GOALZERO Sherpa 100AC Power Bank User Guide
- June 3, 2024
- GOALZERO
Table of Contents
GOALZERO Sherpa 100AC Power Bank
CHARGE ME NOW
Make sure your Goal Zero Sherpa 100AC is fully charged before using or storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.
IMPORTANT NOTE: When solar recharging your Sherpa 100AC, take note of the voltages of the solar panels and do not exceed 22V. Individual solar panels, or solar panels chained in series in excess of 22V cannot be used with the Goal Zero Sherpa 100AC and can cause serious damage to the unit. For help on chaining solar panels, call our Customer Solutions Center at 888-794-6250.
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions and cautions carefully before use to avoid personal injury or damage to the unit and any connected products
- Observe all Input/Output connectors ratings: To avoid fire or electrical shock hazard, observe all ratings on unit, and products you intend to use; check manuals for more information.
- Use in a ventilated area: Ensure proper ventilation while in use and do not obstruct fan openings on unit. Inadequate ventilation may cause damage to the unit. During storage do not stack anything on top of unit.
- DO NOT operate in wet conditions: In order to avoid short circuits or electric shock do not allow unit to get wet. Let unit dry completely before using.
- Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture on a regular basis.
- Shock or Fire Hazard: This Sherpa 100AC generates the same potentially lethal AC power as a normal household wall outlet. Please use it carefully just like using a normal AC outlet on the wall.
- DO NOT insert foreign objects into outputs or ventilation holes.
- Any manipulation to the unit or its components will void all warranties.
GET TO KNOW YOUR GEAR
Included Cable: USB-C to USB-C 39in (1 meter)
CHARGE BEFORE USE
CHARGE ME NOW: Plug in and charge up before first use.
FROM USB: P lug into a USB-C port using the included USB-C cable and one of the USB-C Power Delivery (PD) ports on the Sherpa. You can also purchase one of our 65W USB-C chargers for a 2-hour recharge.
FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and charge up from the sun using the 8mm input. For the best solar charging performance, we recommend the Goal Zero Nomad 50 Solar Panel.
FROM AC or 12V: Utilize the 8mm port on the Sherpa 100AC with our accessory 12V Car Charging Cable or the Sherpa Power Supply (sold separately). Accessories are available from GoalZero.com. Give our customer solutions center a call for help at 888-794-6250.
HOW IT WORKS
USING THE SHERPA
BUTTONS
| Display | Turn on/off the display. |
|---|
| Turn wireless charging on/off. The button light is white when wireless charging is turned on and turns green when the connection with the device is made and charging begins. Place your smartphone on top of the device over the black charging square
to begin charging.
**USB
| Turn on/off the USB-A ports.
AC**| Turn on/off AC port.
| Slide switch on the back of the Sherpa to change your USB-C ports between Input/Auto/Output. Input means you are inputting power to your Sherpa. Output means you are outputting power from your Sherpa.
TIPS for LAPTOP CHARGING via USB-C PD
We recommend using a USB-C to USB-C cable when recharging enabled laptops. Since USB-C PD ports are bidirectional, meaning they can function as an input to charge the Sherpa or an output to charge other devices, plugging in a laptop may cause the Sherpa to try charging from the laptop’s internal battery, rather than charging the laptop. To fix this, slide the selector switch on the back of the Sherpa to “OUTPUT”.
PASSTHROUGH CHARGING
The Sherpa can be charged and recharge other devices simultaneously. Keep in mind that if you are outputting more power than you are inputting you will drain the Sherpa battery and the device will turn off. Plug the Sherpa into a power source and make sure it is still powered on, then plug the phone/laptop/tablet or another device into the Sherpa.
FREQUENTLY ASKED QUESTIONS
Q: Why is my 100W USB-C port not outputting 100W?
A: Make sure that the cable and device you are using are both capable of 100W. Use licensed and certified cables as some third party cables may not work.
Q: Why am I not getting 15W output with wireless charging?
A: The phone needs to be able to accept 15W wireless charging. It also depends on how full the battery is. There will be some power loss in the process. Make sure your phone is centered on the pad. Slightly adjusting your phone on the pad may help increase charging capabilities. Additionally, cell phone battery temperature could limit the wireless input.
Q: Why is the port light on my Sherpa device red?
A: An error has occurred in this case. Try to reset the port by pressing the corresponding button on/off. If the problem persists, call our Customer Solutions Center at 888-794-6250.
Q: Why is the USB-C port not charging my device?
A: Check to make sure the USB-C selector switch on the back of the Sherpa is set to either Auto or Output. Move the switch to Output if it is in Auto and not charging your device. If this does not fix the problem, check that the cable you are using is the cable that was included with the device. If the problem persists, call our Customer Solutions Center at 888-794-6250.
PRO TIPS
The length of your cable may affect wattage. When available, use the shortest cable possible for the best recharge times. This is related to the efficiency loss and the length of your cable.
By holding the display button for two seconds while the display is on, you can put the device in blackout mode. This turns off all the lights while the ports continue to output power. Turn blackout mode off by pressing any button.
TECHNICAL SPECIFICATIONS
Sherpa 100AC
Charge times:|
---|---
USB-C Source (60W)| 2 hrs
USB-A (2.4A)| 9 hrs
Nomad 20| 8-16 hrs
Nomad 50| 4-8 hrs
Battery:|
Cell chemistry| Li-ion NMC
Cell type| 18650 by LG chem
Single Cell Equivalent Capacity| 25600mAh @ 3.7V
Lifecycles| Hundreds of Cycles
Shelf-life| Charge every 3-6 months
Management system| Charging and low-battery protection built-in
Ports:|
---|---
Wireless (output)| 15W max
USB A ports (output)| 5V, up to 2.4A (12W
max), regulated
USB-C PD ports| USB-C PD 1 Port:
Input/Output 5 – 20V, up to 3.0A (60W max), regulated
USB-C PD 2 Port:
Input 5 – 20V, up to 3.0A (60W max),
regulated
Output 5 – 20V, up to 5.0A (100W max), regulated
AC inverter US (output)| 110V, up to 0.9A (100W max), 60Hz,
modified sine wave
AC inverter Int (output)| 220V, up to 0.45A (100W max), 50Hz,
modified sine wave
Solar charging port (input, 8mm diameter)| 14-22V (60W max)
General|
Chainable| No
Weight| 2.0 lbs (907 g)
Dimensions| 7.69 x 1.02 x 5.51
in (19.53 x 2.59 x
13.99 cm)
Operating usage temp.| 32-104F (0-40C)
Certs|
Warranty| 2 years
Be sure to activate your warranty at goalzero.com/warranty
GOAL ZERO HEADQUARTERS
- Draper, UT 84020
- TEL: 1-888-794-6250
- goalzero.com
Designed in the U.S.A.
Made in China
Sherpa is a trademark of Goal Zero. CL050522V4
IC Caution
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
RF warning for Portable device
The device has been evaluated to meet the general RF exposure requirements. The device can be used in portable exposure conditions without restriction.