12OS Unifi Plus TV Box User Guide
- July 21, 2024
- Unifi
Table of Contents
UNIFI TV BOX
Quick Start Guide
WHAT IS INSIDE THE BOX:
Unifi TV Box Power Adapter Remote Control
HDMI Cable Ethernet Cable Mini AV Cable
Also comes with: Quick Start Guide 2x AAA Batteries
SETTING UP
Unifi TV Box front panel
A: LED light
1. Power Indicator
BLUE – Active mode
ORANGE – Standby mode
2. Network Link Indicator
BLUE – Connected to network
BLUE / ORANGE (alternate blink) – Not connected to network
3. Remote Control Signal Indicator
BLUE – ORANGE BLUE – upon receiving signal from Remote Control
Unifi TV Box rear panel
- SPDIF: SPDIF port
- AV: SD video interface
- HDMI: HD video interface
- LAN: Ethernet interface
- Power interface
Unifi TV Box left panel
- Power button
- USB 2.0 500mA
- USB 3.0 1A
STEP 1> Connecting Unifi TV Box to the TV
- Ensure the TV power is on
- Connect the Unifi TV Box to the TV with the HDMI cable provided
- Press the ON/OFF switch at the back of the Unifi TV Box. The BLUE LED light on the front panel will appear.
- Select the correct TV input that is connected to the Unifi TV Box. Once the connection is successful, the welcome wizard screen will be displayed on the TV.
- HDMI
- Ethernet Cable
- Power Input
- Power Adapter
- Residential Gateway
- Mini AV Cable
STEP 2> First time installation wizard
- Select the preferred language
- Pairing your remote to your Unifi TV Box
On your remote, push the “OK” button and “ ” button (simultaneously), while holding the remote near the box until the remote connection is successfully connected
STEP 3> Set up your Google Account and network connection
1. Follow the instruction guide on your TV screen to set up your Google
Account
2. Then, set up your Wi-Fi connection, OR
3. For Unifi broadband subscribers, set up your network connection by
connecting the Ethernet cable to Por l 3 (TM Router) to watch uninterrupted
Live TV and On Demand viewing experience via IPTV
4. Go to unifi.com.my/tvbox for step-by-step
installation and set up guide
STEP 4> Log in to Unifi TV
-
For new Unifi TV user
Key in the login ID and password as provided through your email/SMS stated at the bottom of your Unifi TV Box -
For existing Unifi TV user
Log in using your Unifi TV ID and password
DISCOVER UNIFI TV
Reset/Forgot password
You can reset your password through your Unifi TV app from your mobile device by following these steps:
- Open your Unifi TV app
- Select “Forgot Password”
- Key in login ID
- Select preferred option to receive verification code (the verification code will be sent to your registered mobile number or email)
- Key in verification code
- Key in new password
Purchase PIN
Use it to subscribe Channel or buy U PICK (On Demand)
- The default purchase PIN is 123456 (for new registration)
- If you forgot your purchase PIN, you can reset through your Unifi TV app from your mobile device by following these steps:
- Open your Unifi TV app
- Go to your Profile and select “View My Profile”
- Select PIN to reset PIN
- Enter Unifi TV password
- Key in your new PIN (6 digits)
- Confirm your PIN and select “Save”
For more information, kindly visit unifi.com.my/tvbox
YOUR REMOTE CONTROL
- Settings
- Home / Launcher
- U PICK
- OK
- Shortcut to installed apps
- Google Assistant
- Channel up/down
- Mute
- Hot Key
- Volume control
- Back
- Up / Down / Left / Right
- Channel
- Power on/Standby
SAFETY AND HANDLING
- In order to prevent unnecessary damage, please avoid plugging in the HDMI cord and external hard disk when the power is on
- To prevent overheating, do not block vent of the fan
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
BASIC TROUBLESHOOTING
| Problem | Solution |
|---|---|
| Unifi TV Box cannot be powered on after pressing the ON/OFF switch | The LED on |
the box will display a blue light if it’s ON. If not, ensure that the power
cord is connected properly, and the power supply is switched on and
functioning.
Blank or irregular screen displayed on the TV screen| Check that the HDMI
cable is connected properly to the TV and the signal source of the TV is
switched to the correct HDMI input
Download applications on Google Play| There are many applications such as
media player, file manager and games available on Google Play. Choose your
preferred application and click to install.
My remote control is not responding/intermittently responding. What should I
do?| • First, please make sure that you have paired your remote with the Unifi
TV Box and the batteries are correctly in place
• Follow the steps below to pair a Bluetooth device
1. Go to the Home screen
2. Select “Settings”
3. Under “Remote and accessories’ select “Add accessory”. You will see a list
of nearby devices.
4. Put your device in pairing mode. Your device will be added to the on-
screen list.
5. Select your device
• Kindly refer to the Unifi TV Quick Start guide provided in the box or go to
unifi.com.my/tvbox for step-by-step installation
and set up guide
• As an alternative, if your problem persists, you may download the Android
TV” Remote Control app on Google Play on your smart devices
For enquiries or further
assistance, connect with us at:
Live chat – Visit maya.unifi.com.my or download
MyUnifi app
help@tm.com.my
@weareunifi
phelpmeuntft
For self-troubleshooting guide, tips and tricks, please check via MyUnifi
app or visitunifi.com.my
Disclaimer
TM makes no warranty of any kind, expressed or implied, including, but not limited to, warranties of accuracy and expressly disclaims all implied warranties, including, but not limited to merchantability or fitness for a particular purpose.
Unless otherwise stated in the warranty policy, TM gives no warranty in respect of the media box, or any hardware or accessories in the connection to the media box provided to you and shall not be liable to you for any costs, claims, liabilities, expenses, demands or damages whatsoever (including any loss of profits, loss of savings or incidental or consequential damages), arising out of your use (including unauthorized or illegal programmes, data or content uploaded or stored in the media box or any infringement or modification of third party intellectual property, hardware or software) or inability to use the media box. even if TM or any of its authorized representative has been advised of the possibility of such damages, or for any claim by any other person including a company or corporation whomsoever.
TM shall not be liable in the event that your own equipment and/or ethernet device is damaged due to Force Majeure Event including, but not limited to floods, fires and lightning strikes while using the media box.
Google, Android. Google Play, YouTube and other marks are trademarks of Google LLC.
0750-HP43AQ7K-06
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