Haier Smart Air 2 Air Conditioning Installation Guide
- August 12, 2024
- Haier
Table of Contents
Haier Smart Air 2 Air Conditioning
Product Specifications
- Model: AC Wi-Fi
- Frequency: 2.4GHz
- Compatibility: iOS and Android devices
Product Usage Instructions
- Before starting the setup process, ensure mobile data is turned off on your smart device.
- Check for software updates on your device by navigating to Settings > General > Software Update.
- Update your device’s apps by following the steps for iOS or Android devices.
- If your router doesn’t have band steering enabled, switch from 5GHz to 2.4GHz manually for compatibility.
- Download the app related to the AC unit and press the plus symbol to start the pairing process.
- If a Wi-Fi dongle needs fitting, contact a professional to carry out the installation.
- Record the indoor unit model and proceed with turning on the wall control.
- Select your Wi-Fi network, enter the password, and proceed with the pairing process.
- Follow on-screen instructions to select city, and room, and complete the pairing process successfully.
- Upon successful pairing, you can control your AC unit using your smart device.
Frequently Asked Questions (FAQ)
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Where can I find the router password?
The router password is generally located on the bottom or the back of the router. -
How do I switch from 5GHz to 2.4GHz on my router?
Check your router settings to disable band steering or manually select the 2.4GHz frequency for compatibility. -
What should I do if I encounter issues during pairing?
Ensure that both devices are connected to the same Wi-Fi network and follow the pairing instructions carefully. -
Can I control multiple AC units with one smart device?
The app allows you to control multiple AC units individually if they are paired correctly. -
How can I contact support for further assistance?
For connection support, please contact 1300 729 918 or email haieraircon@fisherpaykel.com for inquiries.
Before you start
Make sure the lat est phone updates are installed and the latest Smartair2 app is installed. If the app has been installed for more than a few months, uninstall and reinstall the latest app as the security protocols often change with phone system updat es. Some older phones (!Phone 6 or older/ Android version 7 or older) may not accept the app.
For connection support please contact 1300 729 918
Connection Steps
- Set up and account on the app. Keep your password safe but it will be needed if the app is ever updated.
- Wall Controller Units -Turn off the mains power to the air conditioner (Isolation switch is usually near the outdoor unit). Leave for 2 to 3 mins then turn back on. Turn on the wall control, set to low fan, cooling at 30 degrees
- Start app and add an air conditioner, keep hitting the Next button until it says look for Wi-Fi in the phone settings.
- Go out of the app and into the phone settings and go to Wi-Fi.
- Search for WIFI routers till the A/C Wi-Fi appears (U-AC####)
- Add the Wi-Fi. Ignore the warning on the phone that says it has no internet
- Go back to the app and click Already Connected
- Add the home router Wi-Fi and password, then connect The router password is generally located on the bottom or the back of the router
- Apple phones – go back to the phone settings and check that the home router is connected, if not do connect it as fast as possible. Then go back to the Smart Air 2 app.
- It takes a minute or so to connect.
Steps
- Prior to commencing the set up, go to settings-mobile-mobile data and set to OFF on the smart device you are using to pair the AC Wi-Fi to your home network.
- iOS – device update
- Go to Settings > General > Software Update.
- The screen shows the currently installed version of iOS and whether an update is available.
- Android – device update
1. Go to your settings and, depending on your device,
2. Find your device or system settings.
3. Press check for updates
4. Press download and install if a new update is available
5. Restart at the end of the process if necessary.- iPhone – App update
1. Open the App Store.
2. Tap your profile icon at the top of the screen.
3. Scroll to see pending updates and release notes.
4. Tap Update next to an app to update only that app, or tap Update All.- Android – App update
1. Open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Manage apps & devices. Manage.
4. Tap the app you want to update. Tip: Apps with an update available are labeled “Update available.”
5. Tap Update.- This APP prefers the 2.4GHZ band, some routers have band steering enabled by default. If you router does not then you will need to switch from 5 GHz to 2.4 GHz manually. The image on this page shows, if using another smartphone’s hotspot, to turn to maximize compatibility ON.
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Download APP
Haier WiFi module is used together with a smartphone (iOS or Android), please download “Smart Air2” in the App Store or download by scanning the QR code. -
Once the APP has been downloaded, press the plus symbol to begin the pairing process
- Select air conditioner, then press: “start adding”
- If the Wi-Fi dongle needs to be fitted, this will require technical work to be carried out by the installing contractor. Power needs to be isolated before doing this. Once the Dongle has been connected, turn the power back on, then press next.
- Make sure the indoor unit model is recorded at this time.
- YR-E16A OR 16B WALL CONTROL
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YR-E17 OR 17A WALL CONTROL
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Turn the unit on, if you have a ducted unit, the wall control needs to be turned on, then press next
- Set the unit to cool, low fan speed
(Note that there may be two low fan speeds, ultra low & low, please select low speed) & temperature set point to 30°C, press next
- Go to settings in you smart device and then to Wi-Fi – look for the unique code in the wifi settings and select, then return to the App & press already connected.
- Next, look for your own Wi-Fi network and select it, then press Next.
- Enter the password for your Wi-Fi network, then press Next
- This is the next screen that will appear.
- This screen may appear next, there is nothing to do here & it is normal to see this.
- Once connection is successful, this screen will appear. Pressing select city will bring up the various states, select your state, then look for your city. You can change the select room if required, the press Save.
- This screen will then appear indicating the pairing has been successful. Press the AC icon.
- When this screen appears press the AC icon.
- You can now control your AC unit from your smart device.
Troubleshooting
- If the app cannot find the AC Wi-Fi signal, rest the power and try the sync process again. The Wi-Fi unit has a light that flashes when it is looking to connect to a device. F series and Dawn units flash a Wi-Fi symbol on the display when searching for a Wi-Fi, Tempo has a WiFi light. After 10 minutes the AC Wi-Fi unit will stop looking for a connection and power must be reset to the AC unit.
- If the light does not flash on the Wi-Fi unit it is either not connected correctly or is faulty. Get the installer to check the Module is installed correctly. In ducted AC systems the installer must mount the Wi-Fi unit outside of the air conditioner control box and check the light flashes on the Wi-Fi unit
- Units with built in Wi-Fi units with no light flashing or no Wi-Fi display appearing will need an authorised tech to attend.
- If the App has found the AC Wi-Fi but does not connect after the home router password has been entered, it may be the internet is slow or t he traffic to the Haier servers is very high. Give it a few hours and try again.
Other Informat ion
- If you have forgotten the account password, click on the Forgotten Password link and follow the steps. If it will not accept a new password it is likely the App is out of date and the latest app needs to be installed.
- If the app keeps showing errors after the home Wi-Fi password is entered and is connecting, uninstall and reinstall the app. If it cont inues to show errors we need the account email supplied to us so we can ask the Hai er U-Home team to check the account for errors.
WEBSITE:haieraircon@fisherpaykel.com
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