hp Latex 300 Latex Large Format Production Printers User Guide
- July 27, 2024
- HP
Table of Contents
- Latex 300 Latex Large Format Production Printers
- Specifications:
- Product Usage Instructions:
- Extent of HP Limited Warranty:
- Residual Value and Replacement:
- Return Procedure:
- Product Repair and Replacement:
- International Warranty:
- Q: What does the Limited Warranty cover?
- Q: How is the residual value of a product calculated for
Latex 300 Latex Large Format Production Printers
Specifications:
- Product: Latex 300 Printer Series
- Manufacturer: Hewlett-Packard (HP)
- Warranty: Limited Warranty
- Includes: Printer, Software, Printhead, Ink cartridge,
Maintenance cartridge, Edge Holders accessory, User Maintenance Kit
accessory, Media Loading Accessory, Ink Collector accessory
Product Usage Instructions:
Extent of HP Limited Warranty:
1. HP does not warrant that the operation of any product will be
uninterrupted or error-free.
2. HP’s Limited Warranty covers only defects arising from normal
use of the HP products.
3. The warranty does not cover problems due to improper
maintenance, use of unauthorized accessories or supplies, operation
beyond specifications, improper site preparation or maintenance,
unauthorized modification or misuse.
Residual Value and Replacement:
1. If HP is unable to repair or replace a defective product
covered by the warranty, HP will refund the residual value of the
product.
2. Residual value is calculated as HP’s price for the returned
product minus depreciation and amortization.
Return Procedure:
1. HP requires the return of defective components, parts,
supplies, or hardware products along with associated documentation
for replacement or refund.
2. Removed components become the property of HP unless waived by
HP.
Product Repair and Replacement:
1. HP may repair or replace products with new materials or
new/used materials equivalent to new in performance and
reliability.
2. Replacement products may be equivalent to the original ones
but could have been subject to prior use.
International Warranty:
1. The Limited Warranty is valid in countries where HP offers
warranty service for the covered product.
2. Service availability and response time may vary by
country/region.
3. HP will not alter the product to operate in a country where
it was not intended to function for legal or regulatory
reasons.
Frequently Asked Questions (FAQ):
Q: What does the Limited Warranty cover?
A: The Limited Warranty covers defects arising from normal use
of HP products and does not cover issues due to improper
maintenance, unauthorized accessories, or misuse.
Q: How is the residual value of a product calculated for
refund?
A: The residual value is calculated as HP’s price for the
returned product minus depreciation and amortization.
Latex 300 Printer Series
Limited Warranty
© 2013, 2024 Hewlett-Packard Development Company, L.P. Edition 2
Legal notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Table of contents
Hewlett-Packard Limited Warranty Statement ……………………………………………………………………………………… 1
A. Extent of HP Limited Warranty ………………………………………………………………………………………………………….. 1
B. Limitations of warranty ……………………………………………………………………………………………………………………. 3 C.
Limitations of liability ………………………………………………………………………………………………………………………. 3 D.
Local law ………………………………………………………………………………………………………………………………………… 4 E. Country-
specific terms ………………………………………………………………………………………………………………………. 4
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Hewlett-Packard Limited Warranty Statement
HP product Printer Software Printhead
Ink cartridge Maintenance cartridge
HP Latex 3×0 Edge Holders accessory HP Latex 3×0 User Maintenance Kit
accessory HP Latex 360 Media Loading Accessory HP Latex 360 Ink Collector
accessory
Limited Warranty Period 1 year 90 days Until the “warranty ends” date printed on the product is reached, or 1000 ml of HP ink have been cycled through the printhead, whichever occurs first. Until the HP ink is depleted or the “warranty ends” date printed on the cartridge is reached, whichever occurs first. Until the “warranty ends” date printed on the cleaning cartridge is reached, or the end of the cleaning roll is detected, whichever occurs first. For best results, HP recommends replacement of the printhead cleaning kit if you have used the same cleaning roll for 6 months without reaching the end of it. 90 days from the date of purchase by the customer. 90 days from the date of purchase by the customer. 90 days from the date of purchase by the customer. 90 days from the date of purchase by the customer.
A. Extent of HP Limited Warranty
1. HP warrants that HP hardware products, accessories, and supplies specified
above will be free from defects in materials and workmanship under normal
usage during the Limited Warranty Period specified above. The Limited Warranty
Period starts on the date of installation acceptance as evidenced by the
signature of the Certificate of Installation issued by HP. If the installation
acceptance is not completed within thirty days (30) after shipment from HP for
whatever reason, the Limited Warranty Period will begin on the 31st day after
shipment from HP.
2. For software products, HP’s Limited Warranty applies only to a failure to
execute programming instructions for the Limited Warranty Period specified
above, due to defects in material, physical software support and workmanship
when properly installed and used. HP further warrants that HP owned standard
software will substantially conform to specifications during the Limited
Warranty Period. HP does not warrant that software will operate in hardware
and software combinations selected by you, or meet requirements specified by
you. If HP receives notice of a valid warranty claim pursuant to these terms
during the Limited Warranty Period, HP will, at its option, correct the defect
or replace such HP Software.
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A. Extent of HP Limited Warranty 1
3. HP does not warrant that the operation of any product will be
uninterrupted or error free. 4. HP’s Limited Warranty covers only those
defects that arise as a result of normal use of the HP products,
and does not cover any other problems, including those that arise as a result
of: a. Improper or inadequate maintenance or calibration as defined in the
product documentation or as
directed by HP b. Accessories, software, interfacing, substrates, parts, ink,
or supplies not provided or supported by
HP c. Operation outside the product’s specifications d. Improper site
preparation or maintenance as defined in the product documentation or as
directed
by HP e. Printer transportation without preparation from HP or HP
representative f. Unauthorized modification or misuse, including but not
limited to the insertion/connection of
electric/electronics systems/components/boards not provided or supported by HP
and/or additional cables other than the ones originally present in the system
g. Loss or interruption of electric power, or long time power-off without
following the proper preparation as described in the product documentation To
the extent permitted by local law, HP reserves the right to reject Limited
Warranty claims if HP determines that there are overdue payments due to HP for
the product. Cosmetic damage, including but not limited to scratches or
fingerprints, is not covered by HP’s Limited Warranty. Routine printer
maintenance operations in the printer, such as cleaning and preventive
maintenance services (including parts contained in any preventive maintenance
kit and HP service engineer visits), are not covered by HP’s Limited Warranty.
5. For HP printer products, the use of a refilled or non-original HP
consumable product (ink, printhead, ink cartridge or maintenance kit) does not
affect either HP’s Limited Warranty or any HP support contract. However, if
printer failure or damage is attributable to the use of a non-HP or refilled
ink cartridge or an expired ink cartridge, HP’s authorized representative will
charge its standard time and materials charges to service the printer for the
particular failure or damage. 6. If HP or an HP authorized representative
receives, during the applicable Limited Warranty Period, notice of a defect in
any product covered by this HP Limited Warranty, HP shall repair or replace
the defective product at HP’s option. If HP elects to replace a defective
product or part, HP shall either (i) deliver the replacement product or part
and provide remote installation assistance, if needed, or (ii) replace the
defective product or part onsite, at HP’s option. Even if HP elects option (i)
above, you may request HP to replace the defective product or part onsite,
however, in such a case HP may charge its standard travel and labor charges to
do such replacement. 7. Customer will make all reasonable efforts to support
and cooperate with HP or a HP authorized representative in resolving the
problem remotely, for example, starting and executing self-tests or diagnostic
programs, providing all necessary information, or performing basic remedial
activities upon HP’s or an HP authorized representative’s request. Customers
may be required to participate actively in remote troubleshooting to provide
the best qualification and root cause detection of the defect including the
provision of printer-related information (file logs, etc).
2 Hewlett-Packard Limited Warranty Statement
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8. If HP is unable to repair or replace, as applicable, a defective product
that is covered by this Limited Warranty, HP shall, within a reasonable time
after being notified of the defect, refund the residual value of the product.
The residual value will be HP’s price for the returned product minus
depreciation and amortization.
9. HP shall have no obligation to replace or refund until the defective
components, parts, supplies, or hardware product are returned to HP, including
its associated documentation. All components, parts, supplies, or hardware
products removed under this Limited Warranty become the property of HP.
Notwithstanding the above mentioned, HP may waive the requirement for you to
return the defective product.
10. Unless otherwise stated, and to the extent permitted by local law, HP
products may be manufactured using new materials or new and used materials
equivalent to new in performance and reliability. HP may repair or replace
products (i) with equivalent products to the products being repaired or
replaced but which may have been subject to prior use; or (ii) with an
equivalent product to an original product that has been discontinued.
11. This Limited Warranty is valid in any country/region where HP or its
authorized service providers offer warranty service and HP has marketed the HP
product covered by this Limited Warranty. However, warranty service
availability and response time may vary from country/region to country/region.
HP will not alter form, fit, or function of the product to make it operate in
a country in which it was never intended to function for legal or regulatory
reasons.
12. Contracts for additional services may be available from any authorized HP
service facility where the listed HP product is distributed by HP or an
authorized importer.
13. Customer is responsible for the security of its proprietary and
confidential information and for maintaining a procedure external to the
printer for reconstruction of lost or altered files, data, or programs. HP IS
NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY FILES, STORED ON THE PRINTER’S
HARD DISK, THE HP INTERNAL PRINT SERVER COMPUTER, OR OTHER STORAGE DEVICES. HP
IS NOT RESPONSIBLE FOR THE RECOVERY OF LOST FILES OR DATA.
14. HP warrants that parts designated by HP as Spare Parts are warranted
against defects in workmanship and material during the Limited Warranty
Period. The Limited Warranty period for HP Spare Parts is ninety (90) days
from the date of delivery; or, if installed by HP or an Authorised HP Service
Partner to repair the product, the HP Spare Part will assume the remaining
warranty period of the product repaired, whichever is the greater.
15. HP is not obligated to alter the form, fit, or function of the product to
make it operate in a country in which the product was never intended to be
sold or distributed for legal or regulatory reasons.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS
MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C. Limitations of liability
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS LIMITED WARRANTY ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE. IN NO EVENT WILL
HP OR ITS THIRD-PARTY SUPPLIERS BE LIABLE FOR LOSS OF DATA, DIRECT, INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING ANY LOSS OF PROFITS
OR SAVINGS), WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND
WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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B. Limitations of warranty 3
D. Local law
1. This Limited Warranty gives you specific legal rights. You may also have
other rights which vary from state to state in the United States, from
province to province in Canada, and from country to country elsewhere in the
world. You are advised to consult applicable state, province, or national laws
for full determination of your rights.
2. To the extent that this Limited Warranty Statement is inconsistent with
local law, this Limited Warranty Statement shall be deemed modified to be
consistent with such local law. THE WARRANTY TERMS CONTAINED IN THIS LIMITED
WARRANTY, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT,
OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU.
E. Country-specific terms
In some jurisdictions, including Australia and New Zealand, you may have other
statutory rights.
Australia
Your rights as an Australian consumer are different from those stated in the
document above. You should disregard any limitations or exclusions in the
above document and refer to the information below: When you buy goods from HP
as a consumer, the goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount
to a major failure. This means that there is no defined warranty period for HP
goods supplied to Australian consumers. Instead, goods should, for example, be
fit for the purposes for which they are commonly supplied for such a period as
a reasonable consumer fully acquainted with the state and condition of the
goods would expect. This period may vary depending on the product. You should
contact HP if you are concerned that one of HP’s products fails to satisfy any
of the consumer guarantees. HP will discuss with you the specific nature and
circumstances of that good and whether the particular fault/issue falls within
the scope of the statutory guarantees. Nothing in the HP Limited Warranty
excludes, restricts, or modifies any condition, warranty, guarantee, right, or
remedy you may have at law (including a consumer guarantee under the
Australian Consumer Law, which cannot be lawfully excluded or limited. If you
think that you are entitled to a remedy under the consumer guarantees or any
remedy under this HP Limited Warranty Statement, contact HP at the following
address:
HP PPS Australia Pty Ltd Rhodes Corporate Park Building F, Level 5 Homebush
Bay Drive Rhodes NSW 2138
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To initiate a support request, please call 1300307273. For further information
on consumer rights, visit the Australian Government websites at the following
links: http://www.consumerlaw.gov.au and
http://www.accc.gov.au/consumerguarantees.
New Zealand
In New Zealand, the hardware and software come with guarantees that cannot be
excluded under the New Zealand consumer law. In New Zealand, Consumer
Transaction means a transaction involving a person who is purchasing goods for
personal, domestic, or household use or consumption and not for the purpose of
a business. New Zealand consumers who are purchasing goods for personal,
domestic, or household use or consumption and not for the purpose of a
business (“New Zealand Consumers”) are entitled to repair, replacement or
refund for a failure and compensation for other reasonably foreseeable loss or
damage. A New Zealand Consumer (as defined above) may recover the costs of
returning the product to the place of purchase if there is a breach of the New
Zealand consumer law; furthermore, if it will be of significant cost to the
New Zealand Consumer to return the goods to HP then HP will collect such goods
at its own cost.
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References
- Buying products and services | ACCC
- Home | Consumer Law
- Laptop Computers, Desktops, Printers, Ink & Toner | HP® Australia