SAMSUNG HW-Q600C Dolby Atmos Soundbar User Manual

: July 26, 2024
: Samsung

Table of Contents

SAMSUNG HW-Q600C Dolby Atmos Soundbar
Product Information
Product Usage Instructions
FAQ
SAFETY INFORMATION
Important Safety Instructions
CHECKING THE COMPONENTS
PRODUCT OVERVIEW
CONNECTING THE SOUNDBAR
USING A WIRED CONNECTION
USING A WIRELESS CONNECTION
TROUBLESHOOTING
LICENSE
SPECIFICATIONS AND GUIDE
LIMITED WARRANTY
FCC Statement
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SAMSUNG HW-Q600C Dolby Atmos Soundbar

Specifications

User Manual: 1202-0A02409
Model: HW-Q600C

Product Information

The HW-Q600C is a high-quality soundbar system designed by Samsung to enhance your audio experience. It offers immersive sound with clear dialogue and powerful bass, perfect for movies, music, and gaming.

Product Usage Instructions

Safety Information Before using the HW-Q600C, please read and follow the safety instructions provided in the user manual.

Do not remove the cover or back of the device. Refer servicing to qualified personnel.
Avoid contact with internal parts as high voltage is present inside.
Keep the device away from water and heat sources.
Clean with a dry cloth and do not block ventilation openings.

Installation

Refer to the manufacturer’s instructions for proper installation.
Ensure there is at least 8 inches (20 cm) between the device and your body.
Do not co-locate the device with other antennas or transmitters.
Dispose of unwanted electronics through approved recyclers.

Operation To operate the HW-Q600C soundbar:

Connect the soundbar to your TV or audio source using the provided cables.
Power on the soundbar and adjust the volume to your preference.
Use the remote control or buttons on the soundbar to control settings and audio modes.
Enjoy immersive sound quality for your entertainment needs.

FAQ

Question: Where can I find the full manual for the HW-Q600C? Answer: You can access the full manual on Samsung’s online customer support center by scanning the QR code provided or by downloading it from Samsung’s website.

Question: How can I contact Samsung for questions or comments? Answer: If you are in the US, you can contact Samsung’s Service Center at 1-800-SAMSUNG (726-7864) or visit their website at www.samsung.com/us/support.

Question: What should I do if I encounter issues with my HW-Q600C? Answer: If you experience any problems with your soundbar, refer to the troubleshooting section in the user manual or contact Samsung’s customer support for assistance.

HW-Q600C

You can access the FULL MANUAL on Samsung’s online customer support center by scanning the QR code on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. ( http://www.samsung.com/support)

QUESTIONS OR COMMENTS?

Country Samsung Service Center| Web Site| Address
---|---|---
IN THE US| 1-800-SAMSUNG (726-7864)| www.samsung.com/us/support| Samsung Electronics America, Inc. 85 Challenger Road Ridgeﬁeld Park, NJ 07660

SAFETY INFORMATION

The following also applies to the Wireless Subwoofer (PS-WC67L).

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Refer to the table below for an explanation of symbols that may be on your Samsung product.

WARNING

To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
To prevent injury, this apparatus must be securely set on a solid surface or attached to a wall by the installation instructions.
This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

CAUTION

Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

CALIFORNIA USA ONLY (Applicable for networking models only.)

This Perchlorate warning applies only to primary CR(Manganese Dioxide) Lithium coin cells in the product sold or distributed ONLY in California USA “Perchlorate Material – special handling may apply,
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Dispose of unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website: www.samsung.com/recycling Or call, 1-800-SAMSUNG
WARNING: Cancer and ReproductiveHarm – www.P65Warnings.ca.gov.

Important Safety Instructions

Read these operating instructions carefully before using the unit. Follow all the safety instructions listed below. Keep these operating instructions handy for future reference.

Read these instructions.
Keep these Instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with a dry cloth.
Do not block any ventilation openings.
- Install by the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Do not hinder in any way the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for the replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods.
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

PRECAUTIONS

Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (3~4 inches). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period.
During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.
Protect the product from moisture (i.e. vases), and excess heat| (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours or until the unit has reached room temperature before using it.
The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short-circuit, disassemble, or overheat the battery.
- CAUTION: Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

Samsung products and recycling

WARNING: Never dispose of batteries in a fire because they may explode. Do not disassemble, crush, puncture, heat, burn or reuse batteries.
For more information, visit call2recycle.org or call 1-800-822-8837.
Alternatively, visit www.samsung.com/recycling or call -1-800-SAMSUNG.

CHECKING THE COMPONENTS

Soundbar Main Unit / Subwoofer / Remote Control / Batteries / Power Cord X 2 (Subwoofer, Soundbar) / AC/DC Adapter (Soundbar) / HDMI Cable / Wall Mount Guide / Holder-Screw X 2 / Bracket-Wall Mount X 2 / Screw (M4 x L10) X 2

NOTES

For more information about the power supply and power consumption, refer to the label attached to the product.
Label: Bottom of the Soundbar Main Unit.
To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.
Design and specifications are subject to change without prior notice.

PRODUCT OVERVIEW

Front Panel / Top Panel of the Soundbar

Bottom Panel of the Soundbar

CONNECTING THE SOUNDBAR

Connecting Electrical Power and Subwoofer

Make sure to rest the AC/DC Adapter flat on a table or the floor.
If you place the AC/DC Adapter so that it is hanging with the AC cord input facing upwards, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction.
The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.

USING A WIRED CONNECTION

External Device

NOTES

To connect with eARC, the eARC function in the TV menu should be set to On. Refer to the TV user manual for details on settings.
(e.g. Samsung TV: Home ( ) → Menu → Settings ( ) →All Settings ( ) → Sound → Expert Settings → HDMI-eARC Mode (Auto)
If the TV sound is inaudible, press the (Source) button on the remote control or the top of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” or “TV eARC” in sequence, and TV sound is played.
The recommended cable is a High-Speed HDMI Cable with Ethernet.
When you use an optical cable and the terminals have covers, be sure to remove the covers.

Using the Q-Symphony Function

For Q-Symphony, the Soundbar syncs with a Samsung TV to output| sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV.
TV menu example: TV + [AV] Soundbar series name (HDMI)

NOTES

It can operate according to the Codec supported by the TV.
This function is supported only when the HDMI Cable or Optical Cable (not supplied) is connected.
The message displayed may differ with the TV model.
This function is available in some Samsung TVs and some Soundbar models.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

What is the difference between BT READY and BT PAIRING?

BT READY: In this mode, you can reconnect a TV or mobile device that was connected before.
BT PAIRING: In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the remote control or press and hold the (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

NOTE

If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Bluetooth Multi connection

The Soundbar can be connected to 2 Bluetooth devices at the same time.
Play music from one of the connected Bluetooth devices while two devices are connected.

TROUBLESHOOTING

Refer to the instructions below if this product does not function properly.
If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

The soundbar does not turn on

Check whether the power cord of the Soundbar is correctly inserted into the outlet.

The subwoofer does not connect automatically

Follow the steps below to connect the subwoofer manually.

Subwoofer

Soundbar works erratically

After removing the power cord, insert it again.
Try again after resetting the product.
If there is no signal, the Soundbar automatically turns off after a certain period. Turn on the power.

If the remote control does not work

Point the remote directly at the Soundbar.
Replace the batteries with new ones.

The soundbar does not output any sound

The volume of the Soundbar is too low or muted. Adjust the volume.
When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
For the sound output of the TV, select Soundbar.
(Samsung TV: Home ( ) → Menu → Settings ( ) – All Settings ( ) → Sound → Sound Output → Select Soundbar)
Remove the cable from the Soundbar and then reconnect it.

The subwoofer does not output any sound

Check whether the LED on the rear of the Subwoofer lights in blue.
Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI TO TV (eARC/ARC)

Check whether the HDMI cable is correctly connected to the eARC terminal.
Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) →All Settings ( ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

The soundbar does not connect via Bluetooth

When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Source) button on the body for at least 5 seconds.)
Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) →All Settings ( ) → Sound → Sound Output → Bluetooth SpeakerList)

Sound drops out when connected via Bluetooth

Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
If your device that is connected via Bluetooth moves too far away from the Soundbar, it may cause the sound to drop out. Move the device closer to the Soundbar.
If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, sound may drop out.
Check the installation environment and conditions for use.

The soundbar does not turn on automatically with the TV

When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First, turn off the TV.

LICENSE

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories.
Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. or DTS Licensing Limited.
DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress, and HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Samsung Electronics Co., Ltd. is under license. Other trademarks and trade names are those of their respective owners.

[ENERGY STAR]

ENERGY STAR qualified model only

Your Samsung product is ENERGY STAR qualified in its factory default setting. Changes to certain features, settings, and functionality in this product can change the power consumption, possibly beyond the limits required for ENERGY STAR qualification.
Environmental Protection Agency and Department of Energy.
ENERGY STAR is a joint program of Government agencies, designed to promote energy-efficient products and practices.
Refer to www.energystar.gov for more information on the ENERGY STAR Program.

ENERGY STAR qualified model only Applicable to Thin Client models only

As an ENERGY STAR® Partner, SAMSUNG has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
The ENERGY STAR Program has been to reduce greenhouse gas emissions and save energy through voluntary labeling.
Power management settings of this product have been enabled by default, and have various timing settings from 1 minute to 5 hours.
The product can wake with a button press on the chassis from sleep mode.

ENERGY STAR qualified model only (The other models)

As an ENERGY STAR Partner, Samsung has determined that this product or product model meets the ENERGY STAR guidelines for energy efficiency.
To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

IMPORTANT NOTES ABOUT THE SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance.

An administration fee may be charged if either:

a. An engineer is called out to your home at your request and there is no defect in the product.
b. You bring the unit to a repair center and there is no defect in the product.
You will be advised of the amount of the administration fee before any work is done or a home visit is made.
If you have a problem with this product, we strongly recommend you read the appropriate section of this manual, visit the Support page for your product at www.samsung.com, or call Samsung Product Support (1-800-726-7864) to find an answer before you contact a service center for a repair.

SPECIFICATIONS AND GUIDE

Specifications

NOTES

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
Weight and dimensions are approximate.

LIMITED WARRANTY

LIMITED WARRANTY TO ORIGINAL CONSUMER PURCHASER WITH PROOF OF PURCHASE AND/OR PROOF OF DELIVERY

This SAMSUNG brand product, as supplied and distributed by SAMSUNG and delivered new, in the original carton to the original consumer purchaser, is warranted by.
SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of.

One (1) Year Parts and Labor 90 Days Parts and Labor for Commercial Use

This limited warranty begins on the date of delivery to the original consumer purchaser and is valid only on products purchased and used in the United States. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG-authorized service center. The original dated bill of sale and/or proof of delivery must be presented upon request to SAMSUNG or SAMSUNG’S authorized service center.
Transportation of the product to and from the service center is the responsibility of the purchaser.
SAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above.
All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG.
Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.
SAMSUNG’s obligations concerning software products distributed by SAMSUNG under the SAMSUNG brand name are outlined in the applicable end-user license agreement.
Non-SAMSUNG hardware and software products, if provided, are on an “AS IS” basis.
Non-SAMSUNG manufacturers, suppliers, publishers, and service providers may provide their warranties.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, and except to the extent otherwise expressly provided for in this statement, noncommercial use of this product, and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied and authorized by SAMSUNG, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal or reinstallation; reception problems and distortion related to noise, echo, interference or other signal transmission and delivery problems.
SAMSUNG does not warrant the uninterrupted or error-free operation of the product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION CONCERNING THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO THE PURCHASER AND THE PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT SOLD BY SAMSUNG NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
To obtain warranty service, please contact the SAMSUNG customer care center.
The benefits of this Limited Warranty extend only to the original purchaser of Samsung products from an authorized Samsung reseller.
THIS LIMITED WARRANTY SHALL NOT APPLY TO ANY SAMSUNG PRODUCTS PURCHASED FROM UNAUTHORIZED RESELLERS OR RETAILERS, EXCEPT IN STATES WHERE SUCH RESTRICTION MAY BE PROHIBITED.
For a list of Samsung authorized retailers, please go to: http://www.samsung.com/us/peaceofmind/authorized__resellers.html.

FCC Statement

FCC Supplier’s Declaration of Conformity

Responsible Party – U.S. Contact Information:

Samsung Electronics America, Inc.
85 Challenger Road.
Ridgefield Park, NJ 07660
Phone: 1-800-SAMSUNG (726-7864)

FCC Compliance Statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference,
this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution:

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This product satisfies FCC regulations when shielded cables and connectors are used to connect the unit to other equipment.
To prevent electromagnetic interference with electric appliances, such as radios and televisions, use shielded cables and connectors for connections.

Class B FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorienting or relocating the receiving antenna.
Increasing the separation between the equipment and receiver.
Connecting the equipment to an outlet that is on a different circuit than the radio or TV.
Consulting the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body.
This device and its antenna(s) must not be co-located or operated in conjunction with any other antenna or transmitter.