Paxton APN-1172-AE Entry Premium Monitor User Manual

: July 27, 2024
: Paxton

Paxton APN-1172-AE Entry Premium Monitor

Specifications

Product: Entry Premium Monitor
Power Source: Power over Ethernet (PoE)
Communication Protocol: IPv6
Installation: Plug-and-play

Product Usage Instructions

Configuring Monitor ID

From the menu, navigate to settings > engineer.
Enter the engineer code if required.
Select ‘monitor id’ and enter a unique Monitor ID number.
Touch ‘accept’ to confirm the Monitor ID.

Setting Concierge and Privileges

To enable concierge and set privileges, go to settings > engineer.
Enter the engineer code if necessary.
Choose ‘privileges’ and configure settings such as messaging, door unlock, privacy operation, set as concierge, and calls to concierge monitor.
Confirm the changes by selecting ‘accept’.

Personalization

To personalize the monitor, access settings > profile.
Edit the monitor name by selecting ‘name’ and entering a new name using the on-screen keypad.
Upload an image by positioning yourself in front of the monitor and capturing an image using the green capture button or through the Entry configuration utility.

Overview

The Entry Premium monitor is an audio/video monitor used to remotely communicate with visitors, and is installed as part of an Entry system. It is powered using Power over Ethernet (PoE) and communicates with the other elements of the system using IPv6, providing plug-and-play installation.
The only configuration required is the allocation of a monitor ID which the system uses to identify the correct monitor.
To ensure the best user experience and lifetime of your product we recommend your system is using the latest version of the Entry configuration utility by going here: www.paxton.info/1907
When using Entry, the following minimum software versions are required:

Paxton10 – v3.2 or higher
Net2 – v4.27 or higher
Entry – v2.20 or higher

Configuration – Setting the monitor ID

When the monitor is first connected to the network it will not have a Monitor ID number.
The monitor ID is the number that a visitor will call to request entry (unless they are using a text-only list) so it should relate to the location of the monitor where possible e.g. Flat Number.

From the menu, touch settings > engineer > enter the engineer code for the system (if required) > monitor ID, enter a Monitor ID number, then touch accept.

Monitors sharing the same ID will all ring when a call is made to that ID, and some configuration (name, concierge, divert mode) will be common on all monitors.

Operation – Contacts

When concierge is enabled, contact options are available. In the list layout, select how monitors should be sorted; alphabetically or numerically.

Configuration – Privileges

Privileges determine which controls and functionality will be available to the user of the monitor.

Allow messaging – When enabled, this monitor may record a new greeting to be played when a call is missed
Allow door unlock – When enabled, this monitor can unlock the door at any time via view video
Privacy – When enabled, hands free and call back are disabled. A handset must be connected for this operation
Set as concierge – This enables concierge functionality for this monitor ID. See AN1165 for more information
Allow calls to concierge – When enabled, this monitor may initiate direct calls and divert incoming calls to the concierge monitor
From the menu, touch ‘settings’ > ‘engineer’ > enter the engineer code for the system (if required) > ‘privileges’, set as required, then touch ‘accept’.

Configuration – Personalisation

Name and image

A name and image may be used to identify the monitor at the Entry panel.
To edit the monitor name, from the menu, touch ‘settings’ > ‘profile’ > ‘name’

enter a name using the on-screen keypad, then touch ‘accept’.

To edit the monitor image, from the menu, touch ‘settings’ > ‘profile’ > ‘image’ > position yourself centrally in front of your monitor, so that you are in clear view of the camera, then touch the green capture button. When happy with the image, touch ‘accept’. Alternatively, an image can be uploaded using the Entry configuration utility.
Note: These settings may be restricted via the Entry configuration utility. When restricted, Profile will be available within the Engineer menu.

Screensaver

When the monitor is not in use, the screen can either display the time and date, or turn off.
To change or turn off the screensaver, from the menu, touch settings > display

screen > screensaver > select a screensaver, or off, then touch accept.

Theme

The monitor background image and button contrast can be customized using themes.
To change the theme, from the menu, touch settings > display > themes > select a theme, then touch Accept.

Ringtone and doorbell

A selection of ringtones and doorbells are available to choose from.

The ringtone is played when the monitor is being called by a panel or concierge.
The door bell is played when someone presses the doorbell directly at your apartment or office (Requires a doorbell to be wired to the door bell contacts on the monitor).

To change the ringtone or doorbell tone, touch settings > sound > ringtone or door bell > select the tone to use, then touch accept.

Volume

Call volume and ringtone volume can be adjusted to suit the needs of the user and the environment.
To change the volume, touch settings > sound > volume > adjust the in call and ringtone volume > then touch accept.
Volume can also be changed more conveniently using the pop-up bar. Drag up from the bottom of the screen to display the pop-up bar, then drag the slider as required to change the volume.

When in a call, this will temporarily change the in-call volume
When in a menu screen, this will change the ringtone and door bell volume

Voicemail

Enable messaging to allow visitors to leave a message when you’re unable to answer their call.
To enable voicemail, from the menu, touch settings > profile > greeting > enable messaging > then touch accept. When enabled, your greeting will be played to the visitor upon missing their call, followed by the option for them to leave a message.

Alarm options

Viewing alarms can be enabled or disabled at the monitor. To enable viewing alarms touch settings > display > alarm options then toggle view alarms and touch accept. Once enabled, when there is an alarm on the system it will be displayed on this monitor.

Note: The door forced alarm and door left open alarm can be disabled individually.

Operation – Answering a call

When a visitor or concierge calls, the monitor will sound its ringtone and display the incoming call on screen

Notes

The unlock button is only available for panels and when enabled in monitor privileges.
Only Entry Touch panels and Premium monitors will display your image/video

Operation – Viewing a camera

If enabled in the panel settings, the monitor can make a call to a panel to view its camera and unlock the door.

To view a panel’s camera, from the menu, touch view panel. If multiple panels exist, use the up/down arrows to select the panel to view.

Operation – Do not disturb mode

Visitors can be stopped from calling the monitor by putting it into ‘Do not disturb’ mode. While in this mode, the monitor will not respond to incoming calls or messages.
To enter ‘do not disturb’ mode, from the menu, touch do not disturb > select now, or select a timed option to only enter the mode for a limited time > then touch accept.
To enter ‘do not disturb’ mode on a regular occurrence, every night for example to avoid sleep disturbance, from the menu, touch do not disturb > select scheduled > select the days of the week and the time range that the monitor should be in ‘do not disturb’ > then touch accept. The monitor will automatically enter ‘do not disturb’ mode during the time interval on the specified days.
To end the ‘do not disturb’ mode, simply touch the screen and select yes.

Operation – Concierge

To set a monitor as concierge, see AN1165.
When a concierge exists on the system, the monitor is able to call the concierge, or divert their incoming calls to the concierge. To call the concierge, from the menu, touch concierge > then select call.
To divert incoming calls to the concierge, touch concierge > divert calls > select now, or select a timed option to only divert calls for a limited time > then touch accept.
To divert calls on a regular occurrence, every weekday while you’re at work for example, from the menu, touch concierge > divert > select scheduled > select the days of the week and the time range that the monitor should divert calls during > then touch accept. The monitor will automatically divert calls during the time interval on the specified days.
To stop diverting calls, touch concierge > divert calls > select none > then accept.

Pop-up bar

Swipe up from the bottom of the screen to display the pop-up bar, containing useful shortcuts and controls. When in a menu screen:

When on a call:

Monitor LED

The LED is used to represent various monitor and door states

Red flashing – New Message
Blue flashing – Doorbell
White flashing – Incoming call
Green – Incall
Green flashing – Door unlocked
Red – Monitor in do not disturb or call divert mode
Red/Green alternating – Door has been forced or left open

Frequently Asked Questions

Q: How can I update the software version for the Entry system?

A: To update the software version, visit www.paxton.info/1907 and ensure your system meets the minimum software versions required for Entry configuration.

Q: Can multiple monitors share the same Monitor ID?

A: Yes, monitors sharing the same ID will all ring when a call is made to that ID, and some configurations will be common on all monitors with the same ID.