16.  Damage to delicate surfaces can occur after contact with the descaling solution. Remove any splashes immediately.
  17. WARNING: To avoid the risk of injury, do not open the brew chamber during the brew process.
  18. Turn the Espresso Machine OFF (and detach the Milk Frother Attachment from the Espresso Machine) before cleaning. Make sure the steam/water flow stops completely before disassembling.
  19. This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience or knowledge, unless they are closely supervised and instructed concerning use of the appliance by a person responsible for their safety. Close supervision is necessary when any appliance is used by or near children. Children should be supervised to ensure that they do not play with the appliance.

SAVE THESE INSTRUCTIONS
This product is designed for household use only.

ELECTRICAL REQUIREMENTS

WARNING
Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

  • Voltage: 120 V~
  • Frequency: 60 Hz
  • Wattage: 1460 W

NOTE:
If the plug does not fit in the outlet, contact a qualified electrician or service person. Do not modify the plug in any way. Do not use an adapter.
Do not use an extension cord. If the power supply cord is too short, have a qualified electrician or service person to install an outlet near the appliance. The cord should be arranged so that it will not drape over the countertop or tabletop where it can be pulled on by children or tripped over unintentionally.

GETTING STARTED

First, clean all parts and accessories (See “Care and Cleaning” section). Place the Espresso Machine on a dry, flat, level surface such as a countertop or table.
KitchenAid KES6404 Semi-Automatic Espresso Machine 04
KitchenAid KES6404 Semi-Automatic Espresso Machine
05IMPORTANT:
Distilled water or mineral water can damage the Espresso Machine. Do not use either to brew espresso.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.KitchenAid KES6404 Semi-
Automatic Espresso Machine 06
KitchenAid KES6404 Semi-Automatic Espresso Machine 07
KitchenAid KES6404 Semi-Automatic Espresso Machine 08To rinse the Group head, place a container under the Group head. Toggle the Mode button to select Espresso. Toggle Dose button to 1 and press button. The machine will flush water through the Group head and automatically stop when the cycle is complete.
KitchenAid KES6404 Semi-Automatic Espresso Machine 09To rinse the Steam wand, direct the Steam wand towards the Drip tray or into a cup. Then, toggle the Mode button to select Hot Water and press button to start. Allow water to flow for 3 to 5 seconds then, press button to stop.

PRODUCT USAGE

KitchenAid KES6404 Semi-Automatic Espresso Machine 10Select desired Filter basket (see Basket selection chart). Press the Filter basket into the Portafilter until it clicks into place. KitchenAid KES6404 Semi-Automatic Espresso Machine 11Fill the Filter basket with fine Espresso coffee grounds (see Basket selection chart for dosing recommendations).
BASKET SELECTION CHART

Basket type Shot Dose (gram) Use for
Single wall 1 shot 10 – 12 Freshly ground whole bean coffee
Single wall 2 shot 18 – 20 Freshly ground whole bean coffee
Double wall    __ 1 shot 10 – 12 Pre-ground coffee
Double wall 2 shot 18 – 20 Pre-ground coffee

KitchenAid KES6404 Semi-Automatic Espresso Machine 12Tap the Portafilter to level the ground coffee bed and rest on a flat surface. Use the Tamper to tamp down the ground coffee. Sweep excess coffee grinds from the rim. KitchenAid KES6404 Semi-Automatic Espresso
Machine 13Position the Portafilter under the Group head with the handle align to unlock. Raise the Portafilter into the Group head and twist to the right side to lock.KitchenAid KES6404 Semi-
Automatic Espresso Machine 14Toggle the Mode button to select Espresso. Toggle the Dose button to select desired number of shots 1 (~ 1 ounce) or 2 (~ 2 ounces). KitchenAid KES6404 Semi-Automatic
Espresso Machine 15Press button to run selected Espresso  cycle.
NOTE:
Do not remove the Portafilter when brewing.
TIP: Shot duration should be between 20-30 seconds for 1 and 2 shot selections.

  • If less than 20 seconds: decrease grind size and/or increase tamp pressure.
  • If more than 30 seconds: increase grind size and/or reduce tamp pressure.

USING THE STEAM MODE FOR MILKKitchenAid KES6404 Semi-Automatic Espresso
Machine 16 Toggle the Mode button to select Steam. The machine will automatically start heating, indicated by the flashing Steam light. The Steam light will go solid when machine is ready for steaming. KitchenAid KES6404 Semi-Automatic Espresso Machine
17Fill the Milk pitcher with desired amount of cold milk.
TIP: Fill to bottom of the pour spout.KitchenAid KES6404 Semi-Automatic
Espresso Machine 18Angle the Steam wand towards the Drip tray or into a cup. Press button to start. Once water turns to steam, press button to stop.KitchenAid KES6404 Semi-Automatic
Espresso Machine 19Adjust the Steam wand to desirable position. Submerge the tip of the Steam wand just below the surface of milk in the Milk pitcher.KitchenAid KES6404 Semi-Automatic
Espresso Machine 20Press button to initiate the steam. Froth until desired level of foam and temperature is reached. To stop the steam, press button again. To avoid splattering, wait until the steam stops before removing the Steam wand from the milk.
USING HOT WATER FEATURE
The Steam wand can also dispense hot water which is great for an americano, tea, hot chocolate, etc. You can also use hot water to pre-heat cups.KitchenAid KES6404 Semi-Automatic Espresso Machine
21Toggle the Mode button to select Water. Place a cup under the Steam wand. KitchenAid KES6404 Semi-Automatic Espresso
Machine 22Press Dose button to select the volume of water 1 (~ 4 ounces) or 2 (~ 6 ounces). Press button to start water cycle. Water flows out from the Steam wand.
NOTE:
You can pause the cycle by pressing  button to stop the flow of water  before the cycle complete.

PROGRAMING FUNCTION

The Espresso Machine is equipped with programing functionality. Any customized settings will be saved even in the event power is lost to the machine.
PROGRAMING THE ESPRESSO AND HOT WATER AMOUNTKitchenAid KES6404 Semi-
Automatic Espresso Machine 23 To change pre- programmed Espresso Volume for 1 or 2: Toggle the Mode button to select Espresso. Select the dose you desire to program (1 or 2). Press and hold button until desired espresso amount is reached in your cup. While programing your selected dose, the dose and the button lights will blink. Lights will stop blinking when programing is complete. KitchenAid KES6404 Semi-Automatic
Espresso Machine 24To change pre- programmed Water Volume for 1 or 2: Toggle the Mode button to select Water. Select the dose you desire to program (1 or 2). Press and hold button until desired water amount is reached in your cup. While programing your selected dose, the dose and the button light will blink. Lights will stop blinking when programing is complete.
TIP: To restore all factory settings, Press and Hold “Dose button” for 3 seconds. Changing the factory default Espresso or Water Volumes may impact the intended performance of the machine.
PROGRAMING THE WATER TEMPERATURE AND WATER HARDNESS
KitchenAid KES6404 Semi-Automatic Espresso Machine 25
To change pre-programmed Water Temperature: Toggle the Mode button to select Espresso, press and hold for 3 seconds. The indicator lights will show the default factory setting or previous saved setting (see Indicator light chart for reference). Toggle the Mode button between Low-Mid-High to select desired temperature. To save your selection, press  button or  wait for 10 seconds. KitchenAid KES6404 Semi-Automatic Espresso Machine
26To change pre-programmed Water Hardness: Toggle the Mode button to Water, Press and hold for 3 seconds. The indicator lights will show the default factory setting or previous saved setting (see Indicator light chart for reference). Toggle the Mode button between Low-Mid- High to select desired water hardness. To save your selection, press button or wait for 10 seconds.
INDICATOR LIGHT CHART

Water Temperature or Water Hardness| | |
---|---|---|---
Low| | |
Medium| | |
High| | |

NOTE:
Water Hardness – Low: 0 to 60 ppm
Medium: 60 to 120 ppm
High: more than 120 ppm
TIP: To restore all factory settings, Press and Hold “Dose button” for 3 seconds. All indicator lights will blink indicating that all settings are restored.

CARE AND CLEANING

For best results, regularly clean the Espresso Machine and accessories.
IMPORTANT: Unplug the Espresso Machine before cleaning. Allow the Espresso Machine and accessories to cool down.
NOTE: Do not use abrasive cleansers or scouring pads when cleaning the Espresso Machine, parts, or accessories. Do not immerse the Espresso Machine or cord in water or other liquids.

  1. When the Drip tray indicator rises and becomes visible above the surface of the Drip tray plate, empty the Drip tray and rinse with warm water.KitchenAid KES6404 Semi-Automatic Espresso Machine 27
  2. Wipe the Espresso Machine housing and Group head with a clean soft damp cloth.KitchenAid KES6404 Semi-Automatic Espresso Machine 28
  3. Wash the Drip tray, Portafilter, Filter baskets, Milk pitcher, and Drip tray plate in warm, soapy water and rinse with clean water. Dry with a soft cloth.KitchenAid KES6404 Semi-Automatic Espresso Machine 29
  4. Clean the Steam wand after every use. Toggle the Mode button to select Water. Position the Steam wand over Drip tray or into a cup. Press button, wait 3 to 5 seconds.
    Press button to stop. Wipe down Steam wand exterior with a soft damp cloth.KitchenAid KES6404 Semi-Automatic Espresso Machine
30

NOTE: To remove the Steam wand press the Steam wand release button.

DESCALING THE ESPRESSO MACHINE

The descaling program enables simple and effective descaling of your Espresso Machine. Descale the Espresso Machine regularly, but a minimum whenever the “Clean ( )” indicator is blinking. The frequency of descaling depends on the hardness of the water in your region. Therefore, it is important to program the Espresso Machine according to the water hardness level of your location.
NOTE: The descaling process runs in 4 phases, takes approximately 10 minutes and must be completed before next use. At any time during the descaling program you can pause the cycle by pressing button. And, resume too by pressing button.
IMPORTANT: Only use descaling solution intended for Espresso Machines.

SET UP OF GROUP HEAD DESCALING
  1. Fill 8.5 ounces water and 4.25 ounces descaling solution inside the Water tank.
    NOTE: The clean cycle is designed to run as per the above mentioned water and descaling solution volumes.
    The cycle cannot be completed with any less volume than mentioned above.KitchenAid KES6404 Semi-Automatic Espresso Machine
31

  2. Phase 1: Place a container (~ 17 ounces) on the Drip tray below the Group head. Press the Clean cycle ( ) button for 3 seconds or until Clean light is solid. Then, press button to start first phase of decalcification cycle. Start/Cancel ( ) will blink fast after the first phase is complete. Empty the container.KitchenAid KES6404 Semi-Automatic Espresso Machine 32

  3. Phase 2: Place the container (~ 17 ounces) below the Steam Wand. Then, press button. Start/Cancel ( ) and Water Mode lights will blink fast after the second phase is complete. Empty the container.KitchenAid KES6404 Semi-Automatic Espresso Machine 33

  4. Phase 3: Place the container (~ 17 ounces) below the Steam wand. Empty, rinse and refill the Water tank with fresh water to Max fill line. Replace the Water tank. Press button. Start/Cancel ( ) will blink fast after the third phase is complete. Empty the container.KitchenAid KES6404 Semi-Automatic Espresso Machine 34

  5. Phase 4: Place the container (~ 17 ounces) on the Drip tray below Group head. Then, press button. Clean light and button light will blink fast after the fourth and final phase is complete. Empty the container.
    Press button to complete the Clean  cycle. Machine will go back into heating mode.KitchenAid KES6404 Semi-Automatic Espresso Machine
35

WINTER STORAGE CARE

IMPORTANT: To avoid damage, use and store your Espresso Machine where it will not freeze. Because some water remains inside the unit, freezing can damage the product. If storing or moving during freezing weather, purge your Espresso Machine.
To purge the Espresso Machine, ensure Steam wand is attached and Water tank is at least half full.

  1. Place a cup under the Steam wand nozzle.
  2. Turn the Espresso Machine On, toggle the Mode button to Steam. Press button. Once  steam exits the Steam wand for approximately 10 seconds, remove Water tank and allow remaining water in the machine to exit through the Steam wand.
  3. Purging cycle will be complete once Espresso Machine stops and the Water mode will blink.
  4. Turn the Main power On/Off (-) button to Off. Empty and re-install Water tank. Then, unplug the Espresso Machine.

ASSEMBLING THE MILK FROTHER ATTACHMENT

Before first use, clean all parts and accessories.

  1. Assembling Milk dispenser: Remove the Storage container and insert the Milk dispenser tube. Then, replace the Storage container.
    Tip: Wet end of Milk dispenser tube with fresh water to aid in assembly.KitchenAid KES6404 Semi-Automatic Espresso Machine
36

  2. Remove the Milk tank lid. Insert the Milk hose connector in the Milk inlet hole. Firmly insert the Milk hose in the Milk hose connector. Immerse the Milk hose into the Milk tank.KitchenAid KES6404 Semi-Automatic Espresso Machine 37

  3. As desired, fill the Milk Tank (max. 17 oz) with the cold milk and replace the Milk tank lid.
    Also, you can directly immerse the Milk hose in any milk container or milk bottle.KitchenAid KES6404 Semi-Automatic Espresso Machine
38

  4. On the Espresso Machine, press the Steam wand release button to remove the Steam wand.
    Align Steam port to the machine, press together until you hear a click. Direct the Milk dispenser tube towards the cup.KitchenAid KES6404 Semi-Automatic
Espresso Machine 39

  5. Your Espresso Machine with the Milk Frother Attachment is now ready to use.KitchenAid KES6404 Semi-Automatic Espresso Machine 40

USING THE MILK FROTHER ATTACHMENT

FOR FROTH MILK
  1. Align the Function knob to Froth milk function. Rotate the Froth level adjustment knob to desired level.
    NOTE: For the Froth level adjustment knob, it is suggested to start with 90 Degrees rotation from the screwed down location.KitchenAid KES6404 Semi-
Automatic Espresso Machine 41

  2. Turn On the Espresso Machine and toggle the Mode button to select Steam. Toggle the Dose button to 1 or 2 (1 for less milk and 2 for more milk).KitchenAid KES6404 Semi-Automatic Espresso Machine 42

  3. Place the desired cup below the Portafilter and Milk dispenser. Press button on the Espresso Machine to start the cycle.KitchenAid KES6404 Semi-Automatic Espresso Machine 43

  4. Froth level can be adjusted throughout the automatic frothing cycle by rotating the Froth level adjustment knob.KitchenAid KES6404 Semi-Automatic Espresso Machine 44

FOR HOT MILK
  1. Align Function knob on Milk Frother Attachment to the Hot milk function.KitchenAid KES6404 Semi-Automatic Espresso Machine 45
  2. Turn On the Espresso Machine and toggle the Mode button to Steam. Toggle the Dose button mode to 1 or 2 (1 for less milk and 2 for more milk).KitchenAid KES6404 Semi-Automatic Espresso Machine 46
  3. Place the desired cup below the Portafilter and Milk dispenser.KitchenAid KES6404 Semi-Automatic Espresso Machine 47
  4. Press button on the Espresso Machine to start the cycle.KitchenAid KES6404 Semi-Automatic Espresso Machine 48
FOR HOT WATER
  1. Align the Function knob on the Milk Frother Attachment to the Hot water function.KitchenAid KES6404 Semi-Automatic Espresso Machine 49
  2. Turn On the Espresso Machine and toggle the Mode button to Water. Toggle the Dose button to 1 or 2 (1 for less water and 2 for more water).KitchenAid KES6404 Semi-Automatic Espresso Machine 50
  3. Place the desired cup below the Portafilter and Milk dispenser.KitchenAid KES6404 Semi-Automatic Espresso Machine 51
  4. Press button on the Espresso Machine to start the cycle.KitchenAid KES6404 Semi-Automatic Espresso Machine 52
PROGRAMMING FUNCTION

The Espresso Machine is equipped with programming functionality for customized milk and water doses (1 and 2).
NOTE: Milk Frother Attachment must be assembled to the Espresso Machine for any customized settings to be saved.

Beverage Select Function Select Dose Preparation
Foam or Milk Steam () 1 or 2 Press and hold  button on the Espresso Machine

until desired volume is dispensed into your cup.
Hot Water| Water ( )| 1 or 2

CARE AND CLEANING

CLEANING THE MILK FROTHER ATTACHMENT AFTER EVERY USE
  1. Remove the Milk tank and lid and store in a refrigerator.KitchenAid KES6404 Semi-Automatic Espresso Machine 53
  2. Wipe down the exterior of Milk hose with a damp soft cloth. Insert the Milk hose into a cup of clean water.KitchenAid KES6404 Semi-Automatic Espresso Machine 54
  3. Place a cup beneath the Milk dispenser. Repeat the last used cycle(s) to flush the system with the clean water.KitchenAid KES6404 Semi-Automatic Espresso Machine 55
  4. To store the Milk hose, bend the Milk hose and attach it into the Milk hose clip.KitchenAid KES6404 Semi-Automatic Espresso Machine 56
DEEP CLEANING THE MILK FROTHER ATTACHMENT
  1. Press the Steam wand release button on Espresso Machine to release Milk Frother Attachment.KitchenAid KES6404 Semi-Automatic Espresso Machine 57

  2. Remove the Milk tank and clean it with warm soapy water. Remove the Storage container.KitchenAid KES6404 Semi-Automatic Espresso Machine 58

  3. Remove the Milk hose and Hose connector.
    Remove the Froth level adjustment knob by unscrewing it counterclockwise. Pull out the Function knob.KitchenAid KES6404 Semi-Automatic Espresso Machine
59

  4. Remove the Decorative plate. Remove the Milk dispenser by pulling and twisting in a downward direction.
    Remove the Black rubber frother component by pushing down from the top and pulling from the bottom.KitchenAid KES6404 Semi-Automatic Espresso Machine
60

  5. Wash the Froth level adjustment knob, Function knob, Milk hose connector, Milk hose, Milk dispenser, and the Black rubber frother component in warm, soapy water or cleaning solution designed for milk frothers. Thoroughly rinse with clean water and dry with a soft cloth.KitchenAid KES6404 Semi-Automatic Espresso Machine 61 NOTE: Use the provided cleaning brush to reach any small areas for through cleaning.

REASSEMBLING THE MILK FROTHER ATTACHMENT

  1. Follow the steps of disassembly to assemble again. Press the Black rubber frother component into the main housing. Insert the Milk dispenser tube in place and push upward and rotate until it clicks.KitchenAid KES6404 Semi-Automatic Espresso Machine 62
  2. Replace the Decorative plate.
    Insert and rotate the Froth level adjustment knob in its place.
    Replace the Function knob in its place.KitchenAid KES6404 Semi-Automatic
Espresso Machine 63

TROUBLESHOOTING GUIDE

WARNING
Electrical Shock Hazard

  • Plug into a grounded 3 prong outlet.
  • Do not remove ground prong.
  • Do not use an adapter.
  • Do not use an extension cord.
  • Failure to follow these instructions can result in death, fire, or electrical shock.
Problem Solution
Espresso Machine will not start Check if the Espresso Machine is securely

plugged into a grounded 3 prong outlet.
Check to see if the Main power On/Off switch is turned on.
If you have a circuit breaker box, then make sure the circuit is closed.
Espresso flows slowly or only drips| Coffee is ground too finely. Use slightly coarser grind.
Coffee tamped too hard. Use slightly lighter tamp between 30-40 lb or 15-20 kg of force.
Filter basket can be blocked. Use a pin to unblock the hole(s).
Machine might need to be descaled. Refer to the “Descaling the Espresso Machine” section.
All Mode/Dose lights are blinking| Machine is in protection mode to avoid the pump from over heating. Turn Off the machine for 7.5 minutes.
Problem| Solution
---|---
Espresso flows too quickly| Coffee is ground too coarsely. Use slightly finer grind.
Not sufficient coffee in the filter basket. Increase dose of coffee. Refer to the “Basket selection chart” section.
Coffee tamped too softly. Use slightly firmer tamp between 30-40 lb or 15-20 kg of force.
Espresso flows over the edge of the Portafilter| Portafilter is not inserted in the Group head properly. Ensure the Portafilter is completely inserted and rotated until the handle is aligned to the lock icon.
There are coffee grounds around the rim of the filter basket. Swipe excess coffee to ensure proper seal in the Group head.
Too much coffee in the filter basket. Use lower dose of coffee. Refer to the “Basket selection chart” section.
Steam wand is not producing hot water/ steam| Operating temperature has not been reached. Allow the machine to reach to the operating temperature.


Steam/hot water flows slowly from Steam wand

| Steam wand is partially blocked. Remove Steam wand from Espresso Machine. Soak in cleaning solution and use a pin to clear out the hole and rinse with clear water.
Machine might need to be descaled. Refer to the “Descaling the Espresso Machine” section.



No Crema is being produced

| Coffee is ground too coarsely. Use slightly finer grind.
Coffee tamped too softly. Use slightly firmer tamp between 30-40 lb or 15-20 kg of force.
Single wall filter basket might have been used with pre-ground coffee. Please see the “Basket selection chart” section.
Knocking/pumping sound occurs during espresso, steam, or hot water cycle| The Espresso Machine is going through a normal operation, therefore no action is required.
The Steam light and all Dose lights are blinking| Machine is in the protection mode to avoid from overheating. Turn Off the machine for 10 minutes.
Water light continuously blinks| Ensure water is in the Water tank and ensure Water tank is properly assembled.
Steam wand is blocked. Remove it from Espresso Machine and thoroughly clean it.
Coffee puck is too dense, adjust to larger grind size. If using a Double wall basket, then clean exit hole with a pin.
All lights are blinking at the same time| Turn off the Espresso Machine and unplug for approximately 10 minutes. Then, plug back in and restart the machine. If problem persist call service.
All lights are continuously on| If the problem occurs again, unplug the machine for approx. 5 minutes, plug back in and restart the machine and then run 1 complete clean cycle.
If Steam and Hot water is not getting selected:| The Milk Frother Attachment may not be correctly attached in place. Please refer to the “Product Assembly” section.
If the problem is not due to one of the above items:| See the “Arranging for Service” chapter in the “Warranty and Service” section. Do not return the Espresso Machine to the retailer as they do not provide service.
If milk is not being dispensed:| The Milk hose and Milk hose connector may not be properly assembled. Please refer to the “Assembling the Milk Frother Attachment” section.

WARRANTY AND SERVICE

KITCHENAID® ESPRESSO MACHINE & MILK FROTHER ATTACHMENT WARRANTY FOR THE 50 UNITED STATES, THE DISTRICT OF COLUMBIA, PUERTO RICO, AND CANADA
This warranty extends to the purchaser and any succeeding owner for KitchenAid Espresso Machine & Milk Frother Attachment operated in the 50 United States, the District of Columbia, Puerto Rico, and Canada.

Length of Warranty: One Year Full Warranty from date of purchase.

KitchenAid Will Pay for Your Choice of:

| Hassle-Free Replacement of your Espresso Machine & Milk Frother Attachment.
See the next page for details on how to arrange for service, or call the Customer eXperience Center toll-free at 1-800-541-6390.
OR
The replacement parts and repair labor costs to correct defects in materials and workmanship.
Service must be provided by an Authorized KitchenAid Service Center.
KitchenAid Will Not Pay for:|

  • Repairs when your Espresso Machine & Milk Frother Attachment is used in other than normal single family home use.
  • Damage resulting from accident, alteration, misuse or abuse.
  • Any shipping or handling costs to deliver your Espresso Machine & Milk Frother Attachment to an Authorized Service Center.
  • Replacement parts or repair labor costs for Espresso Machine & Milk Frother Attachment operated outside the 50 United States, District of Columbia, Puerto Rico, and Canada.

We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your Espresso Machine & Milk Frother Attachment should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your original Espresso Machine & Milk Frother Attachment returned to us. Your replacement unit will also be covered by our one year limited warranty.
If your Espresso Machine & Milk Frother Attachment should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at
1-800-541-6390 Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address. (No P.O. Box numbers, please.)
When you receive your replacement Espresso Machine & Milk Frother Attachment, use the carton, packing materials, and prepaid shipping label to pack up your original Espresso Machine & Milk Frother Attachment and send it back to KitchenAid.

HASSLE-FREE REPLACEMENT WARRANTY – CANADA

We’re so confident the quality of our products meets the exacting standards of the KitchenAid brand that, if your Espresso Machine & Milk Frother Attachment should fail within the first year of ownership, we will replace your Espresso Machine & Milk Frother Attachment with an identical or comparable replacement. Your replacement unit will also be covered by our one year limited warranty.
If your Espresso Machine & Milk Frother Attachment should fail within the first year of ownership, simply call our toll-free Customer eXperience Center at 1-800-807-6777 Monday through Friday. Please have your original sales receipt available when you call. Proof of purchase will be required to initiate the claim. Give the consultant your complete shipping address.
When you receive your replacement Espresso Machine & Milk Frother Attachment, use the carton, packing materials, and prepaid shipping label to pack up your original Espresso Machine & Milk Frother Attachment and send it back to KitchenAid.

ARRANGING FOR SERVICE AFTER THE WARRANTY EXPIRES, OR ORDERING

ACCESSORIES AND REPLACEMENT PARTS

In the United States and Puerto Rico:
For service information, or to order accessories or replacement parts, call toll-free at 1-800-541-6390 or write to:
Customer eXperience Center, KitchenAid Small Appliances,
P.O. Box 218, St. Joseph, MI 49085-0218
Outside the United States and Puerto Rico:
Consult your local KitchenAid dealer or the store where you purchased the Espresso Machine & Milk Frother Attachment for information on how to obtain service.
For service information in Canada:
Call toll-free 1-800-807-6777.
For service information in Mexico:
Call toll-free 01-800-0022-767.

References

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