winco FW-S500, FW-S600 Commercial Electric Warmer and Warmer Cooker Instruction Manual

winco FW-S500, FW-S600 Commercial Electric Warmer and Warmer Cooker

Specifications

• Model: FW-S600 Electric Cooker/Warmer
• Size: 22″L x 14-9/16″W x 10-7/8″H
• Well Inner Depth: 6″
• Voltage: 120V 50/60Hz
• Wattage: 1500W

Product Usage Instructions

• Installation and Setup
  • Before using the Commercial Electric Warmer/Cooker, ensure you have a dedicated 20 Amp circuit with a single outlet for the unit.
• Follow these steps for setup:
  • Remove all packaging materials and clean any residue left over from the unit.
  • Place the unit in the desired position and height.
  • Ensure proper ventilation and clearance around the unit.
• Operation
  • Follow these guidelines for safe operation of the Warmer/Cooker:
  • Avoid storing or using flammable vapors or liquids near the appliance.
  • Avoid direct contact with hot surfaces; use appropriate protection.
  • Keep flammable materials away from the unit while in use.
• Maintenance
  • For maintenance and repairs, always contact a factory-authorized service provider. Do not attempt maintenance or repairs yourself.

FAQs

• Q: Can I use this equipment for residential purposes?
  • A: No, these models are designed, built, and sold for commercial use only. Ensure all caution signs and warnings are posted near the equipment.
• Q: What should I do before using the Warmer/Cooker?
  • A: Read the installation, operation, and maintenance instructions thoroughly before installing or servicing the equipment to prevent any property damage, injury, or accidents.

MODELS

• FW-S500 Warmer
• FW-S600 Warmer/Cooker

One (1) dedicated 20 Amp circuit with a single outlet is required for the unit.

BEFORE OPERATING ANY EQUIPMENT, READ AND FAMILIARIZE YOURSELF WITH THESE USE AND SAFETY INSTRUCTIONS
Congratulations on your purchase of this WINCO® commercial equipment. WINCO takes pride in the quality of its products. When used as intended and with proper care and maintenance, you will experience years of reliable operation from this equipment. To ensure the best results, you must read and follow the instructions in this manual carefully. It’s important to save these instructions for future reference.

Commercial Electric Warmer/Cooker

Important For Future Reference

Please complete the following information and retain this manual for the life of the product. This information is required for Warranty Service and/or parts. Please see Page 10 for more information on your Warranty and How to Register.

WARNING: IMPROPER INSTALLATION, ADJUSTMENT, ALTERATION, SERVICE OR MAINTENANCE CAN CAUSE PROPERTY DAMAGE, INJURY, OR DEATH. READ THE INSTALLATION, OPERATION, AND MAINTENANCE INSTRUCTIONS THOROUGHLY BEFORE INSTALLING OR SERVICING THIS EQUIPMENT.
CAUTION: THESE MODELS ARE DESIGNED, BUILT, AND SOLD FOR COMMERCIAL USE ONLY. IF THESE MODELS ARE POSITIONED SO THE GENERAL PUBLIC CAN USE THE EQUIPMENT, MAKE SURE THAT CAUTION SIGNS, WARNINGS, AND OPERATING INSTRUCTIONS ARE POSTED NEAR EACH UNIT SO THAT ANYONE USING THE EQUIPMENT WILL USE IT CORRECTLY AND NOT INJURE THEMSELVES OR HARM THE EQUIPMENT.
WARNING: A FACTORY-AUTHORIZED SERVICE PROVIDER SHOULD HANDLE ALL MAINTENANCE AND REPAIR. BEFORE DOING ANY MAINTENANCE OR REPAIR, ARRANGE FOR SERVICE.

Introduction

Congratulations on the purchase of your WINCO® countertop equipment. Please take the time to carefully read through this manual to ensure the machine is operated and maintained properly, to ensure the best possible performance from this product for many years.

WINCO will not accept liability if:

• The instructions in this manual have not been followed correctly.
• Non-authorized personnel have tampered with the machine.
• Non-original spare parts are used.
• The machine has not been handled and cleaned correctly.
• There is no use damage to the unit.

Package Contents

All units come with an Operating Instruction Manual and the following:

• One Unit – either FW-S500 or FW-S600
• One Full-Size Steam Table Pan

WINCO®prides itself on quality and service, ensuring that at the time of packing, all products are supplied fully functional and free of damage. Should you find any damage as a result of freight, please contact your WINCO® dealer immediately.

Unpacking the Equipment

DISPOSE OF ALL PACKAGING MATERIALS IN AN ENVIRONMENTALLY RESPONSIBLE MANNER.

1. Remove all packing materials and tape, as well as any protective plastic and cardboard from the unit.
2. Clean any glue residue left over from the plastic or tape.
3. Place the unit in the desired position and height.

SAVE THE ORIGINAL BOX AND PACKAGING FOR USE IN PACKAGING AND SHIPPING THE EQUIPMENT IF SERVICES ARE NEEDED.

Function and Purpose

• This unit is intended to be used in commercial food-service operations only. It is not intended for household, industrial, or laboratory use.
• Recommended to use with WINCO® stainless steel steam table pans, covers, and adaptor bars, or high-heat poly pans and lids.

NOTE Please remember that this manual and the warning labels do not replace the need to be alert, to properly train and supervise operators, and to use common sense when using this equipment.

Important Safeguards

• To ensure safe installation and operation, please carefully read and understand the following statements.
• Unless the operator is adequately trained and supervised there is a possibility of serious injury. Owners of this equipment bear the responsibility to make certain that this equipment is used properly and safely and to strictly follow all of the instructions contained in this manual and the requirements of local, state, or federal law.
• Owners should not permit anyone to touch this equipment unless they are over 18 years old, are adequately trained and supervised, and have read and understood this manual.
• Owners should also ensure that no customers, visitors, or other unauthorized personnel come in contact with this equipment. It is the responsibility of the owner and the operator to remain alert to any hazards posed by the function of this equipment.
• If there is ever uncertainty about a particular task or the proper method of operating this equipment, ask an experienced supervisor.

Safety Warnings

• This manual contains some precautions to follow to help promote the safe use of this equipment.
• Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury or death.
• Read the installation, operation, and maintenance instructions thoroughly before installing or servicing this equipment.

FOR YOUR SAFETY

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

WARNING

• Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury or death.
• Read these installation, operating, and maintenance instructions thoroughly before installing or servicing this equipment.

TO PURCHASER

• Contact your local gas supplier and ask for instructions in the event the user smells gas. This information should be posted in a prominent location.

CAUTION This appliance is hot when in use. Do not let bare skin touch hot surfaces! Always keep flammable/combustible materials such as curtains, napkins, flammable cleaners, etc., away from the unit.
WARNING Power must be disconnected at the power source before cleaning or performing any service procedure or repairs.

WARNING

• HOT Use caution when touching the unit.

Warning Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death. Read all instructions thoroughly before installing or servicing this equipment.

Caution Before Using Appliance

1. Read all instructions carefully. Do not use this appliance for anything other than its intended use.
2. Do not touch surfaces that may be hot – be sure to always use handles or knobs.
3. Unplug from the outlet when not in use, before installing or when removing parts, and before cleaning. DO NOT CLEAN THE UNIT WHEN IT IS HOT. DO NOT pull by the cord to disconnect.
4. To protect against the risk of electrical shock, do not immerse the appliance, cord, or plug in water or other liquids.
   • WARNING Electrical Shock Hazard
   • Keep water and other liquids from entering the inside of the unit. The liquid inside the unit could cause an electrical shock.
   • Do not spray water or cleaning products. Liquid could contact the electrical components and cause a short circuit or an electrical shock. Do not use the unit if the power cord is damaged or has been modified.
5. Do not use an adapter or extension cord. Do not remove the ground.
6. Do not operate this device or any other electrical equipment with a damaged cord or plug, or after the unit malfunctions, is dropped, or is damaged in any manner. Return to the nearest WINCO® Authorized Service Center for examination, repair, and/ or adjustment.
   • Proper Grounding
   • This machine is provided with a three-pronged grounding plug.
   • The outlet to which this plug is connected must be properly grounded.
   • If the receptacle is not the proper grounding type, contact an electrician. DO NOT, under any circumstances, cut or remove the third ground prong from the power cord or use any adapter plug.
7. The use of accessory attachments not recommended by WINCO® may cause fire, electric shock, or injury.
8. Not intended for outdoor installation.
9. Do not let the cord hang over the edge of a table or counter, or touch hot surfaces.
10. Do not run the power cord under carpeting, runners, or in high-traffic areas to avoid a tripping hazard.
11. Do not place on or near a heat source.
12. This appliance should always be on a stable, steady, non-slip countertop or table, away from flammables or water sources.
13. This appliance is not intended for use by individuals (including children) with reduced or impaired physical, sensory, or mental capabilities, or lack of experience or knowledge unless they have been given proper supervision or instruction concerning the use of this appliance by a person responsible for their safety.
14. Children should be supervised at all times to ensure that they do not play with or near this appliance.
15. Do not store any item on top of this unit when in operation.
16. Never place easy-to-burn or melt materials in, on, or near the unit, such as paper, cardboard, plastic, etc. Make sure all packing material has been removed before using.
17. NOTE: A SUITABLE GREASE-COLLECTING MEANS MUST BE IN PLACE BEFORE OPERATING THE GRILL.
    • WARNING Fire Hazard.
    • Correct installation precautions, procedures, and regulations must be followed. Operation and safety training is necessary for all users of this equipment.

Prepare For Use

1. Set the unit on a flat and stable non-combustible surface that is near the power source/outlet.
2. Pour 1 to 1 1/2 inches of water into the unit well pan.
   • DO NOT exceed 1-1/2 inches.
   • DO NOT operate without water in the well pan. Using the unit without water will cause metal fatigue and excess wear on metal components, resulting in rendering the unit inoperable.
   • Use care when handling hot water and steam.
3. If the unit fails to work properly during initial use, please notify customer service at: returns@wincous.com.

Operation

1. Plug the cord into a properly grounded outlet with the correct voltage and power requirement. Electrical shock may occur if the appliance is not grounded properly.
2. Preheat the water in the unit well pan. Faster preheating can be achieved by covering the water-filled well pan with an empty full-size food pan or a full-size food pan cover. Set the heat control to the maximum heat setting for the following specified times:
   unit| pre-heating time in minutes
   ---|---
   hot Water| cold (tap) Water
   FW-S500| 12| 20
   FW-S600| 10| 15
3. Place stainless steel or high-heat poly pans (inset pans) into the unit well pan. If using the appliance as a warmer (FW-S500 or FW-S600), the contents placed in the food pans should be previously cooked as the purpose of the warmer is to hold contents at the proper desired temperature. If the appliance is being used as a cooker (FW-S600 only), frozen foods such as soups, chili, or vegetables can be brought to safe serving temperature (min 140°F) in less than 40 minutes, using the maximum heat setting.
4. Place frozen foods into the recommended inset pan(s) and follow the preparation instructions that accompany the frozen food product.
5. Never place foods directly into the well pan. The well pan is for water only. Foods must always be placed into an inset pan.
6. Inset pans must be covered to maintain temperatures while food is not being served.
7. For the function of hot food holding, set the heat control to the desired setting. Monitor temperature regularly to ensure food safety.
8. During normal operation for food warming and holding, also periodically check the water level. Add hot water when necessary and stir food occasionally.

NOTE Chlorinated chemical residue could damage the unit by degrading the stainless steel surfaces.

1. To remove calcified scale buildup use 1 teaspoon of white vinegar to 1 cup of water. Pour enough into the well pan to cover the bottom. Let this stand for about 30 minutes. Rinse out and repeat if necessary.

Always unplug the electrical power from the unit before cleaning. Proper cleaning instructions must be followed; otherwise, the operation of the unit may be seriously impaired. Do not wash parts in an automatic dishwasher. WINCO-authorized service personnel must perform any other servicing.

Cleaning & Maintenance

Cleaning the unit daily will increase the operational life span of this appliance. Also, regular cleaning will enhance the performance of this appliance.

1. ALWAYS unplug the unit before cleaning.
2. Carefully empty the remaining hot water in the well pan.
3. Wipe inside the emptied well pan with a clean, damp cloth.
4. NEVER immerse the unit in water or other liquid. Do Not spray any type of cleaning solution directly onto the unit.
5. DO NOT hose down, immerse or pressure wash any part of the unit.
6. If soap or chemical cleaners are used, make sure they are rinsed away thoroughly with clean water immediately after cleansing. DO NOT use any cleaning fluids that can be harmful to humans.

Always disconnect or unplug the electrical power from the unit before cleaning.

Steam Table Pan Configuration Examples

Utilize stainless steel steam table pans, insets, and adaptor bars (sold separately) by WINCO® to achieve the following popular pan configurations, or customize for all of your serving needs:

Model FW-S500

Model FW-S600

Wiring Diagram

• FW-S500 Food Warmer
• FW-S600 Food Cooker/Warmer

Safety

• A WINCO® Approved Service Technician should carry out repairs if necessary. Do not remove any components or service panels on this product.
• If the power cord is damaged, it must be replaced by a WINCO Approved Service Technician to avoid a hazard.

Service and Repair

• There are no user-serviceable parts within this appliance.
• To avoid serious injury or damage, never attempt to repair the unit yourself.
• To initiate warranty service contact: support@wincous.com or call: 973-295-3899.
• DO NOT send the unit to WINCO without first contacting our customer service department.
• See the “Limited Warranty” section on page 10 for details

Troubleshooting

If your WINCO appliance does not operate, please check the following before placing a service call.

Problem| Might be caused by| Course of ActIoN
---|---|---
The unit will not heat| Power supply| Check the power source & make sure the unit is plugged in
Thermostat setting incorrect| Make sure the thermostat is turned to the desired setting
Water level incorrect| Make sure the well pan has the correct amount of water
Plug/cord, set, or external wiring is damaged| Call Winco to make service arrangements through their service provider network
Internal wiring fault
Food remains cold, not reaching the desired temperature| Operation of thermostat| Ensure the thermostat is set correctly and that the heat control knob is firmly secured to the thermostat shaft (not spinning independently)
Faulty thermostat| Call Winco to make service arrangements
The indicator light is not on but the unit is heating up| The indicator bulb has burned out| Call Winco to make service arrangements
Product exceeds desired temperature| Faulty heating elements| Call Winco to make service arrangements
Wrong setting of the thermostat| Ensure the thermostat is set correctly and that the heat control knob is firmly secured to the thermostat shaft (not spinning independently)
Faulty thermostat| Call Winco to make service arrangements
Appliance trips a circuit breaker or blows a fuse| Circuit overload| Check to make sure the circuit is not overloaded
Blown fuse| Unplug from power and check for short circuits
Faulty thermostat| Call Winco to make service arrangements

Limited Warranty

WINCO® warrants to the original purchaser of new equipment that said equipment, when installed per our instructions within North America and subjected to normal use, is free from defects in material or workmanship for 1 year. The labor warranty is one year from the original installation or 18 months from the actual factory shipment date, whichever date occurs first.  THIS WARRANTY IS INSTEAD OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED. WINCO EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR EXPRESSED OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. WINCO’S OBLIGATION AND LIABILITY UNDER THIS WARRANTY IS EXPRESSLY LIMITED TO REPAIRING AND REPLACING EQUIPMENT THAT PROVES TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP WITHIN THE APPLICABLE WARRANTY PERIOD. IN NO EVENT SHALL WINCO BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE BUYER OR ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, LOSS OF PROPERTY, PERSONAL INJURY, LOSS OF BUSINESS OR PROFITS OR OTHER ECONOMIC LOSSES, OR STATUTORY OR EXEMPLARY DAMAGES, WHETHER IN NEGLIGENCE, WARRANTY, STRICT LIABILITY, OR OTHERWISE. This warranty is given only to the first purchaser from a retail dealer. No warranty is given to subsequent transferees. Warranty does not cover product failures caused by: failure to maintain, neglect, abuse, damage due to excess water, fire, normal wear, improper set up and use. Periodic maintenance is not covered. This warranty is not in force until a properly completed and digitally signed Installation/Warranty Registration has been received by WINCO within 30 days from the date of installation.

WARRANTY SERVICE

• To initiate warranty service contact: support@wincous.com
• or call: 973-295-3899

DO NOT send the unit to WINCO® without first contacting our customer service department.

• REGISTER ONLINE AT:http://support.wincous.com.

Proof of purchase is required to extend the warranty more than 1 year from the date of shipment from the factory. THE FOREGOING WARRANTY PROVISIONS ARE A COMPLETE AND EXCLUSIVE STATEMENT BETWEEN THE BUYER AND SELLER. WINCO® NEITHER ASSUMES NOR AUTHORIZES ANY PERSONS TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH SAID EQUIPMENT.

Examples of items not covered under warranty, but not limited to just these items:

1. Acts of God, fire, water damage, burglary, accident, theft.
2. Freight damage.
3. Improper installation or alteration of equipment.
4. Use of generic or after-market parts.
5. Repairs made by anyone other than a WINCO® designated service provider.
6. Lubrication.
7. Expendable wear parts, adjustable feet, blown fuses, lamps, etc.
8. Cleaning of equipment.
9. Misuse or abuse.

WARRANTY REGISTRATION
SCAN THE QR CODE WITH YOUR MOBILE DEVICE

or go to http://support.wincous.com TO FILL OUT AND SUBMIT YOUR WARRANTY REGISTRATION. Please keep this manual in a safe place for future use!

• Model: FW-S500 / S600
• www.wincous.com.

References

• Winco

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