ACP Solutions MCHDC Compact Microwave Oven Owner’s Manual

ACP Solutions MCHDC Compact Microwave Oven

Product Information

Specifications

• Model: HDC, MDC, DEC, MCHDC
• Type: Heavy Duty Commercial Compact Microwave Oven
• Capacity: 0.6 Cubic Foot (17 Liter)

Product Usage Instructions

Safety Instructions
Before using the oven, read and follow the safety instructions provided with the product to avoid any accidents or exposure to excessive microwave energy.

Operation and Programming
Refer to the user manual for detailed instructions on operating and programming the microwave oven.

User Options
Explore the various user options available with the oven to customize your cooking experience.

Cooking Instructions
Follow the cooking instructions provided in the manual for optimal results when using the microwave oven.

Care and Cleaning
Refer to the care and cleaning section for instructions on how to maintain and clean your microwave oven properly.

Before Calling for Service
Review the guidelines in case you need to call for service to troubleshoot any issues with the microwave oven.

FAQ

1. Q: Where can I find the model information of my oven?
   A: The model information is located on the oven’s serial plate.
   Record the model number, manufacturing number, serial number, and date of purchase for reference.

2. Q: Can I repair the oven myself if needed?
   A: Warranty service must be performed by an authorized ACP servicer. Do not attempt to adjust or repair the oven yourself; contact qualified service personnel.

Keep these instructions for future reference. If the equipment changes ownership, be sure this manual accompanies equipment. Please refer to the SAFETY INSTRUCTIONS for important safety information prior to using this oven

Model Identification

When contacting ACP, provide product information.

Product information is located on oven serial plate. Record the following information:
Model Number: ___
Manufacturing Number: _
Serial or S/N Number: ____
Date of purchase: ____
Dealer’s name and address:

Keep a copy of sales receipt for future reference or in case warranty service is required.
Any questions or to locate an authorized ACP servicer, call ACP ComServ Service Support.

• Inside the U.S.A. or Canada, call toll-free at 866- 426-2621.
• Outside the U.S.A. and Canada, call 319-368-8195.
• Email: commercialservice@acpsolutions.com

Warranty service must be performed by an authorized ACP servicer. ACP also recommends contacting an authorized ACP servicer, or ACP ComServ Service Support if service is required after warranty expires.
Before using your oven, please take the time to read the Safety Instructions which shipped with the oven.
Information herein is subject to change without notice. Errors are subject to correction.
For the most recent product literature, please visit acpsolutions.com /product-literature/

Online Oven Resources
ACP PROGRAMMING APPLICATION

Download and install the ACP Programming Application to create, edit, and customize menu and display settings for your oven, using a desktop computer or tablet.
To download the latest and greatest version of the ACP Programming Application please visit acpsolutions.com/oven-programming

PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY

• DO NOT attempt to operate this oven with the door open since open door operation can result in harmful exposure to microwave energy. It is important not to defeat or tamper with the safety interlocks.
• DO NOT place any object between the oven front face and the door or allow soil or cleaner residue to accumulate on sealing surfaces.
• DO NOT operate the oven if it is damaged. It is particularly important that the oven door close properly and that there is no damage to the:
  1. door (bent)
  2. hinges and latches (broken or loosened)
  3. door seals and sealing surfaces.
• The oven should not be adjusted or repaired by anyone except properly qualified service personnel.

SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

WARNING
To reduce the risk of burns, electrical shock, fire, or personal injury when using electrical equipment, basic safety precautions should be followed.

1. READ all instructions before using equipment.

2. READ AND FOLLOW the specific “PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE ENERGY” on page 1.

3. This equipment MUST BE GROUNDED. Connect only to properly GROUNDED outlet. See “GROUNDING/EARTHING INSTRUCTIONS” on page 4.

4. Install or locate this equipment ONLY in accordance with the installation instructions in this manual.

5. Some products such as whole eggs and sealed containers—for example, closed glass jars—are able to explode and SHOULD NOT be HEATED in this oven.

6. Use this equipment ONLY for its intended use as described in this manual. Do not use corrosive chemicals or vapors in this equipment. This type of oven is specifically designed to heat, cook, or dry food. It is not designed for industrial or laboratory use.

7. HOT CONTENTS CAN CAUSE SEVERE BURNS. DO NOT ALLOW CHILDREN TO USE THE MICROWAVE. Use caution when removing hot items

8. DO NOT operate this equipment if it has a damaged cord or plug, if it is not working properly, or if it has been damaged or dropped.

9. This equipment, including power cord, must be serviced ONLY by qualified service personnel. Special tools are required to service equipment. Contact nearest authorized service facility for examination, repair, or adjustment.

10. DO NOT cover or block filter (if applicable) or other openings on equipment.

11. DO NOT store this equipment outdoors. DO NOT use this product near water – for example, near a kitchen sink, in a wet basement, a swimming pool, or a similar location.

12. DO NOT immerse cord or plug in water.

13. Keep cord AWAY from HEATED surfaces.

14. DO NOT let cord hang over edge of table or counter.

15. See door cleaning instructions on page 4. Cleaning and user maintenance shall not be made by children without supervision.

16. To avoid risk of fire in the oven cavity:

    • DO NOT overcook food. Carefully attend oven when paper, plastic, or other combustible materials are placed inside the oven to facilitate cooking.
    • Remove wire twistties from paper or plastic bags before placing bag in oven.
    • If materials inside the oven ignite, keep oven door CLOSED, turn oven off and disconnect the power cord, or shut off power at the fuse or circuit breaker panel.
    • DO NOT use the cavity for storage. DO NOT leave paper products, cooking utensils, or food in the cavity when not in use.

17. For commercial use only.

18. It is hazardous for anyone other than a competent person to carry out any service or repair operation that involves the removal of any cover which gives protection against exposure to microwave energy.

19. If the door or door seals are damaged, the oven must not be operated until it has been repaired by a competent person.

20. Appliance is not to be used by children 8 years and below or persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction.

21. Children being supervised not to play with appliance.

22. Only use utensils that are suitable for use in microwave oven.

23. When heating food in plastic or paper containers, keep an eye on the oven due to the possibility of ignition.

24. If smoke is observed, switch off or unplug the appliance and keep the door closed in order to stifle any flames.

25. Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could adversely affect the life of the appliance and possibly result in a hazardous situation.

26. The appliance should not be cleaned with a water jet or steam cleaner.

27. Liquids or other foods must not be heated in sealed containers since they are liable to explode.

28. Microwave heating of beverages can result in delayed eruptive boiling, therefore care must be taken when handling the container.
    Combination Ovens Only:

29. DO NOT insert oversized foods or oversized utensils in a microwave/convection oven as they may create a fire, an electrical arc, or risk of electrical shock.

30. DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts involving risk of electrical shock.

31. DO NOT use paper products not intended for high temperature cooking when equipment is operated in convection or combination mode.

32. DO NOT store any materials, other than manufacturer’s recommended accessories, in this equipment when not in use.

33. DO NOT cover any part of the oven with metal foil. Airflow restriction will cause overheating of the oven.

34. DO NOT spray oven cleaning solutions toward the rear inner cavity surface. This will contaminate and damage the convection heating assembly.

SAVE THESE INSTRUCTIONS

CAUTION
To avoid risk of personal injury or property damage, observe the following safety instructions:

General Use

1. Do not use regular cooking thermometers in oven. Most cooking thermometers contain mercury and may cause an electrical arc, malfunction, or damage to oven.

2. Never use paper, plastic, or other combustible materials that are not intended for cooking.

3. When cooking with paper, plastic, or other combustible materials, follow manufacturer’s recommendations on product use.

4. Do not use paper towels which contain nylon or other synthetic fibers. Heated synthetics could melt and cause paper to ignite.

5. To avoid surface deterioration, keep the oven in a clean condition. Infrequent cleaning could adversely affect the life of the appliance and possible result in a hazardous situation.

6. Clean oven regularly and remove any food deposits.
   Heating Foods and Liquids:

7. Liquids such as water, coffee, or tea are able to be overheated beyond the boiling point without appearing to be boiling due to surface tension of the liquid. Visible bubbling or boiling when the container is removed from the microwave oven is not always present.
   THIS COULD RESULT IN VERY HOT LIQUIDS SUDDENLY BOILING OVER WHEN A SPOON OR OTHER UTENSIL IS INSERTED INTO THE LIQUID. To reduce the risk of injury to persons:

   • Do not overheat the liquid.
   • Stir the liquid both before and halfway through heating it.
   • Do not use straight-sided containers with narrow necks.
   • After heating, allow the container to stand in the microwave for a short time before removing it.
   • Use extreme care when inserting a spoon or other utensil into the container.

8. Do not deep fat fry in oven. Fat could overheat and be hazardous to handle.

9. Do not cook or reheat eggs in shell or with anunbroken yolk using microwave energy. Pressure may build up and erupt. Pierce yolk with fork or knife before cooking.

10. Pierce skin of potatoes, tomatoes, and similar foods before cooking with microwave energy. When skin is pierced, steam escapes evenly.

11. Do not heat sealed containers or plastic bags in oven. Food or liquid could expand quickly and cause container or bag to break. Pierce or open container or bag before heating.

12. Do not heat baby bottles in oven.

13. Baby food jars shall be open when heated and contents stirred or shaken before consumption, in order to avoid burns.

14. Never use oven to heat alcohol or food containing alcohol as it can more easily catch fire if overheated.
    Additional Microwave Oven Safety Instructions:

15. Do not operate equipment without load or food in oven cavity.

16. Use only popcorn in packages designed and labeled for microwave use. Popping time varies depending on oven wattage. Do not continue to heat after popping has stopped. Popcorn will scorch or burn. Do not leave oven unattended.

17. Do not use metal utensils in oven.

18. An authorized servicer MUST inspect equipment annually. Record all inspections and repairs for future use.
    Additional Combination Oven Safety Instructions:

19. Do not pop popcorn in this oven.

20. Do not use metal utensils in oven except when recommended by microwave food manufacturers or recipe requires metal utensils in convection or combination mode. Heat food in containers made of glass or china if possible.

21. Oven temperature is at least 450°F in convection mode. Verify plastic, paper or other combustible materials are recommended by the manufacturer to withstand the maximum oven temperature.

22. Racks, utensils, rack guides, and oven surfaces may become hot during or after use. Use utensils or protective clothing, like pan grips or dry oven mitts, when necessary to avoid burns.

23. Do not unplug oven immediately after use. Internal fan must cool oven to avoid damage of electrical components.

24. Caution: To avoid burns, do not use containers loaded with liquid or kitchen products that become liquid by heating at levels above those that can be easily observed.

SAVE THESE INSTRUCTIONS

Grounding and Installation

Grounding/Earthing Instructions

Oven MUST be grounded. Grounding reduces risk of electric shock by providing an escape wire for the electric current if an electrical short occurs. This oven is equipped with a cord having a grounding wire with a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded.
Consult a qualified electrician or servicer if grounding instructions are not completely understood, or if doubt exists as to whether the oven is properly grounded.
Do not use an extension cord.
If the product power cord is too short, have a qualified electrician install a three-slot receptacle. This oven should be plugged into a separate circuit with the electrical rating as provided in product specifications (available at www.acpsolutions.com) and the oven’s serial plate / rating label. When the oven is on a circuit with other equipment, an increase in cooking times may be required and fuses can be blown.

WARNING
To avoid risk of electrical shock or death, this oven must be grounded and plug must not be altered.

EXTERNAL EQUIPOTENTIAL EARTHING TERMINAL (export only)
Equipment has secondary earthing terminal. Terminal provides external earthing connection used in addition to earthing prong on plug. Located on outside of oven back, terminal is marked with symbol shown at right

Installation

Unpacking Oven

• Inspect oven for damage such as dents in door or inside oven cavity.
• Report any dents or breakage to source of purchase immediately. Do not attempt to use oven if damaged.
• Remove all packing materials from oven interior.
• If oven has been stored in extremely cold area, wait a few hours before connecting power.

Radio Interference

• Microwave operation may cause interference to radio, television. Reduce or eliminate interference by doing the following:
• Clean door and sealing surfaces of oven according to instructions in “Care and Cleaning” section.

Oven Placement

• Do not install oven next to or above source of heat, such as pizza oven or deep fat fryer. This could cause oven to operate improperly and could shorten life of electrical parts.
• Do not block or obstruct oven filters. Allow access for cleaning.
• Install oven on clean, flat, and level countertop surface.
• Outlet should be located so that plug is accessible when oven is in place.
• This oven is required to be sealed to the countertop to establish proper sanitary operation. It is manufactured with a basepan gasket designed to provide this seal.
• Inspect gasket for damage before placing oven on countertop.
• Minimize sliding of oven to prevent damage to gasket.
• When in place, this gasket is intended to prevent liquid spillage on adjacent countertop surfaces from passing under inaccessible portions off the equipment.

OVEN CLEARANCES

• A. Allow at least 2” (5.1 cm) of clearance around top of oven. Proper air flow around oven cools electrical components. With restricted air flow, oven may not operate properly and life of electrical parts is reduced.

• B. General market models: There is not an installation clearance requirement for the back of the oven.
  HDC21RB2, MCHDC21, HDC21DQ only: Allow at least 1” (2.54 cm) of clearance around back of oven.

• C. Allow at least 1” (2.54 cm) of clearance around sides of oven.

• D. Install oven so oven bottom is at least 3 feet (91.5 cm) above floor.

STYLE 1 Control Panel and Features

Note: There are three styles of controls shown Style 1, Style 2, and Style 3. Choose the control that matches unit. Control panel coloring may vary by model

Control Panel Features

• (A) USB PORT
  Standard USB flash drive compatible. Allows for import/export of programmed settings and user options, and to update firmware.

• (B) DISPLAY
  2.8” Color LCD Display

• (C) NUMBER KEYPADS
  Used to operate preset cooking programs; enter settings; navigate through display; and/or activate secondary keypad functions.

• (D) START/OK KEYPAD
  Begins cooking in Manual Time Entry Mode. Restarts an interrupted cooking cycle. Used to save settings and entries. Toggles through pages in Programming and User Option Modes.

• (E) STOP/RESET KEYPAD
  Interrupts operation, and/or exits modes and menus

• (F) SECONDARY FUNCTION KEYPADS
  To activate, press and hold corresponding number keypad for 0.75 seconds.

Note: Press and hold time can be set between 0.75 – 2 seconds by factory option.

1. Manual Time Entry Mode (keypad “1”)
   Allows the operator to heat without changing the preset program keypads.

2. Power Level (keypad “2”)
   Use to set microwave power level between 0% to 100% in 10% increments (1 = 10% power, 2=20%, 3=30%, etc.) while in Manual Time Entry Mode.
   Used to edit COOK FACTOR while in Programming Mode.

3. Programming Mode (keypad “3”)
   Edit preset programs and/or create new programs for customized cooking.

4. User Options (keypad “4”)
   Allows the user to customize various oven settings.

5. X2 – Double Quantity Cooking (keypad “5”)
   Increases a preset cook time by a percentage of the original cook time, also know as a COOK FACTOR. Used for cooking multiple servings of foods.

6. Menu A/B (keypad “6”)
   Toggles menu selection between two sets of programmed cook settings. “Menu A/B” function only available when factory option ALLOW AB MENU is enabled

General Display Screens

READY SCREEN
Indicates oven is ready to operate. The operator may press keypads to begin preset programs or to activate secondary keypad functions.

• Menu A/B disabled
• Quantity X2 disabled
• Menu A open
• Quantity X2 enabled

STYLE 1 Cooking & Programming Features

Programming Features
STAGE COOKING
Allows operator to use up to four different cooking cycles or stages consecutively without repeated input from the operator. For example, stage cooking could be set to defrost food initially, then cook it, and then keep the food warm until serving time.

PRESET PROGRAM KEYPADS
Oven can store between 10 to 200 cooking programs in memory. Available quantity varies based on “Digit Entry” User Option, and “Menu A/B” factory setting
Note: To change “Digit Entry” options, see “User Options” section in this manual. “Menu A/B” only available when factory option ALLOW AB MENU is enabled

_ 10 programs (0-9)
** (10 total cooking programs)_**

| 2 menu sections (A or B)
L+ 10 programs per menu (0-9) and (0-9)
(20 total cooking programs)
01| Double Digit| __ 100 programs (00-99)
(100 total cooking programs)| 2 menu sections (A or B)
L+ 50 programs per menu (00-49) and (00-49)
(100 total cooking programs)
| Folders| _ 10 folders (0-9)
L+ 10 programs per folder (0-9)
** (100 total cooking programs)| 2 menu sections (A or B)
L+ 10 folders per menu (0-9) and (0-9)
L+ 10 programs per folder (0-9) and (0-9)
(200 total cooking programs)_**

QUANTITY PROMPT (select models)
Note: Only available when factory option ALLOW QUANTITY PROMPT is enabled and “Quantity Prompt” is enabled in “User Options”
Allows operator to select preset program keypad(s) for a menu item, followed by the quantity of  items to be heated. Cook times and settings can be customized for quantities 1-9.

Methods of Cooking & Programming
COOKING WITH PRESET PROGRAM KEYPADS
Allows operator to quickly activate saved cooking sequences using 1-2 keypad strokes

MANUAL TIME ENTRY COOKING
Allows operator to heat without changing the preset program keypads

MANUAL KEYPAD PROGRAMMING
Allows operator to use keypads to edit preset programs and/or create new programs for customized cooking.

USB PROGRAMMING UPLOADS
Allows operator to load program settings and user options using a standard USB flash drive

ACP PROGRAMMING APPLICATION
Allows operator to create and edit program settings and user options on a computer.
For detailed instructions, please visit: www.acpsolutions.com/oven- programming

STYLE 1 Operation

Interrupting Operation
Open oven door or press STOP/RESET keypad to interrupt operation. Display continues to show countdown time. Close door and press START/OK keypad to resume oven operation.

Canceling Mistakes
If oven is not cooking, press STOP/RESET keypad to clear display.
If oven is cooking, press STOP/RESET keypad once to stop oven, then again to clear display.
If oven door is open and time shows in display, close oven door and press STOP/RESET keypad to clear display.

FACTORY PRESET PROGRAMS
Menu A

Operating Preset Program Keypads
From the factory, this oven comes preprogrammed with several cooking sequences in memory. To heat using a preset program, press number keypad(s). Oven will start to heat automatically.

1. Open oven door, place food in oven, and close oven door.

   • READY screen is displayed
   • If keypad is not pressed within 60 seconds, open and close oven door again.

2. Press desired number keypad(s)

   • Single Digit Keypad Cooking: press a single keypad (0-9)
   • Double Digit Keypad Cooking: press the two keypads, in order, of the double digit number for the desired cooking sequence (00-99)
   • Folders: press one keypad to open folder (0-9), followed by keypad for desired cooking sequence (0-9)
     Note: To change Digit Entry option see User Options section in this manual

3. Oven operates and time counts down.

   • Display shows the program name and counts down cooking time.
   • If additional cooking time is required, press preset keypads before or after cooking cycle ends.

4. At the end of the cooking cycle, the oven beeps. Carefully remove food from oven.

X2 – DOUBLE QUANTITY COOKING (optional)
Press and hold number keypad “5”/ X2 to toggle double quantity feature ON.

• “X2” appears at top center of screen when enabled.
  Press desired number keypad(s).

• Display shows the program name and counts down cooking time for two quantities.

MENU A/B (select models)
Press and hold number keypad “6” to toggle between A and B menus.

Quantity Prompt (select models)

1. Press desired number keypad(s)
   • ENTER QUANTITY screen is displayed
2. Enter desired quantity using keypad 1-9
   • Display shows the program name and counts down cooking time. Quantity is displayed in top left corner.

Manual Time Entry Mode
Allows operator to heat without changing the preset program keypads. From READY or DOOR OPEN screen:

1. Open oven door, place food in oven, and close door
   • READY screen is displayed. Fan and light operate
   • If keypad is not pressed within 60 seconds, open and close oven door again
2. Press and hold number keypad “1”/ TIME ENTRY
   • MANUAL COOK screen is displayed
3. Press number keypads to enter desired cook time
4. Press and hold number keypad “2”/ POWER LEVEL to change power level.
   • Press number keypads to enter % microwave power (“1”=10%, “2”=20%,etc.) For 100% power level, press and hold number keypad “2”/ POWER LEVEL
5. Press START/OK keypad to begin cooking
   • Oven operates and display counts down cooking time
6. At the end of the cooking cycle, the oven beeps. Carefully remove food from oven.

Manual Time Entry with Multiple Stages
Stage cooking allows consecutive cooking cycles (stages) without interruption. Up to four different cooking cycles can be entered.

1. Follow “Manual Time Entry Mode” steps 1-4 above to enter settings for stage one.

2. To enter additional cooking stages: Press and hold number keypad “1”/ TIME ENTRY

   • MANUAL COOK STAGE entry screen is displayed

3. To enter cook time for Stage Two: Press number keypad “2”

   • Press number keypad(s) to enter cook time
   • Press START/OK keypad

4. To enter power level for Stage Two: Press number keypad “6”

   • Press number keypad(s) to enter % microwave power (“1”=10%, “2”=20%,etc.)
     For 100% power level, press and hold number keypad “2”/ POWER LEVEL

   • Press START/OK keypad

5. To enter additional cooking stages: Repeat steps 3-4 for each additional stage, substituting corresponding number keypads for each stage.
   Example: For stage three, press number keypad “3” to edit cook time, and press number keypad “7” to edit power level.

6. Press START/OK keypad to begin cooking

STYLE 1 Programming Display Screens

Programming Mode Screen
Indicates oven is in programming mode. The operator may press keypads to open program and/or folder locations.
Note: Screens may vary based on “Digit Entry” User Option, and “Menu A/B” factory setting

• Single Digit Entry
• Menu A shown
• Page 1 of 2 shown
• “3” is first available location

(A) PROGRAM/FOLDER LOCATIONS
Numbers represent programmed cooking sequences and available memory locations. Unused locations are labeled “- Available.” First available location is highlighted. Operator may press keypads to view and edit locations.

(B) MENU A/B DISTINCTION (select models)
Displays active menu section. Operator may press and hold number keypad “6” to toggle between A and B menus.

• Double Digit Entry
• Menu A shown
• Page 10 of 10 shown

(C) MULTIPLE PAGES
Radio button icons indicate page number. Display automatically toggles to the next page every 2 seconds. Operator may press START/OK keypad to manually toggle between pages.

• Folder Digit Entry
• Menu A/B disabled
• Page 1 of 2 shown
• “4” is first available location

Program Entry Screen
Displays while a program or folder location is open. Stored location is represented by number at top right corner of screen

• Single Digit Entry
• Location “3”
• Double Digit Entry
• Location “12”

“Program Entry” Keypad Functions

Edit Name Screen
Displays while editing name of program or folder. Operator may press number keypads to enter a name. To cycle through available characters, press the same keypad within 1 second.

“Edit Name” Keypad Functions

STYLE 1 Programming

Manual Programming Mode
Allows operator to edit preset programs and/or create new programs for customized cooking.
Note: Manual Programming must be enabled in User Options

From READY or DOOR OPEN screen:

1. Press and hold number keypad “3”/ PROGRAM
   • Oven will display list of preset program and available locations
   • The first available location will be highlighted. If no locations are available, the first preset program on the first page will be highlighted.
   • Display automatically toggles to the next page of program locations every 2 seconds. Select the START pad to manually toggle to next page.
2. Press number keypad(s) to open the desired program location
   • PROGRAM ENTRY screen is displayed.
3. To edit name: Press number keypad “0”
   • EDIT NAME screen is displayed
   • Press number keypads to enter program name.
   • Press START/OK keypad to save and return to program entry screen.
4. To edit cook time for Stage One: Press number keypad “1”
   • Press number keypads to enter cook time
   • Press START/OK keypad to save and return to program entry screen
5. To edit power level for Stage One: Press number keypad “5”
   • Press number keypads to enter % microwave power (“1”=10%, “2”=20%,etc.) For 100% power level, press and hold number keypad “2”/ POWER LEVEL
   • Press START/OK keypad to save and return to program entry screen
6. To save and exit programming mode: Press START/OK keypad

Manually Programming Multiple Stages
Stage cooking allows consecutive cooking cycles (stages) without interruption. Up to four different cooking cycles can be programmed

1. Follow “Manual Programming Mode” steps 1-5 above.

2. Repeat steps 4-5 for each additional stage, substituting corresponding number keypads for each stage.
   Example: For stage two, press number keypad “2” to edit cook time, and press number keypad “6” to edit power level.

3. To save and exit programming mode: Press START/OK keypad

STYLE 1 Programming
Quantity X2 Programming
This feature allows a preset percentage of original cook time, called a cook factor, to be added to a cook sequence. Default cook factor is 80% unless otherwise stated.

EDIT THE COOK FACTOR
From READY or DOOR OPEN screen:

1. Press and hold number keypad “3”/ PROGRAM
2. Press number keypad(s) to open the desired program location
   • PROGRAM ENTRY screen is displayed
3. Press and hold number keypad “2” / POWER LEVEL
   • EDIT COOK FACTOR screen is displayed
   • Press number keypads to enter cook factor between 10 – 100%
   • Press START/OK keypad to save and return to program entry screen

Folders Programming (optional)
Note: Folders must first be enabled in User Options> DIGIT ENTRY.

NAVIGATE FOLDERS

• To open folder: Press number keypad to open the desired folder
• To exit folder: Press STOP/RESET keypad

CREATE FOLDERS
Note: Desired keypad location must be empty “- Available” before creating a folder.

From READY or DOOR OPEN screen:

1. Press and hold number keypad “3”/ PROGRAM
   • Oven will display list of preset program and available locations
   • The first available location will be highlighted. If no locations are available, the first preset program on the first page will be highlighted.
   • Display automatically toggles to the next page of program locations every 2 seconds. Select the START pad to manually toggle to next page.
2. Press an “- Available” keypad from 0-9.
   • PROGRAM ENTRY screen is displayed
3. To edit name: Press number “0” keypad. Press number keypads to enter name. Press START/OK keypad to save name.
4. To save folder: Press START/OK keypad.

DELETE FOLDERS
From READY or DOOR OPEN screen:

1. Press and hold number keypad “3”/ PROGRAM to enter programming mode.
2. Press and hold the number keypad corresponding to folder to delete it.
   • Contents of a deleted folder will be moved to the top level

STYLE 1 USB Flash Drive

Export Menu via USB Flash Drive
Note: Before beginning, “PIN Code” must be enabled in User Options From READY or DOOR OPEN screen:

1. Insert flash drive into the USB port
2. Press and hold keypad number “4”/ USER OPTIONS
   • PIN Code prompt appears
3. Press keypads 1-3-5-7-9 to enter SERVICE MODE
4. Press corresponding number keypad to select “Export to USB”
   • EXPORTING… screen appears. Oven beeps once export is complete
   • Settings, menu items, and oven usage data will be loaded on USB Flash Drive
5. Press STOP/RESET keypad to exit SERVICE MODE. Remove USB Flash Drive

Import Menu via USB Flash Drive
Note: Menu file must be .xml format; must be the only .xml file on the flash drive. Menu file must be saved at the top level (root directory) of the flash drive, and cannot be located inside any folders.

From READY or DOOR OPEN screen:

1. Insert flash drive into the USB port

2. Press and hold keypad number “4”/ USER OPTIONS

   • If prompted, enter the PIN Code and press START/OK keypad

3. Press START/OK keypad to scroll through pages of user options until “Load File” appears

4. Press corresponding number keypad to select “Load File”
   Caution: Uploading a new file will overwrite existing items on oven. To ensure items are not lost, first backup files by exporting to USB drive.

   • IMPORTING… screen appears.
   • IMPORT COMPLETE screen displays once import is complete
   • Settings and menu items will now be loaded on oven and ready to use

5. Press STOP/RESET keypad to exit USER OPTIONS. Remove USB Flash Drive

ACP Programming Application
For larger, and more complex menus, it may be more manageable to create and edit menus using the ACP Programming Application. For detailed instructions, please visit: www.acpsolutions.com/oven- programming/

Open Menu in ACP Programming Application
Note: For more details, please see ACP Programming Application User Guide online

1. Insert flash drive into USB port on computer.
2. Open ACP Programming Application.
3. Select “File,” then “Open.” Navigate to flash drive. Select the menu file (.xml format) and open

ENABLE/DISABLE PIN CODE
From READY or DOOR OPEN screen:

1. Press and hold keypad number “4”/USER OPTIONS
   • If prompted, enter the PIN Code and press START/OK keypad
2. Press START/OK keypad to scroll through pages of user options until “PIN Code” appears.
3. Press corresponding number keypad to open “PIN Code” options
4. To change the setting, press corresponding number keypad
5. Press STOP/RESET keypad to exit User Options Menu

Updating Firmware
Note: Firmware files must be loaded on USB flash drive. Must be saved at the root directory of the flash drive, and cannot be located inside any folders.

1. From READY screen, Press and hold keypad number “7”.
   • PIN Code prompt appears
2. Press keypads 1-3-5-7-9 to enter SERVICE MODE
3. Press and hold keypad number “7”.
   • Firmware update screen appears
4. Insert flash drive into the USB port
5. Press press START/OK keypad to begin update

Troubleshooting:
If firmware fails to load: press and hold the STOP/RESET keypad while plugging in the oven.

STYLE 1 User Options

There are several options you can change to customize the operation of the oven for your business. Options are shown below. The factory setting is shown in bold type.

Access and Modify User Options
From READY or DOOR OPEN screen

1. Press and hold keypad number “4”/ USER OPTIONS.
   If prompted, enter the PIN Code and press START/OK keypad

   • USER OPTIONS screen is displayed

2. Press the START/OK keypad to scroll through pages of user options

3. To access an individual user option, press the corresponding number keypad

   • To change the setting, press corresponding number keypad
   • To return to User Options Menu, press START or STOP/RESET

4. Press STOP/RESET keypad to exit User Options Menu

STANDARD DEFAULT PER MODEL (FACTORY SETTINGS IN BOLD)

Factory setting may vary by model

beep Continuous beep until door is opened 5 beep bursts until door is open
Speaker Volume| Low Medium High| Sets volume to low
Sets volume to medium
Sets volume to high
Key Beep| On
Off| Allows beep when keypad is pressed
Prevents beep when keypad is pressed
Reset on Door Open| End Cook Cycle
Pause Cook Cycle| Cancels heating time count down after door is opened during cycle.
Allows oven to resume heating time countdown after door is opened during cycle
Digit Entry| Single Digit Double Digit Folders| Allows 10 (0-9) preprogrammed items
Allows 100 (00-99) preprogrammed items
Allows 10 folders (0-9), each with 10 preprogrammed items
Manual Programming| On
Off| Allows use of manual time entry and preprogrammed keypads
Allows use of preprogrammed keypads only
Time Entry| On
Off| Manual time entry/cooking allowed
Manual time entry/cooking not allowed
Maximum Cook Time| 10 minutes
60 minutes| Allows 10 minutes of heating time
Allows 60 minutes of heating time
Keypad Enable Window| 15 seconds
30 seconds
1 minute
2 minutes| 15 seconds after oven door is opened, keyboard disabled 30 seconds after oven door is opened, keyboard disabled
1 minute after oven door is opened, keyboard disabled
2 minutes after oven door is opened, keyboard disabled
On-the-Fly| On
Off| Allows pushing additional keypads to add or change time in the middle of a cook cycle
Disables pushing any additional keypads during a cook cycle
Quantity Prompt*| On
Off| Prompts the user for portion quantity multiplier (1-9) upon selecting a preset program
Allows user to cook individual portions and/or use X2 quantity multiplier feature
Default to Menu A or B*| Menu A
Menu B| Menu A displayed by default
Menu B displayed by default
PIN Code| Off
On
Set PIN Code| PIN Code not required to access User Options
PIN Code required to access User Options
PIN Code required. Create new 4 digit PIN Code
Language| Bengali, Chinese (Mandarin), Danish, Dutch, English** , Filipino, French, German, Greek, Hindi, Italian, Japanese, Korean, Laotian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Ukrainian, Vietnamese
Load File| N/A| Detects USB flash drive and imports .xml format menu file

• Available on select models only (only displayed in User Options menu if factory option is enabled)

Control Panel and Features

Control Panel Features

(A) DISPLAY (select models)
Some items in display can be seen but will not glow.

(B) TIME ENTRY KEYPAD
Use to enter cooking time for either manual entry or programming.

(C) NUMBER KEYPADS
Use to begin cooking programs or enter times and power levels for “Manual Time Entry” cooking

(D) POWER LEVEL KEYPAD
Use to set microwave power level between 0% to 100% in 10%increments (1 = 10% power, 2=20%, 3=30%, etc.). The power level can be decreased for foods that require slower more even cooking. If cooking time is set and START keypad pressed, oven cooks at 100% power. When programming, to reset power level to 100%, press POWER LEVEL keypad.

(E) START KEYPAD
Begins Manual Time Entry cooking or restarts an interrupted cooking cycle. When programming, use to save time and power level, and to advance to next user option.

(F) STOP/ RESET KEYPAD
Use to exit programming mode and stop cooking during cooking cycle.

(G) QUANTITY X2 KEYPAD
Increases a preset cook time by a percentage of the original cook time, also know as a cook factor. Used for cooking multiple servings of foods.

Programming Features
STAGE COOKING
Allows operator to use up to four different cooking cycles or stages consecutively without repeated input from the operator. For example, stage cooking could be set to defrost food initially, then cook it, and then keep the food warm until serving time.

USER OPTIONS
Allows the user to customize various oven settings. See “User Options” section of manual for details.

MANUAL TIME ENTRY
Allows operator to heat without changing the preset program keypads.

PRESET PROGRAM KEYPADS (DIGIT ENTRY)
The oven can of store either 10 or 100 cooking programs in memory.

Single Digit Keypad Cooking
From the factory, the oven is programmed to store 10 cooking programs. Each keypad begins a cooking program.

Double Digit Keypad Cooking
The oven control can be changed to store up to 100 cooking programs. Each entry will be assigned a double digit number, for example 01, 05, or 20. When using the double keypad programming, two keypads must be pressed to start the cooking cycle. To set the control to 100 cooking programs, see the “User Options” section of this manual.

Displays and Operation

Cooking Displays

cooking time is displayed
% MW POWER| COOK LEVEL| Displays while oven is operating to show the percent microwave power level.

• Style 2: The % MW Power is displayed about as a number 10-90 in intervals of 10. If no number is displayed, the oven is cooking at full power.
• Style 3: The cooking level is displayed above as a number 1 through 9. (1=10%, 2=20%, 3=30%, etc.) If no number is displayed, the oven is cooking at full power.

COOKING| POWER| Displays while the oven is generating microwave energy during a cooking cycle.

Programming Displays

memory only.
P–| P:| Displays when oven enters programming mode for double digit keypad memory. 2 keypads must be pressed to enter a program.
OPTIONS| OP:–| Displays when oven is in user option mode. User options can then be set or specified.
cf:0-| CF:| Displays with a numerical cooking factor when the X2 keypad is pressed. Cooking Factor is the percentage by which cooking time increases when using X2 keypad to cook multiple portions. (1=10%, 2=20%, 3=30%, etc.)
stage-| P:–1| Number (1 through 4) indicates the stage that is being programmed.

• Style 2: The stage # is displayed above cooking time.
• Style 3: The stage # displays briefly when programming a specific cooking stage.

Interrupting Operation
While the oven is operating, press STOP/RESET keypad to interrupt operation. Display shows remaining cooking time. Close door and press START key to resume oven operation.

Canceling Mistakes
If oven is not cooking, press STOP/RESET keypad to clear display. If oven is cooking, press STOP/RESET keypad once to stop oven, then again to clear display. If oven door is open and time shows in display, close oven door and press STOP/RESET keypad to clear display.

Factory Preset Programs
All preprogrammed keypads arrive set at full power (100%).

Note: Factory setting may vary by model

Operating Preset Program Keypads
From the factory, this oven comes preprogrammed with several cooking sequences in memory.
Note: To change single or double keypad entry option see “User Options” section in this manual.

1. Open oven door and place food in oven. Close door.
   • Display shows “READY”
2. Select the keypad(s) for the desired preprogrammed cooking sequence.
   • Single Digit Keypad Cooking: press a keypad (0-9)
   • Double Digit Keypad Cooking: press the two keypads, in order, of the double digit number for the desired cooking sequence.(00-99)
3. Oven begins cooking and displays remaining cooking time.
4. If additional cooking time is required, press preset program keypad(s) before or after cooking cycle ends.
5. At the end of the cooking cycle, the oven beeps. Carefully remove food from oven.

Operation and Programming

Manual Time Entry
Allows operator to heat without changing the preset program keypads.

1. Open oven door and place food in oven. Close door.
   • Display shows “READY”
2. Press the TIME ENTRY keypad
   • Display shows “00:00” and “READY”
3. Press number keypads to enter the desired cook time.
   • If keypad is not pressed within 60 seconds, open and close oven door again.
4. Press POWER LEVEL keypad to select power level. Press a number keypad to adjust the power level, or press POWER LEVEL keypad again to reset to 100%.
   • Style 2: Display shows “% MW POWER” and current power level if other than 100 percent power.
   • Style 3: Display shows “COOK LEVEL” and current power level if other than 100 percent power.
5. To enter additional cooking stages: Repeat steps 2-4 for each additional cooking stage.
   • Up to four different stages can be programmed.
6. Press START keypad to begin cooking

Quantity X2 Keypad
To increase cooking time when cooking more than one serving.

1. Open oven door and place food in oven. Close door.
   • Display shows “READY”
2. Press X2 keypad.
   • Amount of time added is a percentage of the original preset cooking time.
   • The percentage can be changed. See Programming section in this manual.
3. Press desired preprogrammed keypad.
4. Oven begins cooking and displays remaining cooking time.

Programming Mode
Allows operator to assign cook times, power levels, and stage cooking to the number keypads.

1. Open oven door and press and hold number keypad “1” for 5 seconds. The oven beeps.

   • Style 2: Display shows “PROGRAM”
   • Style 3: Display shows “P:0”
     Note: If STOP/RESET keypad is pressed before programming is complete,changes are discarded and microwave exits programming mode.

2. Select the keypad(s) to change or review the program cooking sequence.

   • Single Digit Keypad Cooking: press a keypad (0-9)
   • Double Digit Keypad Cooking: press the two keypads, in order, of the double digit number for the desired cooking sequence.(00-99)

3. Press number keypads to enter the desired cook time.

4. Press POWER LEVEL keypad to select power level. Press a number keypad to adjust the power level, or press POWER LEVEL keypad again to reset to 100%.

   • Style 2: Display shows “% MW POWER” and current power level if other than 100 percent power.
   • Style 3: Display shows “COOK LEVEL” and current power level if other than 100 percent power.

5. To add additional cooking stages: Press TIME ENTRY keypad. Then repeat steps 3-4 for each additional cooking stage.

   • Up to four different stages can be programmed.

6. To save the cooking program: Press START keypad

7. To exit programming mode: Press STOP/RESET keypad or close oven door.

Quantity X2 Programming
This feature allows a preset percentage of original cook time, called a cook factor, to be added to a cook sequence.

TO EDIT THE COOK FACTOR:

1. Open oven door and press and hold number keypad “1” for 5 seconds. The oven beeps.
2. Select the keypad(s) to reprogram.
3. Press the X2 keypad.
4. Press a number keypad to change the cook factor. Examples:
   • Pad 5 would change the cooking factor to 50%.
   • Pad 3 would change the cooking factor to 30%.
5. Press START keypad to save changes.

User Options
Changing User Options
This allows the user to customize various oven settings. Options such as single or double digit keypad programming, beep volume, and maximum cooking time can be changed to suit individual preferences.

1. Open oven door and press and hold number keypad “2” for 5 seconds. The oven beeps.

   • Style 2: Display shows “OPTIONS”
   • Style 3: Display shows “OP:”
     Note: If STOP/RESET keypad is pressed before programming is complete,changes are discarded and microwave exits programming mode.

2. Press any number keypad to enter related options as noted in chart below.

3. To change, repeat pressing the number keypad until desired setting is reached.

   • Each time the keypad is pressed, option will change.
   • Match code displayed with code for desired option.

4. Press START keypad to save the selected setting.

5. To exit User Option Mode, press STOP/RESET keypad and close door.

1
End of Cycle Beep| OP:10 OP:11 OP:12| 3 second continuous beep Continuous beep until door is opened 5 beep bursts until door is open
2
Speaker Volume| OP:20 OP:21 OP:22 OP:23| Eliminates beep Sets volume to low
Sets volume to medium
Sets volume to high
3
Key Beep| OP:30

OP:31

| Prevents beep when keypad is pressed
Allows beep when keypad is pressed
4
Keyboard Enable Window| OP:40 OP:41 OP:42 OP:43| 15 seconds after oven door is opened, keyboard disabled 30 seconds after oven door is opened, keyboard disabled
1 minute after oven door is opened, keyboard disabled
2 minutes after oven door is opened, keyboard disabled
5
Add Time During Heating| OP:50
OP:51| Prevents adding heating time while oven is heating
Allows heating time to be changed while oven is heating when a memory keypad is pressed
6
Reset Door Open| OP:60
OP:61| Allows oven to resume heating time countdown after door is opened during cycle
Cancels heating time count down after door is opened during cycle.
7
Maximum Heating Time| OP:70
OP:71| Allows 60 minutes of heating time
Allows 10 minutes of heating time
8
Manual Operation| OP:80
OP:81| Allows use of preprogrammed keypads only
Allows use of manual time entry and preprogrammed keypads
9
Double Digit Operation| OP:90
OP:91| Allows 10 (0-9) preprogrammed keypads (Single Keypad Cooking)
Allows 100 (00-99) preprogrammed keypads (Double Keypad Cooking)
0
Clean Filter Message| OP:00 OP:01 OP:02 OP:03| Do not display message
Display message for 24 hours every 7 days Display message for 24 hours every 30 days Display message for 24 hours every 90 days

*Factory setting may vary by model

Cooking Instructions

Steaming Tips:

1. Cooking Vessels

   • Always heat or cook food items in covered containers to accomplish:
   • Retention of steam for efficient cooking and to keep foods moist
   • Even cooking results and temperatures
   • A cleaner oven interior and prevention of food splatters
   • Ceramic, paper, china, styrofoam, glass and plastic are suitable materials for use in microwave ovens.
     A high temperature resistant amber pan is recommended for ALL items, especially those high in fat or sugar content, as these ingredients get hot very quickly.

2. Food Temperature

   • To reach a mandatory serving temperature, frozen foods require a longer cook time than refrigerated items.
   • Refrigerated items:
   • Items stored at 40°F (4°C) in the refrigerator should be covered while heated; except breads, pastries or any products with a breaded coating, which should be heated uncovered to avoid softening.
   • Room temperature items:
   • Foods held at room temperature, such as canned items or vegetables, will require less time to heat than refrigerated items.
   • Conventionally prepared foods should be slightly undercooked to prevent overcooking when rethermed by microwave steaming.
   • After a steaming cycle has been completed, internal food temperatures continue to slightly rise due to the presence of steam.

3. Structure of Food

   • Food items that are high in fat, sugar, salt and moisture attract and quickly absorb microwave energy, allowing for a shorter cook time.
   • Items high in protein or fiber require a longer cook time, due to a slower absorption of microwave energy.

4. Quantity

   • As the mass of food increases, so will the necessary cook time.

Refer to and comply with all USDA/FDA Food Code guidelines when cooking or heating food items.

Care and Cleaning
Microwave energy is attracted to any food source in the oven. Food splatters or spills can affect heating performance,and can also cause oven damage. To prevent damage to oven, keep the microwave oven clean and remove any food debris.
Follow the recommendations below for proper maintenance of oven.
WARNING: NOT FOLLOWING APPROVED OVEN CLEANING INSTRUCTIONS MAY VOID YOUR OVEN WARRANTY
⚠ Do NOT use abrasive cleaners or cleaners containing ammonia, citrus, phosphates, chlorine, sodium or potassium hydroxide (lye). The use of caustic cleaning products or those containing ammonia, citrus, phosphates, chlorine, sodium or potassium hydroxide (lye) can damage critical oven parts.
Use of unapproved cleaning agents will void the terms of the warranty.
⚠ Never pour water into microwave oven bottom.
⚠ Do NOT use water pressure type cleaning systems.
⚠ Do NOT operate oven without the antenna shield and air filter in place.
⚠ Never turn on or operate oven during cleaning procedure. Always unplug oven before cleaning.

⚠WARNING
To avoid electrical shock which can cause severe personal injury or death, unplug power cord or open circuit breaker to oven before cleaning.
Wear protective gloves and protective glasses when cleaning the oven.
Failure to maintain the oven in a clean condition could lead to deterioration of the surface that could adversely affect the life of the appliance and possibly result in a hazardous situation.

Daily Care and Cleaning
INTERIOR, EXTERIOR, AND DOOR

1. Unplug Oven

2. Remove any food debris

3. Clean microwave oven with mild detergent in warm water using soft sponge or cloth. Wring sponge or cloth to remove excess water before wiping equipment.

4. If desired, boil a cup of water in microwave oven to loosen soil before cleaning. CONTROL PANEL

5. Open oven door to deactivate oven timer.

6. Clean with mild detergent in warm water using soft sponge or cloth.
   Wring sponge or cloth to remove excess water before wiping equipment. ANTENNA/SPLATTER SHIELD
   The antenna shield (or splatter/grease shield) is a vital part of the oven’s design.
   Clean the shield in place to prevent food splatter/debris from building up on the oven ceiling

7. Unplug Oven

8. Clean antenna shield with mild detergent in warm water using soft sponge or cloth. Wring sponge or cloth to remove excess water before wiping equipment.

9. FOR STUBBORN DEBRIS, it may be necessary to remove antenna shield for deeper cleaning.

   • a. Unplug Oven to stop antenna from rotating
   • b. Remove antenna shield
   • Press the front 2 tabs and pull down
   • Remove the shield by inclining at a 45 degree angle
   • c. Clean shield in warm water with mild detergent. Rinse with water.
   • d. Dry thoroughly
   • e. Reinstall shield
   • Position shield with “This Side Up” facing up and legible
   • Insert shield into cavity at an angle
   • Insert the back 2 pins, then push the front up into position
   • f. Check for proper installation
   • After assembly, the 4 pins need to be inserted through the holes.
   • Using finger, pull downward on shield to assure all pins are engaged in cavity holes and shield is securely installed.
   • g. Reconnect power to oven.

See previous page for detailed Daily Care and Cleaning recommendations.

Weekly Care and Cleaning
AIR FILTERS
Filter is located below oven door. Clean air intake filter weekly for proper airflow.
⚠ IMPORTANT: To avoid overheating and oven damage, clean air filter regularly.
⚠ CAUTION: Do NOT operate oven without filter in place.

1. Unplug Oven.
2. Grasp filter tabs and pull forward. Filter will release from retaining clips.
3. Wash filter in hot water and mild detergent. Rinse and dry thoroughly.
4. To reinstall, place bottom of filter in clips and push top of filter into position.

Monthly Care and Cleaning
DISCHARGE AIR VENTS
Check monthly for a buildup of cooking vapors along intake and discharge louvers on bottom and back of oven. Clean air vents with damp cloth to ensure proper airflow. Dry thoroughly.

Before Calling for Service

Record all inspections and repair for future reference.

WARNING
To avoid electrical shock which can cause severe personal injury or death, do not remove outer case at any time. Only an authorized servicer should remove outer case.

oven components. It is normal for fan to run 60 seconds
Oven fan runs while oven is not cooking| Normal operation
Oven does not operate| Confirm oven is plugged in.
Check fuse or circuit breaker.
Confirm oven is plugged into dedicated circuit.
Confirm oven is on grounded and polarized circuit. Contact electrician to confirm.
If oven does not accept entries when keypad is pressed| Open and close oven door. Press keypad again.
If oven malfunctions| Unplug oven, wait for 1 minute, and plug in oven.
Oven operates intermittently| Check air filters and discharge area for obstructions
Oven operates, but does not heat food| Place one cup cool water in oven. Heat for one minute. If water temperature does not rise, oven is operating incorrectly and a service should be called.
“Clean Filter” displays| This is normal and will appear for 24 hours.
Frozen oven display| Oven display needs to reset. Unplug oven. Wait 5 seconds. Plug back in.
“INVALID ENTRY” alert| Cook time is zero or unset. Enter correct cook time.
“Exceeds Maximum Cook Time” alert| Total cook time exceeds the maximum allowable. Check cook times per stage.
Check User Option>Maximum Cook Time

email: commercialservice@acpsolutions.com
For full product documentation visit: www.acpsolutions.com
©2024 ACP, Inc. Cedar Rapids, IA 52404

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