Touchstone 80004 WiFi Enabled Fireplace User Guide

: July 25, 2024
: Touchstone

Table of Contents

Touchstone 80004 WiFi Enabled Fireplace
Product Usage Instructions
Touchstone Electric Fireplace WiFi Setup Guide
Setting Up Touchstone Fireplace App and Account
Bluetooth/WiFi Pairing Setup – Adding Fireplace to Touchstone Fireplace
WiFi EZ Mode Pairing – Adding Fireplace To The Touchstone Fireplace App
Using the Touchstone Fireplace App and Controlling Your Touchstone
Fireplace Controls
Linking Touchstone Fireplace App to Amazon Alexa
Amazon Alexa Commands
Google Assistant Commands
Disconnecting/Reconnection The Fireplace From the Touchstone Fireplace
FCC Caution
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Touchstone 80004 WiFi Enabled Fireplace

Specifications:

Brand: Touchstone Home Products
Product: WiFi-Enabled Fireplace
Supported Models: Sideline Series, Sideline Elite Series, Sideline Infinity Series, Sideline Fury Series, Chesmont Mantel Series, Forte Elite Series

Product Usage Instructions

Connecting to WiFi
To connect your Touchstone Home Products Electric Fireplace to your home network and operate it through the Touchstone Fireplace app, follow these steps:

Create an account on the Touchstone Fireplace app.
Download the Touchstone Fireplace App on your mobile device.
Register with your email address and agree to the Privacy Policy and User Agreement.
Receive a verification code via email and enter it in the app.
Set up an account password and log in to the app.

Using the Touchstone Fireplace App:
Once your account is set up, follow these steps to connect your fireplace:

Enable Bluetooth on your smart device.
Open the Touchstone Fireplace app.
Select “ADD DEVICE” to pair your fireplace with the app.

FAQ:

Q: Which models of Touchstone Home Products Electric Fireplaces are WiFi-Enabled?
A: The WiFi-Enabled models include Sideline Series, Sideline Elite Series, Sideline Infinity Series, Sideline Fury Series, Chesmont Mantel Series, and Forte Elite Series.
Q: What should I do if my fireplace does not have a WiFi Symbol in the control panel area?
A: If your fireplace does not have a WiFi Symbol, it is not WiFi-Enabled and cannot be connected to the Touchstone Fireplace app.

WARNING
Read and understand this entire owner’s manual, including all safety information, before plugging in or using this product. Failure to do so could result in fire, electric shock, or serious personal injury.

CAUTION
Keep this owner’s manual for future reference. If you sell or give this product away, make sure this manual accompanies this product.

Fireplace Models Supported
The following Touchstone Home Products Electric Fireplace models are WiFi- Enabled and powered by the Touchstone Fireplace App
Sideline Series: 80004, 80006, 80011, 80014, 80015, 80025, 80027, 80028, 80032, 80043
Sideline Elite Series: 80036, 80037, 80038, 80042, 80044, 80049, 80050
Sideline Infinity Series: 80045, 80046, 80051
Sideline Fury Series: 80053, 80054, 80055, 80056
Chesmont Mantel Series: 80033, 80034
Forte Elite Series: 80052

Touchstone Electric Fireplace WiFi Setup Guide

This WiFi Setup Guide is only for WiFi-Enabled Touchstone Home Products Electric Fireplaces. Fireplaces that are WiFi-Enabled will have a WiFi Symbol in the control panel area of the fireplace.

Touchstone Home Products WiFi-Enabled Electric Fireplaces are powered by the Touchstone Fireplace app. This document is a step-by-step guide for connecting your Touchstone Home Products Fireplace to your home network and operating the fireplace through the Touchstone Fireplace app.
In order to use your Touchstone Electric Fireplace with the Touchstone Fireplace app, you must create an account. Without an account, the fireplace cannot connect to your WiFi network.

Bluetooth/WiFi Pairing Setup vs WiFi Pairing Setup
There are 2 methods to pair your Touchstone Electric Fireplace to your WiFi network.

Bluetooth/WiFi Pairing Setup – This is the easiest and preferred method for pairing your Touchstone Electric Fireplace with your WiFi network. Once the fireplace is discovered through Bluetooth, the fireplace will pair automatically to your network.
WiFi EZ Mode Pairing Setup – This is a backup option should you have problems pairing your Touchstone Electric Fireplace to your WiFi network via Bluetooth mode.

Setting Up Touchstone Fireplace App and Account

On your mobile device, download the Touchstone Fireplace App from the appropriate app store or click the QR Code provided to download the app.
Once the Touchstone Fireplace App is installed, click on the app icon to open the app and click SIGN UP to create a new account.
On the REGISTER screen, type in your email address and click the “I Agree Privacy Policy and User Agreement” check box. Once done, click the GET VERIFICATION CODE button. You will be sent a verification code to the email address that you entered.
Enter the Verification Code
Setup account password.
Login to the Touchstone Fireplace app with the email address and password that you registered with and click the “I Agree Privacy Policy and User Agreement” check box and click the LOG IN button.

Bluetooth/WiFi Pairing Setup – Adding Fireplace to Touchstone Fireplace

App

Make sure that BLUETOOTH is enabled on your smart device.
Open the Touchstone Fireplace app and select ADD DEVICE
On the Add Device screen, a “Discovering devices” pop-up window for the fireplace will appear (TS logo). Click the ADD button
Select your router SSID and enter your router password and click NEXT once complete.
IMPORTANT: The 2.4GHz band on your WiFi router must be enabled in order to connect the fireplace to your network.
IMPORTANT: You may need to disable the 5GHz band on your WiFi router to connect the fireplace if it does not successfully connect the first time. Please see your router’s user manual for instructions on disabling the 5GHz WiFi band. The 5Ghz band can be re-enabled after pairing of the fireplace is complete.
Once you have entered your router SSID and password, the fireplace will be added to your router and the Touchstone Fireplace app
The fireplace has now been added to the app and is able to be controlled via the Touchstone Fireplace app. Click DONE to complete the process.

WiFi EZ Mode Pairing – Adding Fireplace To The Touchstone Fireplace App

Turn the fireplace ON.
On the fireplace, press and HOLD the POWER button for 10-15 seconds until the display on the fireplace says “P0”
Open the Touchstone Fireplace app and select ADD DEVICE
On the Add Device screen, select the FIREPLACE option to pair the fireplace to the app.
To put the fireplace EZ pairing mode, select the BLUETOOTH option at the top of the screen and change it to EZ Mode
Once EZ Mode is selected, select the “Confirm indicator rapidly blink” option and select NEXT.
**Note: The display on the fireplace will show P0 and the logs on the fireplace may or may not blink.
Select your router SSID and enter your router password and click NEXT once complete.
IMPORTANT: The 2.4GHz band on your WiFi router must be enabled in order to connect the fireplace to your network.
IMPORTANT: You may need to disable the 5GHz band on your WiFi router to connect the fireplace if it does not successfully connect the first time. Please see your router’s user manual for instructions on disabling the 5GHz WiFi band. The 5Ghz band can be re-enabled after pairing of the fireplace is complete.
The fireplace will now go through the EZ Mode pairing process where it will be added to your wifi network.
The fireplace is now added to your wifi network. Hit DONE when finished.

Using the Touchstone Fireplace App and Controlling Your Touchstone

Electric Fireplace

To control the fireplace via a mobile device, launch the Touchstone Fireplace App and click on your Touchstone Electric Fireplace.
After selecting the fireplace, you can now control the fireplace settings.

Fireplace Controls

Linking Touchstone Fireplace App to Amazon Alexa

The Touchstone Electric Fireplace can be controlled with Amazon Alexa devices after pairing the linking the Touchstone Fireplace App to Amazon Alexa. Please follow the instructions below to link the Touchstone Fireplace App with Amazon Alexa:

In the Touchstone Fireplace App, click on your Touchstone Electric Fireplace.
On the fireplace home screen, click on the Pencil icon in the upper right corner.
Under 3rd part control, click the ALEXA icon.
Click on the “Link with Account Password” button to link the Touchstone Fireplace app to your Amazon Alexa account.
Follow the instructions in the app for linking the Touchstone Fireplace App as a Skill in Amazon Alexa. This will allow you to control your Touchstone Electric Fireplace through Amazon Alexa.

Amazon Alexa Commands

After linking the Touchstone Fireplace App to Amazon Alexa as a skill, you can now control your Touchstone Electric Fireplace with verbal commands through Amazon Alexa devices.

The following is a list of commands that can be used:

Option	Amazon Alexa Command	Fireplace Response
Power On	“Alexa, turn on ” “Alexa, turn on fireplace”

Fireplace powers on
Power Off| “Alexa, turn off “Alexa, turn off fireplace”| Fireplace powers off
Set Flame Speed| “Alexa, set flame speed on the to <range: 1(slow) to 5 (fastest)” “Alexa, set flame speed on fireplace to 5.”| Sets the flame speed on the fireplace.
Flame Speed Range is 1 (slowest) to 5 (fastest)
Set Flame Color| “Alexa, set the flame color on the to

color.” “Alexa, set the flame color on the fireplace to orange color.”| Sets the flame color on the fireplace. Color options: Mixed Color, Orange Color, Blue Color Set Ember Bed Color| “Alexa, set the ember bed color on the to .” “Alexa, set the ember bed color on the fireplace to orange.”| Set the color of the ember bed. Color options: Orange, Red, Blue, Yellow, Green, Purple, Sky Blue, Magenta, White, Pink, Gradient Set Flame Brightness| “Alexa, set the flame light on the to ” “Alexa, set the flame light on the fireplace to brightest.”| Set the intensity of the flame brightness. Brightness intensity range is: Close (off), Lowest (1), Brighter (2), Medium (3), Much Brighter (4), Brightest (5) Set Temperature| “Alexa, set temperature on to “Alexa, set temperature on the fireplace to 86 degrees”| Sets the fireplace heater temperature. Temperature range is 67◦ to 86◦

Google Assistant Commands

After linking the Touchstone Fireplace App to Google Assistant as a skill, you can now control your Touchstone Electric Fireplace with verbal commands through Google Assistant devices.

The following is a list of commands that can be used:

Option	Amazon Alexa Command	Fireplace Response
Power On	“Hey Google, turn on ” “Hey Google, turn on
fireplace”	Fireplace powers on
Power Off	“Hey Google, turn off “Hey Google, turn off
fireplace”	Fireplace powers off
Set Flame Speed	“Hey Google, set flame speed on the to

<range: 1(slow) to 5 (fastest)” “Hey Google, set flame speed on fireplace to 5.”| Sets the flame speed on the fireplace. Flame Speed Range is 1 (slowest) to 5 (fastest)
Set Ember Bed Color| “Hey Google, set the ember bed color on the <fireplace name> to .”
“Hey Google, set the ember bed color on the fireplace to orange.”| Set the color of the ember bed.
Color options: Orange, Red, Blue, Yellow, Green, Purple, Sky Blue, Magenta, White, Pink, Gradient
Set Flame Brightness| “Hey Google, set the flame light on the

to ” “Hey Google, set the flame light on the fireplace to brightest.”| Set the intensity of the flame brightness. Brightness intensity range is: Close (off), Lowest (1), Brighter (2), Medium (3), Much Brighter (4), Brightest (5) Set Temperature| “Hey Google, set temperature on the to “Hey Google, set temperature on the fireplace to 86 degrees”| Sets the fireplace heater temperature. Temperature range is 67◦ to 86◦

Disconnecting/Reconnection The Fireplace From the Touchstone Fireplace

App

Disconnecting The Fireplace From The Touchstone Fireplace App
To disconnect from the Touchstone Fireplace App, do the following:

Press and HOLD the flame color changing button on the fireplace control panel for 10-15 seconds.
The digital display on the fireplace will display P0 after disconnection.

Automation Disconnection When Heat exceeds 88° F/ 30° C
When connected to a mobile device, if the fireplace detects that the ambient room temperature is equal to or exceeds 88 F/30 F, the fireplace will automatically turn off the heater and disconnect from the mobile device. To restore the connection, press and HOLD the flame color changing button on the fireplace control panel for 5 seconds until the fireplace display reads P4 and the mobile device will automatically reconnect.

Re-Enabiling WiFi and Reconnecting The Fireplace To The Touchstone Fireplace App
Should the fireplace become unresponsive via the Touchstone Fireplace App or Amazon Alexa and Google Assistant, please follow the instructions below for re-enabling the WiFi connection on the fireplace and reconnecting the fireplace to the Touchstone Fireplace App, Amazon Alexa, and Google Home:

Turn the fireplace ON with either the Power button on the fireplace or the Power button on the Remote Control.
Press and HOLD the flame color changing button on the fireplace control panel for 10-15 seconds.
The digital display on the fireplace will display P4 and restore the connection.

When the WiFi connection on the fireplace is enabled, there 2 dashes will be shown on the display.

FCC Caution

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
Tthis device must accept any interference received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
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