Apps Kaiser Permanente App User Guide

: July 26, 2024
: APPs

Table of Contents

Kaiser Permanente App
Get prescriptions
In-person care options for you
Nondiscrimination Notice
Important member information
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Kaiser Permanente App
User Guide

Kaiser Permanente App

Welcome to Kaiser Permanente ”
Get started in 3 easy steps
Welcome
Get started in 3 easy steps
Complete all 3 by visiting kp.org/newmember. You can request to have this information and other plan materials mailed to you at no cost. You can also request to have this information in other languages or formats, such as braille, 18-point-font large print, and audio at no cost. To request these materials, call Member Services at 303-338-3800 or 1-800-632-9700 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m. For questions about CHP+ eligibility or enrollment, call CHP+ Customer Service at 1-800-359-1991 (TTY 711).
For help in your language, you may request language assistance at no cost to you by calling Member Services (see phone numbers on inside back cover).
Please refer to your Evidence of Coverage or Membership Agreement for more details on your plan or for specific limitations and exclusions.
Step 1 Create your online account
Go to kp.org/newmember or use the Kaiser Permanente app.
If you haven’t already, make sure to create your online account. Once you sign up, you can securely access time-saving tools and resources to manage your health. You’ll need your medical record number to create your account, which you can find on your member ID card.
Kp.org is also available in Spanish at kp.org/espanol.
You can also access your digital member ID card with the Kaiser Permanente app.
Online or on the app, stay on top of your health anytime, anywhere

View most lab test results
Refill most prescriptions
Email your doctor’s office withnonurgent health questions
Schedule and cancel routine appointments
Manage a family member’s health care

Step 2 Choose your doctor and change anytime

Go to kp.org/newmember or call us at 1-844-639-8657 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.
Select a convenient facility, then browse doctor profiles by gender, languages spoken, and more to find the right one for you.
Each covered family member may choose a personal doctor within these specialties:

Adult medicine/internal medicine
Family medicine
Pediatrics/adolescent medicine (for children up to 18)
Obstetrics-gynecology

Women 18 and older can choose an ob-gyn, as well as a personal doctor.

These features are available when you get care from Kaiser Permanente facilities.
Online features change when children reach age 12. Teens are entitled to additional privacy protection under state laws. When your child turns 12 years old, you will still be able to manage care for your teen, with modified access to certain features.

Get prescriptions

Go to kp.org/newmember and follow the steps to transition your prescriptions. Or call us at 1-844-639-8657 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.
You have options to help transition your prescriptions to a Kaiser Permanente pharmacy near you. Since this transition can take 2 or more business days, make sure to contact us before your first appointment or before you need a refill.
Get prescriptions by mail Once you’ve transitioned your prescriptions, you can sign in to your online account and click “Pharmacy” to order refills. For certain prescriptions, you can get refills delivered to you, usually within 5 to 7 days, through our mail-order pharmacy.
Standard delivery is available at no extra cost. And at most of our facilities, many services are often under one roof, making it easier to see your doctor and pick up prescriptions — all in one trip. Resources for healthy living
Support for emotional wellness
Try 2 on-demand self-care apps today. Get help with anxiety, stress, mood, and more. Anytime you need it. Go to kp.org/selfcareapps to learn about Calm and Headspace Care, available at no additional cost to members. 2,3,4

Some restrictions apply and may vary by plan type. Check your plan benefits for more information.
The apps and services described above are not covered under your health plan benefits, are not a Medicare-covered benefit, and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. The apps and services may be discontinued at any time.
Calm can be used by members 13 and over. The Headspace Care app and services are not available to any members under 18 years old. 4. Eligible Kaiser Permanente members can text with a coach using the Headspace Care app for 90 days per year. After the 90 days, members can continue to access the other services available on the Headspace Care app for the remainder of the year at no cost.

It’s easy to get the care you need
Schedule most appointments online at kp.org/appointments
or call us at 303-338-4545 or 1-800-218-1059 (TTY 711), Monday through Friday, from 6 a.m. to 7 p.m. For medical advice, call anytime day or night.
Convenient care options
At Kaiser Permanente, you’ve got many ways to connect to quality care when and where it’s most convenient for you and your family. Visit kp.org/getcare to learn more.

In-person: Most locations offer many services under one roof, so you’ll save time with a single trip.
Chat services: Chat online with a clinician, pharmacist, financial counselor, Member Services, or a mental health specialist.
Scheduled phone or video visits: Schedule time to talk with a clinician by phone or video. With most plans, there’s no cost. 1,2
24/7 virtual care: Fast, personalized support around the clock — no appointment needed. Get 24/7 care by phone or video from a clinician across the U.S. 1,2
Away from home: Visit kp.org/travel or call the Away from Home Travel Line at 951-268-3900 (TTY 711) for travel support.

Seeing a Kaiser Permanente specialist
You don’t need a referral for obstetrics-gynecology, optometry, mental health services, or treatment for substance use disorders. For other types of specialty care, your doctor can refer you.
Support for mental health
Everyone’s mental health and wellness journey is different.
We’re committed to helping you find the best path for you. Kaiser
Permanente services include:

Online self-assessments
Counseling and therapy
Personalized healthy lifestyle programs
Classes and support groups

Online chat as well as video and phone services are offered at no additional cost for most health plans. For these services, some preferred provider organization (PPO) or high deductible health plans are subject to a copayment, coinsurance, or deductible first before being provided at no additional cost. Review your Evidence of Coverage or Membership Agreement, or call Member Services at 303-338-3800 or 1-800-632-9700 (TTY 711), Monday through Friday, from 8 a.m. to 6 p.m., for your plan details.
When appropriate and available. If you travel out of state, phone appointments and video visits may not be available in select states due to licensing laws. Laws differ by state.
This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 11 p.m., and it reopens the day after a holiday at 5 a.m.
Classes may vary by location, and some may require a fee.

In-person care options for you

Colorado medical facilities

21 Kaiser Permanente medical offices|
---|---
12 Urgent care facilities|
15 Emergency care facilities|
6 Behavioral health offices|
11 Affiliated hospitals/inpatient care|

For a full list of providers included in your plan, visit kp.org/locations.
Choice of providers varies by plan, service area, and availability at the time of selection and is subject to change. Provider and location information is current at the time of publication and is subject to change. In an emergency, call 911 or go to the nearest emergency department.

Kaiser Permanente medical offices

Central	Englewood	Westminster

Aurora
Aurora Centrepoint
14701 E. Exposition Ave.
Aurora, CO 80012| Englewood
2955 S. Broadway
Englewood, CO 80113
Highlands Ranch| Hidden Lake
7701 Sheridan Blvd.
Westminster, CO 80003
Smoky Hill
16290 E. Quincy Ave.
Aurora, CO 80015| Highlands Ranch
Highlands Ranch
9285 Hepburn St.
Highlands Ranch, CO 80129| Westminster
11245 Huron St.
Westminster, CO 80234
Boulder
Baseline
580 Mohawk Drive
Boulder, CO 80303| Lafayette
Rock Creek
280 Exempla Circle
Lafayette, CO 80026| Wheat Ridge
Wheat Ridge
4803 Ward Road
Wheat Ridge, CO 80033
Brighton
Brighton
859 S. 4th Ave.
Brighton, CO 80601| Lakewood
Lakewood
8383 W. Alameda Ave.
Lakewood, CO 80226|
Castle Rock
Castle Rock
4318 Trail Boss Drive
Castle Rock, CO 80104| Littleton
Ken Caryl
7600 Shaffer Parkway
Littleton, CO 80127|
Centennial
Arapahoe
5555 E. Arapahoe Road
Centennial, CO 80122| Ken Caryl
7600 Shaffer Parkway
Littleton, CO 80127
Southwest
5257 S. Wadsworth Blvd.
Littleton, CO 80123|
Denver
East Denver
10400 E. Alameda Ave.
Denver, CO 80247| Lone Tree
Lone Tree
10240 Park Meadows Drive
Lone Tree, CO 80124|
Franklin
2045 Franklin St.
Denver, CO 80205| Longmont
Longmont
2345 Bent Way
Longmont, CO 80503|
Skyline
1375 E. 20th Ave.
Denver, CO 80205| Parker
Parker
10168 Parkglenn Way
Parker, CO 80138|

Nondiscrimination Notice

Kaiser Foundation Health Plan of Colorado (Kaiser Health Plan) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Kaiser Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. We also:

Provide no-cost aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats, such as large print, audio, and accessible electronic formats
Provide no-cost language services to people whose primary language is not
English, such as: Qualified interpreters:
Information written in other languages

If you need these services, call 1-800-632-9700 (TTY 711).
If you believe that Kaiser Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail at: Customer Experience Department, Attn: Kaiser Permanente Civil Rights Coordinator, 10350 E. Dakota Ave, Denver, CO 80247, or by phone at Member Services 1-800-632-9700 (TTY 711).
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, (TTY 1-800-537-7697). Complaint forms are available at hhs.gov/ocr/office/file/index.html.
HELP IN YOUR LANGUAGE
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-632-9700 (TTY 711).

Important member information

Clinical Contact Center
Schedule most appointments online at kp.org/appointments or call us at 303-338-4545 or 1-800-218-1059 (TTY 711), Monday through Friday, from 6 a.m. to 7 p.m. For medical advice, call anytime, day or night.
If you see an affiliated provider, contact that provider directly to schedule an appointment.
Member Services
We’re here to help. Call us at 303-338-3800 or 1-800-632-9700 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m., with questions about your benefits and coverage. You can also request a copy of your Evidence of Coverage or Membership Agreement, which have a complete list of the services covered in your plan.
Be informed
Your Annual Notices Guide includes important information about quality, utilization management, and your member rights and responsibilities. You can view this guide at kp.org/formsandpubs. You can also view quality and utilization management information
at kp.org/quality, and you can view your member rights and responsibilities in full at kp.org/memberrights-co. For utilization management process or referral inquiries, call 1-877-895-2705 (TTY 711), Monday through Friday, 8 a.m to 5 p.m. If you speak limited or no English, staff will provide a telephone interpreter to assist with utilization management questions, at no cost to you.
Kaiser Foundation Health Plan of Colorado
Communications
10350 E. Dakota Ave.
Denver, CO 80247
Important plan information
Please recycle 1293348446 CHP+ New Member Guidebook 2024
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